BrightStar Care St. Paul White Bear Lake, MN

Lisa C_1

When they come in, they ask if I need anything else done. I don't know how to read that well, and he takes a lot of medicine, so it helps me when they come in and do the refills.

Kathy E_13

They paid attention to what my mom needed. I think that they have a lot of good people.

Mimi T

The caregiver helped prepare me for Bob's passing, and she kept the house pristine. I would recommend this agency because they always have workers available.

Terri M_8

He does not have any strength in his legs. He needs to be moved in the morning from his bed to the wheelchair. He needs to be moved from the wheelchair to the bed at night. He couldn't do that without them. I like that my dad as had a good experience. He has needs that other home aides cannot accommodate. They are very flexible with that. He has contacted them when he needs additional things like receipts. He gets a pretty quick turn-around on that.

Alice F_2

They have been able to provide me with the same caregiver my husband had. They provide me with high-quality caregivers.

Shari N

Just knowing some one is there to help with bathing of Mary. They have been responsive.

Jeannie S

I think all the helpers we had were willing to do everything we asked them to do. One of the things they were doing was preparing for the evening meal, and were always willing to try. We did have scheduling difficulties when they didn't show up or came late and didn't let us know ahead of time. The nurses were very helpful in setting up our assistance and working with us to figure out we needed.

Steven A_2

They were there when I needed them. It's a good organization, but I felt I was vulnerable because my house is not set up for nursing care.

Regina W_1

Since I'm just starting out with them and I don't know everything yet, I appreciate that they anticipate what I'm thinking. I like the professionalism from people answering the phones all the way to the person that comes out to interview you to the staff. They are also great with the scheduling.

Kitty C

They are very easy to work with. I like that they are flexible and responsive.

James B_44

To take care of my wife. The lady is great, but there is only room for improvement.

Peter S_6

They've taken a lot of the work out of our hands, neither one of us can do the cleaning well. It all gets done. They took the time to find someone that would fit our needs and that we'd be comfortable with.

Anonymous_4366

They have to be a little more careful about the people that they hire. They are not that qualified. There has been such variance of the girls or caregiver. Their quality varies.

Sandy B_9

They could make my life easier by having the caregivers come on time more often. They need to be here at a certain time. I like that the nurses are caring.

Jackie B_10

They really helped him by having wonderful nurses there to help him that knew what they were doing. I like that they are reliable and they took good care of my husband.

Bill K_9

They do the things we hired them to do. They clean his room. We like the caregiver, and they are all very official-looking.

Colleen S

They have the ability to have someone in his home on the weekends when we aren't there. Right now, we have been going through a period with a lot of changes in the health aides coming out, but it seems to be getting better.

Luis L_1

They cook for her, care for her, accompany her, and stay by her side. I like the good service and value they have. They have good personnel.

Patti M_4

They answer our questions and they are very respectful of us. They respond in a timely manner and their staff is very professional and trained.

Annette B_3

My dad moved into my home as a temporary place before he purchased a home. It helps me to have them here, because I am not the only person taking care of him. I can have fun with my dad and watch a football game. We have had a few issues with people not coming. Most of the time it has been good.

William J_5

They are necessary for me to live my life. I depend on them quite a bit. They have good personnel. They are very professional.

Jenna K

My mom was 89 and dying and this woman said that the room was very hot and my mom was cold because dying people are cold. Old people tend to keep the heat cranked and she did not realize this. Depending on who you got, they were fabulous or not good at all. The level of the caregivers needed to be consistent. The knowledge of the caregivers needed to be higher.

Brian W_3

The housework she does helps a lot, washing my laundry, making my bed, and cleaning the floor. I like how they do all the heavy lifting for my housework I can't do myself.

James _1

I have trouble standing and anything that requires me to be on my feet is a problem. Anything they do to keep my off my feet has had a tremendous impact. Every person who I've ever had has been excellent.

Lisa Y

They helped a lot physically, but it was also nice just to have someone in the home. They had a really quick response time.

Jay L

They helped by being there when I need it and communicate well. I like that they are consistent and professional.

Mike R_13

My dad is also 92, so nobody can do this except BrightStar Care. We couldn't get by without it. My mother has a nurse that comes every night to help with her feeding tube. Too often, the nurse doesn't understand all of the procedures.

Randall _1

The caregivers aren't as well adept to cleaning. The newest caregiver is doing well though. The caregivers have difficulty communicating with the elderly.

Anonymous_3031

They make it easier by just caring about him. They could communciate better with the clients, let us know when they are coming and when they are not coming and if the hours change.

Pat B_11

The services were good because I can be worry free. It gives me some peace of mind knowing someone is there. I like the way the agency sets it all up. They were very thorough and timely. I was impressed.

Mary C_42

The personality of the caregiver was the best part. They were easy to talk to and I could call and talk any time.

Barbara H_25

They are only seeing him once a month. I like that they are organized and consistent.

Patrice P

Their skill set is good. I like their dependability.

Anonymous_3850

Without them, I don't know if I'd be as far along as I am. For the scheduling, they said somebody was going to be here and nobody came for a whole week. For the most part, things have been pretty good. They've had a couple of issues with the insurance companies.

Yvonne K_3

They have been very helpful because I am still working full time so it is nice to have someone be with him. We have a consistent caregiver coming to help my husband.

Dale J_5

They helped me the most by doing their duties well. The caregivers do a good job.

Carl E_1

The care gives me a break on the weekends. The caregivers take good care of my father.

Richard W_11

It was helpful because I had someone to assist me. I needed it. The people that did come out were really professional.

Linda J_8

They are very compassionate, and responsive and they answer their phones in a timely manner. They have been very professional and tend to be responsive to us.

Anonymous

I need some help getting dressed. I like that they usually show up on time.

Anonymous_3548

They help me the most by getting me up in the morning and putting me to bed at night. I like everything about them and that they are consistent.

Tom E_1

The care needed to be a little consistent. It was a benefit, but the care varied with the caregivers. The care was a little uneven because the caregivers weren't consistent.

Anonymous_3485

Some of the caregivers liked to spend as much time as possible sitting, but others were excellent. I feel like the people in the office could make a lot of improvements with their communication. I would have liked them to communicate. They didn't communicate when the caregiver was going to be late or wasn't going to show up. There was often staff shortages, but the nursing staffed seemed decent.

Abdi H

I have an injury and so they need to help me with that. I like that they come here and they do everything that I ask them to do.

Anonymous_3226

They have simplified things with helping with laundry or hanging clothes. I like that the workers I've had are willing to do what I ask of them. I've been satisfied.

Kristina H

I requested that the caregivers to keep in touch with me via text, and they do keep in touch and are responsive. My relatives have dementia, and it's important to trust the caregivers, which I do. I know exactly who to contact. They're responsive and had got me the specific caregivers I've asked for. They have a great work ethic. They listen to my concerns and rectify that situation.

Ann S_4

The problem is when the aide does not show up. If they don't show up, then I have to cancel everything and do the work myself. They show a high level of professionalism.

Anonymous_3172

Most of the people are good. We have one that is amazing who knows what she is doing, and I don't have to tell her anything. She even knows where all the pots and pans are. They could call me and tell me when there is a change or tell me who is coming. Sometimes, I don't know who is coming.

James K_2

They can't do much for me. It's not their fault, but it is the way things are right now. They should show up more regularly.

Ross T

It is convenient. I have had two different nurses, and they are all friendly and gentle.

Patty O_3

It has been immense. I can't say enough about how much better it is. I think mostly just the consistency of it all it has taken the stress down in our lives not just for them but for myself and my own life. They are reliable, and the caregivers we have show up on time and show up period. We feel like we are in a good place right now.

Kristina MN

When it comes to my aging relatives, I have stupidly high standards for home care. BrightStar St. Paul continues to exceed them. They are extremely responsive, professional, and compassionate—every time we are in a tough spot, they come through. I'm actually struggling to write this review because I can't find words to describe how grateful I am for the support and care they provide. Highly recommend.

Anonymous

Sometimes, they are good, and sometimes, they are not. They are here to take care of my dad. I have already done it.

Rita V_1

She needs them, and they help her by taking care of some of the household chores. They could have better home makers and home makers that are more consistent with each patient. Patients don't like it when they send more than one person because they like to have consistency.

Jodi J_1

It takes a lot of weight off my shoulders, so I don't have to worry about things around the house. They are pretty responsive and communicate very well. They do what they say they are going to do.

Anonymous_1459

I would like to know if I could get a portfolio or another way of online communication. The agency talked about doing some light housekeeping, but I'm not seeing any of that happening. Also, I would like them to have an online log of what's going on.

Anonymous_2526

He had someone with him the whole night because he had been pushing his button too much to have people on-call. It was wonderful that they could come in so he didn't have to go into a nursing home at that stage in his life. I think that he felt really at home once we got past the first person, who didn't work out.

Barbara O_3

They didn't just give physical help. They gave him company. He had someone there to talk to. They seemed very interested in my dad's care and him personally. He wasn't just a client to them.

Richard M_13

I need them to help transfer me from the wheelchair to the bed. They do not all know how to cook well.

James K

They help do stuff I can't do, so that helps a lot. I like the personal care and the ability to be flexible with my hours. I don't know when your charges to VA change. When the VA tells me they gave you so much money, I can't tell if the amount is wrong, or whether you just increased prices and the VA is accepting the increased prices. I would like to be a little more involved. As far as the care is concerned, I have no complaints.

Robert N

I think they are meeting most of my needs with me feeling insecure about aging and the particular symptoms I have. They are timely, and they talk about relevant kinds of actions one can do to improve the situation, whatever it might be.

James T

They make my daily life more comfortable. I like their care and follow up.

Maggie K_1

They allow me to have peace of mind that my mother is well cared for when I leave the home. I like the customer service I have received from the initial meeting with the case managers and the nurse that came to do an assessment. It was easy to set it up and communicate with them.

Jean W_1

We definitely needed them because there are some things that I can't do for Jack, like bathing. I would recommend them because we have been happy with everyone that they sent. They have all been great.

Anonymous_1613

They have been really great for my loved one and giving her a break. They have been really flexible as far as scheduling goes and meeting our needs.

Anne A_2

It gives her some one-on-one contact and care that she would otherwise not get. They read to her and listen to her, when I don't want to listen to her any longer. I'm not there with them so I can't say they're great. My mother enjoys their company. They could improve their billing. They've had some mistakes. I just don't understand how they do it.

Floyd W

He enjoyed the people aspect of it. They are friendly, and they have very good care.

Monaya L

It was immensely helpful for my mother. It was very helpful to me and my siblings since we knew that my mom was being cared for. I like that they are very easy to work with. They are very flexible.

Clair O

They help me put on stretch socks. I wish they would cut my toenails for me.

David W

They put my medications together, they help my wife, and they are friendly. The services are wonderful and the caregivers are certainly competent and thorough.

Anonymous_1173

They're very helpful for the most part. I think that they need to be better at scheduling. I wish that they had more money to work with, so they could have the best people on the odd shifts.

Bernice P_1

She does everything that I ask her to. I don't like getting a different caregiver every month.

Linda M_4

It is helpful having someone there to be with my mom and take her to the doctor. They have also been in contact with me as her daughter and her power of attorney. That is so important. They have been really flexible in terms of helping us with what type of care my mom needs. She was very resistant in the beginning, so we started off slow and have added to the services.

Roger B_8

They help the most by getting her to shower and they help with food and pills. We have had some good, caring people that respond well to what we need, and the girl that comes out does a terrific job.

Jill P_3

They need to do what they say they are going to do. They need to provide consistent care. They could have better training for their staff.

Carol B

They help my mom with her independence at 93 years old. We have someone come in once a week and the same person comes in each time, so we have continuity.

Ronald M

They could improve by being more intelligent when I do medications and have blood drawn, as well as when I don't do well in having it done. They could do this by having someone there with me to give me a little help, or providing a better method so that I am not doing things all on my own. I like that they send someone that I can physically, see, touch and listen to.

Doug L_6

They could improve by trying to understand my position and to do the best they can. BrightStar Care's caregivers could improve on their hygiene because they come in here and are sneezing into their hands.

Mary Ann W

I would recommend them because the people are very friendly and have been very friendly to my mother-in-law. It is nice that the people come into the home and help her out. It helps a lot.

Anonymous

They are supposed to email me my loved one's schedule and have only done it once. If there is a change in the schedule, they are supposed to let me know. They have been really consistent with the caregiver, and my loved one looks forward to them coming.

Frances S

I feel like they are receptive whenever I have a concern. It gives me a break, which means that my loved one gets better care in the long run.

Betty Pat L

BrightStar Care's office staff is very courteous and they remember my name. My caregivers are intelligent and conscientious. It is nice that my caregiver can do some housecleaning.

Barb C

The work that they did was good. They helped my mom with everything she needed at home. I didn't have to do a lot of the things for her that they were doing.

Ned T

BrightStar Care was very professional, fulfilled all their shifts, and took care of my dad well. They are very nice people. BrightStar Care took a huge load off of me because I was providing all the care myself before then.

Jill B_3

We have had a good experience with BrightStar Care, they are always available to answer my calls. BrightStar Care has been able to help my father with his showers, but nothing more than that.

Helen B_13

The caregivers come in and ask me what I want them to do, and when I tell them, they sit down and fill out forms for a long time. After they fill out the paperwork, then they take out their phones and they play with their phones for a very long time. The services definitely make my life easier. The only thing I struggle with is that by the time the caregivers finish their paperwork, there is not much time left to do anything.

Anonymous

We had someone cancel at the last minute. They charge us if we cancel on short notice, but they can. The caregivers are there overnight and make sure that the client doesn't fall.

Anonymous

BrightStar Care could send better cleaners. BrightStar Care has made my life easier by getting the house cleaned.

Leonard S_1

BrightStar Care is a very professional company. My services help my daily life a lot, however I have only had them for a couple of weeks now.

Nancy R_1

BrightStar Care has caregivers that wash the house for me, vacuum, and help me out with my husband. I call BrightStar Care so that there is somebody to have in the house for my husband which gives me peace of mind and safety for Ken.

Jim B_3

BrightStar Care came out and interviewed me and saw how our house was arranged. They gave me a quote for the services we needed, and they did what they said they would do.

Brian B

I would not recommend BrightStar Care to others because we just never gained any traction with them. I knew that my loved one needed caregivers with certain personalities, but sometimes BrightStar Care couldn't send the right kind of people. I think that the services overall were not necessarily negative, but there wasn't much work that got done either, so the impact was not too positive.

Anonymous_353

I just don't recommend anything to anybody. BrightStar Care can't make my loved one's life better. They're here to watch them.