BrightStar Care Tinley Park Tinley Park, IL

Brenda W_16

She's a good companion, she follows directions well, and my mother enjoys and likes her. She doesn't like everybody, but she likes her. There's someone always available daily/ 24 hours. They're easy to connect with, and the level of care is good as well.

Joseph B_34

It's no different than what I do with my wife when they are not here. It has taken time for the caregiver to know what to do to support our routines. Everyone has been great. They have all been on time, very friendly, and they have done anything we asked them to do.

Anonymous_4174

Our caregiver is wonderful. She takes care of my mom very well. I like the consistency of caregivers.

Amanda K_1

Grandma is at the point where she is sleeping all the time, so it is not hard. The only thing I would say is to have someone consistent for dementia patients.

Margaret L_20

They support me in my father's care so I am able to do other things without worrying. I have been working with them for a while so I feel comfortable working with them.

Anonymous_5068

I like the experience I have with them. The experience I have has been good.

Jim G_16

They provide comfort and assistance. They have been very responsive to our changing needs. My mom couldn't decide how much care she needed, and they've been very adaptive.

Anonymous_7671

It helped her to continue normal day-to-day activities. They could have had a little more consistency with the care providers and a little bit more experience. They all seemed to be very new to caregiving.

Wilma S_1

I had to work so it was great that someone could take care of my dad. I like how there is always someone available to take care of my dad if someone wasn't able to make it.

Johnny C_3

The people are helpful. The people who come in are excellent, and I can get the hours that I need. They tailor the services to me.

Susan d

They can be more engaged with the person they are caring for. I would like to see better understanding of working with a dementia person.

Mary B_144

They are really good. They give me peace of my mind. They are very professional.

Kris I

They were all very good, Malek was just a nice guy. He talked to the client and they got along very well. He helped the most by being friendly, social, and being more socially interactive versus just being there for care. I liked that they were very quick to respond. They were available and had quality caregivers available quickly. I talked to someone first and I think her name is Tiffany. She did a very good job of explaining how the agency works. She even came to the house. She did a very nice job introducing the company.

Marianne J_3

She was bedridden, so the services helped with meals, changing, and dressing. I like that all of our caregivers were great and all compassionate.

Donald S_31

The caregivers helped my mom with anything she needed. They would do anything that was asked of them. I liked that they followed up very well.

Lynn T_2

The caregivers were there to help my mother at the end of her life. I liked that the companions and nurses were there for my mother.

Belinda L_2

They provide care consistently and they communicate well.

Anonymous_7390

The provider could have a greater impact by having friendlier nurses. They could do better to have better nursing and friendlier nurses.

Rick K_5

The reality of it is that my mother was at a point where it did not matter who was there other than someone who could keep her clean. Nobody could have made it better for her. It did make my life easier. We got a different caregiver every day and when I told them what I needed they told me that they would try to get me the same 3 people every week. Every day there was someone different so you have to be there and tell them what to do and make sure that they are a good fit and things like that. It was hard for the family because we had to be there every day. We needed consistency. I did enjoy having conversations with everyone. I like all the different caregivers and that they were qualified. They were efficient and had a genuine care for my mother.

Anonymous_6412

They help her take her medications. They really care about the client.

Anonymous_7056

She seems content with the caregiver that comes. The caregiver could take initiative to get Harriet to move more. I have not been notified if the caregiver is not able to come.

Kristen R_2

I feel some of the caregivers are excellent, but I feel some of the caregivers aren't always willing to help. I like BrightStar Care because they are very engaged in communication and very flexible.

Margaret L_13

There were some staffing issues. I liked the fact that they worked hard to find a caregiver that met her needs. They would notify me in advance if a caregiver couldn't come.

Anna Mary

Alecia has done a great job taking care of me. She is very friendly and helps with my daily activities. She is very timely.

Christine D_13

She had knee replacement surgery, so they have been very helpful. The people are very friendly, they know what they are doing.

Barbara G_55

They come on time and do what they are supposed They have been able to supply me with people I need.

Dolores Fishback

Darius has been my husbands caregiver Monday thru Friday for the past few months He comes in every morning with a big smile and always ask how I am. Jerry looks forward to there banter every day. Darius makes sure that my husband is clean from head to toe. My husband is bedridden now and can't do for himself so Darius is doing everything for him. He goes above and beyond to make sure my husband feels good about himself. I am grateful everyday that he was sent to take of Jerry and he also looks out for me as well. Darius is an asset to your company and you should be proud that he represents your company.

Lori K_7

At the time, the client was very weak, so they were good at knowing how to handle her. One caregiver was reluctant to do things even if I told her.

Ralph B

Ashley M. has demonstrated the willingness and ability to do a great job. She's been bubly and thorough with the tasks I need help with. She's definitely a valuable employee by my standards. Thanks so much.

Jason _2

I like that she is able to be home around holidays and with family. I liked that they were flexible with scheduling.

Leona _1

They help with assisting me to get up. Any person can receive their services easily compared to other agencies that have requirements they have to meet.

Sybil C_1

They've made my life a bit easier by giving me a sense of security. I like that the people we have are very caring.

Kate F_2

It was a comfort knowing that they were people checking in on her. I liked that they are compassionate. They were very understanding of my mom and they were prompt.

Barbara Beauvais

Where do I start, well Darius is a great helper he does everything without any questions, he takes my husband for a walks and makes sure he gets exercise daily as well as prepare his meals and takes great care of him. Darius Showers and shave my husband daily not to mention a friendly smile and positive attitude We appreciate everything he does for us and wouldn’t trade him for anything!!!

Kathleen T_8

I have them because I'm required to have a service. Every two weeks they wash my hair and daily change diapers and bathe me. Their fees are excessive in comparison to other agencies. They sent out people that are 110 pounds and can't do anything for my body weight. They should have made better selections when they sent providers to my house.

Dawn B_6

It's obviously been a huge relief for me that she has the absolute necessary care. They have caring people and I like the way they show that they care.

Greg M_7

The caregiver gives great attention to my wife. I like they are attentive to the care and I can call them anytime because they respond.

unfortunately upset

Lazy help, won't light a finger to help. Waste your time and money. Clogged toilet and doesn't communicate toilet paper Clogged toilet and is all over floor. To bad Bright star doesn't communicate and just lazy and is not respectful of the patient or myself helping client.

unfortunately upset

Sloppy services and a headache to clean up after a caregiver

Geri K_1

I spent a tremendous amount of time training everyone who was sent to us. I had to teach them how to transfer her from the bed to a wheelchair. They need better trained more experienced people.

Leo R_1

They did what I needed them to do. Some of the people that were sent were good and qualified, where some were not so good.

Sybil C

During the working hours we are still working so it gives us peace of mind until we are able to assist after work. They are very people oriented and are trying to get the right mix between clients and caregivers.

Moira B_1

They're very willing to help and do things last minute. They've been very communicative.

Anonymous_5950

It gives me a break when they are here. They are efficient. I like that BrightStar has caregivers who care about us and they do a good job of taking care of my husband while they are here.

Shellie W

It creates less for me to do. It gives me constant reassurance. I like that they are on site. The caregivers, Daylia and Shenita, go out of their way for my family.

Marlene T_1

They listen to you and they straighten out your problems. I like the caregivers that they have been sending.

Anonymous_5788

I try to keep her out of a nursing home to give her the best care. They've been able to provide coverage when I need it. It'd be nice to be able to get a report from them at the end of the week so they can tell me what the experience was from their standpoint. I'd like some feedback. They've been consistent and able to fulfill the coverage that I've needed. I haven't had contact with the individuals who work with my mother so I don't always get to meet them, and I can't get input from my mom about them because she has dementia and a high level of cognitive decline.

Jennifer B_10

Sharon the one that comes twice a month is very good too. I like that she is very attentive to my mom's needs and wants. They are on time and show up consistently. We really like our long time caregiver who has been with us but the back up caregivers have not been familiar with the care plan. They have not have the skills for dementia clients or for transferring the client. They were not able to provide quality care.

Jean _3

It's a relief for us to know that our parents have a caregiver that they're comfortable with and we can increase the hours as needed. It's given us peace of mind. This agency seems committed to providing personal care.

Brittany R_1

My dad is stubborn. They can't make our lives easier. I like that they are flexible with my schedule, but I would appreciate if the workers were vaccinated.

Jane P_5

She only has bathing twice a week, they are very kind and gentle when bathing her. The caregivers that come are nice but sometimes they come when they are not scheduled. They come when she has a doctor's visit. They need someone to supervise the schedule.

Anonymous_5688

The aides are caring and makes my life easier. They are flexible with the hours.

Martha T_7

They provided care for my father-in-law, which freed my husband. They were professional and communicated very well.

Stephanie _6

It helped make things easier and eased our minds having the caregivers there. I liked that the whole process from the first meeting to the in home care was phenomenal.

Angela P_1

They have helped by being flexible when something comes up. They are good at working with our schedule. I like that they have been providing good services with caregivers that are usually well trained.

Mark W_12

They could have more interaction with the client. They could be more timely.

Mary D_23

They were always able to answer his questions when I wasn't there and there was always someone on duty to help him. They made sure that everything was done per his request. They were always on time and friendly to my brother. They kept personal relationships with him, got him his medicine and checked on him multiple times a day. They did all that was asked regarding his care.

Mary L_51

The service makes my dad feel safe. I would recommend them because the staff I have interacted with are always respectful and caring.

Cakacana

If you are looking for consistency look elsewhere. We were told that we would have the same caregiver come daily. Rarely did that happen. I’m not sure what training if any do they provide but some of the caregivers that showed up would not have been capable of caring for a dog let alone my loved one. Luckily a family member was always in the home with the caregiver for us. Highly recommend hidden cameras if you are leaving them alone. Attendance is horrible. No one would show up and the office wouldn’t know until you call them and inquire whether or not someone is coming. It then usually takes 30 to 45 minutes for someone to come. A visit by the company nurse to witness the care between the caregiver and the client lasted approximately one to three minutes. We all use to laugh about it after the nurse left. Never understood what the point of it was. I was very disappointed in this company. They give a beautiful presentation but deliver none of that. I see the commercials for this company and I can guarantee the owner of this company would be horrified if I told her some of the stories of the caregivers that showed up. We were lucky a family member was there to protect.

Virginia R_8

Continuity of care, like having the same person, would have been helpful. I needed help 3 times a week and they sent me different people every time. I was sent 6 different people and it was hard for me to re-orient the aids every time. I needed someone that could stay here and come back every time so that we could be efficient.

Deborah H_15

They gave me good CNAs over nighttime care, they were exceptional in fact. However, the fill-ins were not as great. I would like to see more supervision of the RNs.

Anonymous_5047

They know what they are supposed to do. I like that they are well-mannered.

John B_45

Maria needs constant companionship. If she is left alone, she gets very anxious. It is a big relief for my dad and my brother because they don't have to be with her 24/7. They have a large pool of caregivers, so if someone can't make it, there will be a replacement. We have had them for 2 years and only 3 times they have not been able to send a replacement.

Donna B_24

They make him feel safe and keep him clean. I like how the two people I have from there are extremely efficient and caring.

Kiyoko S

When they see that he wants to sit up and eat something, they will get up and help him. The caregivers with bright star are young and older.

Jay K_1

They have kept me informed every step of the way if there were issues. My mom loves the caregivers. There were a couple of times they didn't show up and left early. We left them notes to take her pills and sometimes they didn't do that.

April R_1

It allows my mother to live independently so it is very valuable. I like their responsiveness.

Todd W_2

The only thing that the company could do better is planning around my mother's activities. She sometimes complains that they come when she has activities or other things planned. The folks that come over and care for my mother seem competent and timely.

Mary T_17

Everything they have done is good. They have done everything I ask. I would recommend them without hesitation. I think they do all they can when they are here!

Ethel M_3

They helped most by having daily ADL. They helped her get her meals and things like that. It gave me a lot of time back in my day-to-day life. I worked well with the social worker. I liked the social worker and nurse. We had medical assistance to help with her care and continuity of her care.

Christine C_9

I could tell it was genuine and we reached our goals, their level of professionalism was very nice and also they were very kind. She was very helpful and encouraging and explain and helping to reach goals.

Loren M

They interacted with her and they were always there. I like that they are convenient and dependable.

Hope _1

They made my life a lot easier. They were easy to work with. They did a good job. They treated her like family.

Ronald D_1

They have helped take my mind off of having to do the little necessary things around the house like laundry and taking out the trash. I like that they are flexible and can adapt to changes I may have.

Sandra/Hubert V

They shower him since I can't do that. I like the care. They are so patient and wonderful.

Nancy S_32

They have made my father's life easier by having someone there to help with my mother. I would like better consistency on weekend care.

Rebecca O

My mom does like to be hovered over and she wished they would clean more. My other home care agencies mess up a lot, Brightstar has always picked up their slack. They always have people for us.

Danielle L

My nurse has a vein light, so it makes it easier to do my infusions. My nurse is very flexible.

Cynthia N

They are an improvement on my daily life. They make sure that my mom's needs are met, and if they have questions, they don't hesitate to ask. They're always available.

Jan A_3

It relieves a lot of stress. Ebony, the caregiver, has been very dependable. I like the caregiver they sent!

Inger R

They are here on time everyday. I like that they stand at their word.

Wilton M

The most helpful is them being comfort keepers. The young lady is a reliable person.

Georgia N_1

They are able to lift her and put her to bed and clean and change her. The ladies that have come have all been very nice and caring.

Kyle W_1

They help the most by being reliable. They are easy to work with and make it easy to coordinate.

Walter H

The agency has had nurses come by and check the care out. They make everything easy for me. I like that they they help out and they do not complain.

Melissa K_2

They stay on top of her needs. She is very skilled. I really love the care that she has. She has been really patient. She is real patient and kind.

Anonymous_3952

The level of care we established was more than we needed. They were prompt, responsive, and tailored the care to our specific requests.

Lillie F_1

It did help me greatly. They made it positive by helping me have more movement in my legs. They make you feel well, they are professional.

Jodi V

I'm an RN so I was picky with the agency we chose. They're outstanding. We had one caregiver for the majority of the time. She was like a member of the family. She fit right in and it was a smooth transition. The caregivers were punctual, attentive, and followed the PPE guidelines.

Ed K_6

I'm paying $1400 a month for them too escort her to meals and activities. I spoke to Julie and Dan. My mom has been using them for two months. I've had to talk to them three times now. They are not following through on the care.

Kerri M

It was a brief period of time, they took good care of hygiene. It was during the Covid-19 crisis so a lot of things had to be done over the phone.

Linda S

The caregiver does a great job and they help my loved one take a bath. If I call when I need anything, they are right there to help me with my needs.

James A_7

They've been good at helping with my cooking. I've had excellent breakfasts since they've been coming. I like that they hire good people. I haven't had anyone that disappointed me.

Anonymous_1621

Tatiana knows what she has to do. It takes a load off of my mind and makes me less stressed while I'm at work. The office staff is helpful with making sure everything is set up.

Donald M

They come in Monday through Friday in the morning to help get him up and get him dressed. The girls who come in the morning know how to take care of my husband well.

Renee M_3

They have helped her by providing excellent service. They know how to help her based on her medical condition. They are professional.

Anonymous_3084

I am able to continue my affairs when I use them. I can do the most important things. It is too expensive.

Michael C_21

I couldn't change any of my bandages. The lady who came was able to change my bandages. They were prompt.

Patrick F_1

They help with daily tasks. They are conscientious, and they don't need to be told what to do because they know what to do.

Anonymous_2860

We feel confident that someone is there to look after her. There should be more cooking at my mom's house and maybe more cleaning.

Sandy H_5

It was absolutely necessary. I couldn't have functioned without the services. The ladies were excellent.

Mary S_22

It was just for a few days, so there was no impact. I was just upset that that woman left. I was upset for a few days. My mother was laying in bed, and this lady just said that she was leaving because of an emergency. My mother was left alone for who knows how long. I was upset the most because I pay for someone to be there. She just left, and it's unclear if my mother was left alone for hours or what. There is a wide variety in the skill level of women who came. Something happened with BrightStar Care that has never happened to me before. The caregiver just left my mother alone before the next caregiver came. I didn't even find out for two or three days. They said they were trying to call me, but I had no missed calls, so the office lady was lying.

Richard S_13

They helped my wife the most by being very caring and good to her. I liked that they were on time, and the girls were caring.

Anonymous_2246

They came and did their job, which made it easier on me. I think they could have been more consistent in the caregivers. We had many changes.

Richard D_17

They sit with him, talk to him, and feed him. They are very cooperative. They take care of things right away, and they have good caregivers.

Thomas K_1

Having the aide lets me run errands because it makes it easier for me to leave my husband. Our speech therapist and occupational therapist were good as well. They are reliable, accessible, and they are really good, quality people.

Oveda B

I haven't had to worry about my parents having help. They are very courteous and professional.

Joseph O_1

We didn't have to be over there when we knew somebody would be there. It took a lot of the burden off of us to be there. I like the way they took care of him. I like the people they sent.

Sue R_2

It made the world of difference knowing that your loved one is being cared for. They were there when I needed them in a 24 hour period.

Denise D_2

They take care of my loved one properly and redirect her when she needs help. The caretaker that has been provided is excellent.

Anonymous_1799

I think they don't like to do housework. They need more permanent help. I've had so many caregivers here that it's an aggravation to have to keep explaining where everything is.

Elaine S_4

She makes everyone feel comfortable at home. They are very attentive.

Barbara K_5

I thought the fees were comparable to everything else, but the quality was better. The caregiver helped my mom do most things by herself. My mom got progressively better. I thought that it was easy to sign up. All the people on the phone were excellent, and my mom really liked the caregiver.

May N_1

They gave me time to go and do the things that I needed to do. The people they provided were very nice to us.

Joseph R_3

I am a diabetic, so they make sure that I eat. I like that BrightStar is helpful with the chores that I need to do each day.

Betty G_15

The service is very good! They try to find people that will fill the time we need. Some of the girls are good and others aren't as good.

Lynda P_1

They help me with my ADLs. They care, and they are compassionate.

Marcell H_1

They are really good at giving information and explain everything so I know everything that is going on. They are helpful.

Andrew V

They help with the day to day activities. They will help with light housekeeping and running errands. They are reliable, caring, and dependable.

William D_2

It was a lot easier knowing I had someone there when I need them. They were very attentive and she did the wash and a little bit of house cleaning.

Therese W

It takes a lot of stress and worry away from our family. There are a lot of breaks that we get by having BrightStar Care. They need better internal communication with management. They do not talk to each other. People need to communicate so that the shifts are covered and the employees know where to go. My father's care is severely impacted because of this. I call in to the office, but they never get back to me. Caregivers have been late, but we have found out that they did not even know about the assignment. When we interviewed them in the beginning, BrightStar Care said that they only have CNAs, but we have found that to be untrue.

Brenda B

They help the most by feeding her and providing company. I think the caregivers need to work a little harder with my mom to keep her motivated. There are times when not a lot is being done.

Anonymous

She helped with the personal care of bathing and hygiene. When I called and needed help right away, they were wonderful in meeting an urgent need immediately.

Edgar K

It has made my life easier. They dress my loved one and shower him, they do things that I would have had to do. We are satisfied for the most part. The girls seem to do a good job.

Alfred H

They could be more reliable and more consistent. They could be more customer-focused by having a better relationship with the customer. They should see the customer as more than a number.

Jesus C

We were really glad with the nurse we got. She answered all of our questions and was very thorough. If there was something we didn't know, she would help us. She was very attentive. They're have very professional, very knowledgeable people.

Verne S

I liked the people who came to provide the care. I felt that they genuinely cared about me and my well-being. They came in and were friendly. They were very knowledgeable about doing the infusion. The one nurse had an exceptionally soft touch and got the IV started without a hitch.

Chris H

They are very thorough with their clients. My mom is very elderly and needs someone that can provide the care she deserves and needs.

Sue G

They respond promptly, they know the business, they are very helpful, and they answer my questions. They are also reliable. It is easier to have someone driving when I'm in a stressful situation. They have a driving service.

John

BrightStar Care is able to find a substitute for my mother's normal caregiver. They have been able help me by caring for my mother, I can get my work done without worry.

Carmen K

I would recommend BrightStar Care because they are adaptable and try to fit my needs. BrightStar Care gives me the flexibility I need.

Shannon P_1

BrightStar Care is checking in all the time and asking questions about how things are going. BrightStar Care helps by sending us a nurse, and they always ask if we need anything. They are always asking what we need.

Elsie N_2

I have zero complaints about what BrightStar Care does for me. I find that BrightStar Care is here to help me and that is exactly what they do.

Rosemary S_5

BrightStar Care could improve their employee relationship with the client. BrightStar Care has helped me by being able to provide the care for my mother on a regular basis and when needed.