Synergy Home Care Chelsea, MI

Lori S_2

They help me shower. The scheduling is not good. They do not have experienced staff.

Donna S_20

They could influence their caregivers to be vaccinated. They are very easy and respond quickly.

David P_25

They help in cleaning my house. The aides are helpful.

Anonymous_4093

They've been pretty good. I don't know. I think they are having staffing problems right now. We've been short on visits.

Rita P_4

I don't have to do the things that they do, which I can't do by myself. They could hire more people.

Elizabeth W_7

I am in a wheelchair, so they help with just about everything. I like that they are willing to do just about anything for me. I like that they are always on time and the people I have interacted with are fabulous.

Gerald H_3

Everything is smooth. It's unusual. They come in and do their job. I feel great about them. They're outstanding, I have no problems with them. The individuals are clean.

Karen M

They have been a great service to us and very good for my mother. They are very personal and they really care about making sure they fit the caregiver with the right clients.

Marsha M_2

They take care of her daily needs. I like that they engage with her and are personable with her. They treat her like family. I like that everyone who comes out knows what they're doing and takes good care of her.

Frank S_19

They are all pleasant and I couldn't ask for anything more. They have 100% improved my life. I've been very happy. I have had three different workers come that go above and beyond what they have to do.

Anonymous_4999

There wasn't a lot that they could have done, it helped my husband and I. I like that they called me back and they had staff to help.

Chester J

They could listen to the patient. They could get somebody that could follow directions.

Brenda P_10

The service I had was better than the office staff. They have good people working for them.

Jeffrey M_3

It's great companionship. It's great to see someone and talk with them and they help me do things that I can't do. They run errands and take me places as well. They also help cook for me because that eliminates the danger of falling on the stove. It depends on the work right now. I love that they give us 24-hour notice. They assign us the same person very frequently. I would recommend this company to any veterans because I am a disabled vet and they do a great job. I am very satisfied with everything they do for me.

Hilma L

It has really made my life easer by doing the jobs that neither of us can do anymore. They do the dusting in places I cannot reach. Our experience have been really positive. We have had no problems with them so far.

Jenni C

The agency is helpful by having consistent care. I like that they provided good quality of care, they are knowledgeable, helpful, and self directed.

Pauline L_3

I like that they tell me when they are going to come. I like that they help me clean.

Helen B_14

They could have the people be more aware. I don't know if it is the agency over all. They need to be more aware of what the clients need. The people need to be kinder to the clients.

Shouq B

Overall, they are able to take good care of her. She is very particular about things. They have been really good to us.

Ronald E_3

Their staff has been prompt in coming in and doing whatever I need done. I appreciate the courtesy that they give me. I think they're really good people.

Cindy B_7

They made it possible for me to get out and do other things. They could have improved by being at our home the says that they said that they would. They also canceled a lot because they couldn't get people to work.

Kathleen M_20

When I shower they make sure I don't fall. I like that the caregivers are good. They helped me hem some pants.

Anonymous_4696

I needed them to have more initiative. I feel like they need to make sure that we have a consistent caregiver. It was hard to constantly not know who was coming or when or what gender.

Chantal M

They brought me so much happiness. I live alone and I have my cat, but I'm very sad most of the time I cry a lot, and when they show up I don't cry anymore. I would definitely recommend them. There were a few that came through that were very together. They really did a good job.

Gary H_6

They have helped by providing companionship for Inez. I like that they have tried their best to have people with Inez during the specified times we need them.

Anonymous_4659

They need to get there when they are supposed to get there. They need more help.

Marjorie B_10

They have sent me a good caregiver who is able to help me. I like that they are prompt to send someone out to me.

Ellen W_8

It varies a little sometimes. They help me with general housework. They are well mannered and seem to enjoy their job. I like that they are very reliable. I would like if they could send me a digital copy of the bills. I would like to be able to pay the bill online. The mail system is not very efficient. Sometimes they say that I have not paid but it is just slow to get updated.

Rhonda A

My mother-in-law's whole demeanor has changed because of the services. She is much more positive and has someone to speak with. The staff is all very pleasant and the services have been very beneficial for my mother-in-law.

John M_52

They helped by providing needs and accepting critiques. I liked that it felt like actual home care.

Dennis B_8

Right now my husband is getting hospice care as well and I need to pay attention to him. The person comes in and does the work I would have to be doing otherwise. They should schedule their clients out further, they should schedule their employees so they can know what happens throughout the week.

Robert Z_4

There is nothing worse than not being able to do stuff, and they are always here to do stuff for us. They are very personable and good workers. They did everything they could to help us.

Suzanne W_1

They are nice professional people. It is not the staff, it is not the people that they sent, it is the owner. I think she is not doing proper training and not paying them enough. I think the owner is doing a great diservice to the company since they are not getting enough and paying enough. I have to do the work to cover for them and others have had to come in for them. We have not had enough caregivers to do what is needed.

Julie S_16

I think for my mom it's about average because her needs are always changing. Every person that has come to do stuff with my mom has been very good. They are quite confident and engaging. They do a great job.

Debbie G

The caregivers are really good at handling my mom's ups and downs. The people that come to my mom's house are really good.

David F_5

They are doing what they are asked to do. They listen and do the work. I do not get them often enough.

Roy W_4

The last 4 days I have not received any care. They need to have more people staffed. I would like to see their scheduling improved. They don't let me know until the evening before.

Leonna H

It's the scheduling I have an issue with. I like the caregivers themselves but I don't like the scheduling.

Grace M_2

The agency would call and say that they can't have anybody come on the day that I wanted. It wasn't very convenient. I wished that the agency had one person to come.

Edwin M_1

They can be more efficient with putting on a mask properly and tight. They were able to help me with my breathing.

Anonymous_4162

Having to talk to multiple caregivers and show them everything is very time-consuming. The first four times they were hit or miss. They don't send the same caregivers.

Eileen C_3

We haven't used them much. She keeps sending them away, which means that they're not that great. They could improve their communication in the office.

Thomas H_9

They could make the appointments and stand by them. They should jump around to change it. They make an effort to provide me with the help that I need.

Cheryl R_7

There are different girls that come each time. Brandy does a really good job and there are others that don't do a good job. I would be likely to recommend them but they could have better time slots for the patients. Each time they're supposed to be here is a different time.

Elizabeth S_3

They accompanied me to my appointment. They are very professional and I can trust that they will be here.

Faizha K

We need someone coming in earlier in the day. These hours are too late. They need to have someone available all the time.

Linda H_33

They could have more people available. The care she has gotten so far is really good. My mom has dementia. We just need them here for her.

Jan J

The caregivers could be more professional and take more initiative. They could improve their communication between the case worker and us.

Anonymous_3855

In the short time we had them here, she had lots of different caregivers and that was not right. It added more stress to her, so it did not help. They could of assigned just one caregiver to the client.

Effat F

They can show up on time and continue coming in. They need to send the same 2 people consistently.

Rick B_6

They could be more helpful with the scheduling. They could give me their scheduling.

Elizabeth T_10

I can't vacuum, they don't show up. I can't depend on SYNERGY HomeCare. I have an oxygen cord, and the vacuum cord gets tangled up with it. I need someone to help me. They didn't show up when they were supposed to. I had to make multiple phone calls, it's been many days where they don't show up.

Betty H_25

One caregiver wouldn't leave until another came to replace it. The employees are very kind and always happy.

Darren K_1

They are there when family can't be there, which really helps us out. It is a relief. They are on time and everything we set up has been great. They go above and beyond to get everything done.

Deb H

They would be better if they maintained staffing consistency. I have a good working relationship with them and if I have questions they are responsive.

Dale D_2

It freed up my time to go to doctor appointments. I liked that it was friendly and helpful.

Joan H_16

I like that some of them are pretty consistent about seeing him. I wish there would be more consistency with caregivers.

Angela J_2

I was able to trust my last two aides because they were compassionate to my husband. It made it easy for me because they were quick to learn and did what I wanted them to do. They tried to support my husband as good as they could. We have a great relationship with the aides.

James T_4

They home sit and they let me live without me having to worry about it. They could ensure the honesty of their employees.

Sherry H_5

It is very helpful because the ladies are all so nice. I am a third-time back-surgery patient and have to get injections in my spine and it is such a relief off of me. The schedule is messed up. I think my loved one is getting the leftovers of what everyone else's schedules have. They said the first week would be chaotic, but we are four weeks into it and she is getting many different caregivers still. She is sitting in urine for a long time this way.

Donna R_13

They have been consistent. The same caregiver coming at the same time has been helpful. Their initial communication was difficult with getting them to follow up and leave messages.

Herman H_2

There were a few times they didn't have an individual come out. They freed up some time for us to be able to go out and get some relief. We could take care of some things. They work very well to get individuals that work well with my father. They were very friendly and accommodating.

Terri K

They weren't very helpful for my situation. They caregivers could have worked harder.

Rita W_5

He has breathing problems and is allergic to cigarette smoke, and they have sent us caregivers before that smoke. I like that the communication with the office is good.

Anonymous_2717

They do as I ask, and they help with cooking. They should send someone when they are supposed to.

Anonymous_2783

They catered to my needs in advance. I didn't have them that long. They needed clearer explanations of the billing.

Alexander G

Some people could not cook, and I needed them to cook. They could have been hiring people or training them to work better in the home.

Darlene S_4

My loved one has dementia, so I took note of everything the caregiver taught us so I could work with him later. It was all great. They gave us two extra weeks for the rehab, and we learned so much from that. My loved one was shuffling in his different pair of shoes I got him. When the head guy came in to close the account, he gave us those two extra weeks. Those two weeks, we had a lady who taught us so much about walking and using different muscles and walking heel to toe. I call them God send.

Jon L

When I go out of town, I know Mom is in good hands. They are easy to work with, and they really care about my mom.

Dennis C_4

I know my husband is receiving good care when I am not here. They are very available.

Majed E_1

They could make his life easier by providing services with the caregiver she likes. I would like them to maintain a steady schedule.

Anonymous_2476

They really care to please you. I like that they are very attentive.

Anonymous_2531

They have helped by running errands and with light housekeeping. They never send the same caregiver twice, and I don't like that.

Lillian

I would like the same people all the time. I would like the service they promised. They impact is average. They could use the same people all the time. They need to provide the hours they said they will. In August, I have had 10 different caregivers, and none of them have been trained.

Susan L_17

I cannot count on them, so they have not been helpful. They need to be able to give me an advanced notice when they will be coming. They need to be able to staff us for for 3-hour segments with 4-hour respite care. I am lucky to get 3 hours.

Susan M_22

It's comforting to have somebody here to assist me in my daily life. I've been very pleased because they do what they say they are going to do, and they are very sympathetic.

Anonymous_2299

It is a big blessing having their help to clean. The caregivers are very prompt and well-trained.

Ann R_7

She is on a walker and needs to go to the bathroom at night, and they helped with that. The caregivers were in tune with what needed to be done.

Laura E_4

We don't feel confident in leaving dad here home alone, so Synergy is there to watch him for us. I like the flexibility of the company to provide the care that we needed. We liked what they had to offer.

Ronald B_4

I didn't have any problem with them. They were very nice and efficient. They're very cordial and do their job well.

Audra L

I was worried about who would care for my mother while I was at work, and they solved my problem. They were very quick to work with me and schedule something for me.

Anonymous_2182

They do chores for me that I am not able to do. So far, they have sent one woman. She comes once a week. I've arranged it so only she comes.

Vickie C_2

They offered companionship for me if I needed it. They come and they ask what needs to be done and they'll do it.

Gina N_1

I would like to get the same caregivers more often. The communication needs to be improved.

Dale D_1

I needed transportation to go to a doctor, so they provide care at the house and a driver. I like their follow-up, promptness, and availability.

Paul S_4

Once the caregiver is here at the house, they are good about asking how they can help. I like that they are prompt. You can count on them to fulfill their promises about sending caregivers.

Doug E_1

Some other person was there and they rummaged through my mom's drawers. When we went over everything, they told us everything they were going to do. They told us they were going to do cleaning. Some will do what we ask them to do. If someone else comes, they might not do it.

Barbara A_1

They provide oversight when I am unable to. We have had some poor caregivers who have done inappropriate things.

Lydia A

They help me with cleaning the house and washing clothes. If I need something from the store, they'll go get it. They help me with all around care. The people that come are very nice and very helpful. They do a good job.

Elizabeth W_5

They could be better organized. The communication could be improved.

Maxine M_4

They are very flexible. They help keep the house up. That can sometimes be hard for me. They help with cleaning around the house. They do any job that we need done.

Jim M_6

A good percentage of the caregivers are very able and capable and are good with my mother about doing what I need to have done. It has been huge to have her home. I would like to see more complete coverage of the schedule.

Steve M_9

I would have used them a lot more. They helped in a lot of ways, and there was a girl who came out on Saturday morning. I was pleased with the help they sent, and I was pleased with the girl when they came out initially.

Steven B_2

They do some things that are hard for me to do. One thing is I can't stand for a long period of time. They need to improve their notifications and their arrangement. I have been trying to get them set up for specific days, but they can't seem to figure it out. I had BrightStar for a long time, and they couldn't do it.

John C_25

They provide things that I can't do. They are very responsive.

Mauricenna J

I couldn't think of anything that I couldn't do myself. I liked just being able to talk with them.

Donna J_1

The caregivers needed more training before they send people out. We started out with new employees who were lost as to what they should be doing.

Shirley B

They are always on time and show up when they say they will. They have a friendly staff.

Steven B_3

They have greatly improved my mother's life. They have a great relationship with my mother and they show that they care.

Dirk F

I was able to focus on other things because they did a good job with the personal care. The people are very quality people, they care, and they're well trained.

Ronald B_2

If they have to move a day, it makes it difficult. It affects how I plan my day. They stay in contact all the time.

Marcia W_1

They helped me by having a consistent schedule. I would tell them that they are very conscientious.

Karen W_2

It does make a pretty big difference in my life. It would help me if I got a schedule because the times change since he doesn't have 24/7 care, so I don't always know if someone is there. They are very responsive and reasonably flexible.

Mary B_55

They could try to have the same individual to work with me. I don't like having to work with someone different every time. The ladies are very kind. They are very willing to work and helpful.

Frank F_4

They allowed me to go out and do my shopping, or I could send them and they were willing to go and get my things for me. They worked in three hour shifts, so I had to have two a day. I would rather have it spread out into three two hour shifts. This is no complaint, but they took care of everything I needed. They were very good, reasonably priced, and I liked them a lot.

Pat E_2

It was very helpful to have them help out because they did a lot of things I wasn't able to do. The people they have are very good, and we enjoyed having them around. They were friendly.

Carole R_1

I wouldn't be able to work as much without their care. It would be helpful if the caregivers could have relationship with my mom, instead of having such a high turnover rate. We were told that there were going to be two alternating caregivers, but we are getting a tremendous turnover of caregivers instead.

Dorothy A_3

I knew my husband would be safe with them. I like the people there.

Farideh A

The individual caregiver is very young and they don't really know how to do things. She could be prepared to help with scrubbing the patients back when they take a shower, doing dishes, and learning how to massage feet or shoulders. She just doesn't have any clue how to do these things. I think that the caregivers are not trained well. When they come, they have a hard time doing things. Simple chores like dishes aren't even done well.

Peter H

It makes a considerable difference. I'm getting around to do some shopping. Nothing's quite perfect, but they're friendly and thorough with what they do.

Julia R

I didn't have have to change my schedule for them. The people were very helpful and made everything go a lot smoother.

Jennifer G

They did all that I wanted them to do for my husband. They really tried to match us with the care we needed. I switched to them because they were able to provide services that others didn't.

Ava G

They have helped so I can run errands, with confidence that someone will be here to take care of my loved one so that they wouldn't fall. The scheduling has been erratic lately.

Ruth S

It takes off some of the duties that I would normally be doing myself. They are very enthusiastic to do what I need done, and they want to keep busy.

Cecil P

They help me mostly with household work. The scheduling is not always great. Sometimes I have back to back days when I shouldn't have that.

Joyce W

I don't have them dress me or anything like that. It's hard to find things for them to do for 3 hours. I like the ladies, but it's very expensive and I don't like it. I also don't care for the 3 hour minimum. Sometimes I would just like someone for an hour.

Lori H_4

They have helped her the most by helping me get away and do what I needed to do. I would tell a friend that the people were good that worked with my mother. They were on time and professional. However, no one is perfect so I will not give them a perfect rating.

Connie B

They helped with my care. They were helpful with me and my home. Some of them were. They were very helpful, and they called me everyday to let me know who was coming out. They were just always there.

Ted S

There was one caregiver who was exceptional. The others acted like they just wanted to get the job done. They changed his bedding, and one of them did his laundry and went to the store for him.

Denver L

The lady that we have is good, but the office and billing system is hard. They send a bill every week. They don't have a good system for paying in advance. Scheduling seems to be an issue. We've been trying to have her get the services for years and we love it.

Carole M_2

Their staff is very compassionate. There's a minimum of one year of work experience in a nursing home and I like that. They write logs, which is very helpful for us to see what the caregivers have experienced. We always know which caregivers will be there. They email us to tell us who will be there on any given day. It's good to have another set of watchful eyes.

Rita I_1

I would refer someone to SYNERGY HomeCare. We went through three caregivers to begin with. The first three were terrible. The fourth one, whom we only had for two visits, was wonderful and a very mature woman. SYNERGY HomeCare made it easier for me. I didn't have to clean the house becuase the caregivers did that, so I could take care of my wife.

Charles P

They have been helpful, kind, and energetic caregivers. I do not get so worn out because of the service provided.

Lauren K

They were really responsive and on the ball. They helped with my mother's personal care.

Wendy O

They got back to me right away. It took worry and stress off of me knowing that she was with someone all night.

KareMoore

We hired Synergy of Chelsea for my mother who is 86 . They have the most wonderful and caring staff who truly are in the right line of work for themselves as you can feel and see the passion in them for doing this type of work, it is a good fit. The staff also is there for someone like me the daughter of someone they are caring for to support me and make me feel like I am not alone regarding decisions that need to be made or even for running something by them just to get their opinion of maybe a way to approach it or an experience they might have had while caring for others that worked well. They are kind, considerate and quick to get you answers to questions they don't have the answers too immediately. All of the staff is courteous, efficient and oh so caring. I am thrilled that they are caring for my mother, she is happy and feels so well cared for and so we her children (I have 3 siblings) are all very happy with the care she receives.

Sharon P

SYNERGY HomeCare employs very well qualified and caring people. The service made my life much easier because I needed someone with my dad 24/7 and it allowed me to come and go as I pleased.

Dave D

SYNERGY HomeCare is caring and hires good people. SYNERGY HomeCare made my loved one's life easier by having therapists take care of their needs.

Mary N_8

I would recommend SYNERGY HomeCare because they were on time, they called, and their people were good. The services from SYNERGY HomeCare helped us a lot in our lives.

Roberta A

I would tell others that SYNERGY HomeCare is a very good company. The services made my life easier by helping me with companionship and laundry.

Melinda F

Sometimes the caregivers stays longer than necessary, and the visits are expensive. The caregivers take me out to exercise, get around, and help me do the things I need to do everyday.

Tom W_2

The caregivers were just what I wanted with great qualities. The services helped with getting out of bed and assisted in daily activities. It was extremely needed.

Anonymous_416

We had very specific needs that we communicated with everyone, but SYNERGY HomeCare's caregivers were not consistent with their job and applying the medicine. SYNERGY HomeCare did not have the impact that it should have; SYNERGY HomeCare could have followed the checklist and encouraged my loved one to move.

Pat S_4

SYNERGY HomeCare is a good agency because they'll do anything that I ask. The SYNERGY HomeCare services have made my life easier because I can leave and not worry.

Social Worker # 1

I think that Synergy Home Care is an excellent choice for someone who would like to live independently in the privacy of their own home or who is looking for an independent friend or family member who would like to live independently in the privacy of their own home also. Synergy Home Care provides an array of supportive services and assistance to their clients and to their clients' family members as well. They provide personal care services, companionship, assist individuals with their activities of daily living as needed. Their caregivers run errands for their clients and transportation services to medical appointments, and shopping. They provide care for a diversified ethnic group of individuals of all age groups as well. In addition to they offer their clients a nurturing environment as well. In addition to their sevices are provided to many of the Metropolitan Detroit and other surrounding counties in Michigan as well. They also provide their clients with therapist to encourage their clients overall mental and physical health care needs that is necessary for them and their individual plans of care. They also encourage their clients to use their most maximum strengths of independence that their clients possibly can. They also plan meals and prepare meals and housekeeping services for their clients as well. In addition to a variety of many other supportive services and assistance that is needed for their clients comfortable homey living life styles in the privacy of their own homes. In general, I would rank Synergy Home Care on a five stars rating for their excellence in home care providers and assistance.