Visiting Angels - Charlottesville, VA

Richard M_54

We were in great need. The care they provided made my experience positive. I liked how quickly they were able to accommodate us.

Provider Response

Anonymous_5942

They help me with my daily living. I like that they take good care of me.

Judith W_10

Keep everything running. A little bit more knowledge would be good.

Provider Response

Nicole G

We are very lucky to have services provided by Visiting Angels for my father in law with Alzheimer’s. Our current caregiver Frances M is exceptionally pleasant and always smiling! Frances has also taken fundamental care for other family members in the past so it has been an easy transition for her and us into this new role of caregiving for our current loved one. France’s is always willing to do whatever is needed to keep our loved one comfortable and at ease in his home. We know it’s hard on everyone dealing with Alzheimer’s but she does it with grace. We are beyond thankful for the support. Marilyn and Pat are exceptional as well! Always checking to see what they can do better to improve our situation. It’s always a pleasure to speak with anyone in the office! Thank you so much for all you do and for keeping our loved ones care at the top of your priority list!

Provider Response

William N_10

They provide relief for my sister and I. We are really happy with the service. My dad loves the caregiver. He is aware of our needs and communicates well with us.

Provider Response

Wilford S

They cook for him. They're very reliable.

Provider Response

Carole M_10

The agency has found someone wonderful that my mom likes to make our experience positive. I would recommend them because they made it very easy.

Provider Response

Anonymous_6238

They're knowledgeable. We decided to keep her home instead of a facility. They're polite.

Provider Response

Linda A_25

They helped us the most with transportation. I have liked that they are super easy to ask for help. Every person that we encountered was just awesome.

Provider Response

John R_59

They keep up with the small chores. My angel is outstanding. They have been really professional and concerned about our needs.

Provider Response

William A_10

They provide the caregiver. I like the quality of caregivers you provide.

Provider Response

Robert P_29

If we didn't have them, it would be a struggle. They are prompt and reliable and they are good. We have the same caregivers.

Provider Response

Ambler L

They allow me to sleep, so I can function later on, and take care of her. I really like their flexibility.

Provider Response

Gloria H_13

She cannot be left alone and I have to have someone here. I like that they provide her with great companionship. I like that Pat has been lovely to talk with.

Provider Response

MiMi H

They made the experience positive because she was very attentive and made sure I was safe. She cooked excellent food for me while she was here. It was terribly expensive.

Provider Response

Barbara Y_4

She is a lot safer and getting regular meals. It has been working well.

Anonymous_1701445728

I had a fall and was in the ER and sent home. I wasn't able to stand and walk to do anything. They rescued me. I liked that when I reached out to find out about services, I was contacted immediately.

Kenny S_1

The communication between the scheduler, Wanda, and myself is great. I like that they are dependable. They are very kind and considerate. Wanda takes really good care of my dad.

Lois K_6

They match the caregiver to the person that needed the care. They did an excellent job matching my mother to the caregiver, Brittney.

Anonymous_7670

If they had people with more background and experience, that could improve the impact on my daily life. The number of qualified people could be more.

Pamela P_10

She is almost completely immobile, so I pull her pants up and down in the bathroom. They have such quality employees to take care of my mom.

Virginia H_15

They were there with her while she slept so I could sleep at night. I really liked the caregivers that came.

Patricia D_33

The most frustrating thing was that they took down all of the qualifications we requested and then sent someone who couldn't do the job. They were all very nice, but we were very clear about what we needed and they sent a small 70-year-old woman who couldn't help us with my mother's needs, then the next person didn't show up, so I just canceled the services.

Provider Response

Jean R_10

They have been here on a timely manner day after day and providing me with the support I need. They are accurate at which they do things and the care they provide.

Provider Response

Mary S_87

It was a tremendous help because otherwise I wouldn't have been able to go away. I liked that they were nice.

Carol T_16

The caregivers were amazing to her. A thing they would need to improve the scheduling.

John A_29

It helps the client, sometimes they have trouble finding an in-between caregiver when there is a changeover. They stay in touch and keep me updated.

Provider Response

Walter Z

The family members felt that he was in secure hands. I liked the individual.

Provider Response

Yvonne L_1

She has been a very challenging client, and they have really partnered with trying to help her. What I like about the agency is the living program and the level of communication.

Provider Response

Raymond H_8

The impact of the services have been great because my father has had an improvement. I like Visiting Angels because they are very responsive and they sent us a caregiver who fit our needs.

John "Phil" M

They come and help by taking him to appointments. I am not sure what they could do better. I like that we have Kristen, she is very kind.

Anonymous_5306

The caregivers helped him with bathing and skin care. They helped with his mobility. I appreciated the schedulers concern and compassion.

Christine K_9

Visiting Angels has made my experience positive by providing companionship for the client. I like Visiting Angels because they are prompt and punctual.

Gordon " Vic " P

It has freed up time for me to go do things. He is in good hand's while I am out. I like that they are easy to reach. They are nice.

Joanne Hilty

Visiting Angels Charlottesville is a great organization with an office staff always ready to support me, the client and my care giver. They sent me the best care giver ever! And she loves doing my hair, making me feel better. She is always on time and comes in with a smile and a laugh. Wonderful companion and makes great lunches. This all in addition to caring for my needs.

Judith H_15

The few times that they were here, she had a positive experience. They are genuine and honest. The ladies were nice that I dealt with.

Mary Lee S_1

I could not function without the agency. The pleasant attitude and so above board and I don't have anything negative. I like that they are very nice, corporative and very positive.

Anonymous_1986

The caregivers are very dependable. I like the caregivers they offer.

Provider Response

#1 F

Everything that we have asked of them so far has been good. I like that they make sure they have someone for us.

#1 P

We worked with them for only a week. The first person got sick during the shift and left in an ambulance, but other than that, it was fine.

David H_45

The people that I have spoken to are very easy to talk to and receptive to our ideas and requests. My dad enjoys the companionship and it seems to have helped his alertness and awareness on day to day basis. He hasn't had skilled care. I think they made some caregiver changes that they didn't tell us about.

Francis "Milt" C

The caregiver has helped him the most with companionship, and it enables me to go out and run errands and do things I would not be able to do because of needing to take care of him. They have been really helpful. The only issue has been that there is a lack of consistency because several of the homecare aides have had issues that caused them not to continue, so we haven't had the same one all the time.

Provider Response

Shearin "Sherry" E

They will do anything we ask them to. We've only had one caregiver and she is excellent.

_2

They give us peace of mind. They are communicative about things.

Provider Response

Anonymous_6431

The agency can make my life easier by having more contact with me. They could improve their services.

Provider Response

Anonymous_6237

It didn't really change my daily life, they just helped me around the house. The caregivers they gave me took good care of me because she did everything I needed to get done.

Provider Response

Jo Ann M_2

It was very nice to have companionship. I like that they are very nice.

Provider Response

Nancy L_16

It is just a difficult situation. It is nothing that they are doing wrong. I have to be significantly involved when they are here because my mom is hardheaded. They are working out fine so far. The people are collaborative.

Provider Response

Barbara S_68

I have heart disease, diabetes, and don't hear very well. She helps me with hygiene. She fixes my breakfast and lunch. I would recommend them highly. I like the caregiver. She is very good.

Provider Response

Raymond S_7

There is not anything they can do to make my life easier. They help me with meal prep. They help me to get a bath and helping me get dressed. They vacuum, dust and do light cleaning. The agency is very responsive.

Provider Response

Edward H_12

Someone being here with my dad was always a good thing. We needed later hours and they didn't have them.

Provider Response

Carl Y_1

She took care of my husband and gave me time out. They sent out the caregiver and she was an awesome all-around good person.

Provider Response

Lindsey W

The caregiver was able to help my grandmother because she could not be alone. They listen to my concerns about scheduling the caregiver.

Provider Response

Richard T_13

This agency needs to improve their consistency. The caregivers had to make a phone call to clock in and clock out, which was a pain.

Provider Response

Mary W_44

My mother doesn't need in-home care, but it made me feel a lot better about leaving her when I went to work to have Visiting Angels there. Visiting Angels treated my mother very respectfully.

Provider Response

Cuthbert W

They provide socialization and keep my dad active and stimulated. I can leave him alone with the caregiver. They could assure that the caregiver is showing up on time.

Provider Response

Alice S_5

The service was very helpful. It gave my mom a routine to take her medications and eat. I liked the lady who was with my mom. She was very knowledgeable and helpful.

Provider Response

Edwin H_2

Their person is consistent in coming. They don't have any nursing staff, it is just caregivers, so they don't have a wide range of services. They were limited by the VA and in the number of hours.

Provider Response

Robert H_63

I was able to comfortably leave the house and know he's being taken care of. They had a young lady who had experience working at the nursing home. We were her first in home care and it would have been better if she had dementia training.

Provider Response

Anonymous_4506

If the caregiver they send is an experienced caregiver, they really help. The caregivers help with my daily living. I had never had any pain and when this struck me a couple months ago, I was not accustomed to having any pain. One of the caregivers I had did not know how to cook and she was quite young. She had not had a lot of training or experience when I got her.

Provider Response

Edward "_1

My grandmother is bedridden, and they do a great job cleaning her up and making her feel comfortable. They're very responsive to our needs, and they're able to provide consistent care.

Provider Response

Edward G_6

They bathed him and helped him to the bathroom. We've had a great experience with both of our caregivers.

Provider Response

Ruth W_15

She helps clean up. I like that they have always accommodated what we have wanted.

Provider Response

Betty A_4

They've made my life easier by taking the burden off of my household because everyone had changed everything to make sure my mom was okay. I would tell a friend that they get personal. They understand where you're coming from and they help you through the process.

Provider Response

vkelly

Very caring and helpful caregivers. They went over and beyond taking care of my Mom. They are our friends and part of my moms family now and forever. Visiting Angels will be sorely missed. Thank you all from the depths of our souls for caring so much for our Mom.

Provider Response

Gilbert W

She is always on time. She is very nice. We are happy with Tina.

Provider Response

Barbara L_35

She does anything I need at all. I don't have to tell her what to do. My helper is Charlotte. She is excellent.

Provider Response

Kathleen H_8

They could have been more experienced. It depends on what they need them for. I would recommend them for short term overnight intensive care but it doesn't work for long term with the constant transition of caregivers.

Provider Response

Brenda L_12

They didn't change my daily life, but they were helpful. Generally, they were here when they said they would be here.

Provider Response

Ward "Neil" M

It makes it easier to go to work. The flexibility is good and wanting to work with the schedule if something changes. Most of the people are serious about what they do, which is good.

Provider Response

Anonymous_4735

At this point, dementia has stopped growing rapidly so that is a concern, we might need it more now. I like that the caregiver has a good report with the client and they will do what I ask them to do, but they do not push themselves.

Provider Response

Nancy F_12

I couldn't survive without the help provided by Visiting Angels. My husband would be in a nursing home without the services. The agency is responsive to our needs.

Provider Response

Paul L_15

It is very helpful. They've been able to take care of my needs to make my experience positive. I would like to see them improve their staffing. It needs a little tweaking.

Provider Response

Patricia A_15

They could have cheaper bills. I like the willingness of the people and they are nice to everyone.

Provider Response

Anonymous_4542

The services allow me to actually be at work and not have to race home to my dad. I would like better communication from them.

Provider Response

Clevester L

They will help with my washing and my dinner. The caregiver is very friendly and she knows what to do without telling her what to do.

Provider Response

Michael B_20

They've shown up! He does like getting a morning massage. He gets along well with the people in the office as well as the people we have here.

Provider Response

Gail M_12

I could not have gotten along without her. She is wonderful. I like the reliability and personalities. She is wonderful and boosts my mood.

Provider Response

Alice M_8

They were available and helped with her ADLs. They were quick, professional and thorough.

Provider Response

Ann G_17

The caregivers were companions for my parents. This agency did everything they could to support my family.

Provider Response

Virginia F_1

My girl is great and I like that she wrote things down as she did things for me and I could leave a little list of things for her to do. My girl is great and I like that she wrote things down as she did things for me and I could leave a little list of things for her to do.

Provider Response

Joseph K_6

It's been a very stressful time for us. I had to put up with a lot of challenging things, but it had nothing to do with the agency rather just my husband's challenges. The young lady who we had was most personable, and familiar with handling dementia, she handled my husband very well.

Provider Response

David R_5

It means that someone in the family isn't having to do all of my mother's care. I like that they're able to give us help when we need help.

Provider Response

Guy C

They help provide meals. They always provide someone when I need them.

Provider Response

Paul L_13

It has taken the burden off of people in making sure my wife is taken care of during the day. They stay in touch with you. They make sure to tell you if they have to change caregivers.

Provider Response

Pamela G_4

They help the most by always being eager to help and being very friendly and helpful. I like that they are very approachable, congenial, and willing to listen to my suggestions.

Provider Response

Ann G_15

I know that at least three times a week someone is there for them so it provides me peace of mind. They have been very easy to work with and we had a challenging start because my father and step-mother were a little resistant to the idea. Visiting Angels was very supportive about how to deal with that and they gave me some advice. The initial assessment put them at ease.

Provider Response

Sarah "Sally" H

She brings me water during the day. If I need her I call and she is there for me. They are very caring and take care of all my needs.

Provider Response

Carl T_1

It is helping me a great deal. I was a big mess when I first started but I am coming along and I am happy with how they are doing the work. They are very attentive to their jobs and they are very efficient.

Provider Response

Janine M_1

They drive me around because I cannot drive myself. They arrive on time and they are very nice.

Provider Response

Edward W_6

I was very happy with the caregivers we had. They were terrific. It made it a lot easier to take care of her. I didn't sit on the side and let them do everything. I jumped in and helped them take care of her. I liked the caregivers and that they were caring.

Provider Response

Glynn F

I had help that was competent, the live-in took care of me too. I was very pleased. There were minor issues that were resolved right away.

Provider Response

Becky S_4

To begin with, they had a hard time scheduling someone to come out. They had a hard time to find someone or get someone to come out. They did very well. The caregiver was prompt and she did really good for my father.

Provider Response

Anonymous_3358

It's not fair because there have been two different qualities of caregivers. A few of them were absolutely horrible. It took me a long time to get quality caregivers. It's hit or miss. I have incredible caregivers, but the office sent me people that were very bad. I met with the owner and he wouldn't listen to me. I wasn't impressed with him at all.

Provider Response

Harvey G

The service is prompt and good. I think if they vetted the people a little better, I would get better care. After going through a couple of angels, I found a very reliable and trustworthy one. I know they are capable of getting good caregivers.

Provider Response

Anonymous

They have allowed me to get away to get some time on my own. My wife has Alzheimer's and needs constant care and they are a good agency.

Provider Response

Roland W

We couldn't have done anything without the caregiver. The caregiver shared the light and love in her with all of us. The caregiver was able do everything we needed them to do.

Provider Response

Timothy "Tim" T

She is a wonderful person. She really tries very hard to help our family in any way. It is very helpful. The person has been extremely good. She knows exactly what she is doing, and she knows what she can and can't do.

Provider Response

Thomas W_9

They help the most by being here with my husband so I can leave the house, because he needs constant care. We got prompt care, and we liked the caregiver.

Provider Response

Nelda C_1

She made her comfortable and made sure that her room was clean everyday. They provided exactly what they said that they were going to do. They were great.

Provider Response

Genevieve G_1

I look forward to seeing someone once a week. They're good natured, and they come on time. I believe that they're helpful to me.

Provider Response

Gladys M_2

They help with paperwork, for one thing, and we go through the mail I get. They make lunch, do light dusting and take me to the store. I have had very good luck with them, and when people are looking after me and doing good things, I would say they are keepers.

Provider Response

Melina L

They have been able to provide care for my loved one, and they are just there for him. They need to have back-up people when the regular shift cancels out.

Provider Response

Raymond O

She cared for him so that I could relax for 5 hours. It was the first day I had off in ages. I like all of it. She allowed me to rest and relax for while.

Provider Response

Anonymous_1794

It seemed like they took people off the street who needed a job. It was ridiculous. They weren't reliable. When someone is ill and depends on their service, it is important that they are reliable. I didn't like the fact that they weren't consistent. One day I would have one person, and the next day I would have someone else. I hired them during a time of need to take care of us.

Provider Response

William C_7

They help me while I exercise to make sure I'm safe. I think they provide a great service. My caregiver is great.

Provider Response

Anonymous_1090

The biggest thing was they weren't very cost effective, and we couldn't use them for very long. There did seem to be a disconnect between the agency and the caregivers.

Provider Response

Terry Z_1

I had less stress and worry. I had more freedom. I liked their dependability.

Provider Response

Will T

They need to communicate internally about patient's needs from one day to the next. They could train their staff on the patient's needs.

Provider Response

Margaret B_13

They helped with hygiene, eating, and all the things you need in daily life that are very difficult when you're 96. They gave him good care. We had one aide, Jane, and she was just the perfect caregiver.

Provider Response

Jackie A

They take her to appointments or to run errands. They have done a good job of matching up the caregiver with my mom and providing consistency with that.

Provider Response

Bob R_2

They gave me a four hour break everyday. I called them one day and in two days, I had someone taking care of my dad.

Provider Response

Wilfrid W

I was using several companies so it was difficult to tell which company they were from. Overall, they did a very good job. They helped by providing physical help to her. One of the things was that one of the caregivers was not only professional, but he was extremely professional.

Provider Response

Steve O_1

Once they got the right person, and someone who was flexible with the work hours, things were good. They need to trust the caregivers more to work things out with the client and their family. I like that Visiting Angels tries hard to get someone to meet our needs; however, we had to go through 5 caregivers first. The good thing about them is that for the past year we have had the same caregiver.

Provider Response

Linda G

I was able to take my daughter to appointments, and I wouldn't have been able to unless someone was here for a few hours. It was a tough time because he was in pain and my mind was elsewhere, and it was wonderful to have them. They were friendly, prompt, and took care of my husband with whatever he needed.

Provider Response

Rick T_3

I want them to exercise her physically and mentally, they do those things, I just wish they would do them more. This last weekend was Memorial Day and there was a confusion about our caregiver. The company called to let us know that there wouldn't be a caregiver on Monday, but then they ended up sending someone to provide service.

Provider Response

Odell H

They visit and answer my questions. It was wonderful to have them here. They were a blessing.

Provider Response

Margaret D

They do their job very well. They speak with her in a friendly, respectful, and cheerful way. The two specific caregivers are very good. They get along well with my aunt, there is no criticism whatsoever.

Provider Response

Patricia P

I didn't have any problem when they were there. They stayed in contact with her, the did some light cooking, and they had to tell my father when to do her pills. They did light housework and bathing her. They could have cooked for. The only problem I ran into was that there was two or three days they couldn't have someone there.

Provider Response

Jacqueline C

They have been very cordial. I had some trouble when we first started up with some communication errors, but now we have a great caregiver that both me and my dad really like! I did not have anybody to take care of my dad, it almost felt like I was in jail! Now I have a day or two during the week where I can get out.

Provider Response

Jackson G

If you get lucky, you get the right person. The caregiver is very aware of what I need and when I need it.

Provider Response

Rose J

Their lack in caregivers for our area is an issue. They take care of my mother during the day, so we are able to work.

Elizabeth E

The caregivers are on time when they say they will be coming. They help with things like lifting my husband into and out of bed, take him to any appointments he might have, and pick up his medications. They also help with the housework.

Provider Response

William P_1

They are still getting their feet wet to find people to do the services for us. They have done a good job learning about my mother. We have been able to find two caregivers for my mom. It helps me because I am not in town, and I am the only child of hers that is alive. It brings me peace of mind that they are there for her.

Provider Response

Jan H

We have had some caregivers that were not so good, but the last two that we have had have been very good. They help him to get to the bathroom, are there from dinner until he goes to bed, make sure that he has water, and makes sure that his needs are met for dinner.

Provider Response

Emily T

I would tell others that Visiting Angels is responsive, flexible, and professional. They make daily efforts to accommodate our needs. My father has Alzheimer's so he gets cranky but he usually perks up when his caregiver shows up.

Provider Response

Anonymous_4

Visiting Angels had very nice and helpful caregivers. Visiting Angels made life easier by helping me and my loved one with things we can't do ourselves.

Provider Response

Joseph F

I'm less likely to recommend Visiting Angels because many of the caregivers don't show up, so there's that lack of consistency. I didn't like that the caregiver we had for a while was here last Friday, and she knew she was leaving but didn't say goodbye before she quit. I thought that was rude, although they said that was policy. However, they did get someone right away for me who seems to be okay. The impact Visiting Angels' services has on my husband's life is tremendous. It also makes a huge impact for me because I need their help so much.

Provider Response

Susan L_11

I would recommend Visiting Angels because they'e just been very thoughtful and careful from the beginning, explaining things to us carefully. We've had now two people who've come and they've both been terrific. The service has helped because I'm able to go out and do things on my own, so I don't have to worry about leaving my husband and the two people who've come have taken him over to the fitness center so he has something to do while I'm not here, and then also giving him a shower.

Provider Response

Rae I_1

My loved one really needed Visiting Angels, and I couldn't always be there. Visiting Angels gave me a lot of peace of mind.

Rosemary O

I would tell someone that everything was satisfactory with Visiting Angels, that they were helpful and informative, and that I have nothing but good to say about them. The most helpful thing about the services was that someone was checking up on my uncle when we couldn't be there.

Provider Response

goodbye

We have been using VIsting Angels for a few weeks and have found the staff (from intake with Toni, to caretaker Danyale) to be caring and helpful in the service they provide.

Provider Response