BrightStar Care St. Croix Valley Lake Elmo, MN

Roberta G_4

The services were helpful because the aides were helpful and knew what to do. I had two constant aides who did a super job.

Anonymous_1702910065

They send over Kourtney who is perfect in every way. I really like the person I have and they do a good job at scheduling so that I am not left without care.

Anonymous_5752

She calls to remind me to pick up my supper. I can count on them and we've become very good friends.

Candy G_4

The agency has let us have the same caretaker and made her available to us. The agency seems to be very quick with its responses.

Kim_5

I am not down there when they come. She is relieved and happy that the person from BrightStar Care is coming in. My mom likes you. Most of your girls do really good and are good to her.

Anonymous_1712761513

They help her bathe. They are very accommodating.

Amy B_19

It's hard on us when the caregiver does not show up. They haven't had consistent caregivers. I wish they had one consistent caregiver instead of having multiple ones come through or none come at all.

Robert J_22

The provider helped him by helping him to regain his independence back. I liked most of the caregivers.

Mary L_63

The services allow me to get out of my apartment and shop. I need someone with me, and I feel secure with my caregiver. Things have been going well. I have a regular caregiver. The communication has improved a lot since I have started. I am pleased with their help.

Temre P

They could be sure that they are doing all on the do list. They are friendly.

Joan C_32

Just knowing ahead of time the days that they're coming. I would like to know if the payments are being made to the insurance or if I'm being billed.

Susan F_47

There were people to do some of the work that needed to be done. I think the services were individualized. On the last couple of days of the client's life, they were exceptional.

Michelle E_4

They make sure his legs are ok and make sure the medications are filled. I haven't been there very much, but my parents seem to be happy with it. They haven't complained as much as another agency.

Dottie H_1

If I do ask them anything, they are so willing. They are punctual and helpful. They always ask if there are any chores we can do for you.

Anonymous_7591

They have helped me the most by doing things that I could not do after surgery. I would recommend them because of the way they follow through with everything.

Richard A_24

It saved me a lot of issues. I would recommend them because they did their job. They were very polite.

Jana W_2

The promptness of getting me the care when I was ready to do it was the most helpful. I like the consistency of care from the same person, which made a difference in my recovery.

Christine A_7

It has impacted my life even more since I was his caregiver, but I wasn't able to do things until we found help. It took a minute for them to find someone to come in, so we have a lady who is around our age and is energetic and understanding.

Elena C

It gives me time to get away. It gives me a little break. I like that the caregivers have all been friendly and know what to do. They treat my husband well.

John N_27

My caregiver has helped the most with everything such as eating and showering. I like that they have good people.

Angie C_2

They give me the opportunity to stay away and take care of other things. I like their flexibility. Their nurses seem very knowledgeable. They've been helpful in teaching us about the process.

Gregory N_1

They have a terrific impact. They are just there when you need them. I like that they're always there for me when I need.

Barbara W_41

I asked if they will come to me in assisted living and they didn't know. I like the people they send.

Eugene R_4

The services made my life easier. They help me prepare for things. They've overall done a good job.

Laura M_34

They took the time to get to know me and have helped me tremendously. They are thorough, kind, and caring.

Laura S_24

They bathed my dad and helped with some chores around the house. They are much easier to work with than most of the other places we tried or looked into. You didn't have to have them twelve or fifteen hours a week, and they didn't need a down payment.

Debbie L_13

When they did come, it helped. They were available if he needed help with showering. They needed to provide a caregiver each week during the time we needed them.

Charles B_30

They follow through. They do what they say they will.

Jodie G

She has Parkinson's, and she has mobility issues and the caregiver helps her with hygiene. I like that they are consistent in their and their communication.

Billy Jean H

I need them to help me with cooking. They need to have a step-by-step instruction on how to do things. They could find an aide that can cook.

Anonymous_7037

The agency could give me a stable time with the caregivers. I like the agency because I know they will be here at the same time every time.

Anonymous_6853

Knowing that my husband is getting excellent care, frees me up for some of the tasks I need to do. They are efficient and very friendly.

Claire W_2

They are good at being helpful. They are helpful and friendly.

Bob W_21

They help my mom with cleaning. I like that they are flexible if we decide we don't need a caregiver on a given day.

Elizabeth S_29

I feel like the people they send know what they are doing. It is good for to have other people to socialize with. I like Sherry. She is very personable and soft-spoken.

Janet M_23

They are helpful with the medications and set them up very well. They are very dependable.

Anonymous_6700

It has helped because I don't have to be there every day. The clients don't want the help, but they need the help. I know it's not their fault, but it's frustrating that they don't have staffing.

Gary M_14

They have helped me by doing things that I can't do. I like that they are efficient and on time.

Trish R

It will ask me to go out and my husband has Parkinson's and it is good to have them during the week so I am not here alone and go out and be able to do things. They are easy to talk to and I know Sydney and can call her if I have any problems and we can discuss them. They are always interested in making me happy.

Anonymous_6363

They made sure I had good caregivers that took care of me. They sent out very good caregivers and the office was very prompt.

Mary N_16

They are always concerned about me. I like that they are very thorough, continuous and friendly.

William N_7

They have helped the most by keeping me clean and doing housework. I like that they send out good people.

Linda H_41

They have helped him with going to the bathroom, eating, and walking. I like that they give high quality care.

Leslie D_4

She helps at night so that I can get some sleep. She understands what he needs. I like the people, the training that they give the people, and that they are reliable.

Anonymous_6166

They're trying to get me better. They work with me. They're doing a good job.

Tana H

They provide great caregivers for me. I only had two caregivers and they have been excellent.

Sharon A_4

I get respite care for my husband so I can go out and do things. The communication is good and they answer any questions.

Anonymous_5854

I like their attitude. I like the people I have dealt with, they are very nice, helpful, and knowledgeable.

Anonymous_4456

It is a big, big help, I wish I could have more. It would be nice if they could be here every other day to get him in and out of bed but they cannot do that. I don't have to worry about him in their care. They make us feel comfortable. They phone the day before they come. They are very pleasant.

Anonymous_5046

They have built trust which is very important to us. They are friendly.

Owen N

It's an event of the week that we look forward to. They help us by providing some things that I can't really provide. They provide an extra voice for personal care and things like that. They keep in touch with us and the nurse comes often enough. The providers all fit in well.

Anonymous_5253

They went out of their way to provide care and companionship that my husband needed. I liked that they provided good quality caregivers. They are amazing.

Noreen M_2

The agency could have some qualified people stay where they are at and when they are needed. They can't get anyone to come out and help me.

Gerald H_4

The caregivers give me transportation when I need to go places, and help with showers. There is nothing I can offer that they could improve.

Catherine "

It is so helpful, they do things I can't do anymore or things that are too difficult. I like that they are here, they rarely miss a day or client time. They do very good and we have excellent people.

Ellen S_12

The caregivers that I have are very nice. I like the people they send out to me.

Sara T_2

They seem to know what to do without being told all the time. I like that their people are well-trained.

Renee Z

In another agency they could just come out for an hour. We didn't need so many hours at a time. We just needed someone to check my mom's blood. Everything depends on the caregivers. We had issues getting dependable people. We have probably had about 30 caregivers in the year we had them. There were about 3 that I really liked.

Ellen S_9

Being present and doing things I am unable to do makes a big difference. They follow through with what they say. I like the people that work with us.

Wilfred H

They help me with a shower. They do a good job with helping us.

Ellen H_10

The only thing she does is set up his beds. I like our new caregiver; she's very personable and friendly.

Clarence M_1

I like that I don't have to second guess myself with getting my pills mixed up. They're very kind and courteous.

David W_16

They help me with my pill boxes. They just show up on time and they check my feet.

Barb C_3

They are kind, caring, and they do everything for him. They talk to him when he wants to be talked to. They take care of my dad and help him. He enjoys most of them.

Tom G_6

I'd like better scheduling. I get good services.

Anonymous_4562

I have nothing to compare it to, but when the nurse comes, she is good. I especially like the caregiver who was given to us a year and a half ago.

Robert K_9

They help with cleaning my place and some more. They do their job and are very friendly.

Anonymous_3732

They made my life easier. They did what they were supposed to do. I like that they worked with my schedule.

Anonymous_4315

They help him with his medication. The lady that helps with cleaning is very good and the nurse is very good.

Anne Marie S

They provide me with my medication and have been very trustworthy and wonderful to come into our home. The nurses are absolutely wonderful.

Mike K_11

My father needed help and he could call on them for help. He could have normalcy with our family. I liked the CNA because they actually cared about what they were doing.

Wayne S_7

They could be doing their full job. Whenever they leave, I have to go back and finish what needed to be done. They could provide a proper cleaning.

Byron M

It is very helpful. They help with his bathing and his meals. They are very flexible and they communicate well on scheduling.

Dennis G_1

They are friendly and professional people. They have a lot of knowledge and take good care of their people.

Anonymous_4211

Before they were coming my wife had to help me so now my wife does not have to do it which is very nice. I have the same caregiver come everyday.

Anonymous_3754

I lost a leg. I need someone to help me get through life. It is impossible for me to do the things I used to. They shower and dress me. Sometimes the communication isn't the best. They sometimes have people come last minute.

James L_23

She helps me with my pills. They do wonderful. She is a very nice lady.

Janet K_10

They were very nice and performed their duties like they should have. They have been very wonderful.

Anonymous_3284

The caregivers only watch my husband to keep him safe because he is bed bound. They are a well recommended company and local.

Kim L_8

They make our lives easier. They can put up with the objections that are raised. They give us extra breathing room. They are professional and flexible. I know that my in laws are being taken care of with a high quality care.

Mounir M_1

They come four days of the week for three hours. They change his briefs and his bed. They help me a lot. They try to send people trained who are responsible. They take care of any complaint we talk about.

Anonymous_4052

I like that they will do the criteria I have set up for them. I like that they are consistent.

Barb F_2

The CNA that comes out give my husband his baths which was hard on my body to do for him. I already have recommended them. They are very reliable and they have a wonderful staff.

Anonymous_4012

They were really friendly. I like them but I didn't like the fact they didn't get my daily stuff.

Kim L_7

They've been attentive to our needs and not overly bureaucratic. They've been very nimble. I like their flexibility with the options and the ability to change care options.

Carol E_11

My daughter is tiny. I was weight bearing. They helped with that. I like the flexibility that I had with them.

Laverne B

It's very helpful. They do a good job.

Roger S_14

I wouldnt have a life without them. They help me get out of bed in the morning and take a shower. They get me breakfast and get me started for the day. The people are so friendly and helpful.

Maija T

I don't have to drive an hour away. And they reach out to me and schedule my appointments. I like my nurse.

Barry L

The most helpful was all of it, they all helped with his personal care. I liked their organization and follow through and attention to detail.

Vernon Peter SR B

The most helpful part is that the nurses make recommendations to me in regard to my condition. I like the nurses that BrightStar Care has.

Richard (_1

They come in and take the vitals and do my pills. I appreciate that. They're doing a good job but they can't do it all. The caregivers come on time.

Betty W

The caregiver, Alyssa, gave great companionship to Betty and was very reliable. There seemed to be confusion with the scheduling a lot, so having a better scheduling system would have been helpful.

Don O

It is really important to us when we need a day off. The staffing is a problem. There is turnover with the caregivers. They sometime don't have staff available.

Amanda C_2

They help him get to his appointments and to the grocery store. It's been tremendous for him to know someone is there. I think the first aide didn't seem to care and was in it for the paycheck. My dad tried to keep on top of him. The second caregiver has been good and very proactive.

Vicki _1

I would like more consistency in caregivers. I've liked that they keep everyone informed and their contact.

Steven D_1

It helps me a lot. They take care of all my medications. I like that they're always on time.

Anonymous_3590

When they did have caregivers show up, they did a good job. They could have been consistent with their caregivers and availability.

Steve W_16

I live an hour away, so they handle a lot of things that come up like going to the grocery store or getting medication. It has made me feel better knowing that someone is there to help him out. I like the caregiver because he seems to be a good guy and gets my dad involved. I also like how on top of it they are and if there are questions, they notify us.

Lori P_1

They are doing fine since we only have one caregiver come in once a week. We had a rocky start with the billing processes. They said that they worked with the insurance company before, but they did not bill correctly, and that was a stressful thing. We also have gone through a couple of different people.

Cindy_2

We had an experience a month ago where the nurse was coming out, and I drove 45 minutes to get there and she never showed up or called. We're in between caregivers right now. They can improve by being on time.

Tom F_8

There was not much they could do from a medical standpoint, but they showed empathy, and they cared. They would take her on walks and tend to her. I appreciated the quality of the people that we were given. They were able to do the housekeeping that was needed.

Dave P_3

It's been good for her to have someone coming during the day since I work full time. Having someone come in and work with her, help her out, and just talk to her makes things go a little smoother for her. They've been communicating with me on any changes or anything that is happening. I usually hear from their associates, which is really good.

Don O_2

It provides respite so I can get out of the house. It is convenient.

Anonymous_1144

They quit on me as a maid service and now they send a nurse. They have been serving me for about 3 or 4 years. They are fairly prompt.

Rita T_1

I think it had a positive effect on her. She looked forward to the visits. They could have helped with more cleaning and laundry to be more helpful.

Mary d

They do it the same day every week. There is a lot of turnover in staff, but he seems happy with everyone he works with. It had improved his life because of the reliability. I like their flexibility. When we were looking for the care, we needed minimal care. They were the only company that was flexible with what we wanted.

Edith H_1

It kept him out of memory care for as long as possible. I liked that the people were pleasant and easy to deal with.

Glen W

If my wife is sick, we would like to get spur-of-the-moment help. They're professional and personal. We can count on them.

Elizabeth (_4

It is good to know you have someone dependable to come. I am happy with it. I would recommend them to anyone who needs care.

Liz J_1

The services give me time away. I like that the agency is friendly.

Robert (_4

They make it possible to live the way that we live. We can't do any labor, and if we fell down, we would need help to get up. They make it so we can stay in our home, and we love them. They try very hard to have people who are able to do the job. The people that they have sent us have not been quite as good, but the one we have now is excellent. We are happy with it.

Laurie H_1

They could make special note of what the family requests them to do. People come and go pretty quickly, so they don't have reliable help. Getting reliable help would be good.

Noutong L

They did a great job! Some of them were professional. They needed to put all the documents in the folder. Some caregivers didn't do that.

Anonymous_1919

They are very personable. They have helped me by giving me time away. They need to be more consistent with the person that comes to be with my loved one.

Oscar "Lloyd" S

Whatever I need, they usually supply it. I like that they are very accommodating to my needs.

Anonymous_2041

They do what they are asked and take care of my mother. They could improve on their communication.

Anonymous

Today it didn't work out to good. Monday is my free day. I don't get charged if I don't use it. I made reservations last Monday, and they cancelled the lady coming out here. Today, they were going to send a lady out here till 1:15 for a hair cut. Somebody took my spot at the barber shop. I had to find my own way down there. I called the office up to cancel it. They made a new set of rules to notify them within 12 hours. They could have people in the office that know what they are doing.

Anonymous_241

I am not able to help my husband shower, so the caregiver will do that. They will do our laundry, but they wash everything together and do not wash things according to colors.

Mr. M

They help me with respite hour and it gives me a chance to take a break with my wife. I like that they send people that are good and trained.

Leonard S_2

They are there for me and to make things easier. I like the fact that they care about their people.

Karen N_5

It helps give him confidence to live in his own home. I like the quality of his providers and the excellent follow up his management group has had.

Richard K_3

I don't think the girl that comes has had a raise or has health care.

Daniel M_5

It helps me a lot. I don't have to do some of the things which hurt my arm. The caregivers that come in are understanding of my needs and do what I tell them to do.

Diane P_10

They helped with hospice care and helped the family keep our loved one at home. They did a great job. All of their staff from the very begging was very high quality, kind people.

Heidi (

They take the burden of the physical activity I have to do. They help the days goes by. They should take more initiative with the things we need.

Russell N

They do the cleaning in my house. I would tell a friend this agency is good.

D F

They keep my room clean. The nurse that comes in is pretty nice and pretty cool.

Anonymous_1580

They help me so I can go out and do the errands. They should keep more replacement caregivers available.

Marvin H

They give me a good shower. They are on time and courteous.

Mary S_8

They help me with my wash. I would like them notify me to tell me if they're coming or not.

Gerald Q_1

They knew exactly how to do their job and took care of changing my catheter. They are on time, did very good work, and were easy to get along with.

Joseph G_1

They made my life much, much easier. Usually they were only supposed to do light cleaning, but they did a lot more cleaning around here because I can't do it. These caregivers did a great job when they came in and helped me.

Terry S_3

They took good care of my mother. I would have liked to have been pre-warned before they dropped the services for my mother.

Olga L_1

They need someone to be here. They relieve my sister and me. They fill in when we are not available. They need better scheduling. We don't always know who is coming.

Susan K_3

They have provided help for when I cannot be home. I would tell them that they are good.

Mary R_10

It took things off my plate I didn't have to be responsible for. They took care of my duties. They helped out my dad and supported him. They were very responsive no matter when I contacted them. They get back to me very quickly. They sent very high quality caregivers.

Nancy _2

Just having someone there to care and look after my loved one. Just be consistent with who they send out to help my loved one.

Richard J_2

When they come, I am able to leave and visit family members. They need to better their reliability of service. I want them to call when they come, and sometimes they do not call.

David F

They are there for whatever we need. I would recommend them any time. They are very friendly and helpful.

Kenneth B

The ability to know that BrightStar was going to be there on time and wouldn't be late was good. The caregiver was always on time and was very polite. She would do things above and beyond.

Stephen V

My back is shot and I have problems breathing so there are things that I cannot do, and the girl that is here helps me with everything. They contact me when they need to, and they keep up to date with everything. The people are really super.

Eugene O

They're getting me out of the house and it gives me a break. The two that come out here all the time are really friendly and very personable.

Kay C

They clean up when they come in, and we can't do that. I can't stand stuff on the floor, and they vacuum my floor for me. They always send people when they say they are going to, and most of the people they have sent are very good.

Anonymous

It was very helpful because I had peace of mind that things were taken care of. It would have been nice to have more consistent care instead of different caregivers. It was really hard on my loved one to have different people. One time the caregiver didn't show up. I wasn't completely satisfied. Some of the caregivers were newer. I understood that, but they didn't quite do what I wanted them to do. Some of them were very good though.

Thomas K_3

They have made life easier because they provide someone for me to be with because I am in this house 24/7. BrightStar Care has caregivers who know how to cook and when they make them, the eggs are moist. However, one of the ladies before kept scraping the non-stick off the frying pan, but she isn't around any more.

Walter M

It makes it easier and I don't have to do things like my wash. They're very willing to do anything. The services they provide aren't limited and I like that.

Michael D

It makes my life easier when they come to help me. They need to have improve the help that they are providing.

Barbara G_12

They have been coming and giving me different treatments and I have improvement significantly. My nurse is tune into my needs and makes sure that I get the care that I need. She says things that are helpful to me.

Mary A

It provides me with a peace of mind. I would tell a friend that BrightStar Care has people that are capable of doing what they are suppose to do, such as cleaning, helping my mother with bathing, talking with her, and being her companion.

Harold D

I couldn't hardly get by in the morning without them. They are very essential to me because they help me take my medications through my feeding tube and helped me get bathed and dressed. They have some really good caregivers, a few that have been exceptional. They have a problem in the office with a scheduler.

Thomas M_3

They were very helpful. They did things that neither of us could do. They did very well. He had to tell them what to do, but we had no problems with any of them.

Anonymous

They provide care so my loved ones can still be comfortable in their own home. They need to be more organized and clear about the billing options. I think it's vital to have it clearly outlined for clients and family members. We didn't know of other options, and it was stressful.

Beverly M

We've only had one nurse, and she has been excellent.

Raymond L

They're prompt, and they help me with anything I want them to help me with. They're excellent. They help with anything I ask, like making my bed and doing the laundry.

Anonymous

Most everyone I've dealt with is pleasant. A couple people who came were on the mediocre side. I want someone who comes consistently. The owner of the company doesn't always give me a real comfortable feeling. They aren't very nice to me. It depends on how my loved one feels. If they feel good, they are is bright and alert. I don't know if there is anything they could do.

David T_1

Someone from BrightStar Care named Annette called our home phone at 5:15 during after hours and told David that his services had been cancelled. We were so confused by that since we didn't cancel. We are not sure if they hurt our relationship with the VA because of this. The caretaker doesn't wash her hands and doesn't act like a professional caretaker. They also said they could no longer take David to the YMCA, and I'm just trying to figure out what to do. We never had a care plan set up to know what we could use. I don't think it matches up with the care plan that we have. Up until they messed up, it was very positive and was working out great, but the new owner came in and has been very disruptive to our lives right now.

Richard "Dick" M

BrightStar Care always tries to give us caregivers when we need them. The care lets me get away to do things.

Linda S

I know my dad is really happy with his caregiver. The overall help is wonderful. It gives me peace of mind knowing that she is checking in on my father. She helps my father with the things he can't do for himself.

Mike L

They are doing good at making sure my dad is taken care of. The services can check in and tell me how my father is doing. I have to work so I need this to help me out.

Anonymous

They just have been doing a good job because they have an organized plan and they follow it. They take care of the patient and follow what they have agreed to do.

Harvey G

The people were friendly and knowledgeable. They did a good job. I still have my feet and my legs thanks to the care from the nurses.

Terry Z

I would tell a friend that BrightStar Care's caregivers do the job that is asked of them. BrightStar Care has made my life easier by allowing me to get a day off from caring for my wife.

Virginia B

BrightStar Care is very good and I would be glad to recommend them to others. My caregiver is very good to me and is a wonderful person.

Anonymous

I would tell a someone that the care from BrightStar Care is good. BrightStar Care has made life easier because there is someone there to take care of my loved one.

John B

BrightStar Care's caregiver is very friendly and does everything I ask her to. BrightStar Care helps to clean the house and change my husband's bed.

Gordon H_3

I would say that BrightStar Care is responsible and reliable, they are really thorough. There are caregivers with personality. BrightStar Care has showed me how to do things and they are good people.

Diane J_2

The people that BrightStar Care sent were really good, but one of their caregivers didn't come. The caregivers were competent and kind. I would tell my friends that the caregivers they sent were competent. BrightStar Care made my life easier because I didn't have to worry about my husband.

Kenneth K_4

I would recommend BrightStar Care because they provide pretty good services. BrightStar Care makes life better because I have someone to talk to.

Noel B

I like BrightStar Care because of the flat rate they offer. They have always been reliable. If I need to change something BrightStar Care is very accommodating. Their care has made my life easier.

Nancy B_4

BrightStar Care has good responsible management. Our current caregiver from BrightStar Care is particularly good with us.

Daniel R_1

BrightStar Care got me a caregiver who is excellent. The service provides me with a caregiver who helps me with my showers.

Sandra W_4

The caregiver I have is really good! She is dependable, always comes, and does what I want. The care I have received from BrightStar Care has made my life easier. My caretaker takes me wherever I have to go, like grocery shopping and doctor's appointments.

Ask f

BrightStar Care provides caregivers now that do their job really well for the client. My life is easier because the bathing is done by the caregivers, and that really helps me out a lot.

Kevin K_3

BrightStar Care's employee is always here and is very respectful. I like the services because they help me remember the things that I need.

Anonymous_477

BrightStar Care is a good company, but sometimes they have communication errors. It kind of seems like management doesn't know what's going on. The caregivers have enabled the client to be a little more independent and have given companionship.

James C_5

BrightStar Care has kept me informed since the beginning, and they are professional and reliable. BrightStar Care helps me carry things because I have a weight restriction on things I can lift.

June P

BrightStar Cares' caregivers are here on time most of the time and doing everything for me. I feel comfortable with them. The service has made my life easier by not having to do anything by myself without them.

Koreon P

BrightStar Care is flexible and easy to work with. The services give me time to myself and do things for myself.