Visiting Angels of Southwest Michigan Plainwell, MI

Derek W_1

The caregivers help with getting her out of the house and doing little projects. I like that there is companionship.

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Kim D_6

She always has a smile on her face and brightens up our environment. I like the amazing caregiver.

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Brigitte B

They help the most by doing everything I ask them to do. I like that they are very reliable.

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Willie VA R

I like that they help clean my room. I like that they get the job done.

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Renee H_8

They get her out of the house, they help her with mundane tasks, and I can have four hours of uninterpreted peace. It's also another set of eyes. I just like the kindness and understanding that I get from everybody. I also like the knowledge they bring to the table.

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Tracey S_6

The regular girl offers him companionship. He really enjoys her. My uncle really likes the people that he has had to help him out.

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Sherrie S_2

The agency keeps me informed to make my experience positive. I would recommend them because my caregiver is always on time and very pleasant.

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Robin C_11

They have helped the most by being there for physical care. I would recommend them because they are very good and compassionate.

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Liane R

They help me clean my kitchen and they fix me food. I like the girls they send.

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Cindy H_29

It's been helpful for her. They have been very helpful and considerate and easy to deal with.

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Shelly R_2

They're very good at taking the burden off the family so we don't have to be there to do everything. I've only met a couple of the caregivers but they're a very attentive, helpful, and caring group of women that come to her house.

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Carol A_30

They helped me organize and take thing to Goodwill. They are willing to do anything I request.

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Justin T_3

They mostly help transfer her, wash her up, and they clean the house. This is my first time dealing with home care, and I see that they're doing everything I expect them to.

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Jennifer G_14

She is unable to drive, and her caregiver takes her to her appointments, and shopping. My mom is getting exceptional care.

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Clifford L_1

They have helped both of us. They know what to do and they are always helpful. They arrive on time and do what we need them to do.

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Loraine (_1

I can leave the house knowing nothing is going to happen and my dad has support. She is willing to allow things she didn't before because of the new angel. I like the manager who I have worked with. She was very willing to meet with me when the angel match wasn't working. She read the notes and made a good change. The new visiting angel and my mom get along great.

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Ron G_8

They are very good. The one right now, I do have to kind of tell her what to do. But the first one was perfect. She knew what to do and what had to be done. Some of the caregivers are better than others. I've had them over two and a half years. The first one I had was self-directed, and I liked her.

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Anonymous_6400

I am able to get out more often with the caregivers around. I have received an excellent service with them overall.

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Hugh H

They make our life a lot easier when they come in to get us moving. They provided a good service for my wife.

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Bill D_18

I wish it was more often, but they have helped the most with getting around and keeping her company. I would recommend them because they seem to take care of everything she needs.

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Lois N_4

Cheryl is very good. She drives us around and takes us places we want to go. Our caregiver is really good, she's the reason I'd recommend them.

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Andy N_1

I like that she enjoys the person that comes to see her. I like that my mom is very pleased with the services that she has been given.

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Mark H_26

The caregivers that we have had helped us by doing a little bit of everything. They are very flexible. If we have a conflict, they are able to change things around.

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Tracy W_4

They are able to get knowledgeable people and retain them, thus they must provide good work conditions. I like their communication.

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Carol H_40

The second caregiver needed a lot of instructions. They were on time and asked questions.

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Anonymous_6238

People have been very friendly and been very caring to us. I trust the caregivers that they send to us.

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Kathy R_27

They have quality care and are on time. I like that they have high standards.

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Glen O

They make sure we are good matches with our caregivers. I like that my caretaker walks with me and is good company. I like that they check up on me and make sure I am happy.

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Lynn R_6

It has allowed me to get away from the house. They are efficient.

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William W_28

Getting my wife up, clean, it's all really helpful. The person is simply outstanding. They've been very helpful in my wife's care.

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Nicole C_1

It's extremely important. They help with daily tasks. I like that it's not one provider, it's a company.

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Joan W_24

It gives me time to rest. I like that they don't argue with me when I have to take a day off.

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Frank - VA R

The providers pick out my clothes and help me with showers. They help me do things I can't do alone.

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Anonymous_6843

It's helping me get out from being so behind. I like the person they sent to care. She's polite, nice, and efficient.

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Gillian G

The specialized care is great to have at this time. I would recommend this agency because of the quality of the care.

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Judy S_37

They take me to appointments and grocery shopping, as well as walking my dog and playing with him, which is sweet. I like the caregiver I have who is a friendly person, so I'd recommend them.

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Robert - VA B

It's give me a better outlook. They need to get a registered nurse, so I don't have to go wait at the VA.

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Anonymous_6580

We would not be able to do anything without their help. I wish I had them here right now. I would be more likely to recommend them if they helped even with COVID issues.

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Jerry - VA G

The provider has helped me the most with taking me to my appointments. I would recommend them.

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Nancy M_63

We only do 3-6 hours a week, so it does not have a huge impact on my life. They allow me to step away from caregiving. I would recommend them for elderly folks who are trying to stay in their own home. They provide a wonderful service for the elderly who are suffering with Alzheimer's or Dementia.

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Anonymous_6244

They're having the angel do things for me that take time or cause me pain. The agency really screens its caregivers well.

Joe P_10

They could give us a once a month report. They increased the price a lot after we started.

Nancy N_9

What I need done, they are always able to do for me. The ones that we have now are great.

Sherri K_1

They help her out with things that she can't do anymore. I like that they are very good at making sure I know of any changes to her schedule.

Leo K

They have taken care of my needs. I think that they do a good job of taking care of me.

Linda B_57

They have helped by doing what I can not do for myself. I like that the caregiver does my laundry and sits and talks with me.

Andrea V_1

It definitely gives my mom some respite time, which is good since she's the main caretaker. I like how the workers we have coming are cordial and friendly. I'm there and write lists and make suggestions and go through the care procedures.

David G_26

I couldn't have asked for anything better. Visiting Angels helped the most by giving my family and me some peace of mind that someone was there with me. I like that Visiting Angels were really good and responded quickly. They sent me a very nice young lady to care of me.

Otis5761

I am very sad to leave this review because most of the caregivers our family had during our tenure with VA were excellent, loving and kind. But I have come to the conclusion there is a serious problem with the ownership/management of this particular VA franchise. In the beginning, things worked as expected with normal fits and starts that are typical with home care. We developed great relationships with several of our Angels- but many of them suddenly left. It became really difficult to get in to a routine. This is especially important with dementia care. As people quit, others would come with very little training- they explained they’ve received only video training and nothing in the field. They didn’t receive any dementia training, which is not good, because every aspect of a dementia patients physical care is impacted by the mental impairment. Building trust is a vital aspect of home care- but everything the owners did undermined our trust and confidence in them. After a misunderstanding we thought had been resolved, it seemed they were looking for a reason to terminate our contract, which in the end, they did. It’s very sad and shows how little they actually care for their clients, the actual patients, because they are the ones who suffer. Our Mom loved her caregivers, and was used to them, but because of a minor issue which the owners were unwilling to work with us on or show any compassion or understanding, they abruptly terminated care. If you are looking for care for your loved one, I would think long and hard before contracting with VA of SW MI. If you are a current client, be very careful to follow the contract precisely, and don’t get on their “bad side.” You might find yourself without help!

Melanie Kurdys

Visiting Angels has some awesome caregivers, but only because they are personally awesome. VA provides very little training, not even transfers like from bed to chair, toilet to walker. They threatened to fire us as customers when one, brand new caregiver complained about how hard it was to move my mother in law. After intervention with a physical therapist, it was clear the Angels lack of training was the problem. Some of the caregivers we have had developed a very close personal relationship with my mother in law, but the staff at the office does their best to undermine personal relationships. The office staff does not seem to understand the essence of this business. In the end, they did in fact fire us as customers because my mother in law had the sniffles and a mild cough which I did not report it as possible COVID symptoms. They did this even after receiving a negative COVID test. The office staff cares only about possible law suits, in my opinion, making the relationship between clients and caregivers much more tense than necessary. Enter into agreements with them with serious caution. And understand, they will fire you as a customer with no warning if you cross them.

Carol S_53

My mom has dementia, she's not fully aware of how many times they come, she just knows she's being taken care of. At this time, I can't answer that because my mom is getting a lot of care. As far as I know they are doing a good job.

Traci B_1

I don't have to worry about my grandmother. I love that that step in when they are needed and the training that the angels have.

Sally N_1

First of all, the caregiver is always on time and I can always count on them to be there when they are supposed to be. They follow my husband's routine very well. Visiting Angels of Southwest Michigan are willing to help you with almost everything that you need. In my husband's case, he needs a lot of help with transferring, and they are good with that.

Stacie L_1

The provider helps me with my showers. This agency has very good people, we've had very good luck with them.

Eileen B_6

They are very good at what they do. I have no complaints. I have already recommended them. They are perfect for us at this time.

Teresa _3

They help him with cleaning up after himself. They are awesome. They make sure he showers. I like the high quality of care that they give.

James J_14

It has nothing to do with our caregiver, just the root of the medical problem; Our caregiver is helpful. They do an overall good job for us and we like our caregiver.

Bill M_22

They've made it positive by proving relief to my brother, who was doing everything for our father before. I like that they send good caregivers.

Ken H_8

They need COVID-19 vaccinated people that do not need to wear a mask at home. They have people available for us when we need them.

Wilma V

They help me to get dressed and all ready for the day. They are very friendly and they know what they're doing.

Frank (_1

She loves the people that come. The care and the kindness are wonderful.

Marie M_17

It is our first contact with this kind of party. The personnel have been outstanding. We were impressed that there were two people. He came and talked to us and we were impressed with him. I think his name was Danny.