Assured Quality Home Care, LLC Norwich, CT

Stephen M_1

She is very quiet because she has speech problems, so they need to draw out conversations for her. The owners are very likable. They keep up on their commitments. When a caregiver calls out, they have someone here to take their place.

Ceil D

They don't really do much for my loved one. Right now, he's fine. They check on him to make sure he is doing okay. They could maybe provide more caregivers. It is more about the other caregivers getting a break.

Teri W_2

One of the biggest problems is that I have a system of folding my clothes and putting them away, and my caregiver puts them wherever there is a space. She also does it with my kitchen stuff. I need to take her aside and let her know that it drives me crazy. It wouldn't take much to put everything back where it goes. I was going to say something, but my daughter told me not to because I don't want the caregiver to get fired. I think the people in charge are quick to pick up on a situation and take note of it.

Jan H_4

They are conscientious of our needs. They are very helpful, and they are caring.

Linda R_17

They manage her safety. She was reluctant to have help, but now she really likes the help. She looks forward to them coming. They communicate very well. They have some good processes in place to ensure their girls are trained. They are thorough.

Anonymous_2676

They have helped the most by keeping her company. I like that they keep me informed of what is going on.

William "_7

They were there all the time, and they worked around the clock. It was very helpful. They were here. They were very organized and attentive.

John O_9

They were a companion to her. They did a good service, but the price was just a little high.

Joan O_9

Mostly they help with the showering. It is very scary ordinarily. He has a good routine with them. They massage him with moisturizers and he loves that. It has made his life easier because he is nervous about that and they are helpful being here. I like their ability to very carefully and efficiently give my husband a shower and care for him.

Gina W_1

I liked their attention to detail. They were completely transparent and thorough. Everyone we interacted with was really remarkable.

Marian L_3

They made a difficult time much easier. The staff was compliant with how we did things, they were respectful of our situation, and they were compassionate. The care was very personal. Before any of the caregivers came to work, they were introduced by the coordinator. If the caregiver didn't show up within 10 minutes of their scheduled time, they called us to tell us what was going on, and would send a replacement.

Kathy C_11

She has had an adjustment and it has been difficult for her. It hasn't been easy to give up her privacy and independence, but they have done their best to respect that. There have been ups and downs for sure. I like the consistency. I have gone through a little bit of flux, but they have done their best to make sure that the client has the same people.

Kathy B_9

They engage him all the time. They have great quality of care, and they are caring.

Alexandra O

They are providing overnight care, which allows her to stay in the home. They are very thorough, caring, and have well trained staff.

Melissa J

We couldn't have done it without Assured Quality Home Care. They made a difficult experience bearable and positive. They're a caring agency. All of the caregivers made my mother-in-law feel special, and they took care of her physically and spiritually.

Charles K_6

I have a hard time doing a lot of things, so they help me with things that I can't do for myself. They are friendly and willing to assist in anything I need help with.

Debra D_3

They let me keep the caregivers that I wanted to keep for a long period of time, which was very good. They tend to be more hands on. The office would follow up and check in with me or the nurses and my loved one to see how things were going.

Thomas T_4

It has helped a lot by providing a caregiver that does chores that I cannot do. There isn't much they could do to improve. The caregiver that they send is great.

Charles P_2

They needed to do what they were contracted to do. The caregivers they provided didn't do anything. They would just sit on the couch and watch TV, then, in the last 30 minutes, they would scramble around trying to get things done that I had asked them to do.

Shirley Y

I only use their services for three hours twice a week. They have been so nice.

Cynthia L_1

She has given me independence. They've made a lot of changes.

Pat B_1

It gives the family some relief, and the caregivers are excellent. The services are very good. They are prompt and on time.

Anonymous_102

I can only compare it to the other service that we have. Our current company actually cleans the house and stays busy. It was just a matter of attention that they could've improved upon. The caregivers that we had were on their phones a lot of the time.

Victor J

Assured Quality Home Care offers a very good service and they have a professional system.

Patrick B_1

There has been inconsistency with the caregivers. The person who is supposed to be here couldn't be here one day and the back up person couldn't come either so there was no one with my dad. It has happened a couple times.

Anonymous

They should send people who can work, clean ,d take out the garbage, and drive if I needed to. That is what I expected and I didn't get it. They've given me nothing but heartache and problems. I had nothing but problems and heartache from them from the moment I started services, they kept sending different people, and none of them would work.

RoseAnn M_2

All they could do was make her comfortable. They were very good with my wife. They tended to her needs very well.

Wanda J

They are caring and compassionate. They are reliable.

Janet Z

I broke my leg and have slipped discs so I could not vacuum. She also shreds a lot of paperwork for me. I like that they are on time, and they do good work. They are concerned about me.

Anonymous

The caregivers were good because they were nice people and they knew what they were doing. I had a few that did not know what they were doing. The negative thing is that upper management is new and they did not communicate well, but the caregivers were good with the quality of care they provided.

Barbara G_30

It gives me peace of mind. They have been very responsive. They are also flexible with the schedule. We have a caregiver that we really like.

Mary W

I was relieved that they were here and were as good as they were. Having them here for 24 hours was different, but I was glad it was them. I have already recommended them. I tell them that the care is professionally given, we had 24 hour care with 12 different caregivers. I have a background in nursing, and I was impressed. They wanted to give really good care to Bob and were very concerned.

Candy M

They have helped the most because it is hard. I have taken care of her for ten years and I wasn't sure that I trusted anyone with her. It gave me sometime for myself. They are wonderful. Everyone of the caregivers are very caring people. I can't say enough good about the people.

Bo M

They exceed expectations everywhere. I have never had to deal with this industry, but I would say that they have exceeded my expectations every step of the way. It helped me worry less about my uncle.

David P

Assured Quality Home Care has great people. If I need a hand with something, they're here to help. I can't clean myself, so they clean for me. They get me in and out of my wheelchair. Everything is working out great.

Irving F

The caregiver is dependable and always here when he is supposed to be. He is very good. The caregiver will give my loved one a shower and clean up for us. The caregiver is always right there with him and will make him feel better about himself.

Richard "Red" C

They were always here when he needed them. They were here when he had to take his medication and insulin.

Beth G

I like that they are very caring and thorough, they are also quick to change a caregiver out. It's nice to know that at least two shifts out of week there is someone trustworthy caring for my mother.

Anonymous

I actually have recommended them before. They seem to be willing to work with us, and their billing is better than the other agencies we were with before. It has given me peace of mind that someone is there when I need to go to work.

Edwill B

Assured Quality Home Care, LLC has treated me very pleasantly. Assured Quality Home Care, LLC saved my life.

Christopher "Chris" K

Assured Quality Home Care, LLC is a good agency and trustworthy. Assured Quality Home Care, LLC makes life easier for me by helping with laundry. They help me with everything that I need.

Moony

I have used many at home agencies, and Assured Quality Home Care is by far the best. They are the only at home care I would recommend, hands down! They communicate great, the owners genuinely care, and there workers are amazing!

Tina G

Assured Quality Home Care, LLC was wonderful for me. Assured Quality Home Care, LLC pays close attention to detail, they consider everything, they prepare their staff well, and they sent wonderful caregivers.

Anonymous_106

There's a lack of communication with Assured Quality Home Care, LLC. We finally have a good help aide and they have been able to help my loved one.

Brian H_2

I would say that the administrator and the lead nurse are excellent. The current nurse we have is absolutely wonderful. The nurse we got has a very upbeat personality, and my loved one needs that. She takes him to do things he would never really do. She devised a system to help him.

Geoff D

We have some issues with the foreign caregivers, and a caregiver showed up that had been drinking. They switched a caregiver that we had for a while without telling me. It's nice that there is someone with the client since I work a lot and can't be there.

Anonymous_505

Assured Quality Home Care was very excellent because they worked together and had respect among each other, which was different from other agencies. They were very hands-on. I didn't have to worry about the client when I couldn't be there because of Assured Quality Home Care. I was very impressed with them and would never recommend any other agency. One of the best things about them is that they want to improve.

Amy G_1

Assured Quality Home Care is very responsive, easy to get a hold of, and they are easy to work with. Assured Quality Home Care has been particular to match my mother with her caregiver based on her personality.

Caroline A

Assured Quality Home Care, LLC does what they say they will do, believe in what they are doing, and will match you with someone one who can provide the care you need. They girl I have come from Assured Quality Home Care, LLC is so versatile and meets all my needs. I have no complaints.

Susan V_2

Assured Quality Home Care takes the time to match the people. The last two caregivers we did not like, so we were able to get new caregivers that were a better fit. They were qualified and did a good job. The caregiver were able to take care of my father all the time.

Raymond A_1

Assured Quality Home Care, LLC ownership is trustworthy. Working with them, I have been more than satisfied with all their help, service, and personal interaction. Assured Quality Home Care, LLC has come out only twice and I've been satisfied. I always do everything myself and I'm getting behind on things and have been overwhelmed with things to do. I've been able to get a lot done these couple of times and it has been a relief for me.

Theodore "Ted" H_1

Assured Quality Home Care was excellent in providing a great service. The services provided me with company while I was unable to leave or do anything.

Peter G_3

Initially some of the caregivers that Assured Quality Home Care sent to my home were not appropriate for end of life services. The services from Assured Quality Home Care have taken over personal care responsibilities that I was not capable of handling myself.