Care Advantage - Charlottesville

THOMAS C_3

I can run errands when they are here. I like that they have 4-hour shifts for us. It helps us get things done.

CHAUNCEY B

They could learn to call before you come, and give workers my number. Transpiration not being available.

Anonymous_7661

I depend on them entirely until I can get on my feet again. One thing I like about the agency is they have helped me out in some situations when I fell.

MARGARET R_1

I would have liked the aides to be more attentive to my wife. They were supposed to complete a list of things and check her every couple of hours. Only one of the aides was proactive in doing those tasks. The aides were not punctual or professional.

RICKIE H

The most helpful part about these services is that the people that come are not intrusive. I like that they are punctual and helpful.

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JANET D

They had staffing available. They were the only ones that had staffing available.

RALPH D

I like that they come and help with showering. As far as the ones I got now, it's really good. Now I have good caregivers.

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BERNARD W

They helped keep him safe and were there to assist with walking and mobility. They need to improve on communication.

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BONNIE S

I do need them. It depends if you get somebody who's willing to do some work and April works, I can get her to do a lot.

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LEONARD S

There are a couple of things that have gone missing. I would like for them to let me know when someone is or is not coming, so I can find someone else. This has happened twice and it is not acceptable.

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EDWARD H

My current caregiver does everything for me. She takes care of me and my house. I have had more bad caregivers than I have had good ones. My current one is good, but a lot of the others haven't been good.

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JULIE U

She was really kind. The aide was attentive.

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DONALD S_2

My parents needed someone to be with him through the day and I had to quit my job, and they were able to free up my time a little bit. They're flexibility.

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MARGARET A_1

They provide care. I have a hard time finding someone to take the shift available to me.

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Anonymous_6344

They could improve their attendance. I like that the office personnel are diligent.

ANNETTE S

They've helped me the most by being wonderful to me. I'd recommend them because they're excellent and I have no issues with them.

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DORIS M

She washes my clothes and mops my floors. I like my caregiver, she helps me a lot.

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PAULINE W

They could have provided things that I needed, if I was going to be paying a lot of money for services. They said they could only advise her to take her medicine, I didn't need that.

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Anonymous_6270

They help with showering and other tasks of daily living. They help with meals and all things that need to get done. They've been reliable in getting somebody here every day that we need them. The person that comes is good.

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ROBERT & INGER K

They work with families in terms of the realities of the way their patient population is. They are quite flexible in terms of their staffing.

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DORIS JEAN R

It is really impactful on my life. It helps me. They have what a lot of people need.

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LARRY L

The people would help me walk, get dressed, and shower. I can't reach down so I need help. They were somewhat helpful. They didn't call me and say they couldn't come. They need to communicate.

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Anonymous_7512

It depends on the people. Some are average, but some are great. The flexibility is great.

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WILLIAM E

They help me with cleaning. I like how professional they are.

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MARJORIE B

They kept my home clean. I liked the aides that they sent to me.

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KATHLEEN S_1

It's not daily. We just have rides to appointments. They are very personable.

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HENRY G

They have helped the most with his daily care. I like that they are very responsive.

MARY S_2

I would like to have more consistent caregivers. They need to do better at providing coverage of caregivers.

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FRANCES C_1

She does seem to be in a better mood when they are here and after they are here. The days that she's not here she is just sitting in front of the T.V. most of the time. I would recommend them because they are great communication. They are dependable.

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MARILYN E

I would like care advantage to have more caregivers to fill in the schedule I have. I like that the office staff responds quickly to my calls.

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JAMES B_3

They were absolutely necessary, I would not have been able to make my appointment without this transportation. My experience is pretty flawless. As far as transportation I have no complaints, but there was a little bit of anxiety about the arrangements being made. I wasn't sure I was going to have the transportation until the last minute.

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ELIZABETH C

I am blind so I can't see to clean my house and that's what they do for me. I like the way that they treated me and they sent me some good people.

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BEN B

The caregivers provided were there with my father more than his own care he was receiving from the facility he was in at that time. I like Care Advantage because they were reliable for the most part and sent out good caregivers to my father.

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MARGARET K_1

The caregiving for the family is hard and stressful, so the Aide helps a lot with that. They are always available to talk to 24/7. They find replacement Aides if someone can't come.

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KENNETH B

They help quite a bit. They help with cleaning. They could pay the workers more money so that they would be more willing to work for you.

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RAYMOND S

They take him for a walk. My dad gets along with them.

Anonymous_6487

By being there and attentive to my dad. I feel comfortable leaving the provider there and doing what I need to do. I like that they are responsive to issues. I like the providers they have and they quality of service.

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JAVIER H

They have sent positive and capable caregivers to my dad's needs. I like that the caregivers are professional and they answer the phone.

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PHILLIP I

When she comes it allows my wife to go to her choir practice. This also makes it so my wife doesn't have to worry about me. It gives her peace of mind. The woman that has been coming is really good and helpful. She is caring and she looks after me a lot. She arrives on time which is important.

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JAMES G_2

She was very nice and took care of anything we needed.

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MIKE W

They did things for me that I couldn't do. The caregiver was nice.

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RICHARD M

It was a negative impact. I would change everything. The driver arrived late and drove recklessly. The person arrived late, and I was lucky to get the procedure done.

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PAUL R_1

He has Winifred and some night workers that would talk to him and inspire him to do more. It has been a problem for us if a worker drops us at the last minute but it has improved.

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PATRICIA H

It's wonderful. They feed her breakfast, lunch, and dinner. I like everything, from scheduling to checking on us to having quality people here.

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VIGINIA ANN H

The agency sent us caregivers that really cared about their job. The agency did the best they could, considering our situation.

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JEANETTE S

They are very helpful. They prepare breakfast and muffins, so I can have them when she is not here. Several times, it was last minute calls when they cancelled.

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SIDNEY W

It reduces my stress level. They were friendly and willing to work with us. They were responsive.

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ALICE B

I like that she is able to stay at home, and she likes that. I like that they found someone to fit into my schedule and they show up.

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ROBERT R_1

They help take the load off of me. They let you select the caregiver you want to continue with.

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MARY ANNE W

They have provided a very good caregiver. They had several people who came out to meet with my mom and she was able to pick the one she liked the best; they provided somebody right away, they were very quick and professional.

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WEETA B

It helped us tremendously. They could've made sure that she took her medication. We liked the quick response time when I called. They had coverage for us the same evening.

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DELANO S

They provided more than one-on-one care. I recommend you guys because I love them.

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WAYNE M

They have helped with my husband, who has severe dementia. The person that does the scheduling is very caring and concerned.

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HAROLD T

It helps the client get to sleep, and they talk to him and try to make him comfortable. I would recommend this agency because they do a good job with the care he needs.

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ANA C

I just needed someone there for 24 hours after my surgery in case something went wrong. The agency was very responsive and provided what I needed after my surgery.

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Barry C_2

I don't have to worry about anything when the caregiver is there. We liked having the same caregiver long-term.

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RITA Y

They sat with her, held her hand, prayed with her, and watched preaching shows together. The two caregivers at the end were just amazing.

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Anonymous_6672

They have helped the most with medication reminders. I would tell a friend that they are pretty easy to reach with scheduling needs and changes.

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STEPHEN B

She does everything she's supposed to. They're prompt and are on top of everything.

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Anonymous_6627

Them having nurses would be helpful. If they can't take on another client, they should just say that.

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MARY J_1

I only used them for three days and could not hardly get a caregiver. The services were bust from the beginning. It did not work out for me. I couldn't caregivers to help.

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THOMAS R

They are on time and they do what's necessary. On 05/14/22 the caregiver who was assigned did not show and no one answered the phone. The caregiver canceled and it left me in a hotel room by myself 500 miles away from my home.

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DEBORAH M_1

I'm pretty much dependent on the services, my caregiver is excellent and a big help. I would like my caregiver to be allowed to travel with me, I like my caregiver, Valery, she's really committed and works very well.

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Anonymous_6528

The service has made a big difference in getting my living experience organized. I feel like my caregiver has a lot of a good ideas and the company is easy to get a hold of.

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JOAN L

The caregivers came in the morning and I had one at night. I am trying to stay at my house as long as I can. I have always been independent and I am proud of that. My caregivers helped me the most by taking care of my meals. My caregivers took care of me. The nurses were fine. I had a nurse during the night and during the day. They were very good. I liked that I was taken care of.

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VIRGINA W

It is very important. It has helped me with my housework. It has provided a companion for me. I like that they are prompt in sending somebody.

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AUDREY S

They come to work. They help with bathing. They could find a replacement when our normal aide can't go.

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Anonymous_6357

They are able to help me out, and she is organized. I just need someone to talk to sometimes. I like that they try really hard to get a replacement if the regular girl can't get here.

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FRANCES P_1

They keep in contact and let me know what's going on. I think they should make sure they have people before they tell somebody they have people.

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HARRIETTE W

They couldn't do anything to make my life easier. They could have covered the "no shows".

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GAYLE T_1

The lady that we ended up with after a few tries, Debbie, was excellent. She did a terrific job. She was steady and reliable. The quality of the caregivers and their training could be better. They could have fit a caregiver better to my wife's needs.

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ALICE P_1

It's some companionship for the client and she isn't demanding a lot. We hoped that this would be provided with a way to get out to the store or other errands but this particular caregiver doesn't have a vehicle. She's perfectly fine and mom loves her to death. We are hoping to get more feedback as to what the caregiver is seeing when she is there and it seems like that is kind of impossible. I asked to speak to the caregiver and I cannot do that so I don't have a good way of contacting the caregiver for her opinion and no one from the office is calling to tell me how it's going.

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Greg

I've been using Care Advantage - Charlottesville for more than two years now for my mother. They're sending a lady into her home to assist with the everyday things, keeping the house fixed up, and keeping an eye on my mom to be sure she eats and takes her medication. They also take her to run errands, which is very helpful as far as the family is concerned. The one she has now, I like her a lot. She's on the younger side, but she was very cooperative with the family, which I think is important. She will reach out to me. I got a text from her today. We text back and forth if something's going on or if it's just something she wants me to know. We've gotten comfortable now with each other. She has only been there maybe three months because we had a couple of turnover situations. My mom is not an easy one to handle, and she seems to be able to so far at least sidestep, and handle my mom fairly well. I like her because she stays in contact with the family to see what's going on. I've had some discouraging moments with Care Advantage though, but it's better now because the girl has come and communicates with me.

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BILL B

There was not much more they could do. He is in a residential living situation and there was not much else they could do besides watch him. The people that they had were really professional.

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DIANA D_1

I found a caregiver in bed in the daytime. The first girl was wonderful. The last caregiver was terrible. I hope she was fired.

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BILL S

They were perfect and I had no problems at all. I would recommend them because the person that picked me up was early. I got to my appointment in plenty of time.

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CATHERINE C_1

They relieved a lot of pressure from me doing things myself. At first they were not very good because they were not able to maintain the same caregiver. But once we got established with a consistent person, the services dramatically improved.

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JEAN D

They help me do things that are hard for me to do. I like that they're very efficient about sending help and making sure they do their jobs.

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ALVIN H

It is very tiresome and stressful because I can't find caregivers to take care of him. They need to have a better level of care for dementia patients, need to be on time and be able to provide the caregivers when needed.

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LEONARD M

My dad is a fall-risk, but he is fairly self-sufficient at bathroom functions, which is when he falls. He also needed meal preparation. I liked how they were willing to work on a very short notice, and were flexible in working out the schedule and meeting our requirements.

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GOLDIE K

The caregivers didn't really do anything that they were supposed to. I would like them to call me back to get a bill paid.

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JOHN H_1

They could volunteer more of their services to us and offer to help us more. Some of them were too young and inexperienced. It was easy to schedule and they came on time.

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JOHN B

They sent her an awesome caregiver. I like that they were a large organization and they were able to work with the insurance.

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ALICE G_5

Helping Alice with showering has been a big help. A lot of people have left the office and I am worried about that.

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JUDY K_1

I don't have to worry about her as much. They provide people that are compatible with my wife.

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NEIL K

There were two or three people that I'd want again. There are others that I wouldn't want at all. There were three or four people who were very good at what they did. They understood what I needed and what I needed to do.

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Anonymous_4047

They could not sleep. I feel like they were here for me so that I could take a nap. It was too expensive.

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SN

I am using Care Advantage for my mother. They help with bathing, toileting, and getting food. The caregivers are very good, very responsive, and good with communications and everything. The main person we've had went on vacation and they had to send somebody else out, but they filled the spot. There was only one person that they sent that didn't work out.

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Anonymous_3975

It is better than doing it myself. The scheduler is the reason we are still there.

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DUANE H

She helps me get ready for bed. We have great people coming to the house.

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JEFFREY B_1

They help the most by doing the things that I am not able to. The caregivers are on time.

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REGINA K

They have uplifted her quality of life by being with her and having a positive attitude. They take her outside and to church. They are responsive and responsible.

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MARY R

The impact was good. I couldn't challenge them enough after I became more agile. They could do things I couldn't do. They were very helpful. At the beginning, I was less agile. They helped me to get around at times.

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COLLETTE B

I have had to be there on weekends to micromanage. They need to communicate and call because I was not called. We have 2 really good aides that are outstanding. The weekend care I went to a different company because of the inconsistency with people not showing up.

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LIBBY P

They were willing to send a man because the woman caregiver didn't work as well with my husband. They worked around my schedule. They come when I need them. The gentleman that comes by is very helpful.

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RONALD C_1

It makes a big impact because I am here 24 hours a day, and my wife can't be here all the time. I like the caregiver who comes here.

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JOHN L_11

I don't really need a whole lot from them. Mostly they just help my wife out around the house. The only issue that I have had with them has been with the billing and accounting.

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LIZ J

They made a huge difference. My dad was caring for my mom which was not working out, and I live out of town. For one thing, we had to get someone in there right away, and they had someone start the next day. They are quick to respond. We went through a few caregivers before we found a good fit, which would happen with any company. The ones who have stayed have been excellent.

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EVELYN W

They have helped the most by motivating me. They are very caring, and they do their job.

DAVE P

Of all of the caregivers we have had from Care Advantage, some of the individuals they sent put a tremendous amount of effort into her care, but some did not. I like the quality of the caregivers. It's generally good, they are reliable, and they do a very difficult job quite well.

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JUANA D

I appreciate their reliability and adherence to the schedule. They communicate and told me what my fathers schedule would be. I like the fact that they are local.

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Carolyn C_5

They help to get my husband up. They help him eat and other things like that. They're very close to doing things for my husband.

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HAZEL C

They are here and they are helpful and my husband likes them. My favorite thing is that they are always able to get me someone. The girl in the office is very efficient and pleasant.

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JUDITH ANN B

They sent out a personable caregiver who took very good care of me. I like how they answer your calls immediately and get you help immediately.

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Anonymous_74

It would be more helpful if they got quality people to do the services. There have been some problems with the personnel. I appreciate the variety of services provided.

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Victoria L_1

They do whatever I ask them to do and that is helpful for me. My caregiver helps me with my house. They have been excellent. I don't have any complaints because my caregiver does everything well.

DR ROBERT F

There wasn't much time for impact, but the caregiver was very caring. I called and they provided someone right away.

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WILLIAM S_1

My husband was dying and I don't know what they could have done more. The caregiver was monitoring him to see if he was in pain. It took a long time to get my money back. I had to put a deposit down and it took a long time to get everything refunded.

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TIMOTHY C_1

I just use them for transportation. Everybody that comes to take her to her doctors, my mom loves. On that point, they should keep it up. I have been using them for several years, but in the last couple of months they have been mixing up my mother's appointments.

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Anonymous_1521

My loved one can't live at home without the help that is provided. When we try to staff a weekend, people don't show up.

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DAVE P_1

They are able to work well with a patient who has advanced dementia, and I think that is not easy to do. Basically, all of the caregivers are extremely conscientious, and they are capable of the work. They office staff is very responsive to our needs and problems.

ERIC G_1

The caregivers could be on time when they come to pick up the client. I would like to see them improve the scheduling.

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PAMELA H

I'd really like them to be more friendly. The caregivers could be more friendly.

JAMES W_7

It is alright and that is all I can say. They provide me with a caretaker and that is good.

ARTHUR B_2

It was a very little impact. They should not have just sat in the living room. I was recuperating from spinal surgery, and so there were a lot of things I couldn't do. They were pleasant but weren't interested in doing anything else except being on their phones. The caregivers mostly just sat in the living room.

JAMES B_27

The provider did everything right, I have no complaints at all. It helped me the most by providing transportation. I was completely satisfied with the service I got. It can be hard to find such service and I appreciate what I got.

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JOANNE C_6

I had a lot of issues and the caregiver spoke with my doctor to get every detail. She really made sure she knew everything. I was very happy with them and the caregiver that I had was really good. She was there when I needed her.

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ANNE S_13

They helped me get better. They're wonderful. I thought they were very nice, helpful, and kind. I can't say enough about them.

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DOLORES W

She keeps me company. I am independent but she will do things that I cannot. I have someone here in my house just in case I need them to help me.

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MARTIN "Marty" C

They help with my medications and with food preparations. They're very efficient.

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HARRY G

There are some things they could have done, but I am eighty years old and sometimes it's just rough. I can't drive and I need to get out more, but they didn't take me out because the company doesn't pay for gas. The service was pretty good and they did what they were supposed to do.

ADELE S

They are a great provider and have an impact on my mother. We have an outstanding caregiver and we are grateful for them.

Anonymous_309

They allow me to get the treatments I need. It's positive. It's not a problem with the agency, it's just that the process of meeting up and making sure it's the right person and handling that with the hospital can be complicated.

VISHNAMPET V_1

Some people are better than others. The workers have been very nice. Most of them have been nice.

SHARON M_2

The caregiver needed to be more proactive. It was ok. The girl that we had didn't take matters into her own hands.

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FLORENCE B

The caregiver came for two days, then she stopped showing up. When the girl came over, she just walked in the house and sat on the couch with her face in her hand. She just kept sitting there.

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Anonymous_139

They were calm, they came on short notice, and they provided excellent care. Any provider that came was good.

BEVERLY F_1

It made it possible. I would not have been able to do the things I needed to do. They went out of their way. I had difficult hours for them and they went out of their way to meet my needs. It was wonderful.

ORA B

Everything about the services is good. I think she just feels better in general. The caregiver is able to bathe her and everything. She's always happy when the caregiver comes. It's very uplifting for her. The young woman who comes is always punctual. She has a great rapport with my mother, who can be a difficult person. She is thorough in everything. She just goes above and beyond. She is very observant. She's just really great.

DONNA E

It is a tremendous help because I am simply not able to do everything, so this enables me to stay in my own home. They could have better responses to phone calls and notices from their employees. When my caregiver calls off, they don't notify me.

Anonymous

They wasted my time. I lost all the time I waited for them to come, and the time I took educating the supervisor that came to talk to me and give me all the paperwork. They seemed very sincere, but it was a waste of time because it didn't work at all. I would not recommend them. They could do what they promised to do, like in any contract. People that need Care Advantage need someone to do the work and not have to stand over the caregiver and make sure they don't leave.

Provider Response

PAUL G_5

I'm very physically restricted, so my caregiver does whatever they can to make things easier for me. They're a good conversationalist too, so that takes some hours away. I like their quick responses. They always seem to be there when I need them.

MARY HELEN P

They sent a nurse to assess the situation and then they sent an appropriate and good caregiver. I like that everyone at Care Advantage is competent, kind, and knowledgeable.

Anonymous

I don't think they change much about my loved one's life. They are reliable. That wasn't true at the start, but now they are doing better.

LAWRENCE B

They could have had a great impact on my life by being more responsible. They were rude. One caregiver left me in the kitchen alone and refused to get the medication I needed. They could have cared more. The attitude of the caregivers didn't seem like they cared about me.

CECIL G

They could show up to have a greater impact on his life. I would like them to show up at the time they are allotted to care for my father.

DENISE H_1

It was better than going home by myself after my procedure. It was a smart move to hire Care Advantage. The gals I had were great. They were attentive, followed instructions, and were very engaging in conversations.

VICTORIA G

The night nurse fell asleep when they were here. Care Advantage showed up on time.

SUSAN G

It is exceptional to have a stranger in your home that I can get acquainted with. It is nice to have someone that can help me go to the doctors and the grocery, basically everything that I cannot do anymore.

MARY M

It was a little difficult to coordinate the schedule and my mom's appointments. It would have been easier to schedule if they could text or email. The person they sent did a good job and was experienced. It was a real comfort to know that someone was there for two hours a day. It was a help for me.

ANN B

I called and requested to have someone take me to the doctor's office because I had a procedure I needed to get done and had to have someone drive me home. I called the office, and they wouldn't get back to me. I called them twice. My daughter had to take off work to take me there and back. I want them to return calls to the clients that are relying on them. That is a concern of mine, I have recommended them to several people, and the caregiver who comes to clean is very reliable and does everything that I ask. Until now, it was excellent.

LORI M

I think we've had some really good care providers and it was a good experience. I was given security of knowing my mother was taken care of after her surgery. The caregivers were good about helping her with her memory exercises.

HORTENSIA C

They lack communications between themselves and me when no caregiver is unable to come. Also, when someone new is coming for the first time, I am not informed. I can't even go to the bathroom because someone might knock on the door. I thought someone was coming today so I woke up early to see if someone is coming but no one showed up.

DENISE H_3

I would like to know who is coming to my home because I don't want just anyone. I wish I could select the girls that I am going to get. The services from Care Advantage have been very satisfactory.

JULIE H_9

I would recommend Care Advantage because the two young women who came were friendly, well-mannered, and willing to help. I just had them for one day. The service helped me because one of the caregivers made me lunch and wash the dishes.

Anonymous_1541

Care Advantage provided quality care. Care Advantage's services allowed me to have my loved one in our home. They provided me with extra help for what was needed.

ANNIE D_1

Care Advantage is reliable. We had Care Advantage for one day. The services freed us up in being able to do something we needed to go do without worrying about my dad.

SHIRLEY H_4

Care Advantage didn't have any caregivers to care for my mother in our area and I wasn't satisfied with them. My mother's caregivers did what they were supposed to when they were there for her. There were some times that Care Advantage didn't have any caregivers available to show up for my mother's shift.

MARY P_20

The caregiver from Care Advantage was nice, showed up on time, and provided very professional service. The services didn't have a huge impact on me because I only had them one day.

SHEARIN E

I would tell others that Care Advantage is a good company because we have been very satisfied with the caregivers that they have sent. The services make Sherry's life easier by helping her with bathing.

Anonymous_412

Care Advantage did what I needed done and took care of my loved one when I was out of town. We never had any problems with Care Advantage.

ROXANA C

I would refer Care Advantage to others because I like their responsiveness to my needs, and they have been able to provide someone when I needed them. The services provided me by Care Advantage have been very positive for me. The services are reliable and dependable, and the staff is responsive to me.

JOHNNIE S

I would tell a friend that the majority of the caregivers from Care Advantage are cooperative and diligent. I am in a wheelchair so the services are helpful in a lot of ways.

MAYA M

Care Advantage had some people who were very caring, but we did have some few issues. The service does require staying on top of things. You really need to pay attention to make sure things happen correctly. Care Advantage had someone who could stay with the client overnight. That brought us peace.

Anonymous_468

I would recommend Care Advantage because I've had good luck with them. I couldn't take care of my loved one without Care Advantage.

JANE A

Care Advantage is timely, and they're always able to get someone anytime I ask. I just don't need a lot of help so the service doesn't really help medically or anything.

BRENDA H_4

Care Advantage sent a great caregiver out to us. We were happy to see that the company was going to be able to do what we needed, but none of it worked out in the end. When the caregivers actually managed to come out, the services were fine. However, Care Advantage didn't inform us when the caregivers weren't going to be able to come to the house.

PETER N

I would tell a friend that Care Advantage is a rip-off. I've had three different agencies and I haven't liked any of them. I would like Care Advantage to encourage the nurses to spend more time with their patients. They were very sub-par.