BrightStar Care Lane County Eugene, OR

Cher.

We are working with BrightStar Care Lane County for my mother's in-home care. The agency is good. We tried to match someone with her, and it took a third person to come to be a good match. Actually, the second one who came would have worked fine, as she was very capable, but she was just a little too quiet. (My mom has some cognitive issues, so she needs someone who is going to talk to her and be really outgoing.) The woman who we have now, Caitlyn, works really well because she's that kind of person. (There is nothing wrong with the last one who came, she just did not match with what we needed for my mom.) Caitlyn is outgoing, capable, a go-getter, and she always takes care of things that need to be done. We are happy with her, so far. One of the reasons we chose her, too, was because her hours work well with the hours we wanted. We wanted a person who was also consistent with my mom and she's that. We got a companion care service for my mom, which means they don't do bathing or anything like that, but my mother is still capable of doing that. The caregiver just cleans, and since my mom has a cat she also takes care of it. She helps with the laundry and cooks for her. She does a little bit of everything except taking care of medical stuff and bathing.

Diane Pippin

Bright Star’s business card, “A Higher Standard” rings true. My husband and I have found their standards high, their staffing proficient, and their help and support to us unmeasurable. Their Office Manager, Keelie is a very caring, compassionate person. She responds very quickly with answers to our questions. She goes the extra mile to help us. She is just a very nice person!

Anonymous_4300

I think that the person providing care is doing well with my aunt and they are more cautious when working with all the precautions of working in the time of COVID-19. I don't know, maybe with any agency it would be nice to have a meeting with whoever they decide that provides care to see how well it will be to receive services.

Herbert L_1

They're there every day when they're supposed to be. I like the people that they send. They're friendly.

Beverly M_3

I have found one person and she is consistent now and she knows what I like and does what needs to be done and make sure that she does what she is suppose to. I would recommend them because I have had really good luck with caregivers that have done exactly what I wanted to except one but the rest were amazing.

Provider Response

Debra L_5

It has been a great help to have them here. Probably just fix staffing issues.

Anonymous_4249

I was in physical therapy and they did my laundry for me. There could be more training on the employees. When they come in they should do their hand washing to get to caring for me.

Provider Response

Adele _1

They help the most by taking care of my husband. The people are very caring and concerned. We had no idea we would need help but we have been very pleased.

Provider Response

Arlin L

Dad couldn't go without them. They make sure the house is clean, and he is fed. This agency has good staff available. The manager is on top of things as well.

Deena _1

The most helpful part of the care is just having somebody there and having them to help. I remember asking for certain help and it just never happened.

Susan B_33

The quality of the people they send us are great. We live in a rural area and are closest to Cottage Grove. Then we don't have to pay mileage. It is difficult to find someone in our area. We would have to pay mileage from Eugene. They require the workers and clients to have their temperatures to be taken daily.

Leonard H_1

They solve problems and make them go away. I've liked the matching of the caregivers to me.

Lori H_9

Our caregiver will prepare his meals and cleans the house. She is wonderful. The caregiver we have is mature and interested in taking care of us. The older ones have a heart.

Kathy B_21

It has been a huge deal but I still have to deal with things after they are not around. They have been extremely accommodating. They stay in touch and are very helpful. They are obviously in this to help people.

Joan Wade S

My husband has one caregiver and I have a different one. She is very good at knowing what I need. She anticipates in advance what I need and has a lot of knowledge about me. Their people are always well-trained and very good at what they do, even the substitutes.

David G_17

They took my vitals. They could've provided better food.

Pam K_4

Being here and having someone different to help him get up and walk around has helped him out. I like that they called me right back and were on top of everything.

Donna C_7

They helped me get through it all. I liked that the caregivers were experienced.

Ann P_5

I can't take him out easily so having them here allows me to get out of the house. They have really good caregivers and they work really well with the client.

Bryan H_2

They help with medication management because I'm blind and can't read anymore. They respond immediately to questions and concerns.

Chuck L

The agency has been very accommodating as we changed schedules. I like the caregivers that are sent out.

Debbie H_7

She wouldn't have survived without them. I felt like they really communicated well and sent good, quality staff.

John K_15

I like the camaraderie of the caregiver. They are very personal.

David C_33

I needed confidence in the caregivers from a distance and I felt comfortable that my mother was being taken care of. They have a sense of professionalism that didn't exist in other agencies I contacted.

Talia S_1

I have six kids at home so it's a little hard to have another individual in the house ushering him through all of the chaos. I think it's personal anxiety of making sure the kids stay out of the way. They could also come up with more of a variety of activities to do with him. I like that every single staff member I've talked to has been overwhelmingly friendly and helpful.

Roger _1

I need wraps for lymph edema and they are taking care of it. They are so efficient.

Stephanie _5

They've been able to take care of her so that I can get stuff done. The services are great and helpful.

Patricia P_15

I did the care all by myself until BrightStar Care came because of the VA. My husband is capable of doing some things, and I take him to physical therapy twice a week, and I take him to a pool to exercise. The caregiver is willing to go and get in the water with me and keep an eye on him so he does not fall. They work with me until they get a person that fits into my environment and that is important for me. They do look for a better match for me if there is a bad match.

Anonymous_3171

When I get the help, it is very important. They have been very reliable. Even though I don't get care very frequently, they have been able to send somebody to help me when I need it.

Anonymous_3009

Everything was done on time, and having someone there with my loved one was important. I liked the care that my loved one got and the friendships my loved one had with the caregivers.

Anonymous_1186

He looks forward to her coming and is excited to see her. The caregivers are great, but the office staff is incompetent and rude.

debbieconrad

Stephanie W. was always on time, good cook, efficient, kind. Would use service agsin.

Julie K

They have a nurse that periodically comes to check on things. Their communication with the clients is great. They are good with seeking solutions if I have issues. They keep me in the loop.

Norma "Nonnie" C

Just having the representatives from BrightStar has made a difference in my life. I like the people I have working for me.

Rob T_1

They were very friendly. He always liked their demeanor and approach. The way they communicated was really good.

kjhougardy

My mother died last year and now my step dad is in assisted living in Eugene. One of the other residents there told him about Bright Star and he decided to get some assistance with settling him in to his new place, as I live in Seattle and am unable to just stop by and help him as needed. Stephanie was the one to come out and help him. She assessed the situation and took charge in a way that didn’t undermine my stepdad’s wishes. She treats him with respect and dignity and also is able to persuade him to do difficult things that he needs to do, and how to do it in a way that works. She also knows when not to pick a battle! Now Stephanie comes in on a regular basis to assist my step dad. We could contract with the assisted living facility to do these extra things (and it is a good place), but Stephanie gives him the detailed attention that makes his quality of life better in unmeasurable ways. She and my step dad have a great relationship. Meanwhile, I have peace of mind that my step dad is well cared for, which is so important with me being 275 miles away. Thank you to Bright Star and Stephanie for being there for my step dad. Stephanie is a gem!

Edith L

They could have made my life easier by having more employees and accommodating us with what we needed. They could improve by listening and responding quicker. I should not have to call 7 times to get something fixed.

Joe and Ann

We're leaving this review to post how pleased we are with Stephanie. She is our back up caregiver and she always brings a big smile to our faces. She is very thorough and knowledgeable and helps us find additional care that we are seeking. Stephanie has a gentle and quiet demeanor; very kind and is so successful in getting my husband to participate in the word games. He's very hesitant to go for a walk or participate in the word games unless Stephanie is here. This is representative of the great rapport that she has. I'm sure that she is a popular caregiver to be requested due to her gentle, caring and knowledgeable personality. I don't know what the company pays their caregivers, but I can say for certain that they earn every penny plus! I would hope that there are bonuses or perks for the caregivers that excel like Stephanie. I was told that the company tries to match their caregivers to their clients and I would say that they hit a home run here! I would recommend the company. My only concern would be that if the caregivers are not compensated enough, the really good ones might leave ... and we would be so sad if that happened. My husband normally does not like strangers in the home but both Angie and Stephanie have done an excellent job in making him so comfortable that they are like members of the family.

Jerry _1

She really likes the caregiver that comes out here. She really enjoys her company. They have been good. They are on top of things. The caregiver is really nice.

Michael D_7

They went above and beyond. They did more than what I asked while doing what I did ask. Stephanie was rad. It was excellent. We didn't have any problems at all. I dealt with two representatives. Not only were they professional, but they felt like family. I have PTSD, and I don't like people, so that was important.

David O_8

They were a lot of help, but having a caregiver would have had a greater impact on my daily life. They did a good job of taking care of me.

Ehrman G

He is a good impact on both his and my life. I have to have him. They have an awful turnover of caregivers. They need more consistency with caregivers.

Donald P_1

They take good care of me when they are here, if they are here long enough. I like my caregiver. Her and my mind get together a lot. One morning, she was making jello and I hoped she made the lime, and she did. I like her work.

Annie Z_1

They have super inconsistent caregivers. Some are great, some are not. I would like them to improve the billing, it is horrible. They cannot provided balances, and they send weekly invoices, which do not show what has already been paid and what is still pending.

chuckclk

I am the husband of the client. I am almost always present when the care giver is here. Agency has been good at making sure the hours are covered. Brightstar is our current provider and has been our service agency or about one year. The staff they send have been very competent. Staff is very polite and accommodating. They are adaptable to whatever changes in coverage I nee. Caregiver Takes Nancy shopping. Puts out pills for the month. Cleans the house, floor, bathroom, etc. Helps keep Nancy focused and is emotionally very supportive. She always arrives on time and sometimes stays a few minutes late to finish up a task. She is very friendly. Knowledgeable. Easy to work with and quite open to do whatever she is asked The office has been very good at making sure the hours are covered. They are always polite and show concern over Nancy's welfare.

Pat R

There is an excellent screening process. Every caregiver that has been to our home is kind and knowledgeable. Our regular caregiver, Emily, is always attentive to my mother's needs without hovering or barking orders. I would give one more star to this company if they had a 24-hour on call system. If something comes up in the morning before the office opens, they don't get the message until they get in.

Daniel P_1

An individual like me, I get 7 days a week 3 hours a day. Sometimes they stay a little bit longer and work with me to pay my bills. BrightStar has always worked with me. BrightStar has always heard my needs and requests. They always make sure that they could do anything they could possibly do. I would give them a higher rating if I could.

Michael M

They have really talented young help that comes to our house. They have been very reliable and give very good care.

Becki R

I don't have to be there during the day, so that's a big help. They've been caring and the people who work for them are great. They're very good with my loved one and spend time with her.

Penny M_3

The lady stayed on the phone for about an hour and wouldn't get work done. There were things that I didn't know they could do, but they wouldn't do them.

Dennis P

It is outstanding and it helps me along. It makes it a lot easier to get around. Chemotherapy makes me really weak. When there is something to get done, they get it done. They are professional.

Timothy B_1

They have sent up a bright and intelligent individual for my care. I like the quality of people that they send.

Bernice V

She keeps a close eye on my husband to make sure he is okay and make sure he takes his medications when he's supposed to. She helps him in the bathroom and even helps me clean. The caregiver is a very nice person to work with.

Nancy W

They did everything at the house and it did not leave us with any stress. They are attentive to our needs.

Geri G_2

They were the most helpful by being on time and being there. They were individualizing my mother's needs. They are professionals and provide individualized care.

Mark T_1

I think they help the most by giving her safe showers. I wish they weren't so expensive.

Becky R

When they first started, I said I would like for her to vacuum, dust, mop, wipe the bathroom down, and put dishes in the dishwasher, and she is not doing much of anything now. My dad has long-term care insurance and we have been working to get that going, but I would be calling this company and they would say they were sending a fax to the agency, and I would ask the agency to call me back when they got it, but they never called me back. They finally called and said I need to start paying on this. We have been communicating it repeatedly that they needed to take care of this.

Provider Response

Karin D

I haven't been with them very long. I haven't been with them long enough to recommend them.

George S_11

Having them here helps me out a lot. I like that everything is always done right. They are polite and respectful. I couldn't ask for better help. They are awesome.

Margaret S_1

She was always there when she was supposed to be. She never called in sick, she was attentive, nice, and we laughed a lot. The company and caregivers are very loving and caring. I would use them again.

Kim E_1

They've added more stress to my life because I have caregivers that don't show up for my shifts and they don't call me so I'm left high and dry. That's happened several times this week, even. They could improve their communication. They could let me know what's going on with the caregivers.

Provider Response

Anonymous_44

They aren't on time and it really causes problems sometimes. The scheduling could improve and the caregivers aren't on time.

Donna Mae T

They come in once a week and they help her with a shower and a little bit of light housework. We are very happy with the lady that comes in. They have been wonderful. They are very prompt, they listen, and are very reasonable. They are very professional.

Bruce J

It's been a great help to my folks. It's also taken stress off of me. They have been very responsive on issues that have come up. They have cared about my parents, and they've been flexible in the staffing and scheduling.

Jill H_3

The service takes a load off of me. It also allows for my mother to get the care that she needs. The people that we've had have been excellent. They've worked really well with my dad and take care of his needs.

Don W

The caregiver taking care of my loved one really takes a load off of my shoulders. I care about my caregiver.

Cheryl N

It has lightened our load 3 days a week and it has been nice. They keep my mother-in-law busy for a couple of hours.

Anonymous_1221

It has helped me out tremendously in my life. We have had some really good gals that have come to help my mother-in-law and some not so good. Most of them are good.

Dana D_2

They got my father back in bed. It was very helpful. The person who helped my loved one was excellent.

David B

She has taken a lot of the pressure off because I am a senior and there's a lot of the work that I have to do. And it is very heavy work that needs to be done. I really appreciated having somebody here to take that pressure off. I think that they are a company that I can trust, the people come in very professionally, and they do good job.

Jack B

I would tell a friend that the caregiver we had was excellent. She did a good job. He had Parkinson's and it was hard for him to get around. He couldn't walk or talk. She was great.

Mary M

Their caregivers are very kind and reliable. That's an important thing. It alleviates the worry about the care that my mom is getting because they will alert me of any concerns. Mostly they provide such a sense of comfort and companionship to my mom.

Paul A

Everything's been going fairly smooth. The caregiver is doing a really good job. She's been doing good work. We went through a couple companies that didn't work out and we ended on this decision. He's bonded with the caregiver really well. They just basically take care of his everyday needs. She takes over and does everything I used to do.

Margaret S_3

My caregiver is very attentive. She watches and listens and she did that with my husband as well. Her attention is all about her client and I think that is so cool. She is more of a companion for me and she is so awesome. If nothing else, she is there for moral support.

Sue G

They could manage their employees better. There is poor communication among the administrative staff. Our caregiver is very responsible, though. I don't have to worry when she is here.

Lee

Our caregiver from them is here for us and she is does a great job. We still need to learn how to efficiently use the services.

Joel S

BrightStar Care handled everything professionally and they sent us a great caregiver, BrightStar Care was a blessing in my life. The caregiver took wonderful care of my husband.

Pam J

BrightStar Care needs to communicate with me more about scheduling and people not showing up for their shifts and things like that. BrightStar Care makes my loved one's life easier because my mother cannot bathe him. They make his bed, cook breakfast, and put him to bed.

Anonymous

I would recommend BrightStar Care to others because I can count on them to send caregivers when I needed them. BrightStar Care has made life easier for me because they take three hours of caregiving from me so I do not need to do it.

Carmelita C_1

BrightStar Care is very helpful, courteous, and very nice. My husband looks forward to BrightStar Care coming.

Dick D

BrightStar Care is efficient in the care they provide. My caregiver's efficiency has been outstanding. The things that are required for my caregiver to do, she does very efficiently and within a very short amount of time.