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Reviews of Firstlight Homecare Of Greater Charlotte, NC in Charlotte, North Carolina
They knew how to work with someone who was frail.
I thought the caregivers were well-trained.
Provider Response
Thank you for allowing us to assist your family. "Everybody's different," is something my wife's late grandmother would say, and it certainly pertains to providing hands on care to someone, whether it is a 6'3" 300 lb. person or someone that is under 5' and hasn't weighed over 100 lbs. in their life. Our Care Coordinators and RN's customize the care and care plans to the person and the family, and that makes a big difference in the quality of care.
Training is one of our key tenants to ensure a solid foundation of knowledge, and also to continuously develop our caregivers in the areas they are interested in. Safely doing transfers, working with someone with a specific disease like ALS or Parkinson's, interacting with people living with dementia are examples, and for all of these we have experts on our team and specialized training to support continued growth and skill building because our caregivers want to provide the best care, and with the right skills they can!
Thank you again,
Richard O_4
5
|
October 14, 2024
I am a current client of this provider
The provider has helped me by with my breathing and stats for my blood pressure.
The agency is prompt and calls me the day they are coming.
Provider Response
Thank you for allowing us to assist you. Some of those basic medical needs are made easier with a good caregiver. Communication is always something we strive to do well as it makes a big difference and is alignment with our culture of "no surprises!"
Thank you again,
Lundee C
5
|
October 14, 2024
I am a current client of this provider
The caregivers just drive her to appointments. They have been very helpful.
We can only use some of the agency's services.
Provider Response
Thank you for allowing us to assist your family. Transportation can make a big difference when a person can no longer drive and their family may not be available when the need arises. Mobility assistance, getting in and out of a vehicle and in and out of the destination (e.g. doctor's office, grocery store, post office, etc.) is also a related service that we provide. Doing all of these things with joy is what we believe in!
Thank you again,
Joyce K_22
5
|
October 14, 2024
I am a current client of this provider
The agency has allowed me as a caregiver to get out of the home to keep the household running.
I would recommend them because of the scope of their services.
Provider Response
Thank you for the kind words! When you know your family member is safe and supervised you can do all of the tasks that are needed to manage a busy household. We're so glad to hear that our services have been helpful to you and your family.
Thank you again,
Ernestine C
5
|
October 14, 2024
I am a current client of this provider
I only used them once. If the lady came back
The agency person that they chose to send out, I felt like they matched the person who they were caring for.
Provider Response
That's great to hear! We always strive to make the best possible match between our caregivers and clients. We'll keep that in mind if you need our services again in the future.
Thank you for allowing us to assist you.
Lisa M_38
5
|
October 8, 2024
I am a current client of this provider
We do not use the services daily, but when they are here it is a positive impact.
I like how the office is easy to work with, and the sitters are reliable to show up.
Provider Response
Thank you for allowing us to assist your family member.
Reliability is one of our core values. We measure our ability to fill a shift, and our log in on time rate. We fill 99% of our shifts, that 1% is most often when the client says, "If Susie can't come, don't send anyone today." Our caregivers are there and logged in 95% of the time. These are industry-leading stats that are a reflection of our focus on quality, and our passion for what we do. Quality matters.
Take care,
Barbara "Bobbie" H
5
|
September 27, 2024
I am a current client of this provider
They do whatever she needs them to do. She is independent. They can take a good read on her.
The experience has been great.
Provider Response
Thank you for allowing us to assist your family. Being able to discern what our client needs is an important skill for our caregivers. Initiative is one of our key values that we know is required to provide quality care, which is always our goal.
Thank you again,
Carolyn C_23
3
|
September 26, 2024
I am a past client of this provider
At first, it made us feel better. Then we got phone calls and the nurses said they weren't doing their job, and our anxiety levels went back up.
We got aides that did not do anything. Some were helpful and some were not.
Provider Response
Thank you for taking the time to share your feedback. Because of privacy regulations, we cannot address specific concerns here. We take our commitment to quality seriously and have reviewed your comments with our team focusing on how we can improve our client experience.
Robert H_81
5
|
September 24, 2024
I am a past client of this provider
I was out of town, and she needed someone to stay with her while she had COVID.
They are easy to work with, and they were there is a short amount of time.
Provider Response
Thank you for allowing us to assist your family. I am glad we were able to stand up care swiftly for your family member. When you are not in the area and your elderly family member needs assistance it can be troubling, but having a licensed agency with a history of providing quality care is very comforting. You can still see the notes from each visit, and who is coming and when they arrive and depart using our website.
Thank you again,
Cindy G_13
5
|
September 12, 2024
I am a past client of this provider
The caregivers prepared meals, helped him get around, and did laundry.
The agency took good care of my dad.
Provider Response
Thank you for allowing us to assist your family. Meal preparation and clean up, assistance with mobility, and basic household tasks such as light cleaning and doing laundry are some of the tasks we can assist with that can make a big difference in the quality of life of our clients and their families. Providing quality care is our mission.
Thank you again,
Linda B_90
5
|
September 12, 2024
I am a current client of this provider
The caregiver takes my husband to physical therapy. She is wonderful. It takes some of the stress from me.
I like my caregiver.
Provider Response
Thank you for allowing us to assist your family. Transportation is one of the services we offer that can make a big difference for a family. Our employees goal is to bring joy while providing that care. Our focus on quality first is a key differentiator.
Thank you again,
Gale O_1
5
|
September 12, 2024
I am a current client of this provider
It has made my life much easier and the client enjoys the care.
They have been responsive and available. They get back to me and provide good caregivers.
Provider Response
Thank you for allowing us to assist your family. It can be so helpful to work with an agency with caregivers that can help the client, so the other family members are less stressed. Our office staff is available 24X7 as we live answer our own phones and always have. When the caregiver is in the home it is important they aren't just sitting there or looking at their phone, they have to engage the client to ensure they are getting the attention and care they provide. That is what we hire for and train to and also supervise for the results we all seek.
Thanks again,
Vilda B
5
|
August 20, 2024
I am a current client of this provider
The caregiver we have now has a better understanding of the elderly.
I like that they are punctual. They have back up if someone calls out.
Provider Response
Thank you for allowing us to assist you.
We passionately train our team members about the little things that make a difference, from hands on care to the soft skills that makes everyone comfortable and able to find joy.
With an industry leading 95% on-time arrival we excel at meeting our client's (and their family's) expectation for punctuality. This isn't by accident; we know personally how impactful it can be for everyone if their caregiver is consistently late. We address repeat offenders and will ultimately tell them that we aren't a good fit if they can't meet our expectations for timeliness.
Timeliness matters, and we get it.
Thank you again,
Jean G_22
5
|
August 20, 2024
I am a current client of this provider
They are consistent.
I like that they are trained.
Provider Response
Thank you for allowing us to assist you.
Consistency is a common quality that our clients and their families tell us is importation. Additionally, we ensure that we have back ups in case life happens for one of our caregivers.
Training is also something that is very important. We ensure our employees have the skills necessary and use repetition to build those skills.
Thank you again,
Bernadean F
5
|
August 20, 2024
I am a current client of this provider
I don't have to worry about whether someone is going to show up or not. I also get the relief that I need.
I haven't had any problems with them so far.
Joe01
5
|
August 16, 2024
I am a past client of this provider
My sister used Firstlight Homecare of Greater Charlotte, NC for about four or five days. They were very helpful. They were there on time and whatever she requested she needed done, they did. There were no complaints. It was mostly light nursing care and making sure she had what she needed. She couldn't walk, so she had to get someone to take care of her things in the kitchen and her clothes. She couldn't get up and get anything, so they would get whatever she needed, like something to drink, food or nourishment, or a reminder about her medicine and that type of thing. Communication with the agency was very good. They were easy to work with and provided all that she needed. Their cost is like everyone else's.
Provider Response
Thank you for allowing us to help your sister. Reliability and initiative or two of our core values, and I am glad you experienced them with your family member. We know that communication is very important, and that is what can really set an agency apart from others. One of the lessons I learned early in my career is "no surprises." In our industry a surprise is almost always a negative one, so managing that communication with the client's family is very important.
Thank you again, Ken, owner
Charlene E_1
5
|
August 12, 2024
I am a past client of this provider
These services gave me a sense of relief knowing my husband was being cared for.
The agency provided convenient care by caring for my husband at home.
Violetta P
5
|
August 12, 2024
I am a current client of this provider
They are a great help to me, having a caring caregiver who wants to help and doing it out of love and not just for a paycheck is just excellent.
I really appreciate that they really care about me and always try to accommodate me.
Provider Response
Thank you for allowing us to assist you. We work hard to find caregivers that have the right heart, and we know personally that makes a difference as you have confirmed.
Excellence is what we pursue, so that wonderful people like you receive the care you deserve.
Thank you again,
Anonymous_1707410438
4
|
August 12, 2024
I am a current client of this provider
They clean and make beds. I am not sure what they could do better.
I like that they provide us with what we need.
Provider Response
Thank you for allowing us to assist you and for recognizing that we always try our best! While other agencies will just toss a shift out and let anyone that wants it grab it, we do not do that. Matching our clients needs, likes, and nuances to our caregiver is very important to us, and we know from experience it really matters.
Thank you again
Bonita T
5
|
July 30, 2024
I am a current client of this provider
The caregivers are very caring people.
The caregivers are wonderful.
Provider Response
Thank you for allowing us to assist you. Part of our approach is we can teach skills, but we can't teach a person how to have a caring heart. We are glad that this approach is working.
Thank you again,
Julie S_30
5
|
July 29, 2024
I am a current client of this provider
The caregivers hang out with her, she considers them friends.
We have had great people come.
Provider Response
Thank you for allowing us to assist your family. Creating that bond is why the client looks forward to each visit and can warmly accept getting the assistance they need.
Thank you for the comment about our "great people!" We look to hire the best, provide the best training, and keep and reward the best. It sounds like we are on track.
Thank you again,
Betty M_30
5
|
July 23, 2024
I am a past client of this provider
They helped the most with helping with changing her and feeding her.
I like the nurses have been very accommodating and very loving.
Provider Response
Thank you for allowing us to assist your family. It is tough being the family member and also having to bathe, change, and feed your parent or relative. We are thankful our team of over 100 Home Health Aides get a chance to provide that care in an accommodating and loving manner.
Richard P_29
5
|
July 23, 2024
I am a current client of this provider
It helps her give motivation to do exercise and stuff like that for physical therapy.
They have got caring staff.
Provider Response
Thank you for allowing us to assist your family. Our team can encourage our clients to do exercises prescribed by PT and OT to help with their continued recovery. Doing that in a caring manner is the approach we take and value.
Thank you again,
Thomas B_25
5
|
July 12, 2024
I am a current client of this provider
These services have improved and helped me with my daily life.
The agency has outstanding caregivers who are always there for me.
Provider Response
Thank you for allowing us to assist you. it sounds like our goal of providing exceptional caregivers to make a difference in our client's lives everyday is working!
Thank you again,
John M_117
5
|
July 12, 2024
I am a current client of this provider
The caregivers are more than qualified and are excellent at providing the care that we need. Each one is amazing.
We are happy with everything and the caregivers.
Provider Response
Thank you for allowing us to assist your family. Your review tells us that we are on track with our goals; thank you for sharing.
Ethel A_2
5
|
June 24, 2024
I am a current client of this provider
The agency has sent out people that are right for me to make my experience positive.
I would recommend them because of the people they send out, they are very good.
Provider Response
Thank you Ms. Ethel for allowing us to assist you for so many years. It is important that our employees make you feel comfortable as they are assisting you in the things you can't easily and safely do for yourself.
We work hard to find, hire, and train those good people, and I am so glad they are doing a good job for you!
Thank you again,
Ken
Marsha H_5
5
|
June 22, 2024
I am a current client of this provider
They cook her breakfast and provide her companionship.
The kind of care we get is way above what we've had in the past.
Provider Response
Thank you for allowing us to care for your family.
We strive for excellence and quality. It is a higher standard than most agencies in our industry. That is how we have been selected as one of the Top 100 Home Care agencies in the country for the past two years.
We know from we experience that quality care matters when it comes to your family.
Thank you again.
Michele H_6
5
|
June 18, 2024
I am a current client of this provider
I don't have to worry about her because I know she is taken care of.
I am very satisfied with the care.
Provider Response
Thank you for allowing us to assist your family. We are glad we are able to provide you with the peace of mind you were seeking when you reached out.
The satisfaction of our clients and their families is one of our key objectives, and with a 95% satisfaction score for over five years we feel we are on track. We stay focused on this with every client.
Thank you again.
Rosalyn W_1
5
|
June 12, 2024
I am a current client of this provider
I appreciate that they would let us use the hours we need.
They worked with me very well and it was what we needed.
Provider Response
Thank you for allowing us to assist you. Everyone has different needs, and we want to meet you where you are, so you get the maximum benefit from the care we provide.
Your satisfaction is very important to us, and we are thankful for your review.
Take care
Jim S_43
5
|
May 30, 2024
I am a current client of this provider
They're willing to help with anything I need done.
Everything, to me, I see is good, and I like that they're very courteous.
Provider Response
Thank you Jim for allowing us to assist your family. Doing good work isn't a given, even for well meaning people. It takes coaching, communication, and oversight. There is a lot that goes into doing good work, and I really appreciate you recognizing the outcome.
Take care and be well,
William M_40
4
|
May 30, 2024
I am a current client of this provider
The current caregiver is consistent and on time.
The agency is flexible with it's scheduling.
Provider Response
Thank you for allowing us to assist you and your family. A thorough in-home assessment is key to understanding the needs of the client and their family, and our Care Team is really passionate about making sure they get it right. They are CNAs and have done the work for years and will still fill in when needed to make sure our clients are cared for. Passionate Caring + Competence = Quality.
Paula R_13
5
|
May 28, 2024
I am a current client of this provider
The provider listens to my needs and makes every effort to accommodate what I need.
The agency is very accommodating and very efficient at what they do. They provide what they say they will.
Provider Response
Thank you for allowing us to assist you. Doing what you say you will do, keeping your word, is very important to us. Integrity is one of the key values we hold ourselves and our employees to.
Thank you for recognizing and appreciating our efforts; it means a lot!
Take care,
James W_52
5
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May 23, 2024
I am a past client of this provider
I wouldn't be able to do what without them.
I liked that they were easy to work with, they were pleasant, and they were willing to make the changes that needed to be done.
Provider Response
Thank you for allowing us to assist you. We are grateful that we are able to help you with those little things that you used to be able to do with ease.
We shape our service to meet the needs of our clients.
Thanks again,
Candice W
5
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May 13, 2024
I am a current client of this provider
It is very helpful for him. The caregivers assist him with his actives of daily living, and it is someone that he can consistently rely on.
They are great. I like that they are very responsive, and the caregivers do an excellent job with my father.
Provider Response
Thank you for allowing us to assist your family. Reliability is one of our key values, and it is good to hear it in action. Our office team live answers the phone 24/7, which really matters a lot. We strive for excellence, and I am glad to know that is what your father deserves and is getting.
Thank you again,
Jerry S_17
5
|
May 13, 2024
I am a current client of this provider
They took care of him right away and they were personable.
I have already recommended them to others.
Laura G_16
5
|
April 29, 2024
I am a current client of this provider
I would recommend First Light Home Care because they are reliable, flexible, and have never canceled.
Provider Response
Thank you so much for allowing us to assist your family. We have historically filled 99% of our shifts (and often times that 1% is when the client says if there regular caregiver isn't available they prefer to not have someone), and our caregivers are on time 95% of the time.
That matters to us, and it clearly matters to you also.
Thank you again,
Annette H_2
5
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April 22, 2024
I am a current client of this provider
They always have someone to come take care of my brother.
They always find the care that you need.
Provider Response
Thank you for allowing us to assist your family. When I tell other agency owners we fill 99% of our shifts they are stunned. Just this morning we had two caregivers that had issues come up, so they were unable to care for their regular clients. Our Care Coordinator took care of one of them and our Scheduler took care of another one, so she didn't have to miss her scheduled appointment. Both of those shifts took place at the normal time. We care, and that really matters, and it shows.
Thank you again,
Anonymous_7512
5
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April 22, 2024
I am a current client of this provider
It has been very helpful. I have somebody to help me with my husband's daily basic needs.
They have gotten better and scheduling has been better.
Provider Response
Thank you so much, safety is one of the primary reasons that a family needs a caregiver.
Consistency of caregivers is always the goal, with qualified and knowledgeable back ups. Every employee, of course, can't be available at all times, especially with changing dates and times, and our schedulers do an excellent job of making magic happen. That is how we have achieved a 95% client satisfaction rating for over 6 years!
Take care,
Ken
Bill J_4
5
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April 22, 2024
I am a current client of this provider
They do everything we ask them to do.
They always send somebody out.
Provider Response
Thank you for allowing us to assist your family. Reliability is one of our key values, and I am glad it is one you appreciate.
We have been recognized as one of the Top 100 Home Care agencies in the US in 2023 and 2024 by satisfying the needs of clients like you. It is an honor.
Thanks again,
Sherri H
5
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April 15, 2024
I am a current client of this provider
They have helped the most by giving me a chance for some time off from taking care of the client, knowing that he is in good hands.
I like the people, they are great and easy to work with. I also like the quality of care.
Provider Response
Thank you for allowing us to assist your family. It is important as a family caregiver to get a break, so you can recharge and care for yourself. When you do so, that trust and reliability is key, and those are some of our core values: Integrity and Reliability. Sadly, you won't get that everywhere, but it is what we stand for.
Quality is our focus, it is my background, and it is the foundation of our company. With a 95% client satisfaction rating for over seven years I feel we are on the right track, and we will keep striving to do better.
Thank you again,
Elizabeth P_26
5
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April 9, 2024
I am a current client of this provider
The caregivers are helpful with his daily living activities and remind him about things.
I like that the agency is responsive and dependable.
Provider Response
Thank you for allowing us to assist your family. Reliability is one of our key values, and we are always focused on communicating clearly and appropriately. We keep trying for you because you deserve quality care.
Thank you again,
Mike M_34
5
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March 28, 2024
I am a past client of this provider
I like that I was able to get a break, and they would interact with him as well as play games with him.
They are wonderful, caring and professional.
Provider Response
Thank you for allowing us to assist your family member. Being a full-time caregiver takes so much time and effort and can be emotionally draining. Often times there is guilt by the family caregiver in seeking help, but we all need time to recharge in order to be our best selves for our family.
You don't typically hire a caregiver to sit there on their phone and have minimal interaction; that isn't what you are counting on when you seek assistance. You typically want someone that will engage your family member and bring joy everyday, someone that causes them to light up when they see their face and to ask when they will be back. That is what a professional caregiver has in their heart, and that is supplemented by quality soft skills, dementia, and hands on training provided by their office team.
Thank you again,
Carlos S_2
4
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March 27, 2024
I am a current client of this provider
They could make a greater impact on my daily life by hiring more Spanish-speaking staff.
They are quick at responding to requests.
Provider Response
Thank you for allowing us to assist you. We have some wonderful employees that speak Spanish, and will seek to match them up with your requested times and your location.
Thank you for sharing that our responsiveness meets your expectations;. Our office team live answers our phone 24/7, and we know that is a rarity, but it really matters in a service like ours.
Thank you again,
Camilla W
5
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March 12, 2024
I am a past client of this provider
I think the services helped a lot, I was with them for two months then I got stronger.
The agency was very flexible with what I would need, and I was able to split up my hours for each day.
Provider Response
Thank you for allowing us to assist you during your recovery. I am glad that you were able to bounce back and that our team was able to help you along that journey. We love success stories like yours! We provide care 24/7 because our clients and their families need it. You can customize the time to align with your needs.
Thank you again,
Judy D_19
5
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March 12, 2024
I am a current client of this provider
I feel it's a win-win situation to have the home care person come here twice a week to help me out.
I like that the person that they sent here is excellent.
Provider Response
Thank you for your kind response to the care we are providing you. People are often resistant to getting care, not realizing how it can really enhance their quality of life.
We seek to provide excellent care, and I am very thankful that you shared that is what you are receiving. That is a win-win!
Thank you again,
Virginia G_13
5
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March 12, 2024
I am a past client of this provider
She only had it for like a day or two. The person assigned was there and that was good. She did assist Virginia with her needs.
I would mention their prompt response and their ability to get caregivers fast.
Provider Response
Thank you for allowing us to assist your family. I am glad to hear we were able to help, and you touch on a key aspect that a family seeking help likely takes for granted, the caregiver was there. We fill 99% of our shifts (that 1% is most often when the family says if there regular person is sick that they don't need a replacement), and our employees are onsite and logged in on-time 95% of their shifts. We know from experience that this really matters when you are counting on a service to take care of you or your family member.
Thank you again,
Anonymous_1710239058
5
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March 12, 2024
I am a current client of this provider
They help me around the house.
They are very courteous.
Provider Response
Thank you for allowing us to assist you! When you have someone assisting you in the comfort of your own home you do want someone that is pleasant and courteous or they probably won't brighten your day. We take time in our hiring and onboarding process to see if the employees we are seeking to hire have that joy in their heart that they willingly share with others.
Thank you again,
Anonymous_1710237735
5
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March 12, 2024
I am a past client of this provider
I like that they fixed meals and did light housework.
I like that were nice people.
Provider Response
Thank you for allowing us to assist your family. If you can prepare a meal but are too tired to eat it that just doesn't work, does it? Those little things of keeping the house tidy, changing the sheets, doing the laundry, and making a meal or two can really make a difference in the quality of life our clients have.
If someone isn't nice and pleasant as they go about those tasks they aren't someone that we seek to hire or that will have success with us. We care, and we do more.
Thank you again,
Anne A_4
5
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February 23, 2024
I am a current client of this provider
They try their best to keep her engaged and live a normal life as much as she can.
I've had very few issues with the caregivers provided.
Provider Response
Thank you Anne, for allowing us to assist your Mother. I appreciate you recognizing how hard our care team works to provide excellent care. Caring is our calling!
Take care
Dave M_13
5
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February 21, 2024
I am a current client of this provider
My mom needs somebody by her side all the time and they keep her safe.
They are very responsive.
Provider Response
Thank you,
Not everyone will need 24 hour care, but if they do it requires a lot of coordination, especially when a regular caregiver is unable to make it to a shift. Our team does an excellent job of standing that up quickly, and getting a solid rhythm for the family.
We are so grateful that we have the opportunity to help you and your family.
Mike M_27
5
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February 21, 2024
I am a current client of this provider
The most helpful has been the companionship of the person who has working with us.
I like that they have been very responsive.
Lee M_8
5
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February 20, 2024
I am a current client of this provider
The agency has made my life easier because I am able to go to work and live my life.
I would recommend them because they are very proactive.
Provider Response
Reliable and professional home care can help people achieve their goals. If you are always worrying if the caregiver will be there, be there on time, or if they have the appropriate skills then you can't relax and know your family member is being cared for.
I am so thankful that we were able to make a difference in your life; that is our mission.
Take care
Stephen J_2
5
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February 13, 2024
I am a current client of this provider
They have adjusted to our schedule as needed.
They are prompt and keep me informed of what is going on.
Provider Response
Thank you Stephen for allowing us to assist your family. Communication is a key emphasis of our client relationships. We are set up as a high touch, high quality organization as we have found for ourselves that is what drives client satisfaction.
Thank you again and take care,
Anonymous_1706529235
5
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January 29, 2024
I am a current client of this provider
They have helped the most by giving me a break.
I would recommend them because it is definitely positive and have been happy with 90% of the people they have sent out.
Gerald B_15
5
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January 18, 2024
I am a current client of this provider
I couldn't make it without them. I have been able to get sleep now. Thank God, they are here to help.
They have been great. I like that they listen to me.
Anonymous_1704977302
5
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January 11, 2024
I am a past client of this provider
They provided care and were professional.
They had good people.
Provider Response
Thank you for allowing us to assist you. It isn't a secret that there is a staffing shortage in senior care, whether it be in a community or in the home. We continue to attract and hire caregivers that we believe are top performers. Being one of the Best Places to Work in Charlotte for four years helps. Caring about quality, hiring for quality, training for quality, and coaching for quality makes a difference in any industry, especially one with remote workers and where the clients are expecting it.
Thank you again,
Barbara K_26
5
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December 22, 2023
I am a current client of this provider
I like having someone else take care of me since I need their help.
I liked the staff member that they hired.
Christina M_4
4
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December 11, 2023
I am a current client of this provider
They take some of the burden.
They can inform me and the family when new aides come.
Jameelah K
4
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December 11, 2023
I am a current client of this provider
The lady they sent me read me my mail.
I would like to see the info I need to know more timely. There are problems with the insurance company as well.
Provider Response
Thank you very much, we are blessed to be able to assist you. My father-in-law is legally blind, and we know it is a challenge doing all those little things to get through the day.
Anonymous_7247
5
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December 11, 2023
I am a current client of this provider
They are very good for my mom.
I like that they are patient with my mom.
Provider Response
Thank you, we seek to make a difference with every visit.
Conley N
5
|
November 20, 2023
I am a current client of this provider
The services have helped taken stress off from me.
I like that someone is always there for my dad.
Provider Response
Thank you for allowing us to assist you. Thank you also for recognizing that our caregivers are precise and on time; we have a 95% caregiver on-time log in, which is industry-leading. We know that matters, a lot.
William P_21
3
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November 20, 2023
I am a past client of this provider
Our situation is different; he slept half the time that they were here. They would just come and sit here with him. They could've done more housework while also making sure he was never out of their sight.
The people who came were competent, but nothing outstanding. I just wasn't particularly blown away by them.
Provider Response
Thank you for allowing us to assist your husband, and we are sorry we did not meet your expectations.
The primary objective that we heard you emphasize was to ensure his safety while you were away, which we did. At the time of intake you had a separate housekeeping service, so housework was not a need communicated to us that was on the Plan of Care that you signed, while his safety was.
We work hard to emphasize to our employees to take initiative, and we didn't hear any concerns from you until after the service ended because you said you didn't want to get anyone in trouble, because they were doing what you asked. We routinely seek feedback after the first visit, after any new caregiver works a shift, after the first week, after the first month, and at least quarterly. That feedback during the period of service is key, so we can provide the coaching needed and make any adjustment to ensure we are meeting our clients needs.
Thank you again, we wish you and your family all the best.
Sue P_20
4
|
November 20, 2023
I am a past client of this provider
They gave us good quality caregivers.
They had good communication, were easy to work with, and were quality caregivers.
Provider Response
We are so glad that we can provide that respite for you and your husband. We understand clearly and first-hand that family caregivers need a break. We do answer our phone ourselves 24x7 because that is when we are providing care. Sara started as a caregiver, was promoted to Care Coordinator, and is now our Care Team Manager; she understands and champions our values 100%. My leadership experience has taught me that if you take care of your workers they will take care of your clients. Thank you again.
Dalia R
5
|
November 20, 2023
I am a past client of this provider
Respite was the best part of the services.
They are professional, responsive and highly skilled.
Provider Response
Thank you Dalia, it was a blessing to be able to assist your family both times you needed it.
We are diligent in our hiring and training process because we know it makes a big difference to families like yours when you call on us.
Thank you again,
Brenda L_14
5
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November 16, 2023
I am a past client of this provider
The provide helped with cleaning and cooking.
If they couldn't come in, they were always allowed to come in another day.
Provider Response
Thank you for allowing us to assist you. Our Care Team, including our RNs when appropriate, do an onsite client assessment and create a Care Plan that is customized for your needs (within the scope of state regulations). We also introduce our caregivers when they go to your home for the first time, to make sure they know what to do and to make sure you are comfortable. Quality matters!
Deb S_7
5
|
November 9, 2023
I am a past client of this provider
They enabled me to stay working, so they had a major impact.
I would recommend them because they always had a caregiver there, they kept their commitment, and offered quality and outstanding caregivers.
Provider Response
Thank you Deb for allowing us to assist your family.
Reliability is one of our key values, and two or our key metrics around that are arriving on time and percentage of shifts filled. We have maintained a 95% on-time arrival and a 99% shift fill rate since at least 2018. This sounds very wonky, but it just means what you said, we keep our commitments and when you are counting on someone being there to care for your family member that really matters.
Thank you again,
Anonymous_7621
4
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October 25, 2023
I am a current client of this provider
The only issue we have had, overall, would be staffing. Sometimes shifts are not covered, or the regular person isn't available.
They are pretty good at trying to meet our needs.
Provider Response
Thank you for allowing us to assist your family.
Historically we have filled 99% of our shifts. That does leave 1% unfilled, and the most common reason for that is what you mentioned, if a client's regular caregiver isn't available and they won't accept a substitute then we are limited in our options.
That 99% fill rate, by the way, is an industry leading rate that we will put against any home care agency anywhere. It is because we care, and also because invest in having CNA Leads that act as floaters. If there is a last minute call out then we can deploy them, or our Care Coordinators, to make sure our clients are cared for. But again, if the client won't accept a replacement then we are limited in what we can do.
Thank you again,
Kristin L_4
5
|
October 23, 2023
I am a current client of this provider
They care for the client. The caregiver makes the client happy.
The particular caregiver that we have is great.
Provider Response
Thank you so much for allowing us to assist your family.
We work really hard to find great caregivers and let them know how special they are for making their clients happy.
Caring is our calling!
Avnish G
5
|
October 11, 2023
I am a past client of this provider
The person who was helping was really willing to be by my side, constantly checking in.
The request I had was not something they usually do, but they were so flexible to accommodate for me.
Provider Response
Thank you Avnish for allowing us to assist your family. Being attentive to the needs of our clients is so important, making sure they are OK and seeing if they need anything. That is a key value we hire for, train for, and supervise for, and clearly it matters.
Thank you again and please take care.
Becki T
5
|
September 27, 2023
I am a current client of this provider
They have really helped us out by communicating with us. Our first full time caregiver was not a good match after a while and I called and had a really good conversation with Debsue, and we decided it was not a good fit, and they found us another caregiver. That is really important because we are not only dealing with a medical situation but also personalities and human nature, so I know it's not going to be perfect all the time, but they understand that and found a resolution.
I like that for most of the issues, the communication is really good.
Provider Response
Thank you Becki. We really appreciate you contacting us and providing feedback on an employee. Our goal is for you to be pleased with the care you get, and sometimes we will ask an awesome employee to go to a new client and it just doesn't click, to our surprise.
With the partnership we look to establish with our clients and their families we are confident we can get a solution that works, as long as we keep the communication channels open, as you touched on, and we have multiple touchpoints along our journey together, for that very reason. Excellence is our goal!
Thank you again,
Ken
Scott B_19
5
|
September 27, 2023
I am a current client of this provider
They have helped the most with physical therapy.
I would recommend them because I know the owners and the person that I have got.
Provider Response
Thank you Scott, it has been our pleasure to assist you through your amazing progress. You are an inspiration. Keep singing!
Thanks again,
Ken
Maria O_3
5
|
September 13, 2023
I am a current client of this provider
It has been really good. Nuri who plays word games and puzzles.
We would recommend them because of the caregivers.
Anonymous_7599
5
|
September 13, 2023
I am a past client of this provider
I needed help bathing and dressing.
I liked the personal attention and care.
Provider Response
Thank you so much for allowing us to assist you! I am so glad to hear that you are comfortable with our team members providing that attention and care during those personal moments. Caring matters.
Thank you again,
Ken
Anonymous_6982
5
|
September 13, 2023
I am a current client of this provider
The agency keeps me informed and sends competent caregivers.
I like how they have very good caregivers who know what they are doing and how they take care of my chores.
Provider Response
Thank you for allowing us to assist you and your family. Our 95% on-time rate matters, and our hiring less than 5% of the people that apply means you know we are looking for caregivers that have the professionalism that matter to families.
Jolene S
5
|
September 13, 2023
I am a current client of this provider
They help me with what I need.
They have a satisfactory service.
Provider Response
Thank you Ms. Jo for allowing us to help you with your needs for several years. It has been our pleasure assisting you!
Thanks again,
Ken
Anonymous_6751
5
|
August 30, 2023
I am a current client of this provider
There is no comparison. She cannot be left alone so I need someone to help, or I would go crazy.
We have had four different caregivers over the past two years, and they have all been very good.
Provider Response
Thank you so much for allowing us to assist you family for the past few years. An agency can hire anybody, and we have seen that. It takes so much more time, effort, and energy to hire and train great caregivers, and that is what we do.
We do more.
Larry N_2
5
|
August 15, 2023
I am a past client of this provider
I like that the caregiver was a good companion for my wife.
I like that we enjoyed the service and being with the caregiver.
Provider Response
Thank you for allowing us to assist your wife. The companionship you highlight is so important. If a caregiver comes and sits there looking at their phone the whole time and doing minimal work and interactions it isn't much of a value add, is it?
It is the caregivers that share our passion in working with seniors that we look for, with those soft skills to brighten the day with each visit. Our team of Care Coordinators and CNA Leads pop in to get feedback and provide coaching, and our 7 Touchpoints ensure we are hearing your voice throughout the start of our journey and on an ongoing basis as well.
Thank you again,
Anonymous_7561
4
|
August 15, 2023
I am a current client of this provider
I like that they help me do things that I can not do.
I like that they have been helpful to me.
Provider Response
Thank you so much for allowing us to help you! That is our mission, and it is a blessing to do so.
Anonymous_7572
4
|
August 11, 2023
I am a current client of this provider
It is very impactful.
They are inconsistent with the information they provide.
Provider Response
Thank you for allowing us to assist you and your family. The work we do is impactful, and I am thankful that we are making an impact in your life.
I apologize that you have received inconsistent information from our Office Care Team. Please feel free to give Sara or Mary Ellen a call to discuss in more detail as we are always seeking to improve.
Thank you again
Rita S_9
5
|
July 13, 2023
I am a current client of this provider
They are nice and polite.
They always meet what they said. They are very nice and willing to do what I need.
Elizabeth P_24
5
|
July 13, 2023
I am a current client of this provider
They do a great job understanding how to work with her.
I like that they have responsive administration staff, and I like the quality of the caregivers.
Provider Response
Thank you so much for allowing us to help your family member.
Our care is individually focused and person-centric. The quality of our team and the services they provide is of utmost importance to us.
A solid and qualified office team is so important when you start, when things change, when any wrinkle arises, for insurance filing and billing questions, and for caring for the caregivers.
Thanks again,
Ken
Elizabeth P_25
5
|
July 13, 2023
I am a current client of this provider
She is the end of life. They do stuff that she wanted to do.
I can count on them. The caregivers are well-trained.
Moria M
5
|
June 28, 2023
I am a past client of this provider
They always sent someone out right away when we needed them.
Provider Response
Thank you Moria for allowing us to assist your family.
Being able to send the right person, someone that is qualified, professional, and has the knowledge needed for that specific client is important. That is also why we do the introductions, having an office staff member meet our caregiver at the client's home to make sure they know what is needed and how. It really matters.
Thank you again
Suzanne C_4
5
|
May 19, 2023
I am a past client of this provider
I could get a hold of someone if I needed someone. The whole experience was really good.
I liked the lady that came to set up the program, she was very friendly and knowledgeable. The caregiver, Isaac, was a perfect fit as well.
Provider Response
Thank you for allowing us to assist you and your family. Since we started, over seven years ago, we have live answered our phone 24x7, and that is not common. But we ourselves know it makes a difference, especially on weekends and in the evenings. Our initial intakes are completed in person by our owners, Care Manager, Care Coordinator, and/or RNs. We continually educate ourselves on third party payers, related services and providers, chronic illnesses, and of course dementia, which is a specialty of our agency. We also don't just do the tactless broadcast to our employees to see who responds first to a shift; we are thoughtful and carefully select the employee which is most likely to bring joy to that client and meet their and the family's needs.
Anyone can set up a home care company, very few will have 19 out of 20 clients year after year say they are satisfied with their service.
FirstLight Home Care, we do more!
Anonymous_7240
5
|
April 25, 2023
I am a past client of this provider
I only used them for a little over a week but what helped me most was being able to have someone to talk to.
The caregivers from FirstLight Home Care are very personable.
Provider Response
Thank you, it was our pleasure assisting you when you needed help! A key component of our hiring process is looking for soft skills of warmth, initiative, and caring. That has enabled us to maintain a 95% client satisfaction rating for over six years.
Denise M_15
5
|
March 28, 2023
I am a current client of this provider
The impact of the services has been tremendous, because the lady who comes to see us on Wednesdays and Fridays, her name is Alvida, has helped me to set up a convection oven to cook for my husband. I can't concentrate very well, and she set up a Firestick on my TV, so we would have a variety of shows to watch.
I would recommend FirstLight Home Care because both of the home care workers showed initiative and suggest doing additional work while they were here.
Provider Response
Thank you so much for allowing us to assist you and your family. Initiative is one of our key values that we hire for, role-play, and train for. Our caregivers make a difference in our clients' lives everyday.
Amy G_7
5
|
March 13, 2023
I am a current client of this provider
They make sure my mom is safe.
Their staff is made up of very good people.
Provider Response
Thank you, it our pleasure helping your Mom. Integrity is one of our key values, and it shows throughout our service, from beginning to end.
William J_15
5
|
February 28, 2023
I am a current client of this provider
It has been a positive experience for me because they are good.
I would recommend them because they have qualified people.
Provider Response
Thank you so much for allowing us to assist you. Caring & Competence making up the foundation of our agency, and you have to have both to have consistent quality. Home Care Pulse named us one of the Top 100 Home Care Agencies in the nation this year based on our client and caregiver surveys! Quality matters in home care; we know!
Carolyn K_7
5
|
January 26, 2023
I am a current client of this provider
I am in a couple of different physical conditions that don't allow me to drive, so they take me to those appointments.
The person that they sent is absolutely perfect for my condition. I don't know if my daughter described that or not, but the caregiver is lovely.
Provider Response
Thank you for allowing us to make sure you get to your appointments on time; that is so key for maintaining health and recovery. We are thankful your daughter chose us, and we are able to make a difference in your life!
Judy D_17
5
|
January 13, 2023
I am a current client of this provider
They do the things I cannot do like washing dishes and vacuuming. They fix food and help me with my laundry. They help me remember to take my medications.
They are very informative.
Provider Response
Thank you for allowing us to assist with those small things around the house that have a big impact when you can't do them. Most of our clients need hands-on care, but some need the things you listed as well as errands and transportation. We also invest heavily in our training, with our caregivers receiving 20-30 hours of training as a minimum each year.
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Services and Amenities of Firstlight Homecare Of Greater Charlotte, NC in Charlotte, North Carolina
Resident Requirements
Allows Patient Transfers
Companionship & Escort Assistance
Companionship Services
Fitness & Wellness Programs
Fitness Opportunities
Licensing & Inspections
Background Checks
Staff Drug Screening
Sex Offender Checks
Therapies
Stress Management
Validation Therapy
Ambulatory Assistance & Accessibility
Transfer Assistance
Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
Family Communication Services
Transitional Care
Health Services
Companion Care
Memory Care
Staff Training & Qualifications
Staff Driving Record Check
Staff trained in memory care
Reference Checks
Transportation & Shopping
Transportation Services for General Shopping
Bonds & Insurance
Is Bonded and Insured
Financing & Payment Options
Accepts Check Payments
Personal Care
Bathing Assistance
Toileting Assistance
Personal Care Assistants
Care Management Services
Residency Confirmation
Additional Amenity Information
Training Areas: First Aid and/or CPR, Emergency Procedures, Fall Prevention, Cooking and Special Diets, Hospice Care
Payment Options: LTC Insurance, VA Benefits, Medicare Advantage, ACH
Licenses: Home Care HC4516
About Firstlight Homecare Of Greater Charlotte, NC in Charlotte, North Carolina
We are delighted to have been selected as one of the "Top 100" home care agencies in the US in 2023!
With a 95% client satisfaction rating for over 6 years, it is clear to see that quality is our focus and what makes us stand out.
Happy employees equal happy clients, and our employees have named us one of the Best Places to Work in Charlotte, 3 out of the past 4 years.
We are one of only 3 home care agencies in the nation that is PAC certified, in Teepa Snow's innovative dementia care.
When you are looking for high quality, high touch, professional home care, there is no comparison to FirstLight.
Map of Firstlight Homecare Of Greater Charlotte, NC
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