BrightStar Care Chicago Oak Park, IL

Sarah M_5

I like the scheduling and the quality caregivers. I like the quality of helpers provided.

Stephanie L_8

The service offers a complete change for the client and it helps to have someone there. I feel that the communication is very fast and connected to what I am trying to do for my mother.

Sylvia L_6

They keep in contact with me. They are really good. The caregivers are very nice and perform their job well.

Margaret O_4

They come once a month. They save me the trouble of having to get on a bus and go to Northwestern to get the infusion. I like my infusion nurse.

Bernie B_1

They allowed me to have 3 days a week. I would tell them the caregivers are excellent.

Kristina W_2

They helped find us help within a short time. The family was looking for someone to watch her while the client slept. I liked that they were very responsive and helpful.

Kermit Rayford T

London has been here for about a year. She comes in and follows up and makes sure my rooms are straight. I like the proficiency of service and the care you get. You get quality of care.

Ryan F_1

I have a person that helps me every two weeks. If she wasn't here, what I ask her to do would not get done. I like the payment plan. I like that I can get the things I need to be done in the four hours.

Anonymous_7494

They could be willing to do the work and not have so much issues with quality. The quality of their work and talent was low. They had no motivation to do it. The overall quality wasn't up to the mark. The quality of the care providers and their willingness to work. I had a lot of issues with the providers. They would sit on their phone watching Youtube and had a lack of interest to do anything.

Amber H_2

They come and help her with things like fixing meals and help her with dressing. They could let us know when people cannot be there in a timely manner.

Janet P_17

There was little impact because of price issues. I would rate them very low because of the issues with pricing. They way over charged us, and it was very frustrating.

Anonymous_7005

It is helpful and there are different challenges compared to going into a clinic but it has its benefits as well. They are good for getting at-home infusions. I only use it for that so I don't know what could be better or changed.

Penny G_1

They have provided consistency in client care. They have quality caregivers.

Sarahmarz

I have had a wonderful experience with Brightstar Care. My grandfather is a veteran and received services for homemaking from them. When unexpected circumstances happened and we needed to increase time we chose to continue working with Brightstar and they worked with us to ensure that my grandparents had coverage. They do well communicating what is happening. I have called many times to talk with Lisa, Tyeshia and Linda all of them are very pleasant and have gone above and beyond for me and my family. The workers my grandparents have at their home go above and beyond. We got very lucky to have some compassionate workers that truly care about my grandparents. One of their caretakers is now famous in their household for making their ham tomato sandwiches and when I go over to visit with my grandparents I am happy to see a scoresheet of a dominoes game with their caretaker Katrina playing with them.

Wallace L

We used them for 3 days and it was a huge help to keep Carol from having any falls. They provide skilled people.

Maggs L.

It was my first day at home with my mother who had just returned from skill nursing. I thought I was prepared, needless to say I wasn't. Jada L. was nothing short of amazing. She was personable, knowledgeable and she demonstrated care and concern while fully meeting my mother's needs. I have been with BrightStart for over a year now. They really do work with you to find a caregiver that meets your need. I appreciate the service they provide which allows me to continue working and provide in-home care for my Mom.

L. Lewis

My experience with BrightStar Chicago has been amazing (and comforting). As I was trying to establish in-home care for my mother, BrightStar was attentive and engaging from the very first phone call! Linda K. spoke to me and explained their services and the start-up process in detail. I had so many questions, but she was patient, professional, and compassionate about the situation. She even provided information that I didn't even know (or think) to ask. Once our services started, we were paired with Cora P. to provide the in-home care. Cora has been such a blessing and takes care of my mom with understanding and a genuine kindness. She always keeps me in the loop on things I need to know about my mom's day and her physical/emotional status. She also cooks very well!! :-) Whenever Cora needs to be away, BrightStar always gives us advanced notice and offers to have someone come to provide continued support. Additionally, whenever I have questions or need to speak to someone, the entire management/administrative team is easily accessible and helpful. I am grateful for how they treat us as "people" not just another "case or customer". I highly recommend them!

Cathleen K_1

The caregivers have helped my dad the most by providing personal care. My dad is unable to change himself or direct that process. The caregivers basically take care of all his needs. I like that they send qualified individuals to service my dad. They're reliable and consistent.

Donna F_18

The caretaker helps clean him when he has an accident. More flexibility with the shifts.

Mike P_3

They help her with everything. It is 24/7 care. I like that they are dependable.

Chip S_1

She needs the help. Getting everything set up was a little chaotic. It's been good since then.

Catherine B_14

They have helped me to improve. I have restrictions, so they help me with what I can't do. They have handled a lot of things for me and my questions.

Paticia D

One thing that they have done is providing me with caregivers who was a good fit and they sustained that caregiver to be my representative. One thing that like about this agency is that they are responsive and they get involved with your needs. They are reliable.

Richard M_36

They have been able to provide us with caregivers who get along well with my husband. They could improve their communication with their clients.

Tom G_9

I think Nicole gets help with getting around. There have been ups and downs with the caregivers. You are not necessarily going to get the person you want on the first time out.

Crystal Y

They can have more flexible hours. I would like them to be more available when I need them. I would like them to let me get to know more of the nurses who were taking care of my child.

Maurice S

They do a lot of transferring my mom form place to place. They have fulfilled all the things I needed them to do. I like that they are every good at following through and providing someone who could take care of my mom.

Anonymous_4682

We have had payment issues. I would like them to improve the payment methods. I would tell a friend that they have a good staff.

Joseph M_19

They helped us the most by keeping the client company. I like that they are always on time and they are easy to get a hold of.

Tiffani (

We need 24 hour service and they provide that. The staff are the best part. I would like to see consistency in getting replacements and communication when the staff isn't available.

Natalie G_2

They have helped me with housework like sweeping and moping. They have good caregivers that come and help me. They run errands for me.

William K_10

They took away some of the burden of her immediate care. I think they were very responsive. We wanted them to get started quickly, and they did. They did a good job of staffing people to support my wife. Overall, it was good service.

Darryl P

They showed up on time. It was pretty expensive and the price was too extreme for someone on a fixed income. That was only negative thing. I had some issues with the billing.

Francis P_2

They take me to the doctor's office. They work around my scheduling needs.

Matt C_4

They got the job done just fine. The last few people that were there very attentive, very kind, very compassionate. They did a great job.

Nina R_1

They understood his routine. That's what our family needed. There were caregivers that were very experienced and had no fear. There were also others, especially the younger ones, who acted like babysitters. They would wait for me to ask them to do things. Once we got a consistent rotation of solid caregivers, it was great.

Anonymous_3991

They could be more available. They tend to not show up at the last minute. They could be more consistent with the nurses.

Nancy F_18

He was able to go home and pass away. They were responsive and honest.

Nicole W_2

They could just have one dependable person that they could work with so we do not have so many people in our house. They could have one dependable person, one person that I am comfortable with and my children are comfortable with and that I can trust. They could communicate better and maybe work on their turnover rate.

Grace R_5

We only needed someone for companionship, so they haven't had a big impact on her life. We've had great customer service with all the people that have come to sit with Goldie. We've had no issues.

Robert B

They help him do laundry and do whatever else he needs. Knowing that someone is there is comforting for me. I like that they're polite and nice to my dad.

Anonymous_3716

I thought some of the caregivers were quite nice. They should stop playing games. I had an issue where I asked a question and I didn't get an answer 6 hours late. If they don't have an answer, they should tell me that right away. There is a lack of professionalism.

Gail S_9

They were easy to work with. The woman was fine. She could have been more engaging with my father, but she did what we asked her to do.

Sandy M_3

The impact was good at first, then it got bad so that's why we changed. We had a really good lady for about 6 months, but when she quit we didn't get any other good ones. The old manager was much better than the new one currently.

Tiffani M

They help most with cleaning the home and giving transportation to the grocery store. The specific caregiver she has is courteous and has a great work ethic.

Martha B_11

They were reliable, on time, and caring. It was easy and everyone was nice and professional.

Kelly W_2

They offered all the support that we needed for Richard, but we did have many different caregivers with varying competence. I like their intake process and that there was a nurse involved.

Latrice W

They could be a little bit more compassionate, caring, and a little more social. All they do is just come and sit there. The current aides that I have don't cook, and they are usually late.

Anonymous_2739

I liked just knowing that someone was with my loved one because of the services. I would have liked to have consistent staff coming to the house. I had five aides.

Gerald (

They could make my life easier by making it free. I like that the caregivers are very good.

Anonymous_729

My current caregiver is helpful because she can do the things that I can't do, such as washing my clothes. I need someone to come and clean my home, but there are times when the caregivers don't know how to clean.

Carla L_1

They were necessary. They talked with him. They took care of all the procedures of turning him and making sure he didn't have any bedsores. The help was very good. The CNAs were very good.

Albert H_2

I think they were trained with limitations. They knew how to do light housework, but they weren't adequate. I needed more service for what I was paying. The people showed up, and they knew what they were doing. When I didn't know what they should do, they would sit around.

Anonymous_1989

I have a regular caregiver who comes out to see my mom, and it's nice to know who's coming. The agency has been really helpful, and is responsive to any requests I have.

Joe B_4

They could be more helpful and willing to do whatever there is to be done. They could give me a regular person so that I won't have to have a different person coming here every day.

Laurence J

My father has been feeling very comfortable with his caregivers. The quality of care has been exceptional. We have a caregiver that has come and given great care, and we have a good person who coordinates his care, making it top-notch.

Percy

Especially at the times where it was more hectic, they were just there to help get my loved one off the bus. I like that my last two caregivers were able to attach with my loved one.

Betty R_18

Out of all the different ones that came, I really only had one that was more interested in her cell phone, and she was rather new. I liked things to be put away. It certainly helped me a lot and I was frantic that he was deteriorating before my eyes. I wasn't a nurse, so they helped me learn things. I've already recommended people. I only had it for nine days, but they were prompt, efficient, and nice to my husband.

Joe S_6

I think that, overall, they do a pretty good job. It is a little less stress on us because we don't have to worry when the caregiver is there. I like their level of concern.

Melvin B_1

They did everything I asked them to do. Everything was fine. I would tell someone that they care about you and they will take care of you.

Amy _1

My mother really loves the person that comes in. She feels comfortable with them, and I am confident in the things the caregiver helps her with. She looks forward to them coming. I like them because of the person that is doing the care.

Beth B_3

They are allowing me to free myself up. It gives me a peace of mind about the care. We have been using different types of help and pools of staff are excellent. We recently had the worst weather and our nurse came early to make sure that she would be on time.

Margie K_1

They could communicate more and listen better. I would like to have the opportunity to choose a caregiver after interviewing three candidates.

Robert Lee W

They could change the timing the caregivers. I like mornings, and they only have evenings. They ask what we need to have done, and they just do it.

Verneta

At least, I can work and not be as concerned that she is in her facility by herself. Everyone shows up on time and if someone is late the caregiver there will wait until her relief comes. I am able to immediately come and help when they need me.

James Lee F

She is consistent with the level of care she gives, and she is aware of how to contact the doctor. I think that they continually keep in contact with me, and I feel free to contact them any time with my questions. They are consistent with the treatment they give to my husband.

Jaclyn J

My husband and I can do some jobs alone however, our caregiver gives me a little brake during the day in having to care for my husband. Our caregiver has done what we expected them to do. We have received more than adequate services.

David T_14

They helped him with mobility, meal prep and they accompanied him to appointments. The quality of the care was very good and the lines of communication were good.

Kerry R_1

She has a lot of doctor's appointments that I can't take her to so I just call them. They've been extremely caring and they make it easy to receive services. They just listen.

Marshall W

They need to be more attentive about what the client wants and needs. They need to be more reliable.

Ghais A

They help with the things I can't do. They have nice workers and they are flexible. I really appreciate BrightStar and what they do for me. They are a blessing. The company is a good company.

Laura P_5

They have helped my loved one the most by making sure she can do the things she needs to do. They help her move around the house. They have provided cooking for her as well. They have been very flexible and they have provided the care we requested.

Anonymous

It has been difficult for me because I am not used to people in the house all of the time. I like that most of them are on time. I had a situation with one of them missed a shift. I want consistency in attendance.

Mark F

Their expertise in managing my mother has made life much easier for me. They do very well in handling difficult patients.

George W_12

It has had a positive impact. It gives my loved one someone to talk to and his basic needs are taken care of. The caregivers are punctual and they give good service.

Duane _1

She washes and takes care of my mother. The caregiver we have is prompt, on time, and does a good job.

Stanley K

I went in the silverware drawer one day to get a spoon, and the spoon had water in it. I was needing a caregiver to help me put my place in order. I put my pots and pans in the oven because there isn't any other place for them. One time I went in there, and there was a dirty skillet in there. They should have washed it before they put it in there.

Cynthia V

The caregiver is always on time and she does a lot of things. I was a real wreck, and now I'm much better. It's really helped me a lot. I'm not cranky like I used to be. She'll do anything I ask. She likes my loved one, and he likes her. I feel comfortable leaving him with her.

Jeff K

I like the caregiver. They're very nice and thorough. They seem to be responsive to the client. They've done everything well, but I'd like to see a receipt to show my mother since the finances are coming from her and she's not computer literate.

John N_3

We have had good experiences with the employees, and their employees have been very nice and professional. Our caregiver helps my grandfather bathe, cleans him up, does dishes, organizes his clothes, and helps him with medications.

Gailya W

BrightStar Care's office staff management was awful because I had to call to set up service by calling four times, because they didn't follow up with me. Out of the five or six times we used them, the caregivers were late four times. The caregivers were unprofessional and would step out during the care. Some of them were not energetic and didn't want to do the job that was scheduled for them. The fee was astronomical, and the care was poor for the price that they charge. Poor staff, poor office management, poor service. I'm paying an exuberant amount of money for them to do a service involving the people I love. I don't want to be stressed out or worried about them.

Sheila G

I would recommend BrightStar Care because they are very efficient and caring. BrightStar Care makes my life easier by helping me to be more independent.

Gloria T

BrightStar Care's caregivers are wonderful. BrightStar Care allowed my mother to have someone reliable there with her. She needed someone there.

Sarah K_1

I would recommend BrightStar Care because they respond well when I call them, and they don't hesitate to answer my questions. The services from BrightStar Care makes life easier for me by arranging things for me better than I can do for myself. It makes my life more composed.

Ricky F_1

I like my caregiver, but I would probably not recommend BrightStar Care because the agency cut my hours down and that makes me frustrated. The services haven't really changed my life in any way. I just need someone to help me clean up. I still do the same things I usually did before.

Thelma S

BrightStar Care is punctual, seeks the needs of the individual, and if they have questions, they ask before doing that certain thing. BrightStar Care has provided someone that she can talk to and see to her needs, and they get along well.

Robert N_3

I would recommend BrightStar Care because they are flexible and friendly. I am not desperate, but BrightStar Care is satisfactory.

Caring108252450

We hired BrightStar Care for my mother-in-law, and they did very well. We had no problems with them at all. As far as their schedule, they work out very well. The billing worked out very well too; there were no issues with that. We would definitely recommend them.