BrightStar Care Anne Arundel County Crofton, MD

DARIUS U

The most helpful thing is that they come to our home to do the infusion so he does not have to be intubated for travel. I would like them to improve the scheduling process.

ROGER J

It is just fine, it made me be able to move around better. They are very good. They know what they are doing and how to take care of the problem.

Carole P_3

The intake process is fairly smooth. I like this company because I trust their clinical providers. We have good communication with them.

Cheryl _5

If they had been more vigorous instead of lenient, I think it would have pushed him along a little more. I would rather they had been more vigorous with the physical therapy.

Shaun H

The caretakers are the best part about the services. We have been happy with the quality of care.

Dee _2

They could lower the prices. I like that they are always available, I can get a hold of them always.

MELANIE P

The process is easy for me. They are easy to deal with.

Anonymous_5336

I have someone 3 days a week and I don't think I could manage without them. I have 3 days covered with 2 companions. They do my laundry and supervise me that I don't fall, particularly in the shower. I like the fact that they work so hard to get coverage when I need it.

Betty B_31

Having another pair of hands helping out with my mother was very helpful. The people who provided the care were very nice, kind, courteous and helpful.

Joe P_7

They have attention to detail. They are reliable.

Lorna S

I'm bedridden and need attention 10 hours a day. What ever I need, they do.

BRITTNEY J

They have been flexible and on time. I can't complain. They have good communication.

STACEY T

They provide what I need, sometimes my body doesn't react to it well, but they do what they should. They are on time, and they reach out to me. They set my appointments and make sure my medications get to me on time.

Shari K_1

Only because the client was sleeping when they came. They are reliable, and the caregivers are kind, they are very helpful. They help make sure the responsible party stress is less.

KATHRYN J

They have helped the most in receiving my infusions. I'd like them to improve the ease of scheduling. I like that they are easy to get in touch with.

Anonymous_7330

They are professional and compassionate which has made my experience positive. I like that they are professional.

MAURELL C

They are very careful with my care. I like that they are very caring.

FOUNTANE P

They can improve by giving me more appointments. I like they are a nice company with nice people.

PAULETTE G

It just made everything better for the time that she was here. The treatment I was getting was helping me to get better. I would recommend them because I liked the nurse I had.

Susan H_67

They allow me to do other things that I need to get done. They respond to my needs for caregivers and given the personal issues other agencies have, they go out of their way to find care.

GEORGE B_2

The agency works around your schedule. I like the agency because they come when they say.

Anonymous_5045

They have definitely benefited me positively in my daily life. All of the nurses that they've sent have been doing work for many years prior to coming over to me, and I appreciate that. I appreciate how the staff they send out always seem to be very professional, friendly, and courteous.

Carolyn G_11

Getting me out of the bed and into a wheelchair has been very helpful. We have just dealt with one person, Angie. She knows what she is doing.

Robert D_47

They have provided the care that we need. I like the caregiver they provided.

LISA U

They keep my infusion schedule regular and her care and concern. My nurse is wonderful, caring, and always on time.

Susan H_65

Just being there for my mother helps me the most. They have good communication.

Shirley B

I was working and we felt comfortable with them. Everyone is very helpful and accommodating.

Donna E_9

They helped him the most with his hygiene needs, and ambulation. I liked that they were very accommodating.

Carolyn G_9

They help me the most by being here on time and showing up. The agency is very helpful.

Alan G_6

During the four hours, she has care, and they help with showering, caring, and exercising. We have had 3 no-shows. Everything else is good.

Frank G_9

They provided the correct service for me. The people that came were good, and the staff communicated well.

THERESA U

Communication makes my life easier. I love the nurse they come to.

Anonymous_5993

They remind me of things I need to be doing. The caregivers are outstanding.

Anonymous_6659

My provider helps me get Infusions done. They have great nurses.

Nancy K_17

The agency didn't help at all. They missed a few days before my husbanded ended up back in the hospital.

Beverly G_6

I could leave home and not have to worry about my husband. They were very flexible.

Anonymous_6595

They help with things like his personal hygiene and keeping him company. They could have better communication.

Anonymous_6623

I had 2 people show up one time, they could have got the schedule straighten. The scheduling was messed up.

MORGAN H

BrightStar Care has made my experience positive by by letting me get the care I need while staying at home. I like BrightStar Care because they're convenient and easy to work with.

Robert D_43

They were flexible with the requested hours. They are very accommodating.

Anonymous_4542

They helped most by showing up. One thing I would tell a friend is that the caregiver was very good.

Ellen R_8

I don't believe they could have. The agency had better availability than other options.

LSVS

We were given a caregiver who was very skilled, but who had a lot of emotional problems that were troubling. Caregiver walked off the job mid-shift and we were given no support or follow-up during or after such a situation. Were able to find reliable help elsewhere.

Carol G_24

We liked that they were dependable. They were willing to help me out at the last minute in a tight spot.

Jean B_21

They should show up when they said they would. They should provide the service that they said that they would.

Chris D_11

It didn't interfere.They made things positive by working with my schedule. I like the response time and how friendly they are.

Sharon W_23

I like how they are very responsive.

Anonymous_5546

The caregiver was only here three days a week. They were always short-staffed and they didn't notify us in advance. For me to recommend them more they need to provide a caregiver that is consistent in their availability.

FREDERICK H

I don't have to drive as far to get the services. They are timely and communication is good.

Anonymous_5419

They provide a nurse whenever we need one.

Anonymous_6205

They could do household work consistently and without having to be told over and over. I would like them to have better-trained home aides and more people available.

JOHN M

I would have liked more consistency of the care. They had trouble getting personnel online and it was hard having people visit different patients. I would have liked consistent caregivers.

JAMES M_1

The caregiver has helped by explaining my medication and lets me know what is going on. The caregiver does not rush through activities.

Diane S_33

They were picking up groceries and keeping my sister safe. They were very communicative with me.

Phyllis _1

The aides show up. I like that they are quick and efficient.

John C_51

It really helps my mother just to have someone there to talk to. They are good at having consistent health care workers.

Barbara N_9

The provider has helped the most by helping with bathing and transfers. I like the agency because they have good caregivers.

Lorraine P_3

I needed a caregiver who would work with me. The one lady I had would have a fit whenever we were five or ten minutes late from coming home after a doctor's appointment. They need to improve their ability to find a caregiver whenever one calls off.

Richard B_51

It helped me get back to normal life. I like the nurse they have provided.

TINA S

They show up on time. They call me. I like their care.

Anonymous_5779

The unreliability has been not good. It makes my wife freak out. They call us half an hour before she was supposed to come to let us know she is not coming. Our caregiver has had health problems and car problems, and they haven’t been able to find anyone as a back-up. We are kind of on the edge, they are just not reliable enough.

Deirdre B_2

They have a good impact. If I did not have them, it would be stressful. They have really good personnel.

Frank G_6

They were very helpful and did what we needed them to do. I like that the people that they have are very competent and responsive.

Susan S_52

The provider helped with the bathing and the laundry the most. I liked that the hours were flexible within the 4 hours.

Kevin D_4

When they are with her they are supportive to her. Sometimes they don't have enough staff but they have been helpful.

Tammy S_5

The services provided caring caregivers. They did everything they could to help around the house. This agency's communication was always on point.

Anonymous_5491

I like knowing that another person will be walking in the home and doing things for her in general. They are struggling with staffing, which filters down to other things.

Joanna _2

They take any issue I say seriously. I really don't have to worry and I don't have any complaints.

PAUL C_1

It has been good. They are always on schedule.

Anonymous_5345

He was kind of out of it, so there wasn't a lot of feedback from him. There wasn't anything they could have done. They were really good. They were very kind and compassionate with my father. They were gentle.

Anonymous_5264

She takes him to the bathroom when needed. I like that two representatives came out to assess what our living quarters were like and what care was needed. We were fortunate to not have to try out different people and that things kept falling into place.

Patricia _3

We've had different people, and one was much more professional, more nurse-like and the other less so. They could have vetted their staff more. I liked that, working with my sister, we were able to secure care when needed. They were prompt and it has been appreciated.

DONOVAN G

They help most by assisting me with my medication. I can talk to my nurse whenever I have questions and she responds. They could improve their time management.

Jody B_1

My mom came home on a Saturday and Laura guided us to all the things that we would need in order to take care of my mom at home after the hospital. I really like that they are a really good company. Laura Jones was really good at walking us through the sign up process.

Anonymous_5116

They provided home health care on an as needed basis. They could be more reliable about calling back.

Stacey R_1

I trust them. That has made it easier. I appreciate the communication from the office to me. They let me know what's going on.

Betty D_11

I was able to feel comfortable leaving her home. When the nurse came out, she was very welcoming.

Dana R_4

The agency has provided great caregivers and have good communication. The caregivers that they provide are fantastic. They do everything I ask them to do.

Mary A_63

They always had somebody come when they were supposed to. The caregiver we requested came almost every time. She was very good with my husband until he was able to use his arm again. The caregiver was wonderful with my husband and she took good care of him. We had her most of the time.

Lisa W_11

They have really helped her by bathing her. I like that they are good at communicating with us.

John "_2

She likes to have somebody else there. They need to have better communication.

Carol S

I think that we get four hours a day and it is very helpful. The caregiver is always looking out for her conditions. I like the person that we have. We have only had the same girl for the last six years.

Wendy M_8

It allows me to do things while they are here. Sometimes I am a little confused about the things they are able to do as an agency.

Betsy M_4

They helped me to go places and go shopping. I liked their personnel.

Sheri P_1

Some of them don't talk to him and some don't bathe or dress him. Others are very nice to him. They could stay on top of the scheduling and include us with the changes. We can't read the schedule from our phone. They only send us it a week at a time, and we would like the whole month.

ALVIN C

I haven't had any problems with them yet. They make sure the medicine is coming on time. I like that they are on time.

JULIE D

They have helped her the most by providing a nurse that she likes. I would tell a friend that they are reliable.

MaryAnn F_1

They help me take a shower. I can depend upon them.

Michelle S_7

Mildred's health is declining, but they are making her as comfortable as possible. I like the people who work there, everyone who I interact with is excellent.

Allen J_1

Shirley is wonderful, because she is a very caring person. She helps both of us very well. She is willing to help him with whatever he needs. I like Shirley our caregiver because she is top notch and I would recommend her to anybody.

Dan M_7

It helps me not have to be there while they are watching after her. They are personable and they stay in contact with me.

Emily _3

My mom won't let them do a lot, that is the problem. I think they are doing the best they can. She just wants to control everything. They are easy to reach, responsive, and generally caring, and compassionate people.

Mary C_67

She is by herself, so they give her companionship and they give us a break. They are open and honest with us. They have been great.

KIMBERLY O_1

The caregivers are very friendly and understanding. The nurses that the agency sends are knowledgeable and they take good care of Kimberly.

LeaAnne F

They have sent her some great caregivers. I like that they have tried hard to keep her with the same caregiver.

Emily S_10

There were a couple of small issues but nothing major. They are easy to get in touch with and they are very nice.

Cecily B

They improved her quality of life. I thought they were compassionate, qualified, and professional.

MATTHEW A

They give me an IV and shipped my medication out. They are reliable.

DONNA P

The caregivers just come in once a month to give me an injection. I really like the people in the company.

CARMENLITA A

They answer all of my questions and I am confident in their confidence. They are very considerate and I like that. My nurse is wonderful. Everyone is very professional and personable.

Michelle B_16

The services made life easier because I had peace of mind. This company follows-through with what they say they will do.

Saul B_1

I don't have to leave my home for infusions. The nurse is very kind.

Anonymous_4435

The caregiver takes very good care of my dad. Everyone has been very friendly.

VIRGINIA E_1

It is allowing me to stay home and not have to go to the hospital. She has always come when she is supposed to be here. The nurse that they have sent is consistent, professional and knows what she's doing. I have a great relationship with her.

Winette S

They are always very friendly. I like the intake process.

Neisha H

He likes that he is home and is able to receive the care that he needs. I like that the scheduling is easy and consistent.

CHRISTINE C_1

The services provided by BrightStar have been a high impact because my health is improving. I like that BrightStar has friendly nurses.

JOHN C

If they were not involved with ordering the medication it would be great. Also, it would have nice having someone that came when they were scheduled. The last nurse I had, Ellen, was great. The one before her was not very good.

THERESA O

They always called to see if we could pick up the chemotherapy. They delivered it for us too if we could never get it. The nurse, Audrey, is thorough and I really trust her. She was always able to be there.

SUSANNE K

I think just having the ability to have it done at my house rather than at an infusion center helps. I haven't had any problems with them at all, from scheduling with the nurse or with the nurse who comes for my care.

Nolan R

She had a surgery and suffered from a bit of dementia. It was last minute, and they were very responsive and worked with us, especially during COVID-19.

TRUDI C

It saves me from going to the lab, and to the doctor's office. I have been very satisfied with my nurse, the timing is great and there have been no problems.

WILLIAM C_4

I was having a lot of fatigue before this medication and I have very little of that anymore. The person I have is great.

JASON A

The most helpful part of services is that the nurse is very proactive. I like the nurse that comes.

RENE S

They help me with my medications. They have good quality of nurses.

Anonymous_4091

We had the expectation to keep the same person, and then we had three different people, and that was not alright. They could not supply us caregivers, and we could not have the same person at all either. They were not terrible, but we expected more and thought they would be organized, and they turned out not to be organized and were unable to send us help.

Victor B_1

They were there as required by the hospital and they worked with me on whatever issues came up. They followed through with everything that was supposed to be done and they were very polite.

RASHIDA K

My caregiver has good bedside manner and I can trust her. The nurse that they provided me with has good bedside care and she really cares about my well-being.

Katherine _2

It's just a matter of my condition that I quickly tire physically and mentally. They have been quite willing to work with me when I've had to make changes. When I have particular needs they check in with me.The CNAs have been friendly and helpful.

Maxine U

The most helpful part was the nursing staff and their capabilities. I liked that they introduced themselves and what they were going to do.

Bob B_12

I feel better about having people over with the client. My aunt just has a hard time letting the caregivers care for her. We've gone through a number of caregivers, and we would prefer having the same caregiver each time.

Pattie G_1

I feel like they have become part of the family. It is like family is taking care of him. We have had a good experience with everyone, and the quality of the caregivers is great.

Melanie F

I think the caregiver should have been better prepared to do what was needed. My caregiver did not seem very prepared to do the job. She was supposed to do all the work that an aide would have done, but she did not.

Robert G_39

They did not provide anything, even though they were contracted to. My wife was in a long-term care facility and they have a COVID positive resident. We insulated her without any help for almost a month. The caregiver didn't want to work here since Sandra had been in that place. She sat there for an hour.

Patricia G_13

My loved one is 93 years old, and they've waited on my loved one's hand and foot. They are actively involved with my loved one and give my loved one a lot of stimulation. The people have been great, and they've been very caring and responsive. I've found the care to be based on my loved one and it's very well done.

RYAN R

We see a nurse once a month, and they are very flexible to work with. They are very responsive and we have never had an issue. Anything we have asked them for, they have made happen.

Deborah D_3

They help the most right now by helping my mom get one on one care to help her as she was weak and going through cancer. I like working with them because they were really flexible in finding the right care for my mom.

Tabitha S

I didn't have to drive 5 hours back and forth every day to take care of my loved one. I like that they showed up. The last service we had didn't show up three different times.

Patrick L

They are providing companionship for my mother in an assisted living situation. They are very communicative, and the people they send to my mom are helpful.

JASON C

They monitor my vitals. The nurses have been very good.

Julia K

I get respite care from them and it allows me to go out to take care of things or visit family. I wouldn't be doing that otherwise. I've liked the quality of the caregivers they are able to send.

EDUBIGIS A

They've just treated me well and I like how they've been able to help me. They are good and they treat everyone with good quality.

David M_22

I had to be under observation for 24 hours so they just had to be there. They did exactly what I needed them to do.

Mary B_9

They are acting more as respite care for me to take care of my mom for a couple hours so I can go out and do things for myself. I like how they are reliable and flexible.

Mark M_8

The got her out of bed, washed her off, and helped around the house a little bit. Some of the caregivers did not do anything. They raised the price on us. The price was too high.

Harriett B

They should be a little bit more flexible with scheduling. I like the professionalism of the office, but not necessarily the people that were provided. I did get people who spoke English unlike my previous provider. The two ladies that came out were very professional and personable. They provided a carry bag, the CPR equipment, and a notebook for me to read, which I thought that was impressive.

Anonymous_3101

They provide another set of eyes and provide companionship. I have only used them four times but they have been reliable.

Karen G_2

The attendants provide what my husband needs, but one thing is that they won't make him shower. He needs to shower, and I feel like they don't talk to him hard enough to make that happen, so I have to come home and do that. They are reliable, and the people we have had here are pleasant.

Anonymous_2151

The starting process was a little longer than I had hoped. The nurse was great. She was flexible, personable, and professional.

Rosetta H

They help a lot and serve their purpose. Each caregiver is different, so it depends. Some caregivers are more punctual than others.

DEBORAH C

They got me the supplies that I needed. They get back to you.

Bev G_2

We were hoping to be freed up more, but that did not happen. We did not feel like they were taking control and that they were there to be more of an assistant and not a leader. Some of the people that we had did not seem very proactive. The care was for an elderly women that needed more prodding than others.

Maria _1

They are able to give me peace of mind in knowing there is someone there that takes care of my mom. I have been very pleased with them. The caregivers and the office staff have been great.

Deborah L_2

They just here to make sure she gets her lunch and things like that. It is more for me than her because she has dementia. They are always prompt, and they are always here when I call and need extra help.

DARRYL C

We work together. She helps me with being flexible. My caregiver lives right around the corner from us.

Anonymous_2825

They were able to take care of my mother when we weren't able to. They were flexible.

JOHN EDWARD C

Them coming and changing my dressing is the most helpful part. I like that they come to house and are on time, polite, and professional.

Kim M_8

They need to have more qualified people to take care of the elderly. I just don't think the people at the time were qualified.

Betty M_15

It was really good, even though my mother was not conscious most of the time. We were able to do things we needed to do. We could leave the house and know she would be taken care of. They were very kind. The home care was wonderful.

Anonymous_2685

The caregivers were the most help as they provided care for my loved one who had Alzheimer's disease. All the services they provided were good.

Fritz

They have made it positive with some of the caregivers because they are amazing. I like that they try to do the best that they can, and they have a good coordinator.

Valerie M_2

I've been able to do online payments instead of writing out a check, which has been helpful. I like their dependability because I've never heard of my father missing an appointment, they've never been late, and they've always showed up.

Brigette H

They have helped me the most by being able to provide the services that I need. I like the caregivers they've provided so far.

Glenda S_1

They could have a greater impact by training the people to be more interactive with the patient instead of just sitting there and playing on their phones. We have an issue sometimes when the person who is coming is late and won't let us know why they are late.

Anonymous_2354

Since I work full time, it has been a huge help to have them there. The caregivers are attentive, diligent, excellent, and do anything that she needs done.

Anonymous_2251

They made sure that I was okay and stayed with me, and they were very prompt with driving me. They were friendly and helpful in driving me around.

JAMES C

The people, nurses themselves, and their personalities have been outstanding. The two nurses that I had were outstanding. We had some issues with sometimes getting the drugs to our house.

Paul F_10

I could go back to work and pay the bills. My loved one was receiving cancer treatment, so the caregiver provided the necessary help that we needed. They helped me while my loved one was recovering. We lucked out with the representative because she did exactly what I expected. She was reliable and dependable. By the time my loved one was released from the hospital, the agency had someone ready to come the next day. That level of convenience was very helpful.

Gloria C

They are doing exactly what I wanted them to do, and everything is working fine. I wanted a permanent or more consistent aide, and I have had the same aide for over a year now. That makes everything better. It is steady, and they don't leave me hanging.

Michelle B_1

I have used them for my stage four cancer, and I use them because I really need the help. They are always helpful, and whenever I need someone they can find someone to help me.

Joan W_7

The person that was coming started to lack in their responsibility. Unless she was being told what to do, she wasn't doing it on her own. I like that they can give me options for the caregiver until I find someone that works. They have availability when I need it.

Kathleen W_3

They were all very caring and talked to her. She really enjoyed having them here with her. They would not give my aunt a shower. They should have someone do that for her.

Pat B_3

I would like caregivers that are self starters. I'd like consistency with the caregivers that come.

Amanda _2

They can have available flexible care for my mom. I would like to see consistency with schedules, more ability to work with medicine, and having more RN's.

Marcel B

I don't know how they could improve, they're just average. They've had to cancel twice when I have requested service, and it would be nice if they had a better system for finding a replacement.

Nakhiya M

They should read the client's report. They can have better communication between the scheduler and the client.

Kay B_2

They have helped me a lot. I would like them to be cheaper. I think that they are too expensive. I like the quality of care that I receive.

Laura B_15

I was suppose to have a certain amount of days of care. They were only able to provide for a couple of days. They need caregivers that can transfer patients better.

Anonymous_1807

They have made my life easier by being here. I like that they are prompt and stand by their goals.

Anonymous

They don't do anything outstanding. They are just here, hopefully on time. They take care of my mother, most of the time, but they almost always fail to give her the medicine. One caregiver did not feed her dinner at all for five days! My mother says she is not hungry. You can't take her word. You have to put food in front of her, and then she will eat it. They need to know that if you ask her, she will say no. It's not what I hired them to do. They do, however, clean the house. The condo is very clean, I don't know whether they give her showers, and she can't remember five minutes before. They are usually on time. They are okay! They are not outstanding, but they are average. They don't do everything correctly, and everything they do, they mess up in one way or another. It is nothing major. It was just somewhat annoying.

Lynde T

My nurse is awesome, very knowledgeable about what she is doing, very personable, and we get along great. It depends on their nurse.

Steven G_2

My wife is bedridden, and they have made her final days very comfortable. The caregivers are outstanding. They are very well trained and good people.

Kim B_5

They couldn't have done anything more. They are thoughtful and they are attentive to detail.

MICHAEL C_1

They just come to help my loved one do an infusion. I like that the caregivers are knowledgeable.

Anonymous_1606

They have helped my loved one recover better with their condition. They could be better coordinated as far as scheduling.

David _6

They do everything for my loved one. They sit with him through the appointments, which I appreciate a lot because we are not able to be their. It is very expensive.

Michelle M_8

It's a big help because I have another person that can cover some of the things that need to be done, and I don't even live in the same state as my brother. The management is thorough.

David D_5

They did what they needed to do. I was just afraid to leave him alone after the surgery. I do refer people to them because the caregivers they sent were good. They offer to do other things that I hadn't asked them to do.

Dr. S_1

The caregiver is an outstanding person and she is very helpful. Their care made it possible for my loved one to recover at home and it was the best care. There are some fantastic people working there. The nurses are wonderful and competent and caring.

Kristen S

Because of where my parents are, I feel as if I'm fighting them to keep the services. They think they don't need the help. The staff and everyone has been very supportive and more than accommodating in the scheduling.

Carrie _1

They said they wouldn't go anywhere in certain areas, and I'd like them to. I'd like them to be able to go to all of the areas.

Anonymous_994

They have helped the most by taking care and providing respite so I can get a break. They are reliable, and the people they send are good caretakers.

Lawernce _1

They enable me to take care of what I need to do. They can set up somebody to come on about a 24 hour notice.

Steve C_1

They help me the most in companionship. They could have better flexibility.

Anonymous_871

I came home early one day because I felt bad about the situation. It was not the fault of anyone, but more a fault of the system. The people were nice, but they were both CNAs. They post jobs, and whoever grabs it first gets it. They were not engaging, and they were here to just be here. I think that they had no idea how to take care of us.

Elizabeth _1

The caregivers help to bathe and to wash clothes in the washing machine. The caregivers assist me in giving him his medication. The caregivers arrive on time for the most part.

Joan H_2

The scheduling was not good and it could have been more consistent. But if we did need help, they were accommodating if we called in last minute. Based on our need of help, there was an inconsistency with the caregivers who would come out. We would have one person during the week, but on the weekend we could have three caregivers.

Michael _1

They are good when they get there. They provide her with hygiene services and personal care, which helps her the most. Their scheduling at times can be a bit erratic.

Jean S_1

It has helped my sisters and I feel comfortable knowing that she can be home without us. There are people available more days of the week. Any time that we've needed to speak with anyone, they were always available, courteous, and helpful.

EARLE D

They come in and are very uplifting and caring. They are doing a fantastic job. The nurse that comes to the house has been positive. Her name is Kristin. We had a plumbing situation and we made arrangements to have his infusions done somewhere else. Our nurse was able to meet us there and accommodate to our needs.

CHRISTOPHER U

They need to set an actual schedule and keep it. I would definitely recommend them. They come in and do their job, and they leave. They do what needs to be done.

Anonymous_52

I have to watch them. I had to educate myself so that I can know that they are doing their job. They just stress me out. The caregivers always want to rush my treatment. All of my nurses try and make my treatment speed up so they can go home, but speeding it up makes me sick.

Nancy C

The home care is very minimal right now. The nurses have been great, but the administration has been fairly complicated.

Joan

I am able to get a good night's rest so I can take care of him in the day. They are giving good care to my husband. They will come when it's evening, and I will go to bed, then they will sit in the sun room during the night.

Joan S_8

There were times when they were very helpful, and times where they didn't meet my standards. The company needs to have more interaction with their third-party companies. There was no consistency between caregivers. They told me they would get the same caregivers to come each time to take care of my parents.

Schyane S

The people were nice and compassionate. My mom liked them and felt comfortable with them. They provided transportation. My schedule wasn't very flexible and they were able to get someone to fill in for every shift that I needed.

Vince E

I have help now to take care of him, because it was too much for me. They are prompt, dedicated, concerned, and efficient.

Mary R

It's made my life so much easier to know that she is being taken care of. It gives me a peace of mind. She is always on time, dependable, and goes the extra mile. She covers when she is not scheduled.

LYDIA H

It helps me to get doctor's appointments and they remind me about things I forget to do. The woman who always helps me is busy and she doesn't always get back to me. I have immediate needs.

Quincy C

They free me up to do things I would not be able to do otherwise. I like the quality of the caregiver and how she reports things constantly. She is on time, stays her shift, and is constantly in contact with the office.

Linda C

Linda doesn't demand anything at all. She's okay with whatever is done for her. They were sending us someone different every Saturday for the last two months. By the time I showed them how to use the lift and shower her, there was someone new. They were fine with everything else except for Saturdays.

Rebecca S_3

They made things easier by doing everything I asked. BrightStar Care is better than the other agencies because they are sending caregivers who can drive and have cars. There isn't public transportation near where I live and some of the caregivers from other agencies didn't drive.

Anonymous

I needed the service for Ruby. The impact has changed over time. She was first recovering from a stroke, but now she is doing much better, so the type of care needed is a lot different. They were instrumental in helping her recover from the stroke. She likes her independence, but she still needs assistance. They are pretty good because they are responsive.

Nan A

The services enabled me to go into work. They're actually good. I find their bills confusing, but that is the only thing that I can think of that is not satisfactory. The staff is well trained and friendly. They know what they're doing and they come when they say they are going to.

Anonymous

It helps to know that somebody is here with my loved one. It seems like there's just not enough help. About half of the people they send out don't understand basics or maybe there's a language barrier. The people in the office are pretty knowledgeable.

Lee A

The office people are very wonderful. They answer all my questions. When I ask for changes to the schedule, it was accommodated immediately. The caregivers were all wonderful and they help my father like he was part of the family. Before BrightStar Care, we had to watch my dad constantly and we couldn't work or sleep. BrightStar Care came in and someone came in to watch them, allowing us to work and sleep. We went from zombies to real people.

Martha F

They are very kind and wonderful when they come. They help me when I need help. I don't have legs, so when I drop something, they help me pick it up.

Susan G

They're very accommodating, as far as the time schedule. When we set a time, they arrive on time. They provide a positive impact on my life because they are always so nice, very personable, and very cheerful.

Arlene M

The caregivers were very nice, prompt, and qualified, but that is the job. We couldn't have gotten through it without them. They took care of him, which I couldn't do.

Nelson G