Visiting Angels of the Berkshires Pittsfield, MA

Karen L_43

Amanda helps my husband tremendously. They communicate great, and the care is great as well.

Provider Response

Anonymous_1721754682

They are allowing my mother-in-law to stay in her home. They work hard to find a caregiver for you.

Provider Response

Anonymous_1721143960

They provide companionship. They are managing the billing responsibly. They don't have enough caregivers.

Provider Response

Phyllis R_9

They give me a nice time frame, so I can run errands outside the house. They are very friendly, and they keep me up to date on things.

Provider Response

Judy N_14

They were compassionate and we greatly needed them. It was a great comfort to have reliable help. They delivered exceptional service.

Provider Response

David M_63

It is the companionship that is extremely helpful to her. I like that the agency provides quality companionship.

Provider Response

Eric M_10

They've freed up my time to be able to do my daily tasks. They've both been very good and attentive.

Provider Response

Jennifer H_19

It has had a positive impact. I like the folks who are providing the care they are doing a good job, and the agency has been responsive and keeping us aware of what is happening,

Provider Response

Judy D_18

It helps us out more than him. They set us up with Ashley, and she does what she is supposed to do.

Provider Response

Denise B_15

It is very helpful when she comes, she helps them be organized and prepared for the week. I like that they make sure my sister and I are informed if there is anything that raises a flag. they love Theresa and are comfortable with her and they are very communitive.

Provider Response

Susan P_34

He looks forward to their companionship. He trusts them. They are responsive and genuinely care for clients.

Provider Response

Anonymous_1702460080

She is helping with things right now they need help and support such as laundry and groceries. She is helping my mom in and out of the shower. I thought setting it up was very easy. It was explained to me and the woman I dealt with was very knowledgeable and answered all my questions.

Provider Response

Lowry N

Their staff and home care aids have been very positive. I think they are very thorough.

Provider Response

Sandie

Without question, Visting Angels has gone above and beyond for my father's everyday needs. Sue is a true professional, has a great deal of compassion, knowledge, and guided and supported us every step of the way. Hilda, Holly, and Pam took amazing care of my Father and not only cared for his needs, but showed him respect, provided companionship, and excelled at the light cleaning needed. They treated my mother with a great deal of respect as well and all were valued for their kind, caring nature. I highly recommend Sue and her team. They are a major asset and my family and I will forever be grateful to them.

Provider Response

B

I am not one to write a review, however, when the level of care exceeds my parameters such should be known. My brother had had a stroke which requires a level of care in which I needed an agency providing such. Visiting Angels has exceeded my wishes. The aide worker is highly skilled/ knowledgeable & experienced to provide this high quality skill, throughout. Sue and her staff have been extremely helpful with all aspects, to provide their knowledge helping me to make the correct choices in promoting my brothers care. As Visiting Angels has been so supportive to me and my brother, I have added to his length of care for another month.

Provider Response

Mike P_11

The thing that helps the most is their reliability. One thing I like about the agency is the quality of the support staff in the office.

Provider Response

Kathy L_26

My mom was living with me, and I am her sole caregiver. It took pressure off of me and allowed me to work. They have phenomenal office staff.

Provider Response

Jeanne L_3

It's not only care, but company and security. They have been here for us to help take care of her.

Provider Response

Jerome P_2

They are always on time. They are good with following up and have good workers.

Provider Response

Anonymous_7554

They have helped the most with the individual relationships. I like that they try to pair the client with the appropriate caregiver.

Provider Response

Anonymous_6526

If I have any questions, they're always right there to call me back and address concerns. I like the care my mom is receiving, they really care about her.

Provider Response

Leslie F_8

The care made it possible for them to continue staying in their own home. I liked the home health aide that we had from Visiting Angels.

Provider Response

Pauline B_9

My aide is wonderful. We talk about gardening and she helps me repot my plants. My aide from Visiting Angels is willing to do anything.

Provider Response

Anonymous_7154

The agency always knew what was going on. I like the agency because the administrator was attentive and prompt.

Provider Response

Anonymous_6042

There is no improvement, but we're not expecting improvement. I think it's good for the client and he likes it. It's allowing me to go to work, so it's helpful to me and the client is not alone. I like their dependability.

Provider Response

Anonymous_7064

Their caregivers are reliable, professional, and the office is easy to reach if there is a question. I like that they have quality caregivers and have been flexible when we needed it.

Provider Response

Kim G_16

They have helped the most with upkeeping his house. I like that their office staff is phenomenal.

Provider Response

Anonymous_6972

It reassures my family that someone is here. We are getting used to the idea that we will deal with the things that have to be done. I like that they respond to telephone calls very quickly. The service that I am giving has been fine and is satisfactory.

Provider Response

Kim G_15

My father-in-law says the caregiver is god-sent. We are looking to increase her hours. I have recommended them before.

Provider Response

Erika_1

She is only here two days a week. I like that they are honest and helpful. They are great to work with, they are easy to work with.

Provider Response

Joe K_9

They are there when we need them. They come, help by talking to her, and help her with toileting. I really love Becky, our caregiver.

Provider Response

Daniel O_4

They have really good communication, and they are flexible. They communicate well with anything.

Provider Response

Dave F_1

The provider has helped the most because she is compassionate and loving with my parents. I like this agency because I like our caregiver and it is a pretty well-run agency.

Provider Response

Paul P_7

They care for my mother. They were easy to talk to, specifically Sue.

Provider Response

David P_33

The agency sends caregivers that cook my meals. I like how the agency does what they're supposed to do.

Provider Response

Donald S_27

They help me in the first hour of the day; from showering to dressing to making breakfast. I like their ability to be on time and send competent people.

Provider Response

Kim F_7

They have provided all that they can. They are receptive to my mom's needs.

Provider Response

Robin M_9

It's reassuring knowing that there's someone with him. They're very accommodating and great with communication.

Provider Response

Stephanie S_8

She helps with daily activity. I like that they are efficient.

Provider Response

Linda B_48

They allow me some time. The gals are friendly and good with my dad. They're patient, prompt and reliable.

Joanne S_13

I can count on them being here so I can go out. They are reliable about getting me someone every week.

Paul H_19

They take him out to get necessities. This makes him feel more independent. Sometimes their communication could be better, like caregivers calling out at the last second. I have to contact my loved one ahead of time to let him know. Visiting Angels doesn't give employees work phones, so I can't direct directly with the caregivers, and that's ridiculous. That's a policy, but I know from experience that that's not that expensive.

Mike G_18

They've been here when I can't be. I like how prompt they are. They aren't late.

Pat M_14

It helped us be able to go and do other things we needed. They were always treating him with respect.

Ron B_9

They call me whenever I need help. They are quick to respond. The care givers are very friendly and very attentive to the patience need.

Cameron N

They walk with him. They help him out on his everyday life. That gives me time to do what I need to. They take care of my brother.

Christine_1

I trusted the person and it was good to have my husband have an attendant since he cannot be left alone. The management was very courteous, professional, and prompt. The caregiver need to be supervised.

Holly R_1

They did everything my mother couldn't do. I like the people who worked with my mother.

Brooks K

They helped with household tasks like laundry and bed making. I liked that they were easy to work with. Most of the caregivers were kind and good.

Patricia P_22

They took care of her personal needs. Our caregivers were very professional. They were caring and kind to my mother.

Anonymous_5029

They're very caring and considerate. They were not intrusive I was uncomfortable because I haven't had anyone come in before. But the care was still good.

Anonymous_2767

She has specific line up of what she does. I like how easy it has been.

Anonymous_3010

They give me an opportunity to go out and do some things I wouldn't normally be able to do. They could have more training for their caregivers.

Peggy B_15

They make life easier because I can't provide all my needs for my husband, so they take care of things for me. I would recommend them because they are very responsive. When I call, they do the best they can do. They are responsible and responsive.

Michele G_2

I like that they are responsive to my needs. I find that the people who come from them are well trained.

James D_36

They take a lot of the slack off of myself. I wish they could get transportation services.

James E

They reach out to a doctor or emergency room or things like that, it was outstanding. There was an incident where he had fallen and was really sore. I contacted them and we thought calling an ambulance was the best option. However, she also went ahead and called the emergency room and that was really big. I liked their ability to communicate and willingness to be flexible.

Mary R_37

I have my caregiver cook for me every Saturday, so I'm eating well. They are very efficient, they go above and beyond, and I like my caregiver.

Magda T

He is always available to help me when I call her. The provider helps me when I can't, like with his hygiene. I like how they are prompt and they are always on time.

Christine M_7

We would not be able to take care of my parents without their care. I am over 5 hours away so they have been helpful about taking care of him. For example, if my father is having issues with his eyes they will tell me that they are setting up an appointment for him. They have worked with us totally even on days that they would call out. They are good about finding someone else.

Cheryl C_4

They do food prep, shopping, and laundry. They have been very consistent.

Sue C_8

It gives me a chance to get out. It gives me relief. They are very accommodating and they have people that my husband likes.

Barbara M_31

They take care of the client, otherwise I don't know what I would do, she would be in a nursing home. They need more people, I know it's not their fault. It's just hard, because people move on and leave.

Dan S_9

The caregiver was very compassionate toward my mother. That was helpful for her. They were great. Sue, the manager, is very professional.

Ada A

They could occupy my husband while I do the things of that I need to do. They are available and all the things they are able to accomplish.

Phyllis H_2

I'm all alone, so they have been very helpful. I like that they are always on time, cheerful, and helpful. There's nothing I don't like about them.

Lisa B_11

They are good because his A1C went down. They are doing what we asked them to.

Crystal W_2

I was able to get more rest with the help. They were able to come through when I needed someone.

Anonymous_2919

I wish we had more time for him to interact with her. We were starting to get into a pattern with her but then COVID-19 hit. I'm very impressed with her though. He interacts with her in the car and remembered the routes. I was happy with the care, I just wish we had more of it. We've been very impressed and pleased with the services. I think she picked the best caregiver for his needs.

Carole H

They helped the most by giving me time to do things at my leisure and pursue my hobbies. I had two or three girls and all of them were cordial and willing to do anything I asked. I was very comfortable with them.

Karen M_22

At this point there's really nothing improve. It's all up to me with what I want her to do. I think they do a good job. They are easily accessible and I've had no trouble finding replacements.

Julia W

They bathed him. The supervisor emailed me someone else's information.

Rosemary H_2

It helps us both tremendously. I love the girl who comes, my mom likes her a lot.

Dorothy K

It puts my mind at ease knowing that somebody is there to take care of her. They do exactly what they advertise they do. They have compassionate caregivers.

Jackie C_5

It's huge because I'm in Florida, and they are in Massachusetts. I like the communication that I have with the people.

Russell W

The caregiver did everything that was asked regarding the housekeeping and preparing meals. The caregiver could have been less rude.

Anonymous_3127

They are available when we needed them. They were very responsive to our needs.

Eugene E

They come in, do exercises with him, and they wait on him. They also clip his nails and do anything that he wants to get done. I like that they are very good with anything that I need, and I have had good luck with the caregivers they send.

Anonymous_2754

I need some additional help. I am very happy with the person that I do have.

Stephen P_4

She really does need to connect with somebody. They have a lot of patience with my mother, even though she is pretty tough.

Anonymous_2706

They could have had an aide at a more convenient time of day. The people in the agency could have a better attitude. They were good, but every once in a while they seemed to be patronizing.

Earl S_1

They were more for companionship than anything else. They are fairly reliable, and I felt that my mother was in good hands.

Marie S_5

The caregivers do whatever needs to be done when my mom requests something. The agency works very well on filling in the schedules. I need care for my dad morning and evening, so it's very important.

Stacy M_1

They take her shopping, and that makes my mom happy. There were a couple of bumps at the beginning with scheduling. They had someone available, and then the person could not come or had been double booked. Then they quit. The communication around that was a little poor. I do understand, though.

Tammy P_2

They helped with meals. They helped with caring for him in general. They helped maintain his safety. The actual qualifications of the workers could improve. We had a couple that were not CNAs and were not as experienced with dementia patients.

Pat M_5

It was my husband's last days, and they provided the practical support I needed for that. I was very happy with the people I dealt with in that location. They were responsive to my needs.

Anonymous_2549

It is rather difficult because I don't know who is going to show up. I need somebody when I need somebody. I had asked them for three days a week. I need someone when I end up in the hospital and when I am very sick. I need them to send somebody so that I am not alone. They need to follow my directions and not their own. I am the one paying, so I should have some say in what happens.

Arthur B_9

We couldn't have asked for anything better than what they did for us. They did a phenomenal job for us.

Harold H_4

We could not have done it without them. They were gentle. They got used to our daily routine. I learned from one of them how to be a better caregiver, myself. They had great advice. They were kind, they trusted me, and they gave us our space when we needed it. They were just very caring people. It would not have been possible without them.

Judi A

It was wonderful. They did everything I expected. The amount they were charging according to your income needs to be changed.

Anonymous_1929

I have a feeding tube and they help me with that. I think they need to pay more attention to the time with the patients, in accordance to the client's needs.

Sue O_2

It makes it easier for my mom to function. They saw that my mom was behaving differently than usual, and they notified me about it. I like the people that are working with my mom because they are very attentive.

Anonymous_1851

In my case, it has improved my life by giving me time to do things I need. The quality of the people and staff is great. They are professional, qualified, and experienced.

Christine D_1

He does not get daily care, just two times a week. The person that I work with from the center in the falls has done wonders for us. I would like them to have more availability of aides.

John & Irma S_1

They help me the most by keeping my house clean. They are very efficient.

Kim &

The impact has been very positive. The caregivers make things very social for my aunt. They keep her company, but they also ensure her safety. Her fall risk is getting better I think. They are always there for her to make sure she is safe when she gets up to go to the bathroom or makes a move. Because we are on 24-hour care, there's a lot of hours and days to cover. I would tell people that they are always available. There have been very few circumstances where they are unable to show up to do the job. That is a big deal for families who work, have children, or have other obligations. They have been taking care of my aunt and uncle since October. In the scheme of things, it is very amazing!

Darrell _1

They made it as good as it could be. They didn't have to do a lot, they mostly fed him and made sure he was comfortable, got him in and out of bed, and helped with toileting. The office part of it is mostly what I had issues with. The care itself was wonderful.

Heidi U

They are here, they fix dinner, and they make sure that my loved one is in her pajamas before bed. There is only one person that can help us, and it is hard for that caregiver to get here for us. They usually miss one day a week.

Kate P_2

They check in on her. We are all worried about her because my father passed away two months ago. They take her grocery shopping and escort her to lunch and do light housekeeping. They are very responsive and have really developed a nice relationship with my mom. She is comfortable having them around. They are reliable and kind and seem to love what they do.

Carmella B

They help me get dressed and they help me shower. They do the best they can do. They are very nice people and I like them.

Carol B_7

It helps my stress level because I am a caregiver 24/7. It helps me get away and have some fun. I like their policies and I like that they always have the people meet their clients.

Linda W_2

They could have more of a sliding scale when it comes to price. They only have a fixed price, which is nice only if you can afford it. Their effort to try and keep staffing consistent makes them great. They also try to replace caregivers that don't work well.

Tammy W

They help me so I know that she is taken care of, and I can continue to work. They are very accommodating when I need something changed.

Laura C

They should have been more insistent with the care. They were flexible and friendly.

Karen K_13

She is just someone there to talk to her and be there for her. Now she is bathing and helping with that. They truly care about the person, and they seem to want to know the person.

Erika S

The services are making a big difference, but kind of frustrating. The frustrating parts of it is keeping consistency. I like that the person who runs it is very responsive.

Irene M

They have been very respectful of the people they are caring for, they are very knowledgeable, and they report anything that is happening. Without them, life would have been not as possible. There wasn't quite as many hours.

Bev L

I like the owner. The scheduling has been a little bit of a problem. She is my mother, and I don't have to be there. I can do other things when the caregivers are with her.

Sara S

They are reliable, flexible, and extremely supportive. The aides that they have brought in have improved my husband's quality of life, and they are reliable.

Anonymous

I would recommend Visiting Angels to others because they have been good at fitting in extra appointments for me when I need them Visiting Angels has been very helpful. It makes things easier because I know someone is looking after my loved one and they keep me updated on things.

Mary A_34

I would tell someone that Visiting Angels does not have a good office staff to work with. Visiting Angels makes my loved one's life easier by having companionship and taking care of less responsibilities for my loved one.

Gloria L_2

I would tell a friend that Visiting Angels is very caring and good. The owner really does a lot of work to make sure that they have good employees for their clients. My loved one is taken care of and I can relax because the caregivers from Visiting Angels do things with him that make me happy.