BrightStar Care Central St. Louis County Saint Louis, MO

Mark_3

They're reliable. The supervisor arrived to our home.

John T_30

They ensured she was okay, and I didn't expect a huge impact. I would tell them that the caregivers are friendly and patient.

Kristy H_2

They were tasked to keep my mom safe because she had been falling a lot. They watched her at night. They did what they said they would do and were reliable. They did a good job.

Anonymous_1702731195

They do what they have to do. I like that they come in do their job and leave.

Anonymous_7648

It was enjoyable. They took me out of my shell. I like that the people are patient and kind.

Kathryn _3

She can stay at home, and she is able to stay at her house, which is the important thing. The owner ken is very involved, there are growing pains when coming to a person's house. When there is something that is wrong, they are receptive and quick to respond to any questions

Fred B_14

They should know what they are doing. They could have better quality people.

Beth M_14

I understand that people have things come up and there was no one there when they had to be there. It took them an hour to get someone there. It was inconvenient. They were having trouble getting my mom a consistent person. It wasn't working out. She had different people coming.

Ginny B_2

Right now, I have a wonderful CNA. She takes me everywhere I need to go. She schedules herself, so I could have her on the days I really need her. She is always there, and she's helpful, supportive, and encouraging. They could improve their staffing, get the same people to the same patient because people like consistency, and it is better for care; and they could train the aides better, so they do not watch TV and are not on their phones.

Kathryn _2

It has allowed me to no longer be the primary caregiver anymore. I no longer have to be exhausted from the heavy lifting. The owner has follow up and communication. They're very prompt, if there's and issue they fix it.

Anonymous_6170

They were just available. They provided the services I had asked them to provide.

Mary D_36

I felt much better that there was a caring aide was with him all the time. The one aide was wonderful.

Mary S

The lady that comes to take care of her is wonderful. With the pandemic going on they raised their prices.

Susan

My dad is still at home with home care. I'm using BrightStar Care of Central St. Louis County. It is provided by the VA. They provide help with a bath, blood pressure, cleaning up, helping get dressed, helping out or in bed if needed, and clean up after like dishes, etc. I've been using them for four months now. They're very efficient and very kind, and that's all I need. I do the scheduling and the billing goes to the Veterans Administration. They're providing this service to my dad. They're good at scheduling. I would highly recommend them. Everyone that I have worked with has been very efficient and helpful.

Dave W_4

They developed a good relationship with my mom. The aides that came were wonderful people.

Matthew W_4

They do what they are supposed to do. They are very awesome and are a very good help to us.

Mary K_33

They sent me a great caretaker, they take good care of my husband. They have great caretakers, they try to work with the clients.

Ellen K_3

I like the consistent and the a and do a good job

Kathy F_14

I had a total hip replacement and even though I would usually like to take Betty to appointments, the driver took care of it. They are flexible and try to use the same driving nurse each time that I call.

Karen C_25

They have worked with us and my father has dementia, so we've had some problems with him. They have supported up and helped us through all of that. I like that they have found very friendly, warm, and compassionate home health aides. Everyone in the office is been great.

Mary M_56

They help with the excellent care that they gave my dad. They help him go to the bathroom and get up. The caregivers are very nice. They take good care of him. They go out of their way to help.

Anonymous_3627

BrightStar told me my caregiver was not charting during the shift and was very argumentative towards me when I came home. She talked on the phone more than she was working. I think they need a more professional staff and a staff that really wants to work.

Scott C_10

It helps me a lot in that I don't have to be there all the time. Susan requires more and more care so it's not easy. They have people there and normally don't have scheduling conflicts. They try to help as best they can.

Jenna _1

They are willing to engage with the patient and they keep him They are very responsive and easy to work with.

Melissa S_6

They offer companionship. I like their follow up and feedback.

Thomas H_11

If it weren't for BrightStar I would have to drive over an hour for care. I would be uncomfortable without them. It is wonderful to get the care I require. I can do the routine things I enjoy doing. The care is excellent. The nurse that comes is very friendly and attentive. She blends right in. I look forward to her coming.

Beverly F_4

She is showing up and doing her job. You do not have to stand behind her. The caregiver he has now I like. It has been only for the last month.

Anonymous_4124

The services are essential. They allowed her to stay in their apartment. They should improve their communication.

Nick M_5

She gets more interaction because they spend time with her. They make sure she's cared for and help her get around the house. I appreciate it because it gives me peace of mind. The caregivers are great with my mom. If someone can't make it, they find someone else.

Donna L_15

They only come 2 times a week but it allows me freedom. They say they have 100% guarantee of a personality match and we have found 2.

Thomas F_8

They do laundry. They know me. They know what I want and what I want from them.

Brian H

Some times there are some professional differences in opinion between the caregivers. I would like them to work things out between themselves and not hear about them. They could communicate better about the time and we have had issues with caregivers dropping out.

Melissa S_3

They did a great job and professional staff. They had a great reputation overall and did great.

Anonymous_3837

They made an great effort to provide the service. They have problems with having enough people for shifts.

James R_16

The most helpful part of the services is that they do what I can't do. I like that they are very punctual and good workers.

Cheryl H_10

They allowed my mother to have a break. I think that they liked the person who was coming out and they got a person who was a good fit and the time and patience that the company took to make sure the person was the right one.

Jamie K_1

The caregiver didn't do anything while she was here. They need to provide better caregivers.

Willa V

They take care of my mother by doing exercises and light housework. They seemed very professional, even from the sign up to the girls that come out. I've been very satisfied.

Dorothy N_3

They helped me with everything that I needed, and they were very kind and caring, so they met my needs. The people that took care of me were very personable and caring.

Marilyn F_6

They could have been consistent. It was hard because I couldn't count on them to be there for the days I needed them. They could improve the consistency of the care.

Karen _5

They did a good job with him, and they did what I needed done during that day while I was gone. They did well at coming out and talking to us beforehand. The person they sent out was very efficient and seemed nice.

Jane F_1

If somebody new is coming, they would always send a representative with them to introduce them. It is hard personality-wise to put people together all the time. They need to improve that.

Anonymous_2439

They could do better with covering shifts. I would like their communication to improve.

Vivian M_5

I like knowing that I can call as soon as I need them, and they'll try to send someone out. They go out of their way to explain things to me and become available if I need to ask them questions. It seems like they're right there. It make a big difference that they're more like friends.

Rachel G_1

We have to have a care provider to help with my sister. To make it positive, they just sent someone who was qualified. Sometimes people didn't come. They were having trouble with keeping people. We had a few very good caregivers, but the way they managed their people was very inconsistent.

David _8

I suffer from depression, and I am in a wheelchair. They help me get out of the house and into the community, which helps a lot. I like that they have a very friendly and accommodating staff.

Daniel D_2

They help by doing things around the house that I cannot do. They are friendly and helpful.

Jeanette S_1

The infusion gives me a better quality of life. I like the infusion nurse they send. She is very nice.

Blair M

The nurse is very friendly, on time, very responsive, and attentive. They are responsive, friendly, on time, and thorough.

Richard J_4

She does my laundry and cleaning. The person I have I love, and she is great.

Caqweena S

The caregiver does her job well and doesn't put me in pain. The nurse that comes to my house is great. She is personable and comes on time.

Rob W

They are very helpful. They do their job. I am glad they are there. I like their responsiveness when I call.

David S_13

She puts my socks on and reminds me to take a shower. Their care and food is good.

Sharon G_6

My loved ones were really happy the agency was able top get through to them, because other agencies have bailed on them. They are very professional and they have good caregivers.

Robert S_17

They helped a lot by cleaning around the house. They needed to keep their caregivers more consistent.

Andjelko T

They help me with moving from the wheelchair to the bed and walker. Before they came, no one could help me move, now it is much easier for me. They can spend more time with me because I am in a wheelchair and can't exercise myself.

Barbara F_6

They take me shopping so that my nieces don't have to go with me. I always ask for a certain caregiver because she is absolutely wonderful. She takes me to the doctor, shopping, and gets all of the things off of the shelf for me. I couldn't ask for a better caregiver.

Charles M

She helps me every day in every way. She is extremely helpful. The woman I have is excellent. I never have a problem because she's kind and gentle. She is reliable, she knows him, and she takes care of him well.

Sandy

They were able to provide 24 hour care for my mother-in-law when we were not able to. They need to have consistency in the caregivers.

Benjamin B

It allows my loved one to stay in their home. This service allows them to do that. I have already recommended them. My sister has emailed and talked with a lot and tried to arrange the care that my parents need. We are moving a step up on the care.

Julie B

It is a relief to have someone here for my loved one so I don't worry about them. The caregiver does light housework so I don't have to do it. BrightStar Care came out to our home to learn about my loved one and to find someone. The caregiver that works with my loved one is a very good fit.

Dawn W

One issue I had was that we had a caregiver come late on two different occasions. However, most of the caregivers are very nice and capable. Even though the caregivers were there with my father, I still worried. I also worried about if there were even caregivers there.

Linda M

I think their biggest problem is the type of people that they hire. Even though I know they offer them training, they didn't have a very good work ethic. They just didn't deliver what they promised. When we did get someone to come and do what they were supposed to, it did work out. There were so many situations that we had to explain things. It wasn't worth it.

Lindsey C

They are a reliable company. It gives me less worry and stress.

Frances F

In our case, they have been fairly attentive and we were able to call them at any time and usually it will be addressed quickly. I would say that they tend to be more caring than a lot of the others have been. They are more involved with her, just with keeping my mom active and engaged, and they have been striving to do that.

Hildegard B

My mom likes the caregiver, and they are accommodating to our schedule, which makes things easier. My mom doesn't call me as much when they are there. They do things for my mom that I had to do for her, so it has lightened my burden.

linda s

I have been happy with the caregivers from BrightStar Care. They have taken care of my mother all the time so my sister and I don't have to worry.

Mary Beth B

I would tell a friend that BrightStar Care is very attentive to my needs. BrightStar Care has made life easier by doing different things for me such as helping me to dress.

George B

The only reservation I have is that BrightStar Care's service area is in the St. Louis area. The caregivers are very attentive and BrightStar Care makes sure that they keep a consistent and set amount of caregivers coming in because George is an Alzheimer's patient and needs routine.

Anonymous_356

BrightStar Care worked for our family situation. It fit for us because they were very flexible. BrightStar Care provided care when the family couldn't.