BrightStar Care Howard County Columbia, MD

Anonymous_1723217100

It's been very helpful having someone support my mom. They communicate well and they reach out to you.

Anonymous_1719236012

The girl was wonderful. When I would get there, she had him all dressed, his breakfast was ordered, his blinds were up, and he was very positive and ready to go for the day. They could have had a more competitive price. It seemed out of line. They were also so pushy about wanting me to do more, there seemed to be a lot of pressure, and we were under a lot of stress, so I did not find the pressure appropriate.

Susan B_72

It was positive and it allowed me to take care of my needs and downtime. I would recommend them as they were professional and thorough. The caregivers were easy to get along with.

Kathy U_2

They were quick to find someone to help Charles. They were quick to respond and answer questions.

Elise H

The agency has provided good service. The agency is reliable and dependable.

Tamika D

They provided me with Deana. Deana is excellent. I like that they are professional and available.

Melissa G_6

In his life, it was highly rated. He said the staff was very friendly and respectful. They were helping him to bathe due to the lack of use of his arm. They were very responsive. It was an urgent issue. Even though it's not typical, they started the service on the following day. It was quicker than usual.

KYLE T

They were quick about handling issues and ensured I got cared for. I like their professionalism and courtesy.

Patricia_4

I think I had them to monitor me while I was sleeping. I thought they were fine. I can't really think of anything they could do better.

Brian B_16

They have helped the most with giving me a break mentally. I like we have never turned anyone away for service.

Anonymous_7020

They could be more reliable in scheduling. I've had to many days where there were no shows. I have been sent people who weren't qualified to meet my husband's needs.

LOIS

I like that I am able to be up and walking now. I like the lady who takes care of me and is extremely educated and knowledgeable.

Barbara G_60

My mom is going to be 99 and she has a lot of needs. I have a husband with medical needs so it provides relief on my end knowing that she is well cared for. I like that the schedulers and case managers are very responsive.

James _14

It's mainly due to her dementia and the aide is doing her best with it. I like that most of the aids we have had have been very friendly and caring.

Deborah M_22

It allowed me to do what I needed to do without worrying about them. The folks that did the initial intake were great to work with. They helped me out by making support available.

Cindy H_25

They communicate to me if there's a problem. If my aide can't be there, they give me proper notice. I like communication. I think they're great at staying in touch.

LYDIA R

The agency gave me my caregiver, and hopefully by picking people who are caring, and professional I will make a full recovery. So far, the two people they have sent are both excellent caregivers and helped me through what I needed.

Khamari D

The nurse will communicate with me via text about if has gone to the bathroom and how his day is going in class. We worked with them before and I like that everybody has been nice.

Anonymous_7610

I don't think they could've improved. They were all kind and did what was needed to do. They could've communicated more effectively. They need better and consistent staffing.

Bebe P

The provider talks to the caregivers in great detail about the client. I would recommend BrightStar to others because they're polite, careful, and enthusiastic.

Patricia S_55

It has been like a breath of fresh air for the family to have these caregivers come in and take care of my mom. I like the quality of the caregivers.

Jean B_27

They helped the most with being available for me to run errands. I liked their availability and that they had provided services during covid.

Bebe P_1

They are very organized. I like that they are carefully appointed.

Wendell S_1

There's a very narrow window of what she's doing, so I don't think they can have a greater impact. I would recommend BrightStar because the nurse that they send is very good.

Helen W_15

It has been helpful with them getting him showered. I like that they always sit and talk with my mom. I worked with Anita and she was quick to respond back via text or emails.

JACQUELYN J

They have been great in improving her stamina. They are convenient, have a good quality of service, and work with our schedules.

Reena D

The most helpful was Evonne being very knowledgeable and focusing on the exercises. Evonne was very knowledgeable and gave me a lot of tips on pain management without having to take medications.

DEBORAH S

They are doing very good with my wife, especially with the therapy. I like the physical therapist and the occupational therapist.

Rachel T

They would help with moving and bathroom. The only reason I say that is because we found out after the fact that the aides couldn't do certain things.

Sandra C_23

I like that the quality of the caregivers is very high. I like that the caregivers are very caring.

cancer patient

The nurse who came to help after my cancer surgery exploded the catheter in my body because she didn’t do her job correctly. My surgeon said I should never let the nurse touch me again

Claudia a

It was a relief knowing she had good care and I didn't have to go over every day. The staff from BrightStar Care was very friendly and did a good job at handling everything.

JEHNELL L

They have also been most helpful with their excellent communication. I like the quality of the nurses they have.

Kristen P_4

The services have been impactful because they get the patient up and moving and make sure his house is clean. I like BrightStar Care because they are always on time, and they are responsive to changes.

Nureain M

Its helped me and impacted all of us. She isn't on oxygen anymore. More communication with the providers to know when they are coming.

Laura J_14

It was a positive experience because they returned phone calls promptly and were friendly. I would recommend them because they were very responsive when we called.

Anonymous_7093

I know that someone is watching the client, and it makes me feel better. It would be nice if we were billed after we saw the hours that were worked.

Stephen S_20

I don't use services that much, but when I do, it helps a lot. It meets the need I have, and the people have been courteous and professional.

Reema J

I get amazing support and encouragement from you guys. I am able to approach you all directly and receive help from your end.

Christopher A_1

They have helped the most with my leg injury, they have worked with straightening it out. I like that they work well with everyone.

Dave O_2

She couldn't do it without them. I like their caregivers, I like everybody, actually.

Anonymous_6962

I liked this agency because they were very attentive and really tried to involve me in the process.

Henry _3

She gave me physicals therapy. The care was great, I just don't have anyone to recommend this agency to.

Cynthia A_6

They gave me exercises to help me build strength. They were on time and always were in contact.

Anonymous_6399

They are convenient and come to my house. The nurse I have had for a year and a half is excellent.

Jennifer B_30

They just see to her needs, keep an eye on her, and get her medications to her. They lift her, whatever I can't do. They seem very attentive to my mom and the people assigned to her are very caring.

Howard _1

They are life changing. I know my baby gets care. She loves her and always gives me updates. I like that the nurse is great. Max is a great communicator. He always gives me updates. He has impeccable communication skills.

Jennifer C_15

They came while I was trying to work from home. They made every effort to not bother me unless I wanted to be bothered. They listened to what I needed in a caregiver. They found a perfect match for me.

Allyson J

It was impactful in the beginning. I have just been getting better, and the need is not as great. They are flexible.

Martha L_12

They help me with walking. I like the therapist that I have.

Sherry _2

They could make my life easier by helping clean up and cook. I had no problems they were really kind and courteous. They paid attention to my needs. I had no problems, and they were really kind and courteous. They paid attention to my needs.

Charlie F_1

The care that they provided and that there were here for us. I was able to take care of things that I needed to take care of. They were always on time and helpful.

Carol G_28

It gave me the freedom to get some errands done while knowing he would be taken care of. They said they weren't able to provide nursing care, so they couldn't bandage his arms if needed. I liked that they were local.

Linda S_60

They are there for companionship and any ADLs she needs help with which she is very happy with. They were very responsive to the needs that we had and worked with us to get the services provided very quickly.

Maria S_25

It has made my life better and helped me recover. They take good care of me.

Chioma O

They have made my life very easy. The nurses are very informed and are able to take care of my baby. The nurses are very good.

Vicky F_1

They have worked to accommodate to my needs. I like that they are very accommodating and easy to talk to.

Anonymous_6565

They were there to help her with bathing and cooking since she could only use one arm. I think the needs arise quickly and they did their best to accommodate our needs. I think communication through email would be helpful as opposed to playing phone tag.

Michael J_9

The experience has been positive because they have helped him with walking, assisted and unassisted. I would recommend this agency because they give the client very good care, and truly care about the client.

Anonymous_6621

She is trying to be independent so they need to be watching so that she isn't doing something that will get her into trouble. I like that they match the caregiver to the client.

Ralph D_2

They made things positive by trying to keep coverage here with 24-hour service even though it is difficult to get service. I like that the staff is excellent.

Amanda H_1

BrightStar Care has made my experience positive by helping me gain more independence. I like BrightStar Care because they nurse they have sent has been attentive.

Victoria R_5

They could make it easier by getting a more accurate scheduling time. I like them because I think my caregiver has a lot of experience and they reach out to make sure I am getting the care that I need.

Mark C_22

I'm comfortable, so I specifically asked for Brightstar for an upcoming infusion. I like that they are professional.

Anonymous_6543

The caregivers have helped the most with their interactions with my mother. They have been very professional and upbeat. I like that so far, they have provided quality caregivers.

Anonymous_6493

The aides were able to help her to do things by herself. I liked that they were responsive, friendly, and supportive.

Chandler M

They took the stress off of having to do wound care that we weren't familiar with. They were really helpful in a time that we needed them and they were really timely in responding.

Anonymous_5566

They are fairly responsive. They selected a very strong and regular CNA for us.

Diane T_8

They have helped me with getting medical records in a timely fashion. I like that the nurse if very responsive.

Alan W_6

They have shown me alot things I did not know about and have had influence on me. I like that they show up and do their job.

Samuel B_1

They have provided me with the scheduling I require and have good communication so I know exactly what's happening with caregivers. I like that they have good scheduling and communication and respond promptly.

Zachary S_1

They showed my wife how to change her dressing and offered nutritional advice. I like that the nurse was very good.

Stephen L_4

It's helped him recover while he's getting his strength back. Their PT is great and the scheduling lines up with ours.

Crystal E

There isn't anything that would make life easier, but they do a good job changing and feeding him. I like that they follow up well.

Anonymous_6118

They picked up and changed bandages. They were great and showed up on time.

Anonymous_6115

The nurse said she was coming and she did. The caregiver is always on time and takes care of me.

Anonymous_5941

I've had surgery, so this has helped me recover. They're easy to work with. The lady I talked to was easy to talk to. It took a little while to understand exactly how everything worked and what the services were. They're working out well.

Nadley R

It is convenient to get my medication administered in the right time frame. I do recommend them. I love the nurse I have Katherine. I have had her in the past as well. She is my tried and true.

Amtul H

They mostly help my mom. We didn't have to be home when they come and help her out. She doesn't speak much English but after the first few minutes we didn't have to be there. Their staff is very helpful.

Jose L_3

They helped me get my sponges inside my skin. I liked that the nurses were always on time.

Carla P_2

BrightStar was helpful. BrightStar made our experience positive by following the directions. I liked that the staff was very nice at BrightStar. The last caretaker was excellent.

Mary R_49

The provider helped me the most by helping with everything I needed them to do. I liked that the agency was reliable, professional, and very nice.

Anonymous_5673

It has helped out taking care of my father having them. I like that the staff is very informative and responsive to questions.

Linda C_35

They have dispensed my mothers medication. They are flexible.

Leslie S_14

The people showed up when I needed them to. They were very efficient.

Diane T_8

They help the most by providing wound care services. The agency communicates well.

Rebecca H_10

They came and assisted me well with daily activities to keep me going. I like that they were available to take me to appointments when needed.

Christine D_10

They kept her company. I liked that they were easy to work with.

Nneka R

We've had timely scheduling and it has allowed him to participate in more activities then he would without the care. The nurse is very knowledgeable in the situation we are in.

Anonymous_5279

The caregiver helped change his depends, helping him change positions and bathing. I liked all the caregivers he had.

Anonymous_5180

They were fast on helping us get someone here. They are very nice, polite people.

Leo R

The infusions take some time to work so right now it's okay, they help me with infusions. They arrive on time and the nurse is excellent.

Leo R

The infusions take some time to work so right now it's okay, they help me with infusions. They arrive on time and the nurse is excellent.

Sandra R_23

They have been a big help to me. I like that they are very dependable.

Kirsten N

They were reliable and punctual. They provided infusions. They were easy to work with.

Anonymous_4943

They helped with bathing and showering. Most of the caregivers have been efficient and willing to take good care of me.

Emily K_5

It's nice to be able to be at home and have them come to me. Sometimes the scheduling is last minute, but I know it's handled through individual nurses.

Suseelamma K

They have really helped us. They provide nursing for us.

Mr. _1

I am tied down without my aide. She makes things a lot better. The young lady who's been coming is intelligent and hardworking.

Dorothy P_22

The services were very important. I would recommend them because the care I got was excellent.

Jill _1

I was very sick after the chemo. I was very weak and didn't have good balance so I couldn't walk. She got me to the point where I'm now going home. I would tell a friend how wonderful my PT was. My PT, Monica, was great.

Roland M_1

The lady that was working with me was phenomenal and I wish I could have kept her for another month or two. I had the same lady the whole time so for me it was the lady that came and cared for me.

Kimberly E_1

They got me up and walking and they kept my wound clean. They were extremely helpful and caring.

Kathleen M_2

She is prompt in her visits and she is thorough. She checks on my overall health. I love my nurse. I think she is in a management position with her office. They are doing a lot to educate the public. I also like their professionalism.

Leon M_1

They allowed her to be taken care of by people that knew what they were doing and they were able to give me break during the day. I think the quality of the head nurse and the staff is were outstanding.

Rosa D

They help me with my medicine. They are very flexible in the schedule and the person is very nice.

Jerry _2

Again, just very caring. They are very prompt and caring.

Carolyn W_9

It has made a big difference, they have helped him a ton. I like that they are easy to reach and had good communication. They were also flexible.

Janet R_10

The services have made things much easier. The most helpful part is the dependability. I like how the agency is dependable, well trained, and their customer service is really good.

Marlene B_7

She was here and alert, it made me feel very secure. When I need them they react quickly.

Noah H

With them, I don't have to leave my house and travel. My caregiver is always on time and a pleasure to work with.

Kristen B

He was able to stay in the house instead of the hospital near the end. They were very flexible with whatever I needed for myself and my father.

Rosalie K

They help me with dressing food, laundry, and bathing. They have let me keep the same caregiver since I started.

Robin E_3

They have helped her to be more diligent about doing her physical therapy exercises. We have had a really good experience with everyone who has come out.

Anne M_6

I'm able to work and my mother is cared for. I don't have any problems of my mother's safety being compromised. I like that they follow up and I was able to get twelve-hour coverage for my mother when I had the flu for two days.

Carol R_16

The caregiver has come for so long, so they are a really good match. I think the communication is good. They are very reliable. The caregiver has never called off.

Kevin M_13

They helped me the most by giving me a lot of extra flexibility in my schedule that I otherwise would not have. I like BrightStar Care because of the person who comes to my mom, it is an amazingly good fit.

Anonymous_1895

They are available all the time to perform their job. They are on the ball and are always available when you need them.

Jill S_2

They helped my loved one get in and out of bed. They were dependable and friendly.

Ria G

All the caregivers were very nice, and I could trust them. I liked the nurse that came periodically because they gave me good advice.

Mary R

It made my life worth living. The people that they sent me were way above average. They were on time or early. They were knowledgeable in what they had to do.

Anonymous_1523

They are able to give me a break for a few hours to go run errands. The last two caregivers we have had, we have been extremely pleased with.

Christine S_9

I feel comfortable having someone with my loved one so that they're taking their medicine and eating food. If something happens, they're there to help. I like their services, the business aspect, and how they communicate.

Jenna W

They have helped her the most by helping her to the toilet. I like that they communicated with me, and I think she has been happy.

Anonymous_2302

The impact did affect us. They did help us. It was just the whole situation with my dad having dementia that made things difficult. They did their job, were friendly, and they did what they needed to.

Anonymous_2170

We have been working with a different agency, and the woman that we had as an aide before was unbelievably good, but unfortunately, she had to leave because her mother was terribly ill. As we looked for a new person, I knew that no one would be as good as she was. The person that we have now is good, but she is not as good as our first caregiver. I cannot hold that against her since nobody is as good as Pat. I like their billing system.

Susan D_1

They make my treatment much easier. They are very organized, the follow-up is excellent, and the nursing staff is good.

Monica T

They come and do everything. My mother is unable to care for herself. I like the quality of the people who provide care and the people in the office

Emily C_3

He is deteriorating, but it is not the fault of the caregivers. There was one a caregiver that quit abruptly. My husband is getting worse. The caregivers are there for five hours. They are helpful because they are helping him through part of the day. I like that they are very reliable because they send good people that have been screened.

Arthur B_6

They take care of my husband and spend most of the day in his room with him because he is mostly bedridden. They are able to hire very competent people who care about their patients, and they do a wonderful job.

Rea H

It made everyone feel better to have someone else here watching out for my loved one. Everyone is very kind and easy to work with. They are understanding and responsive.

Joseph B_13

He needs a lot of help and I can't do it. The services help my loved one be able to go outside of the home if he wants. I know the caregivers, office staff, and owner.

Betty B

They help with bathing and some light cleaning and feeding. They find the right people for her. They have compassionate workers.

Peggy D

They cook for her and clean for her. They keep her company and talk to her. They are kind to her. I like their consistency. Someone is always there. The main caregivers are always there generally.

Dolores W_3

It has been a great, 100% impact. My husband has had a great impact as well. They have taken him into consideration and given him support. I would recommend them right from the get-go. I like that they are very helpful but they are not intrusive. They recognize each patient as they come in and take care of them. I am independent and private and they recognize that about me. I have not had to tell them that. I am very pleased with the services so far.

Cecile W

It would be difficult for me to find caregivers on my own without any kind of experience in doing that. I know it's the agency's responsibility to provide the caregiver, so I know that's one chore I don't have to deal with. They've been pretty good about finding caregivers, and sometimes on short notice they've done a good job as well. Overall, I would definitely recommend them.

Mary R_19

I couldn't have managed without them because my husband was so sick. My husband had 24 hour caregivers, and there was an LPN and physical therapist that came. They were very competent and caring.

Jens H

My wife can't talk or walk and it is difficult to understand, but she seems to be taken care of. My wife seems to like some of them.

Mary Eileen G

It is helpful having them here, so I can get out and do things. They help with her exercise. Initially, when she was getting care, they got the scheduling messed up, but things have evened out. It is now more regular and predictable.

Jill W_2

My mother was almost totally helpless. She had to be fed and taken to the bathroom. It was a tremendous amount of work. It was a tremendous benefit for me and gave me peace of mind. I liked the training that was provided to their caregivers. I found them easy to work with. I liked that their caregivers had a background check.

Sabrina C

If we didn't have them, we would be up the creek! My loved one was having behavioral disturbances, and we needed help. They are very reliable.

Carol M_3

She helped him get up, she bathed him, and she did everything he need. The help that comes out is excellent. She did everything I needed, and she took excellent care of my husband.

Patricia L

They help me the most by doing what needs to be done around the house. I like that they are very efficient.

Yash D_1

They gave us a comfort factor that they were giving the right care. They are accommodating.

Barbara P_3

They transport us to where we need to go. Brightstar is right on time, and does what they're supposed to do.

Kristen N

We are having aides for my father who returned home, and it has been a great peace of mind knowing he is in great hands. When things do come up I'm able to call the office and get any problems fixed. Everyone who I've talked to has been quick to respond. Everyone I have interacted with has been extremely helpful, friendly, and thorough.

Laura

They usually have the staffing we need when we need it. They're professional and usually follow up well with our loved ones. They always help us at the pharmacy with our loved ones.

Theresa C

The caregivers, especially Robin, make sure that Fred is clean. They take excellent care of him. He hasn't had any infections and they make sure that he is clean and comfortable. They have had a big impact. They have an excellent caregiver that I really like, and we have managed to have more time with her.

Betty D

Right now, they take care of my needs like getting my meals, taking care of my legs, and everything. They've been very helpful. They are very thoughtful and kind. They do what I ask them to do and then they do things that I haven't asked them to do.

Brian

Having somebody there to take care of my parents brings me peace of mind. It also allows my dad to stay at home. The staff at BrightStar Care is very responsive and has made sure we have the care we need.

johnathan _1

The caregiver is providing a lot of support and comfort to my mother, which is helpful. They're responsive, professional, punctual, and the caregivers are learned.

Beatrice N_1

I use their services a few days through the week and we have been able to have the same caregiver come in and that is very important. I have recommended people to BrightStar Care. They guarantee a good fit between the caregiver and my mother. If something doesn't work out, they make sure to send someone else.

Anne T

They're only doing maybe eight hours a week. We're looking for increased hours at this point as my parents' disease progresses. So we're trying to work that out financially and with BrightStar. I really like the caregiver that's working with my folks right now. She's very personable.

Carol _6

Our caregiver is very helpful and courteous. He isn't a burden around here. He helps with whatever I ask. They take my husband to and from doctor appointments. The caregiver is here so that I can do grocery shopping and things like that. My husband is in a wheelchair and I need help with him.

Patricia A

They have just been very accommodating and very on the ball, and I have always been pleased with them. They just take care of my loved one's needs that he can't take care of himself, which improves the quality of life.

Eileen C

They set things up immediately for us and they had someone in place for us as soon as we needed it. Things went smoothly. My dad wasn't alone. He was a falling risk and knowing that someone was there to get my dad where he needed to go and help him go to the bathroom was really good. My dad wasn't too happy about it, but we needed it for him.

Joan C

I have a helper here who comes twice a day because of my broken foot. I don't have to tell them what to do. They do it without asking. She is smart, and we can talk about things. When they are here, I feel relaxed. I don't have to be on alert all of the time. My caregiver is great.

Marsha K

They're willing to learn a game to keep my mother busy and help her use her mind. The services make it so that I have free time to myself.

Liz L

They seem very interested in accommodating my needs as far as the level of care goes and with the personality of the caregiver. They're also willing to suspend services without any repercussion. I don't think we had them enough to know what kind of impact they could have had.

Jennifer

The initial testing with the management was very informative and wonderful. We had one caregiver that was not very hard working, but we had another one who was really helpful. BrightStar Care was able to get my loved one his medication when he needed it.

Elon G

The nurse that comes is very nice and caring.

Susan B

I would recommend BrightStar Care because my caregiver is really down to earth, easy to talk to, and makes me feel comfortable around her. BrightStar Care has made my life easier by making me feel comfortable to discuss my personal needs.

Gina C

BrightStar Care has been great for me! BrightStar Care has made me so satisfied from the start. BrightStar Care's caregivers do things without me having to ask. BrightStar Care's caregiver have been so kind.

Betty p_4

BrightStar Care's caregivers are dependable and amenable to my lifestyle. The services provided by BrightStar Care give me independence, and it affords my husband a few hours by himself.

Sherri C_1

BrightStar Care's company is very reliable, professional, and they provide good care. The most helpful aspect of my loved one's services is knowing that someone is there taking care of her and that I don't have to worry.

Deidre G

I would refer BrightStar Care to others because they are really wonderful to me. The services provided by BrightStar Care are so good to me and helpful.