BrightStar Care of S. Bucks County & PA - SE Montgomery Bensalem, PA

Matt_1

I like that they have been flexible with the holiday schedule and to get someone out to cover shifts. I like that they have flexible hours and they have been prompt with being there and helping.

Christina_1

They keep in contact. We are pleased with the caregiver we have.

Liz B_5

He has benefited from the one on one attention and I can tell he looks forward to their visits. The agency is very communicative and they have handled all the logistics. I know they will do everything to make my dad have the care that he needs.

Melody K_4

When I was unhappy with a situation, they handled it thoroughly and professionally and fixed the problem immediately. They listen and check up on you.

Hedy K

The agency was caring and asked about him a lot. I would definitely recommend the agency!

Susan S_77

The agency has been very communicative and helpful. I would recommend them because they've been very reliable. The caregivers have been very confident.

Rita P_9

What ever I need, she will do it. They are very efficient.

Shelley A_2

They are easy to deal with. They are accommodating.

Barbara W_50

They were constantly with her and were compassionate. They were on top of things and communication was terrific.

Eleanor M_7

I like that they come and help me with things like vacuuming and light housecleaning. I like that they listen to me.

Tracy R_7

They were very caring and provided what we needed at the time. I would recommend them if you need them or need more home health but they do not have good hospice care.

Anonymous_7595

They are keeping him safe and comfortable. They are caring and compassionate.

Anonymous_1710495738

They have helped me by being there when I can't be, and by having good communication. The client's cognition and memory seem to be staying stable. They have a good response time and are friendly.

Cheryl R_12

They cooked and cleaned and did laundry. The caregiver should speak English and be able to communicate. It was hard to administer medicine.

Anonymous_1709721245

They are very helpful. We are still trying to find someone steadily. We need someone who can drive him. I like that they are responsive.

Barbara B_70

The caregiver is great, and she kind of babies my mom. Their price is a little high, and the caregiver doesn't show up on time all the time.

Anonymous_1706086646

It's a combination of the caregivers and the responsiveness of my dad for the care he doesn't want. They have been very responsive and have done their best to keep the staffing and provide acceptable staffing.

Michelle M_30

They are very attentive. I like that they send people that work with my parents well.

Patti A_2

They helped me the most by giving me peace of mind. I like that they were kind and courteous. They helped us as soon as they could.

Anonymous_5344

The agency can have more reliable people The agency should have more communication and have more staff available.

Rory M

They did not provide any services at all. They don't do anything. They are constantly on their cell phones.

Mary R_59

The services have made a big difference for her. They helped her feel more secure. They are compassionate, considerate, and kind.

Nancy B_62

It relieves some of the stress from taking care of my mother. Everybody we've dealt with is wonderful and the caregiver they sent us is great.

Marilou P

He doesn't need a lot of care. We basically get him his meals and they don't have a lot of heavy lifting. He's pretty easy as a patient. I like that we have been happy with the aides we have sent to the house when we need care.

Lisa R_21

They are able to help with anything that is needed. The caregivers do a good job with what my mom asks.

Michael G_33

They are very considerate of my problems, and they treat me very well. The people they send me are generally good.

Howard E_3

They check in and see if I'm happy. They are efficient.

Laura W_14

For the most part, I can rely on them to be on time. The quality of caregivers is great.

Glenn F_2

The client is total care and he would have to be in a nursing home if the caregiver wasn't there. He sometimes is incontinent in bed so the caregiver cleans him, dresses him, shaves him, and encourages him to do stuff if he can. I was out with my dad having lunch and the person who lives with him. We go out to lunch every Sunday. I saw a social worker I used to work with at the hospital. I introduced my dad and the person who lives with him. She said her husband and her are going to need somebody and I gave her the number for this agency. I like that they send me a bill every week. I get it in the mail. They deduct the amount from the checking account every week. The itemized bill lists every day and all the hours. They're pretty transparent. We had a few problems in the beginning. They had some people covering and they didn't work, but I called them and the owner called me right back and said they were sorry. They got somebody else. There was nothing like it was my fault. They were very customer focused. They couldn't have done anymore.

Joan S_49

BrightStar Care has made my experience positive by making it easier for me to get to work. I like BrightStar Care because they are caring, and understanding.

Kim M_15

It has been very helpful since my father is a primary caregiver, and he can get a break when they come over. I like that they were easy and had good communication.

Donald H_15

They took care of all the bathing and cleaning, so we could just be there with dad. They were very professional and responsive.

Anne L_6

It is easier on us since we are able to trust them to take care of her. They work with us.

Fran F_2

When he started he was in a hospital bed and needed everything done for him. When he was able to get up and around they were just as excited as I was. Esther was the one who was here for five days. Buffy was here the other two days. I liked that the office was available 24 hours a day. They listened to the things my husband was in need of and made sure that the caregivers were capable of those things.

Brooke L

They could have better prepared the daily caretaker to make better choices instead of being micromanaged. They were easy to work with.

Matt M_3

They made it positive by preventing falls and being there for her overnights. I like that the caregiver was very good.

Caroline M_2

With the condition that he was in, the home health could only do so much for him. We like the owner. He came to my house and explained to me what kind of care they could give. I liked his business ideas and how he treated his employees. That was the primary reason we chose them.

Lynn w

They need to provide more consistency in the services they provide. I've been happy with the caregiver, but the schedule is kind of unreliable.

Jim M_33

The client got to stay home until he got sick. The caregiver has continued to stay in touch with the client and my uncle's health and happiness clearly mattered to him. I liked that they were very responsive and very helpful. I liked the employees they sent around and it was a very positive experience.

Sandy P_2

The agency sends excellent people to the house. I like the aides that they send.

Adam _1

They have provided the care that my stepmother needs. I like that they have a lot of communication and the client is very happy.

Sue P_17

The aide has been the most helpful. I like the caregiver and they are easy to work with.

Lucy R_3

Going through what I am going through now, the house was lively when they were there and now it is very quite and empty. I really do not think they could have done anything different all the aides were very good. Cidata was really good! every two weeks we have dinner together still.

Dale R_6

They lift my spirits and make me feel better. They are prompt, constant, caring and know their skills and send skilled people.

John D_34

They always offered other services if I needed it. I only had one person, and they were a perfect match for my wife.

Teri M_4

They have helped the most by caring for our dad so we could do what we needed to do. I like the caregiver that was provided.

Susan G_24

The caregiver positioned my husband and offered him sips of water. She checked vital signs, helped him bathe and change. They were wonderful. The caregivers and the attention they gave to my husband. They were warm and compassionate.

Candy Q

The nurses were very caring and created a warming atmosphere. I felt like I didn't have to worry. They are very quick, and the caregivers are very good.

Joanne K_6

The person who came was very friendly and personable. I think they had pretty good companionship. I like that they kept working on trying to find someone else.

Janet L_12

They are very receptive when I call. I like the people they send.

Anonymous_5263

The girl that comes is very helpful. They could improve their billing system.

Orum S

It has been exactly what I needed, they have been able to provide people that I needed for very specific times. They accommodate everything I need. They provide flexibility and have a good routine.

Gerald U

They are usually on top of any medical problems. I like that the service is very good, they have been good for my brother.

Denise D_7

The more someone is there the less I have to be there. There will be 24/7 care with BrightStar.

William S_18

I liked the quality of care from the aides. There is nothing that BrightStar Care can do to improve. The office staff was responsive.

Carol W_23

The agency is helpful by providing over night care and allowing me to sleep. I like that they communicate well with me, they are on time, and they are well defined.

Tracie S

It impacted us greatly and it helped us when we needed it. I just really connected with the owner, Erik. He was compassionate and genuinely nice. He was committed to get quality home care. I felt like their customer service and care was great. They were easy to navigate and get involved in the service.

Ann S_20

I don't think that the caregiver did a good job interacting with the patient. I think that the caregiver did the least that he could.

Linda _3

They made life easier because they did the work so I didn't have to. These services were efficient and the caregivers were caring.

Kathy H_17

They did anything and everything they could to make the experience positive and it shows. The owner came out and visited and wants to know where he's sending his people. I would recommend them to everybody. They are absolutely wonderful. From the owner down to the girl that came they were all amazing.

Katie C_3

They are patient and kind. When I call, they give me the information I need. I like that the owner comes out to do the evaluations.

MaryJane M

The person there is wonderful. They help her with all her daily actives. I like that they have good and friendly personnel.

Helene V

They're easily reachable and they try to mend any situations. They don't have enough caregivers for live-in care. They need to have more caregivers.

Karen D_13

She did her laundry and housekeeping. Because my mom had dementia, things weren't positive. They were easy to work with. Our aide, Joyce, was wonderful.

Bill Z_1

They could be a lot more aggressive in the process. The quality of the care needs to be improved. Some of them are totally clueless on the world.

Shari S

They communicated well with me. They were available and accessible. They provided a caregiver that did quality work.

Catherine C_4

They were good and on time. They were quick to respond and were thorough.

Anonymous_2470

The most helpful was that there was someone there to relieve my family. Someone was always there. I liked their response and communication when some problems arose or when we had payment issues.

Anonymous_3950

The loved one doesn't really want them there so it is hard to say but we have to do it in order to survive. With COVID-19 there was no way we could send her to one. The care is very well but sometimes there is a language barrier and it is hard for the patient to understand them.

Dianne H_5

It allows my mother to talk to people. They keep her clean. I like that they were able to get me an excellent caregiver. She's helpful in the house and good with my mother.

Pat G_12

They help the most with making me feel comfortable enough to go out knowing that they are here if anything happens. I like that when I call they are very accommodating.

Donna B_17

They help her remain independent. They can communicate a little bit more with me.

Susan (

They were there for support for the whole family while my father was on hospice. She was a great informational support and emotional support. I liked that she was amazing. She became a part of the family.

Joan M_18

They could have communicated better and treated my husband like a person. They should have good quality people to provide good care.

Anonymous_3288

They could be more consistent with the caregivers. Eric, the owner, is very helpful, friendly, and responsive.

Anonymous_3093

All they had to do was come in, make me a sandwich, and then go home. They did laundry and stuff. I don't know what I would've done if they hadn't. I probably just wouldn't have done it. I'd like to see them improve their flexibility.

Laura S_8

It has relieved stress for the family as the regular caregivers. We have become secondary caregivers, and it's great. It has saved us trips to her house for everything. I would tell someone that they go out of their way and care.

Shirlene _1

I had no problems. It was really good. I'm hoping I can get her back when my insurance kicks in.

Gina C_1

The one girl they hired did not even know how to use a microwave. She could not even give his medication correctly. She said I told her to do it a certain way when I did not. They could pay attention when someone tells them something. I have had no one come in to do a review.

Geri K

They send out someone who is very sweet. She gets along well with my father-in-law. She is helpful and anticipates his needs. I like that they stay on top of everything. They are willing to help out with questions and concerns.

Margaret C_5

The provider has helped me the most by being there for my parents. They are dependable, and I like the fact that the aide has been there for two months straight.

Gerald R_1

The girl could come, and I could go do the family shopping. I was satisfied with the girl who came here. Everything was good about her.

Caryl L_2

The caregiver does all the cleaning that I would have to try to fit in on the weekends. They do the laundry and make sure that the house is safe for her. They need to make sure that the staff knows how to use the features of the billing system. I was told that they could check in using their phone, but the lady that takes care of my mother doesn't know how to do that. I often have to follow up to make sure they bill me for the right hours.

Allison F

When we called, we would complain. The girls would leave early or come in late and they didn't really care about that. They couldn't accommodate us with their hours.

Joan S_22

They helped her with her daily everything because she couldn't get around. The caregivers they sent very attentive and knew what they were doing. They were very good for my mom.

Denise W_3

Having them care for my mom while I am at work is extraordinarily helpful. They are very responsive, and the caregiver is awesome.

Carol M_12

They helped the most with the personal care they gave my husband. The aide who was supposed to come had an emergency and couldn't come, so the supervisor came instead. It is always a problem when people can't show up.

Agnes I_1

The aide that I get helps me with the shower, which would be extremely difficult without her. I like the care that they give to me.

Deb D

They take good care of my father. Sometimes I think the aides are punctual, but they don't notify me that they are coming.

Lynn S

The provider has helped with bathing Harry and overseeing his personal hygiene. I like the caregivers that have shown up.

Valorie S

It has helped my mother immensely. Her ADLs do not let her do a lot of things, and they help her maintain and she is able to live at her apartment because of it. I do not have to worry about my mother being there by herself all of the time. It has made my life 110 times better. The girls that they have sent to my mom are wonderful. They are very attentive to my mother and are very sweet. They do whatever my mother wants.

Joan L

I like someone that can cook, that knows what to do, and has better training. I don't want to tell them what to do all the time. They could be more well rounded and know things better.

Christina S

The caregiver that we have now is great. She jumped right in for my loved one on the first day, and I do not have to worry about them when I am gone. They have really been accommodating to all our needs. Today, my loved one was in the hospital and we needed an aide to be there when he got home, and they found one for us on really short notice.

Anonymous

The aide who comes to my loved one has an accent, and that's really hard. I find myself having to make my loved one lunch. They're thorough, and they have everything in writing that they expect. They come and follow up, and they used to send me schedules online.

John B

Without them, my dad wouldn't have been able to make it to his doctor appointments. We ended up with an emergency and they were able to accommodate us. Everyone that comes treats my dad with respect and dignity.

Christine S

They are very responsive, and it's easy to get a hold of them and deal with them. The services is a work in progress because my father is home-bound, and we're still working on making sure the person coming is able to move him around.

Linda T

When they came over to do the intake, the owner spent an hour interviewing my dad and me and I felt like it was a very good encounter. I only use the services while I am out of town, but the services are non-disruptive, which is very good. My dad seems very happy and well taken care of when I get home.

Alan E

BrightStar Care does whatever I ask them to do. Having BrightStar Care allows me to have help cleaning up my accidents.

Wil G

BrightStar Care always has someone show up, never a no show, and has good caregivers. The services make my mother's life better and allow my mother to sleep at night by taking care of my dad.

Corrine J_1

I liked their services. A nurse came out and sat with my mom for three hours in the morning and night. Just keeping my mother occupied helped a lot in improving her life.

Barbara M_18

BrightStar Care should handle the office more efficiently. Their office and billing is not going well, and they aren't getting the bills over to the insurance company. In the first week or two I had seven different caregivers, so it is hard. I had to constantly be training them and I can't walk around well. I finally have a good caregiver.

jim3003

I want to thank Eric for helping me with my Dad. He has great advice for what I needed to do to make his life easier. He is doing good now. Thanks

Gloria G_2

I like the management at the BrightStar Care office because of their great communication and how they present themselves. The caregivers fill in the gap to care for my loved one when others can't be there, and they do a great job.

Gene K_2

I like BrightStar Care, they are a competent agency. The services from BrightStar Care make life easier for me. I feel comfortable that my dad is in good hands and I don't have to do everything for him.

johnbri

Both my in-laws need home care and Eric has been very easy to speak with regarding our options and time table. They truly want what is best for our situation and i greatly appreciate the information they have provided. Thank you

jack3003

When my mom was sick these guys really gave me some top notch advice on how to handle her unique situation. I know they really do care. The owner Eric is "hands on" and it shows ...... his staff were very patient with me. Thanks again.

Hank5

Brightstar Care was OK, but they sent somebody that hardly spoke English, so she wasn’t too good. They sent somebody else, but she wasn’t a very good companion, either. The agency was quick in granting our requests for replacements. The guy from the agency's office who came down to our house to set everything up was nice.