BrightStar Care Ann Arbor Ann Arbor, MI

Nanci J

They needed a back up plan and have on call employees available.

Luis M_2

The took good care of my mom, and I didn't have to worry about all the little details. They made everything simple, and they took care of everything.

Veronica D_3

It was nice because I didn't have to be there. I like that the agency had people that called and explained the services and the caregivers were polite and professional.

Clifford M_5

They follow my instructions and take care of my needs. They do good work and are responsive to my needs.

Gail D_7

They wash the dishes. They send inexperienced caregivers.

Elaine B_14

They were somewhat helpful. I feel that they could train their people better. They did not know how to empty a catheter bag. I was told that all their people were trained. My husband was on hospice. Only 2 of the people that came knew how to do medicine and move people in the bed. Most of them did not know the basics. I had to have a family member stay with the caregivers.

Karen M_50

They helped the most because she was chair ridden. She was in a recliner instead of a bed and was dependent on others for activities of daily living. She could not have stayed home without them. I would recommend them because of the easy of scheduling and the professional behavior.

Anonymous_7516

They were really good at pivoting changes. I liked a lot of the caregivers they sent. I liked everything about them, they were the best we have dealt with out of all companies. They were great with short-notice help. Their own staff really liked working for Brightstar which is unheard of.

Anonymous_7372

They don't help me as much because I'm not high on their list since they're here to help my husband mainly. My favorite thing about the agency is that they're always on time, and they're thoughtful.

Doug E_4

They have done feeding, that is the main thing they are doing. The kind of people that are being picked.

Anonymous_7054

Make the scheduling electronic. They have licensed professionals.

Anonymous_7675

My mother is a surviving veteran and the VA said they would provide a reliable amount of care for her. And they have been doing that, they are reliable. They've been pretty diligent about filling the schedule.

Tom R_14

Just being there helped the most because I was able to get some sleep while they were there to take care of her. I just liked that they were there for my wife.

Kathleen T_10

It provided me with free time for myself to run errands. Make sure caregivers show up.

Diane S_39

It helped me with the medications. It helped me. I liked that the nurses came and they explained things really well.

John "_3

They would turn and reposition my dad. They provided companionship to him when his family was not available. They have excellent care providers. It did seem like it took them a bit of time to find staffing to cover the full 24 hours.

Tara J

They helped everyone focus on what they need to be doing and took care of the needs of my mom. Everything was top notch! From the first point of contact, she was phenomenal. She helped us establish our needs and found someone to be a caregiver that was a great match.

Richard S_48

They provided me with routines that I could do on my own; and the occupational therapist gave me a device that I can button shirts with. The people that came out to my house were very attentive, very bright and knew what they were doing. I was really happy with their service.

Linda D_28

They just make sure that our caregiver is always available to us. Imane is absolutely outstanding, and we can trust her.

Anonymous_7324

I've had the caregiver call out for two weeks in a row and they were not able to find a replacement. I don't know if there's anything they can do about that, but it would have been nice to have coverage. We got coverage later on, but it was a bit of a disruption to our schedule. They are available 24/7. There is no minimum home care requirement. They have a friendly sales team.

Ill W

The services were helpful for a few days, then my wife passed away. We had to move her around and she had trouble moving around. I would recommend BrightStar Care because the people seemed to know what they were doing.

Keith c

It was much easier, and they kept him comfortable and clean. They were very courteous, understanding, and nice. They were always there when they were supposed to be.

Dee H_2

The level of attentiveness. I liked the fact they were attentive to Nancy.

Alison _2

They give the security that someone is watching my mom. They need better communication.

Luke s

They are gracious in working through things. It is easy to get a hold of them. They are very communicative, polite, and response. They are willing to be flexible to meet the client's needs.

Sharon G_15

My mother would go insane without help. Everyone was very nice. Some of the aids talked too much for my dad, since he had just come back from the hospital.

Tiffany W

If it was cheaper or if they took insurance, it would be helpful. People are professional and I feel safe having them around.

Anonymous_7047

It helped me get back on my feet. They seem to know what they are doing.

Anonymous_6899

The agency could make my life easier by making sure the caregivers are on time and the tasks are being done. The agency could be better by matching the caregiver and clients better.

Michael G_28

It has been life changing. The agency stepped in when no one else could. I like that I can always get a hold of them.

Sarah G_4

They called and let me know how it went. The agency was not perfect, but it was better than the services I had used before.

Averi S

When Brightstar is covering so many shifts, it gives me a break. They have good communication. They meet scheduling needs. The quality of some of the aides has been really good.

Terry D_8

It takes a lot of stress off of me. They are always willing to help out in a pinch. We have had some great staff members.

Eric S_12

My nurse has helped me the most by being very responsive and is always there for help. I like that the nurse has been great.

Skye J

They could have more consistency with the caregivers. He was assigned a caregiver the first week, and they stopped being able to do that shift, so they assigned new caregivers, and then the next week someone was fired or quit, and then now we have caregivers that don't show up. I would like more consistency.

Jill S_12

They relieved anxiety for us. We were very satisfied, they obviously cared. The caregiver even called and checked in after we had discontinued.

Sandra (_4

They give my husband lunch. I like the caregivers.

Vadim K

The provider helps me with housework. I would tell a friend that the caregivers are professional.

Anonymous_6258

Knowing someone is there is really helpful. They are convenient and flexible.

Heather W_4

The gals that were sent stayed on their phones and weren't very attentive to him. One of them fell asleep. The most frustrating thing was the scheduling.

Jim W_8

Mrs. Wilkes is in an assisted living facility. The aide is only there for companion care so that she has a familiar face. I just feel like they probably do their best. I think they work well with me and my specific requests.

Anonymous_4237

They are able to do the things that I am unable to do. She is younger which helps a lot. I like the caregivers that have been sent that end up staying. They have done a very good job.

Brian C_9

The most important thing that the agency did for us was get a person here quickly by setting up the first visit promptly. I'd tell a friend that the caregiver that came out was on time and very flexible.

Christine B_12

My parents needed help with errands and housekeeping, but not the medical needs. I would like to see the agency improve their promises when they say someone is going to come.

Magdalena .

The caregivers should be introduced to the clients, to come up with a specific plan of care. They are pretty good, a lot of the caregivers know what to do.

Michelle J_5

The caregivers do anything he needs. The aids are great and accommodating. They are willing to work with us and our needs.

Ann L_13

I like that they're personable and have been good about supplying what I needed.

Barb G_2

They have all been awesome. I don't think that the agency needs to be improved. Our situation is just tricky.

Hank B_1

Some of the aides were lazier than others and did not do much for my mother. They were true to their word. They did not miss one shift in five months. They did what it took to care for my mom.

Anonymous_5792

She found somebody to cover the time needed to care for my mom. I was gone, and my mom's caregiver did everything for me.

Jean W_13

We have a quadriplegic. It gives us peace of mind knowing they're here. I've really enjoyed the people they send us. They have quality people.

Michelle H_3

It was the caregiver who made my experience great. They took care of my needs. I liked my caregiver, she did a great job.

Carol N_7

They could have done more check ins and on site visits. I think the owner could have been more involved in the situation.

Susan C_51

He would try to get out of bed, and they made sure he didn't or that he wouldn't hurt himself. They kept him clean if he wet himself. I like that they are very good at finding us lots of caregivers in a short amount of time.

Mary W_39

They could have given me the caregiver I wanted every day. We kept telling them what we wanted, and they would never do it. They should give the customer what they want.

Sharon G

They have sent good caregivers to care for my brother. They can improve consistency.

Donna _3

It would have been very difficult for me to have to care for my husband all by myself. The owner was incredibly responsive and they accommodated for stressful situations.

Robert N_10

Calvin would call us back and follow up with us. The caregivers were very in tune with her, and they kept us up to date on updates.

Barbara S_48

It is nice having just one caregiver coming each week to help. They worked hard to get the schedule to where it works well for my mother, it took a while, but they did it.

Anonymous_4530

They could send us experienced caregivers who are more observant. They need to communicate better and get better caregivers.

Kathleen S_10

If I did have our caretakers I don't know what I would do. They help me to do things that I cannot do by myself. The caregiver is absolutely excellent and I consider her a godsend.

Rosemary _1

Sometimes people would help me with getting someplace. I think that part of it is because it comes out of their office, there is some inflexibility on the part of the schedule.

Bruce B_16

The caregivers would go above and beyond for us. They wanted the best care for her. The staff was very qualified.

Beverly S

There are activities that I cannot do, and they do them for me. They have a lot of compassion and they really do care about their clients.

Mike T_4

If it wasn't for the care we wouldn't be able to function like we used to. I like their commitment to making sure the client has the adequate care she needs.

Susan S_33

We had a little misunderstanding about the time frame that I wanted in the beginning but that was worked out. It is nice to have someone here with the pandemic. They are more professional.

Annetta H

It made it so I could go home. I live in a different state than my mother so by having them it helped her ensure she could eat because at the care facility she was not getting food. It was all during COVID-19 so nothing was normal. The only challenge I had with them was consistency. I had worked with two ladies and trained them up with everything they needed to know about my mother, and then within 2 weeks, there were new ladies coming and going.

Anonymous_1887

They give me company and I look forward to talking to them. The people are good.

Teresa B_6

I know that I have eyes on her even though I am 700 miles away so I know that she is being cared for. They listen to all of my needs.

Sally _2

They made things a lot easier for us. They were very professional and punctual.

Don P_7

They had conversations with her and got her back into a normal, independent person. Their workers are competent, caring, and outgoing. They are fine people.

Carol D_16

I was very happy with the services he was receiving. I think the owner and the caregivers are really good.

Luz _1

We don't have the help that we need. The caregivers don't like to do anything. I'm very disappointed with the services. Every company I've been with has been bad.

Eric A_3

They are diligent, caring, on time, and patient. They also listen well. They are reliable, and professional.

Anonymous_2953

This score is an average for the aides. They made sure she was safe when she had a seizure. They were very good at letting me know when she had appointments, and they took her places safely. I like they had a nurse to do the assessment, and they had a binder that the aides could document things in. They were very good at making and following the care plan. I would definitely use them again for other clients of mine.

Olga T

We finally got a really good home care worker from them. She was dependable and willing to do whatever was needed. The first couple of people had scheduling issues. One gal ended up not showing up, and there was no way to contact her.

Karen E_3

The fact that he was covered at midnight allows me to sleep. They were able to get overnight care for my husband on last-minute notifice, and came through when he had a small crisis.

Donna J_4

It makes a big impact because it has enabled me to start my mom's long-term health insurance. If she declines, I know that she will be needing them more, and it's nice to have the extra help. I like that they are very helpful and attentive. Our caregiver is wonderful. They did a good job at matching my mom. They answer the phone when I call.

Marlana

I just don't know how well he is receiving it, but it just gives him some activities to do and things to look forward to do because he does not participate much in them. I like that they are very reliable and seem to do the type of care and services that I requested of them.

Carolyn _1

They have helped the most with his showers, and they change his bedding. I like that so far I have been having the same caregiver, and the quality of care is good.

Ken G_2

It provided security for her. I was really happy with the results we had. They were able to find somebody on short notice. They provided high-quality people.

Christine R_5

My mom didn't seem to connect well with the caregivers. I feel like they could be more attentive. I received feedback that the caregiver was falling asleep.

Karen @

They were very quick to fill the needs that we had. I like that they are dependable.

Eileen H_2

They do what they are supposed to do. We would be happy to do that. When the occasion occurs that we need that help, we would do that.

John M_8

My caregiver gets my breakfast, does the laundry, and tidies up. They are efficient. The lady that comes out is never absent.

Linda D

They met all of her needs and she became friends with the aides, especially one in particular. She depended on them to do her bidding, and they learned her routines. If she was asleep, they would wait and then coax her into getting up and getting around to see people in the facility. They made her time much better. They really paid attention to detail and they were compassionate even though she was difficult at some times.

Laurie B_3

I was a little bit nervous about the care. The provider could have sent a caregiver that fit better, and that is still my main concern. They were not very nice to me. I would have liked a caregiver that fit better with our preferences.

Anonymous_1117

I think by having someone here it has helped me the most. They are always here to ask if I need help with something. They take good care of us when they are here.

Liz C_2

They have made life easier by coordinating 24-hour care seamlessly. I would tell a friend that it is easy to use BrightStar Care. I wasn't satisfied with the model of the home care provider I had and chose BrightStar Care because of their reputation.

Anonymous_951

The provider could have a greater impact by having better office help. They don't communicate with each other. The office help is uneducated and not suited for the needs.

Emmanuel E

They achieved what we wanted them to. I think they could staff people that hold a little more compassion for my loved one.

George J_3

Mostly, they're just there so I can leave. They're nice and personable and they show up on time and make sure he's fed.

Jane _4

They caregiver was responsible for feeding him dinner and there were several times she yelled at him for not eating. They could have provided a better quality caregiver.

Margaret P_2

They could have told us that the kind of care my sister was talking with them about was inappropriate for my father. They should have listened to my father, as the client, and directed their conversations towards him. Severing ties with BrightStar Care had to do with an internal family disagreement about my father's needs. I felt like Kelvin, the manager, and the nurse, didn't advocate for my father. They seemed to have no understanding of the care of someone his age. They were more interested in sales rather than his welfare.

Linda C

She needs assistance because she can't get out of a wheelchair on her own. They pay great attention to detail, they are always on top of any issues that we should be aware of, and the owner will go and meet with my loved one. He also went and took care of her hearing aides on his own time.

Anonymous

I find them helpful. They've helped me go to my appointments and accompany me there. I think they're sensitive to the care and about the person and are willing to work with you with getting help for your needs.

University

They could have met with the representatives and go over the care. They aren't reliable for having staff to show up and that reflects on me and the families.

Barbara D_3

They'd have to do a whole lot for me to recommend them more. They could have gotten a caregiver that was available. I was given a caregiver that was not available and then when she was here, she would not do her job. BrightStar Care could have been more available.

William W

They are very good. They do an excellent job. They are kind, pleasant, and friendly. They come in here and take care of my bathroom, my bed, and watch me take a shower.

Lewis G

What comes to me is the fact that we've had some really good caregivers and I finally called and said that I wanted more mature caregivers as opposed to the younger caregivers because they have more life experience, and so for the most part, they've sent more mature caregivers. The fact that I can plan and use different hours has helped me the most because normally I was getting someone three times a week in the mornings but I needed to make changes to that and I found that very convenient.

Janet D

They are quick to provide services and they have quality care takers. There was an event here in Michigan and one of the caregivers was unable to come to my father's house. They were able to have my parent's other caregiver stay a little bit longer.

Frank T

They were prompt, polite, and did everything they needed. My husband warmed up to them immediately. They had a wonderful rapport. Two caregivers even came to his funeral. They allowed me to do my own thing, and they just took over.

Lisa

I have only had one negative experience with the company. I was 15 minutes late to get home, and when I arrived, the caregiver stormed out of the house. I was parked behind her, so I had to move my car, and she did not speak with me or give me her number to call her. She just stormed out without talking to me. Then I found out she did not really provide any services to my mom that day. Other than that, my mom has been very pleased with all the other caregivers. They feed her and keep her company. They keep her happy.

Carla M

I would recommend BrightStar Care because the caregiver that they sent was wonderful with my dad! She handled just about anything that came her way with grace, and there were some times when I wouldn't have wanted to tackle it! The service has made my life easier because the caregiver helps my father, prepares his meals, and does his laundry.

Mary B_41

The caregivers go above and beyond. Our life is easier because our caregivers do things that our family just can't handle.

Patrick B

BrightStar Care's caregivers are clean, they are straight up, they do a good job, they ask you what they can and cannot do, and they are able to provide good care. There are things I cannot do on my own so my caregiver help to fill in for the things I am not able to do.

Social Worker # 1

I think that Bright Star Home Care in Ann Arbor, Michigan is an excellent choice for someone who is independent and who prefers to live independently in the privacy of their own home and who is looking for some outside supportive care, services and assistance with their activities of daily living for them self, a friend, or for a loved one. They provide Medical and Non-Medical home care to their clients. They also provide their services to adults and the elderly. They provide personal care, home supplies and services, outside support for their clients as well. They also provide skilled care in addition to Alzheimer's and Dementia care for their clients. They also provide respite, short term and long term care to their clients. They also provide companion services, grocery shopping caregivers, therapist, physicians and skilled licensed nurses to their clients. In addition to they also provide various other supportive services and assistance to their clients that are tailor fitted to fit into their clients individual plans of care. In general, I would rank Bright Star Home Care with a five stars rating for their excellence in home care.