BrightStar Care Bethesda / Silver Spring Kensington, MD

Elizabeth R_17

She has made a big difference. She does a good job. I only use the aide part-time. I've had this aide since last summer, and she has been terrific, but others they have sent have not been terrific.

Rose _1

My Mother can stay in her home. They have a high quality of caregivers that arrive on time.

Brian N

They are able to take care of anything I need. They are very thorough and attentive during my visits.

Eva_1

They're very helpful, and they accommodate the changing needs, and I like the ability to email or text. I like that the communication is easy and the quality of the caregivers is good.

Anonymous_2757

The girls give me breakfast and lunch. I like the girl who comes and works with me.

Jennifer_4

The caregivers help with nurse care like making sure the fluids are flowing. They could improve with their communication by being more clear regarding insurance.

Mary C_94

They help with changing my diapers and cleaning me up. At the end of the day, they change everything again, which is They are very consistent with getting the same person. The services I had before changed people all of the time.

Susan C_59

They have helped the most with the monthly infusions and if it runs slowly the effects are lower. I would recommend them because of the quality of the nurses and responsiveness of the supervisors.

Anonymous_7573

They helped the most with driving. I would recommend them because I like the people.

Samantha L_2

The services are a great help when we have coverage because I am able to sleep and not worry. BrightStar Care can improve on their communication and staffing.

Diane _11

While I was ill it was quite helpful to have the services. The women they sent were lovely and very helpful.

Anonymous_6664

Its very helpful and takes some burden off our shoulders. We need more hours. I like that they are very responsive in the admin team.

John K_57

They help me with my hygienic needs. They are on time and the caregivers are really good.

Anonymous_7144

It was a godsend; I couldn't have done it without them. I liked that they were very responsive and quick, I only saw 2 of the employees but they were excellent.

Anonymous_7050

They were expensive, but the services themselves were good. I liked that the care they gave me was good, and the provider was efficient.

Anonymous_6948

Some caregivers are really good but do not stick around and some are really not a good fit. They really need to find a way to have continuity. The problem is that the people who have done a good job are outweighed by the bad caregivers. They need to work on having continuity with the caregivers. We really need consistent caregivers because it's so important for us.

West O

I am not sure how the caregivers could have had a greater impact. The caregivers helped the most by being available. I don't have any reason not to recommend the agency. I am not sure what the agency needs to improve on. I like the home care service. The availability of the service was great.

Kimberly M_8

They helped the most by just being knowledgeable and with the physical handling of my mother. They were very responsive and helpful during that time.

Chris N_6

They are an additional support system. They are responsive.

Joan _5

I am relieved because I know that the client is being taken care of. We were introduced to our case manager and I just loved her. She is very professional, casual, knowledgeable, and an excellent listener. I just felt very comfortable. She was upfront and she answered any questions. She was honest about what was expected.

Anonymous_6432

They arrange care for us very quickly. I like that they are very quick in responding to us.

Ciera

They have helped the most giving some stability and structure to mom's schedule. I like the flexibility as far as communication. If someone else needs to be sent they are able to find someone to cover.

Linda _11

They have taken over his care as far as his personal care. I like that they are responsive if I need something, and I think the people they employ are very well trained and polite.

Michael G_20

There is nothing that they could have done that wasn't done. So much of the care depended on the personality of the people they sent. Things varied so much from person to person. It was not all consistent. The coordinator in the office was very good at her job. She responded to what was needed.

Phoebe R

They provided excellent care for my mother. I like the amount of supervision and communication we got.

Martha M_9

They will drive me to doctor appointments. They are essential to my needs and get what I need done.

Andrew M_1

He really needs their help. She is very competent. There is one person in particular from BrightStar Care who helps my father. She has been with us for almost three years, and it has worked out well.

Eva M_1

It's been fine. I don't think there's anything they can do, it's just my stage in life. They've seemed to be on top of business. They have professional attitudes.

Amy P_4

They report how my mother is doing every day, and that allows me to make adjustments for her. The person who coordinates all of the aides is outstanding. She juggles a lot and when you need something done, she is there.

Hadassah L

They take care of my mom, which is the only thing I worry about. I like the staff because they are very nice. Her coordinator thinks outside the box and gives us lots of resources.

Valerie G_1

She needs assistance with all of her ADLs so the aides help with that and exercise. They have high quality aides as well as nursing supervisors.

Joyce H

The service was not good. I would be lying in bed crawling and screaming trying to get the attention of the aides, but they just slept in the other room. I had to call my son, and he found them in a deep sleep in the other room. The caregiver stopped up the toilet by putting things down it that they are not supposed to go down.

Anonymous_762

They need to be more involved and interested in the client instead of just sitting around. The caregivers come, sit down, and are on their phones.

Edith K

It means I can be confident that she is cared for during long hours of the day. It eases my stress. They are very attentive, professional, and on top of whatever is going on. They make an effort to match aides to individuals.

Lauren V

The nurse that comes is flexible and is with my mother. She comes to our doctor appointments. They are very easy to reach and are flexible.

Naomi G

They especially helped with going to appointments. The caregivers were courteous, kind, and helpful. The people I spoke with about arranging the care were helpful and responsive.

Louis B_2

They are interested in what I've got to say, and they don't look at me like a freak. Everything goes well. I think they're very good. They have a great deal of knowledge.

Stephanie R_1

My mom can't survive without someone helping her. They make it very easy when I need more or less hours. The people are amazing.

Anonymous_688

There is nothing that is coming to mind. The only reason I didn't rate them higher is because the management was a little abrasive. I would recommend people if the person lived in the location my loved one is at. I liked how the aides took time with my loved one. However, I don't think they were totally honest about why the aides would leave. They came sick, and my loved one can't be around sick people.

Stephanie _1

They need to help get him out more and be more persistent with bathing. The manager and care coordinator Margaret is amazing.

Elinor F

The give total care that they are supposed to give and they are receptive to her needs. They are reliable, the caretakers seem to be experienced, and my mother is pleased with them.

Gloria P

It made my life easier. They were very reliable, stayed as long as they had to, and came on time.

Florence H

They are very helpful to me in my life because I don't have to worry. They are very attentive and care very much. They manager and the people they sent were very knowledgeable.

Mitchel M

They have done everything they can to take problems away from me. They coordinate all of the aides that my mother works with.

Richard G_12

The aide was nice and professional. They there with my wife so that I could go back to work after her procedure. BrightStar Care was responsive.

Georgia M

They give my mom that break for four hours a day to get her stuff done knowing my dad is taken care of. They look to be responsive, and they are very in tune with my loved one's needs.

Gertrude R

Some of the nurses are very good because one nurse is very competent and has a lot of experience. In general, they are able to cover once one of the employees can't come. I wouldn't be able to take care of my mom and look after my family. I wouldn't be able to take care of my family and not be able to take care of my mom without them.

Sherwood G

The care was quite good. The providers went out of their way to take initiative and do what had to be done. They did what I asked them to do and more.

Daniel

They agency is well ran with good supervision and staff. I feel much easier with my mother getting the help she needs. She has dementia and it's nice to know they are there. She is also eating better.

Richard H_6

I would recommend BrightStar Care because of the great people that work there. The services help me a lot with things I could not do on my own.

Ellen M_3

BrightStar Care's caregivers are caring, and the management has done very well. I know that someone is watching over my mother.

Linda K_9

I would recommend BrightStar Care because they did a good job on getting things set up for us. Everything about BrightStar Care helped my mother out a lot.

Graham R_1

BrightStar Care is responsive and efficient in terms of matching a caregiver with specific needs. The services allow me to go work.

Page L_1

I wouldn't recommend BrightStar Care because the caregivers made us feel bad for help and sometimes there is a language barrier. When BrightStar Care were doing good, they were helpful. At the end, they weren't as helpful.

Sylvia L_1

BrightStar Care is very efficient and they complete the work for me. My caregiver does everything I need including making my breakfast, and helping me shower.