Synergy Homecare North Atlanta Alpharetta, GA

Scott S_23

The agency could work on dementia training for their staff. I would recommend this agency because I like the reliability and the quality of the support.

Bunny_1

We have the help so I could have a little time for myself. I have been her primary caregiver, and I needed a break. I feel like every time we have a new person I go there to train them. We haven't had a consistent caregiver, and I would prefer to have a consistent caregiver. The caregiver this week has not been very caring.

Anonymous_1720795474

They've helped by being there for my mother and supporting me to keep track of my mother with taking her medications. When she was in the hospital they came to the hospital to keep her company as well. I like that they listen to my needs, the ladies they've sent have been quality people who seem to care about my mother. The caregivers help bathe her as well.

Dana S_8

Just taking care of my parents and knowing they're safe has made it positive. I like that they're responsive and the caregivers are good.

Richard J_14

They were hired to watch her 24/7 and on more than one occasion they fell asleep. One time they fell asleep and my mother had issues, the staff at the facility had come in to check on her and saw the that the synergy person was asleep. They could have stayed awake while watching my mother.

Ed S_6

They bathe her. They follow up promptly.

Sandi M_1

They do a lot around the house. They clean and mop. They help my mom with mobility and showering. I like that the aid is a perfect fit.

Dana S_6

I like knowing that my parents are safe. They have been responsive and flexible with our scheduling needs.

Anonymous_1712755785

They are flexible. When we need service and have to cancel, they have not made an issue out of that. I have liked that they seem efficient in the office and are responsive.

Maggie O

I would like them to give me a detailed description of the services that are to be expected. I like the scheduling.

Tim N_4

I couldn't do my daily life without this service. They have some good skilled people.

Jack T_7

It's been a blessing. They are always there to answer my questions. I go into work three days each week and I feel confident leaving him with them. They are very thorough and caring. Everything is going great.

Dorothy V_3

It is good to know I have a professional who can do a visual assessment of my mother and get her the services she needs. They are responsive, communicative, and provide great work.

Anonymous_1707323754

They have helped the most by getting through the first couple of weeks from being home from the hospital. All the caregivers that I have met have been nice and knew what they were doing.

Carmen V_3

I heard that they were treating her well. They were prompt and thoughtful.

Phyllis B_9

I like that they come and help us out by providing companionship and that is the main thing. They are enthusiastic. They do a first rate job.

Nancy W_43

I like that they called back, and I found a way to communicate.

Anonymous_1702904602

The services were essential and helped me the most with lifting my wife. I liked that for the most part the staff were caring and capable to do the care.

Rebecca Ann B

They were helpful because they gave me more pointers on getting her in and out of the bed, she cannot walk unassisted. They showed me how to use a draw sheet. I would recommend them because they are very courteous and very pleasant people to deal with. They listen to what I had to say.

Anonymous_1701940985

They make her meals and they help her take showers. They should improve their communication and their billing.

Anonymous_7650

They helped him when he could not walk by himself. I like the people they sent here.

William W_29

The service is for my wife, both of our lives are easier. I like SYNERGY HomeCare because they do everything that we needed.

Florence D_3

My mother gets scared at night, so they help her not be afraid. One thing I like about the agency is the dependability so far.

Provider Response

Bonnie M_18

It really didn't work for us at all. The first lady went to sleep. The second lady couldn't communicate.

Terri P_6

She got the room my brother was in to stop smelling like a port a potty. They are very attentive.

Shirley M_31

After they sat with mom, we were able to diagnose the problem and now there are no more problems at night with falling. They made it easy for me.

Anonymous_7574

They have helped the most with consistency with the same caregiver and she is very caring. The person that they sent is why I would recommend them.

Millie F_1

The agency made it positive by matching her up with the right caregiver. I liked that they were easy to reach, and they worked with us to reschedule.

Provider Response

Kay V

I think it has made it a lot easier so we don't have to worry what is going on. I like that they have been reliable, the staff is very good, and we are very happy with what my mother has received.

Curtis B_5

It is very helpful. For me, it allows me to attend to other matters and frees me up for things I need to get done for the family. For my mother, it provides 24/7 insight until she is fully healed. I like that the nurses seem to be educated and well-trained. They provide pretty good assistance for my mother.

Anonymous_7467

One of the caregivers, Olla was excellent at engaging her and helping her eating. It was probably not a good fit in the beginning and they are mostly set up for home care and that was not the service we needed.

Norman B_5

They have provided a replacement quickly. I like that they listen to my concerns for my husband.

Margaret C_27

They made the client's experience positive by being understanding and adaptable. I like SYNERGY HomeCare because they were competent and they sent good caregivers.

Mary Ann S_4

Kiara bonded well with my sister, which was important since my sister has dementia. The caregiver that they provided for us was a home run.

Audrey G_3

The provider has helped me the most by having the visits of the owner. She has provided us with a home care person who is outstanding. I like that they are caring and knowledgeable and have a lot of information that we always look for.

Bill M_26

They provide services for my father. They are responsive.

Provider Response

Julie B_16

It was more positive for me so I could get some sleep and he was very well taken care of. I like that the people were qualified and on time.

Barbara A_21

The impact has been very helpful. My caregivers are very professional. I like SYNERGY HomeCare because they always send dependable people.

Barbara B_58

They spend time with my wife and keep her occupied. We've had great caregivers that have connected well with my wife.

Mary H_107

Everything was wonderful The last person who took care of my mom did chores and did everything that we needed her to do. I would like the agency to have a consistent caregiver for us.

Anonymous_6977

They did show up, but they did not do their job. The caregiver was not great. SYNERGY HomeCare also kept switching my caregiver. I would not recommend them.

Rafael G_1

It allowed me to get some rest. I like the flexibility in scheduling and good staff.

Dan G_2

I like that they were very prompt with sending out another caregiver. I liked that they were generally there and they were good.

Barry L_1

I couldn't have done without them. They have done a wonderful job.

Vickie M_1

The agency could have reached out more to see how the client was. The agency could have given more communication and the caregiver could have as well.

Provider Response

Patricia V_3

The agency updates my schedule. I like the agency because they are consistent.

Anonymous_6559

They sent us very caring women. The caregivers were nice and professional

Gailya W_1

The scheduling has kept us with a regular group of people. I would like their caregivers to be more attentive and more certified.

Provider Response

Anonymous_6450

Some of the caregivers were seeping on the job at night. The caregivers should jump in and help if something is going on even if the family is there. There was no repositioning him at night. They were not proactive. They mostly just came and slept. They were rough with him. They could have been more forthcoming about the caregivers skills and abilities. They could not manage him by themselves because of his weight.

Provider Response

Vicky E

The caregiver helped the most in the everyday care such as helping to wash the client, shave him, get his teeth brushed, and get dressed. I liked the whole set-up. Obtaining the care and the initial interview on why we needed the care was very efficient and they were friendly. The caregivers were also wonderful.

Provider Response

Anonymous_6438

For the most part, very good impact. One person was below par, and never came back. They've been very helpful to me. They try to accommodate to my needs.

Provider Response

Kostas H

They have reliable care and great communication. They're very prompt, communicative with the office, and very transparent.

Provider Response

Anonymous_6372

They helped find caregivers who are able to provide extensive care. I like how they have the staff that allows them to provide care needed on a flexible schedule.

Provider Response

Marian C_3

They are there at night with him and have just started during the day. They have given me peace of mind. I like that they have caregivers that they are a good match for him.

Provider Response

Kathy D_12

The caregiver being there and helping with bathing and getting him dressed. I like that they were quick to provide service when we requested and some of the caregivers are fine.

Provider Response

Courtney B_3

They helped her walk. They were easy to deal with.

Provider Response

Esta V

They made it positive by being super friendly. She really liked everybody that came. I like that I could always get somebody on the phone.

Provider Response

Sally V

They're quick to act if there's issues. They help her a lot. Courtney, who I'd dealt with, can be reached if there's any issues. They've found some good people.

Provider Response

Monty G

It allowed me to continue working. I liked that they were able to start quickly when I needed them.

Provider Response

Judy C_16

She was there when I needed her immediately. I had a very good night's sleep with her. They were just generally very caring, met my needs immediately, and I would definitely use them again.

Provider Response

Irene V

The caregivers were not consistent. They were fairly responsive to requests by phone.

Provider Response

Ophelia V

I was caring for my father and mother and it was just very time consuming and I couldn't do it anymore. The services have given me peace of mind knowing that I don't have to care for my mother myself anymore. The agency immediately reached out to me when I initially called them about needing the services on a short notice.

Provider Response

Anonymous_5898

The caregivers that were the best fit were present with her. They bring an energy of joy to help her emotionally. They were helpful and made things easy.

Provider Response

Alfred B_3

I can't do the basics for him myself. They do the basics for him and that helps. The caregivers don't go out of their to-do things. I would like them to improve the quality of the caregivers.

Provider Response

Marc B_1

It gives me free time. Their communication is fair, it could be improved.

Provider Response

Anonymous_5710

They should have had better communication through text. They didn't have a good follow-up on their part.

Provider Response

Kirti C

They have been sending good people over and taking a lot of responsibility to make sure my dad is taken care of. They have great caregivers that come to the house.

Provider Response

David R_19

They could have more training in some areas but they are doing an okay job. I like that they have really good caregivers that they sent us.

Provider Response

Anonymous_5575

I think they related to him well, and were very helpful to him with what he needed. I liked their responsiveness when we first called.

Estelle R

The services have been excellent. They keep me updated. They are able to schedule caregivers immediately.

Rosemary V_1

It helps me work. There could be consistent caregivers coming.

Neal V_1

The six hour minimum wasn't good for our needs. We only needed about two hours. I like that it was easy to make appointments.

Elaine C_6

They reached out and connected with me as her responsible person. Once I got to know them, my experience was very positive.

Greg Q_3

They provided quality services. I would recommend this agency because they are competent.

Jan C_7

It was a big impact on my life because if they hadn't of came I would have had to stay with her twenty four-seven. I like how they are consistent, and the caregivers were knowledgeable and were overall very good.

Rebecca D_4

They shouldn't have fallen asleep on the job. They sent terrible people at first, then they sent someone who was good at the end.

Leslie G_12

However, I don't like how they do last-minute scheduling. The caregivers are awesome.

Rosemary P_3

I can go to the store now and not be afraid my mom won't be able to take of herself. I like how they sent me someone who works well with my mom. There hasn't been any negative things to say about them.

Mary T_20

My wife had just had back surgery. They have been a big help for her. They helped her into the bathroom and made her bed. They helped her move around. She doesn't seem to think she needs them anymore, so they mainly help me now. They could be more consistent in having someone that comes to us. A lot of times they say they have someone and then they don't have someone to come.

Ellen M_10

They were reliable and caring. I like that they are caring and reliable.

Paulette and Mike A

They helped me get in and out of the house. I had Shack come to our house and really liked her. She was wonderful to us.

Ruel and Barbara E

The company could only do so much for them. It wasn't very cost effective. It was very easy getting everything in order.

Michael G_23

They are very helpful and good drivers. I like that they fill a need to get me to appointments.

Lenora C

They let me go and get my son married while they took care of my mother. They were on time, they were very patient with my mother, and it was a great experience.

Anonymous_4952

They gave me a break and helped my husband do things and sit with him. They could have been consistent with the caregivers that they sent to us.

Barbara D_33

They are taking care of problems and having people when we need them. They are outstanding overall. They are very responsive, they solve problems quickly and the caregiver we have has been outstanding

Steven M_10

The services provided someone to do most of the heavy lifting when it came to caring for my wife. I liked the attitude of the caregivers we had.

Grace B_8

They have really helped her by having someone there for her to keep her safe and talk to her. They are good companions. I like that they are very professional and responsive.

Frank J_6

She helps him with bathing. He wasn't doing well with seeing a different person every day. Now that he is with the same person, it is better.

Paul D_7

They gave us time to do some of the things we needed to do otherwise. They should have improved their scheduling.

Tonya M

The caregivers during the week that I got to know were great. Douglas got used to them and comfortable with them which was really good. They should better regulate the nurses. At first we had a different caregiver every day. I wish they didn't change up all the time.

Dana C_3

They gave us freedom. He felt like he was getting taken care of. We could go to work. They were very responsive. We needed someone quick. They jumped on it in a short amount of time.

George F_6

They allow me time to take a break. I know my dad is secure and comfortable with them. All of the caregivers are very friendly and kind to us.

Charles A_8

They made sure that they were there and that he got the care that he needs. It was really about company. They are very respectful to my dad.

Dr. M_5

The caregivers watched her and helped her take a bath. They were dependable, but every time I got a new caregiver, it was so much work to train them again.

Pat H_7

The services could be more helpful if they made sure that the schedules were correct further in advance. I would like to see their efficiency in getting help improved.

Anonymous_4628

Just knowing that someone had a nursing background and had the ability to transport me. I like the amount of time that I was able to access a nurse. This was very helpful.

Anonymous_4671

We would have needed a better nurse to push my wife more. We had two very different nurses. One was not that, she spent too much on her phone.

Blanche V

It has allowed me to continue to work. We had cancelled the caregiver earlier in the day but they still showed up and I got billed for it. Other than that, they are doing great.

Anne H_7

They just really take care of her. The service has been very easy for me. I think the caregivers that we have experience with are very good.

Patricia R_10

They brought us cookies and a thinking of you card. They are friendly and they really try to interact and provide good companionship.

Anne K_5

They make it easier to know that my parents are being taken care of. I like how great they are in working with us and their flexibility.

Eleanor B_2

I'm not able to move around the way I'd like to. I've been very pleased. I have been very pleased with 99% of my caregivers.

Michael W_17

They were there in case he fell, I had my trust in them and it gave me confidence knowing he was in safe hands. I liked their loyalty, they were very respectful guys, and were good-hearted people.

Douglas T_1

They are always able to adjust the staff when we have to cancel. They are always there to help. My phone calls are always answered and the quality of staff is good.

Jack V_1

Most of the care givers have been friendly and approachable to us. They are very accommodating and open with us. One of the care givers that came here was very nice, but sometimes the care givers are a little lazy during the job. They could be more proactive about it.

Mary B_92

We knew that she was being cared for. We felt very comfortable with them. They were very dependable and prompt.

Kim F_4

We were really lucky with the two caregivers we had. They brought us comfort knowing that she was well cared for especially during this pandemic. When someone called in or didn't show it was hard for them to find a replacement.

Ellen H_13

The most helpful part of the care is that the caregiver gave quality care and was a good advocate for my mother. The agency was dependable and easy to communicate with. They provided quality care.

Anonymous_4258

They were very smart. I liked their friendship.

Suzanne W_3

There needs to be consistent quality of caregivers. It is all about the quality of the people, that needs to improve.

Anonymous_4251

It just varies from caregiver to caregiver with some being really on it and go above and beyond while others do the minimum. Most of the people they send out are absolutely amazing and I have had the most good luck with them.

Anonymous_3522

I feel that the caregivers are here for more than a paycheck. I appreciate that they are respectful of our home and my daughters needs. I feel that they have tried very hard to find a perfect match for my daughter.

Gladstone S

They could have been more experienced so that we wouldn't have to help. They needed to train their girls more.

Jamie T

It has been really good. I am able to have a little more freedom, because the caregivers are watching the client. Just have consistent caregivers, we seem to have different ones on Wednesday.

Becky H_5

With my moms disease and me being the only family member around I have to stay with her. Having this agency I can leave on the weekend and I know there will be no issues at all. The caregivers are all outstanding. They are all very friendly and patient.

Eugenia P

We can't do without the care. They are understanding of my loved one's schedule and needs. They've been very accommodating.

Ron G_4

They help me out in a number of ways. He helps me with all my needs. The gentleman that works with me now is very professional.

Amy W_11

It relieved me, knowing my dad was being taken care of. They were very personable and caring.

Donald A

They were there to accompany and sit next to him and keep him from running away. They were there immediately for me and my father. It was a last minute thing and they got someone there.

Lisa B_15

She didn't know the difference. They were able to schedule on short notice and answer any questions that I had.

Erwin C

They are dependable. They keep us informed about the schedule.

Judy R_8

I had to stop driving and now I am able to get places. They have always given me quality people. If I am not happy they will try to send me someone else. They are very professionally trained.

Mark B_1

The people are what really made the experience positive. My parents have liked them. I like the flexibility, and the caregivers that have come.

Joan E_2

I knew someone was there with her when I could not be. They were very easy to work with and they were helpful. I called them the night of and they rushed someone over.

Anonymous_3811

I wish we had gotten more consistent and higher quality caregivers. They need to live up to their promises of providing the same caregiver. They need to screen their employees better because some of them were really bad.

Virginia "Kay" A

I was not completely happy with the third caregiver. They were kind of withdrawn, sat around, didn't do anything, didn't talk and were kind of nasty in their responses to requests. We have had three people from SYNERGY HomeCare over 10 days. Two were excellent and one was not so excellent.

Joan M_12

They comfort my mom and make sure that she has everything she needs. They are very easy to work with and they are understanding.

Anonymous_3774

I love Synergy, but the impact depends on the caregiver. I want our caregivers to be part of a team in place to help the client improve their quality of life and independence. Not all of the caregivers help with that. I think they share too much information between the schedulers and caregivers.

George S_19

I was not strong enough to lift my father, so they had the strength and knowledge to do that properly. I like the employees from the people who answer the telephone to the caregivers.

Gina S

They help the most by helping him so I do not have to worry so much. A nurse comes. He needs to be turned. He is tall and heavy so I can't do that myself. I like the people that are coming and the service, but I do not like the price.

Ray G_4

He could not be without the services. We had a caregiver put his clothes on and put him in his chair. I like that they answer their phone when I call and they are very easy to work with.

Lori G_10

She was in a mental state where she didn't know what was happening. I think it was fine. I'd tell a friend that they were very responsive.

Debra H_7

We have them to help in case he falls. They've been prompt to getting people there to help.

Hayley H

She's able to have someone there to help her out and she can ask for things. I like their responsiveness.

Angie G

The quality of the caregiver was above average. They were very quick to respond when I needed to initiate the care.

Lynn D_9

They need to send trained caregivers who know how to care for dementia patients. They need to send competent caregivers for the client's specific needs.

Chris J

They help a lot! They provide mobility out of the house. It gives me great peace of mind. They do what they say they will do. They are professional and hire good quality employees. My advice for families is to keep going until the end and just working hard for it. This is a great company!

Fara M

They always provide me help when I need them. They are a little bit more expensive than other agencies. I already started, and I have decided to continue with them.

Joy C_2

They send their professionals to care for my loved one, and they are way better than any other provider we have had. They are responsive and have an ability to be creative when needed. The owner has personally come and explained things to us.

Sherry B_7

It was very efficient. They showed up when they were supposed to and did the proper care.

Marjorie W_3

I've used them when I've had to be sedated at doctor appointments or needed additional help and that is very helpful because I couldn't drive myself. They provided other help around the home as well. Most of the CNAs are very personable and they do their best to help you.

Bob S_22

The impact is daily. He is terminal. You don't get over Parkinson's, but it was a good help. We do make him comfortable and treat the symptoms. For me personally, it was nice to have help. I liked the consistency. They did what they said they were going to do.

Ronika M

They gave me a really qualified caregiver. I liked how they gave me someone in a timely manner.

Martha G_5

It was a great relief for us. I like that the cost was reasonable, the schedules were flexible, and it worked for our family. Our family was able to provide care in between their shifts.

Anonymous_2856

There was a lady that came out and did a terrific job. She was very patient and worked well with my dad, but they could have gotten tests back faster. They could have been able to do the test results in a timely manner.

Anonymous_2877

The services from SYNERGY made a big impact because we couldn't be there and he needed the help. They could have more workers that are not so lazy and who speak English.

Barbara S_33

They were so helpful, even though I didn't need quite as much help as they gave. They were very good, nice, and helpful.

Blanche B

She is not able to function on her own, so the person provides what she needs. The person that I got from them was a quality person and well trained. They were very responsive to her needs.

Richard R_9

The caregivers were well-trained, and we were comfortable with them. We like their communication and their electronic communication.

William R_22

They really saved us because I work full-time, and he needed hourly care coming out of the hospital. They were on time, and they handled my dad with a lot of personal care.

Jack B_3

The whole purpose was for me to be able to leave the home and know that he was being taken care of. I liked the type of people that came. They were warm, caring, obliging, and just what I would expect from someone taking care of a person that was ill.

Lillian M_4

They answer the phone, and they get answers to me quickly. The people they send to me are of top quality.

Anonymous_2474

It has helped me in my day to day activities. I have to have them. I like that they offered more services. They have been very customer oriented.

Herbert B_1

I don't have to worry about my father during the day, which is fantastic. They could improve the pricing and quality of the caregivers. Other than that, they are available.

Amy F_2

They have helped me by taking over the care of my mom where before it was on my sister and I. I like that they don't ever leave you hanging, even when the caregiver can't show up. You are always covered, and all the caregivers are kind. We always have the same one over and over, and that is great for building a relationship.

Anonymous_2052

They have to do a lot more than they do. For $22 an hour, I wanted them to come in and get him out of bed, brush his hair, and get him ready, but they don't do that. They are more of a babysitter, and I wanted people to come in and fix him up every morning. They are more just someone who sits there with him.

Louis M_1

They provide peace of mind. It's good to have someone there and know if there is a problem, someone is there to call. I like the quality of care and consistency in showing up.

Anonymous_2016

I like how they are there to understand his needs. They do what they say they will do.

Mary Lou M_2

I guess consistency so I don't have to wake up every morning and train a new person. I'd like them to improve consistency of care. They need to bring the same people to our house. I've been with them for two years, and I still see new people.

Maribeth F

They took care of my loved one's hygiene. They were very responsive, and when I had an issue with a caregiver, they were quick to take action.

Leona M

They are very dependable. They show up on time. They communicate well. When I call, they give me information. I know that my mom is taken care of. They are easy to work with in terms of scheduling. They are very responsive and very friendly. They are always available, and I can always call.

Arthur J_2

They provided the care for the hours we needed them, which made it a lot easier. I like that they were very prompt in providing the services.

Margaret F_5

They're just accommodating. They really like their caregiver, she's very good, and everyone I interact with is very friendly and accommodating.

Sandra D_1

It's helpful knowing that I can call and have care supported when needed, even when it's last minute. The night-time care giving is very helpful. I believe they are responsive, flexible, and communicate well. They have been open to feedback on different caregivers.

Bob S_20

They help me with my exercises and they fix my meals. They're very professional and very attentive to my needs.

Bradford S

It was a quick call because they needed a caregiver quick. The agency didn't have the whole picture. I was out of the room, and the caregiver wasn't aware my loved one had passed away, even though she was in the room.

John S_48

I could not have done it myself. They were very helpful They were supportive and all of the people were helpful.

Wayne C_5

They help him in the bathroom, make sure he eats, and take care of all of his needs. They are prompt and have excellent care.

Maria B_12

They were attentive to her. They have great, personalized care.

Helen F_5

They do have some problems with getting caregivers who can drive or caregivers who have cars that don't have problems. The caregiver I have is wonderful and is able to help me a lot.

Carolyn D_2

They were a companion when I was not around. They were courteous, professional, and on time.

Sandy S_7

They respond to her needs and my mother gets to do more and be exposed to more. She would have spent a lot more time in her apartment without them. They expand her life and make sure it's of a much higher quality. The caregivers are knowledgeable and most importantly they care. That matters a lot.

Beth K_1

It has made a difference that I can't begin to describe. It has been tremendous. I like that they are reliable, they have been high quality, and they have shown concern about the care they provide.

Ann H_7

We have peace of mind that something is set up. So far, the people have been very nice and helpful.

Sharon R_5

The caregiver did not listen to my instructions and did not fulfill the care plan.

Eileen W_1

They should have better people work for them. They don't know the people they send out here. They always say how great the people they're sending out are, but they aren't.

Ellen K_1

It helps balance everything, and keeps me a daughter rather than a caregiver. I would say they are caring, it's organized, and there is good communication.

Liesl P

I work, so it was nice to have someone there to sit with my mother. They were very accommodating and responsive.

David T_5

I had been in the hospital and I had to have care and the lady who we have used the most stayed with us 3 days and 3 nights. I could not have done it, taking care of an Alzheimer's patient and myself, without her. They took care of my husband first, that means they talked to him, took care of his meals, bathed him, washed him, cleaned him, and they entertained him.

Raoul H

They have helped with everything in the care of my husband and myself. They are very business like and everything they say they will get done, gets done. I don't have to wait for any kind of thing to happen. They have people that they can send out to me if my regular person doesn't come.

Karen R

They took care of her. When I couldn't be there, they were there. They were on time, and my mom loved everyone that they sent. It was just a good experience, and they were dependable.

Joann O

They could have been better trained. They did not provide the care I expected for my wife, who was bedridden. There was one who was great, but for the most part they sat in a chair and didn't provide the care that I wanted.

Anonymous_x1M

They get me back on my feet. They are very helpful.

Maria C

They could do what they actually say they would so, by actually pairing someone with me instead of having the employee choose. The owner came out and listened to what I wanted in a caregiver, and she told me that she would connect me with someone who would match what I am looking for. Instead, they wrote up a profile about me and sent it to their employees and they choose who to send to me. The person wasn't able to speak English and could not even count well.

Michael H

It's been lifesaving for my parents. It's transformed their ability to cope and live a more fulfilling life. They just take such good care of my parents. There have been times where they're like family. They have called me and checked in on my parents. They even accept my parents' phone calls when they're not on duty just to follow up and pass along the information we needed.

Jane S_13

They cooked stuff to eat and helped clean up. They were capable for my mother's medical needs and her other needs.

Elizabeth H

They just feed my mom and occasionally drive her to the doctor. It is nice that my mom has someone to help. She is doing well now.

Cynthia H

At the time, having them was extremely essential. I could not do anything by myself for the first couple weeks. One of the caregivers that came three out of the four days was absolutely excellent. She was willing to do anything that needed to be done and she had great camaraderie.

Dale W

My loved one has Parkinson's disease and they are in a wheelchair. I am a small person and I cannot lift them. The caregivers give my loved one a bath and some of them fix him breakfast. They relieve me of all of responsibilities in the morning so I can run my errands. They make my life bearable and pleasant. I am very pleased with SYNERGY HomeCare. They call me to tell me who will be coming and when.

David T_12

They've each been able to do things in their own way and they've been trained well. I've had excellent service. We've had four or five different caregivers over the year, and they stay with my husband. I call them for a minimum of four hours. They can do all the things he cannot do such as shaving and bathing. They also feed him lunch, and they entertain him.

Allen H

I couldn't have done it without them. The process was seamless. Once I got them involved, there was no effort on my part and they were responsive to the calls. Their caregivers are always timely and they're accommodating to the needs of the patient.

Bill A

They help them with everyday living activities and safety. They are very responsive, they've taken great care, and my parents like them.

Betty Jo B

They're knowledgeable and dependable. They fulfill our needs so far. I like that they are dependable and generally care of my aunt.

Frances H

They are able to send me people that can drive me to the drug store and grocery store. They have to give me a sponge bath because I'm getting a new shower installed.

Joe B

The provider was very adaptable to his needs. I did not expect her to bring the trash bins from the curb. They do anything to help us out. We just expected just to help him not fall or hurt himself. I travel each week, and my husband was on blood thinners, so he couldn't be alone right away. He has to go up and down stairs and take a bath, and Synergy allowed me to go back to the project that I was working on without worrying.

Frederick E

They were very responsive in the short-term hospice care we had to set up. The owner met up with me and my brother on short notice. I knew that they were there with my father. If something came up, they would call me. I could leave them in the room or go to sleep. It made it more beneficial.

Alice Z

They've been on time and very friendly. My mom likes them. They've been very helpful. They interact with her during the day when I'm not there.

Anonymous_NOM

We had an overnight sitter for my loved one to ensure their safety. The people who came were friendly and the office staff was friendly and helpful. My loved one is very old and for their safety couldn't be left alone overnight so having caregivers stay the night with them meant I didn't have to, which was really nice.

Jill C

They have very knowledgeable aids that do what they are supposed to do. I was pleased with them and they were honest and reliable. I really needed them when I had them and they made a big impact on me.

Anonymous_576

Some of the caregivers I have had, I do not like at all. There is one that I like, but I don't get her very often. Some of them just sit in the chair next to me and sleep. There is one that does everything, but she's the only one. Out of all of the caregivers, she's the only one that does anything.

Anonymous

SYNERGY HomeCare has poor staffing and poor communication. The services from SYNERGY HomeCare would be more helpful if they paid more attention.