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Right at Home Old Saybrook, CT

‌49 Sherwood Terrace, Old Saybrook, CT 06475

(860) 397-6587

Verified Partner

4.3

(78 reviews)

Offers Home Care

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Reviews of Right at Home Old Saybrook, CT in Old Saybrook, Connecticut

4.3

(78 reviews)

    Employer of Choice 2024
    Home Care Pulse Certified 2024

    Anonymous_1727951172

    4

    October 3, 2024

    I am a current client of this provider

    They have helped the most by always giving me an answer when I ask of something. I like that they are very accommodating to me.

    Provider Response

    We appreciate your review! We're so happy to hear that our team has been able to support you by being accommodating and providing clear answers to your questions. Your satisfaction is our top priority. If there is anything else we can do for you, please don't hesitate to reach out. Thankyou again for your thoughtful review!

    John S_94

    5

    September 9, 2024

    I am a current client of this provider

    They've been very helpful by giving us care for my mother. I like the availability and communication.

    Provider Response

    Hi John, Thank you for taking time to share your review! We are happy to hear that the care for your mother has made a positive impact. We strive to provide clear communication and to be readily available to support our clients. We are grateful for your feedback and if you need further assistance, please don't hesitate to reach out.

    Anonymous_1723458116

    4

    August 12, 2024

    I am a current client of this provider

    I like that they drive me to the grocery store and do meal prep. I would like to see them improve on stop sending different workers. I keep getting someone new every few weeks.

    Provider Response

    Thank you for your feedback! We are happy to hear that you appreciate the transportation and meal preps. We understand the importance of consistency and we are actively working to improve our schedules to ensure more stability with our caregivers. Your input and satisfaction are important to us, and we appreciate your patience as we strive to improve our services.

    Elizabeth K_24

    5

    July 8, 2024

    I am a past client of this provider

    They were very helpful. They helped me when I had something to do. They tried to find people to cover so I could go do things. I liked that the aides were very friendly.

    Provider Response

    Thank you so much for your kind words! We are so happy that you found our team to be helpful and supportive. We try our best to ensure you always have the coverage you need, so that you can focus on what's important to you. Thank you for choosing Right at Home!

    Lawrence V_1

    5

    June 13, 2024

    I am a current client of this provider

    They are dependable. They are on time.

    Daniel B_12

    5

    May 7, 2024

    I am a current client of this provider

    It's nice that there is always someone checking in on me. They're not just employees, they treat you like family. They provide the service I really need.

    George K_15

    4

    April 9, 2024

    I am a current client of this provider

    The services are getting better. So far, the people the agency has sent have been very helpful.

    Pamela S_13

    5

    April 9, 2024

    I am a current client of this provider

    They do the things that I can't do. They have a high degree of supervision, and they are able to provide replacement caregivers.

    Debra M_18

    5

    March 25, 2024

    I am a current client of this provider

    I wish we could have them twice a week. My caregiver has had a positive impact because she is efficient and kind, and she can cook. She is more mature. She pays attention to detail. I love the person who comes here to take care of me and to help us. She is quick, efficient, and detailed. She can also cook, which helps out a little bit for us too.

    Anonymous_1707394681

    5

    February 8, 2024

    I am a past client of this provider

    They were a good help. They were good and efficient.

    Theodora H_2

    4

    January 8, 2024

    I am a current client of this provider

    I enjoy the company when I'm here. They are flexible and willing to change things around. Also extremely friendly.

    Claire W_3

    5

    December 15, 2023

    I am a current client of this provider

    They helped the most by the transportation as I get to see my husband. I would recommend them because they are dependable and when they are going to be here, they are here.

    Anonymous_1701943814

    3

    December 7, 2023

    I am a past client of this provider

    There was very little I needed help with. They could try to do things in a more effective way.

    Maryann D_2

    3

    November 16, 2023

    I am a current client of this provider

    The girl that I have right now is good. But I've had a lot of bad ones that have come in, in between. They fired my other caregiver that I had, I really liked her. They can improve the quality of care they provide.

    Robert B_85

    5

    November 8, 2023

    I am a current client of this provider

    It allows me to work full time and do other activities outside the house. They have been very responsive to our needs as they changed over time.

    Anonymous_7621

    5

    October 23, 2023

    I am a current client of this provider

    They take care of my husband beyond what is needed. I love the person that is in my house right now.

    John Henry K

    5

    October 18, 2023

    I am a current client of this provider

    They are pleasant. They listen to my requests. The workers are excellent. They are very devoted.

    Paul D_11

    4

    October 5, 2023

    I am a current client of this provider

    I would like consistency of care. They can train their aides.

    Morris " Moe" B

    5

    September 20, 2023

    I am a current client of this provider

    They have made my experience positive because he is no longer able to drive, and the caregiver helps him with this. I would recommend them because they send good help and if there are any issues they are on top of it.

    Willam J

    5

    September 20, 2023

    I am a current client of this provider

    She takes me to the story. She drives me around. She helps me clean my room. The caregiver is there to help me do something. She helps me clean and puts things away. We go shopping.

    William V_7

    5

    September 8, 2023

    I am a current client of this provider

    They help us with daily care and bathing and I can get out of the house. They could screen the people we receive.

    Richard B_48

    5

    August 4, 2023

    I am a current client of this provider

    Anytime the girl takes a day off, they always send a replacement. The regular girl is fantastic.

    John M_72

    5

    July 21, 2023

    I am a current client of this provider

    My aide is very excellent, and she does everything I need. I am able to communicate very well with them, and they are able to stay on top of things.

    Gerald B_12

    4

    July 8, 2023

    I am a current client of this provider

    Before they were much better. But maybe this girl hasn't been trained about how to work in a home. They have been very responsive.

    Michael G_31

    3

    June 27, 2023

    I am a current client of this provider

    They needed better quality of provider. They need to have more personal available to fill in.

    Loretta D_1

    5

    June 14, 2023

    I am a current client of this provider

    They have helped the most by caring and sending nice caregivers. I would recommend them because I like that they are on top of things and very kind.

    David S_66

    5

    May 23, 2023

    I am a current client of this provider

    It has helped a lot so I don't have to carry the whole load. When they aren't here, there is a lot that doesn't get done. They are cheerful, positive, helpful, and reliable.

    Ricky M

    4

    April 20, 2023

    I am a current client of this provider

    Everything is starting to level out, we are getting a normal schedule. My husband likes our caregiver. It is hard to find good caregivers.

    Candy K

    5

    April 6, 2023

    I am a current client of this provider

    Tiana comes and she does everything. She does the things I can't do with one leg. She is sweet and we talk to each other. I have liked the girls that they have sent me.

    Penelope K

    5

    March 23, 2023

    I am a current client of this provider

    They give me three aides that I can work with that understand where I come from. The three aides I have, I really like them.

    Geraldine E_3

    5

    February 6, 2023

    I am a current client of this provider

    The most impactful service is keeping my mother safe while she is at home. One thing I would tell a friend about this agency and the office staff is they are efficient.

    Joseph S_18

    5

    February 3, 2023

    I am a current client of this provider

    They are helping me to get better. They are very good and they're doing a good job.

    Provider Response

    Thank you for taking the time for the review.

    Thomas W_17

    4

    February 3, 2023

    I am a current client of this provider

    They get me going. They help me get out of bed and into a wheelchair. They could have beet quality people, and I had 2 or 3 caregivers before I got one I can work with.

    Linda W_36

    4

    January 19, 2023

    I am a current client of this provider

    They are very accommodating. They are nice people and easy to work with.

    Marc P_1

    4

    December 21, 2022

    I am a current client of this provider

    I could do without it, but it is nice. There's nothing wrong with it, but I don't really need it. I like the two girls that come and help me out.

    Anonymous_6802

    5

    December 8, 2022

    I am a current client of this provider

    It helps me have some free time. They are very easy to deal with and very nice. They switched out a caregiver we didn't like.

    Alex K_3

    5

    November 22, 2022

    I am a current client of this provider

    They help me with everything I need. I would recommend them because they are responsive.

    Rufus M

    5

    November 5, 2022

    I am a current client of this provider

    I wasn't able to do my errands, and now I have to have someone here to take care or Rufus. I think that they seem to be nursing oriented and that's what I need.

    Kitty D_1

    3

    November 4, 2022

    I am a current client of this provider

    I can live without them, I really don't need them. They are doing their job alright.

    Gerald R_3

    4

    October 11, 2022

    I am a current client of this provider

    The girl I have now, Carla, is excellent. It took them three people to find the right person for me.

    Jane R_3

    4

    September 27, 2022

    I am a current client of this provider

    They could provide more training. They are on-time.

    Provider Response

    Thank you for taking the time to leave us a review. It is very helpful to get feedback that we can use to continuously improve our services. We are always looking to provide new and different types of training to our caregiving staff.

    Manuel F

    4

    September 7, 2022

    I am a current client of this provider

    They were a companion to my father. They need to screen the caregivers a little better.

    Provider Response

    Thank you for taking the time to leave us a review. It is very helpful to get feedback that we can use to continuously improve our services. We do provide several layers of screening including in person interviews, criminal background checks, and drug screening. Sometimes if a caregiver match doesn't work it can be simply personality differences. This does happen and we will always work to find the best possible fit.

    Martha F_3

    4

    August 16, 2022

    I am a current client of this provider

    It's helped me tremendously because I'm unwell. They take pressure off of me. It's a little frustrating that the caregiver has called out twice already.

    Provider Response

    Thank for taking the time to leave us a review. I am glad we are able to help. We understand call outs are frustrating and work to avoid it as best we can.

    Shirley C_16

    4

    July 12, 2022

    I am a current client of this provider

    They found the right aide for my mom. They found a good match for my mother.

    Barbara H_39

    2

    May 19, 2022

    I am a current client of this provider

    I'm home bound and very ill, so I need reliability and stability. They keep sending me different caregivers and the quality is bad.

    Provider Response

    Hi Barbara. I'm sorry your experience has been less than satisfactory. One of our main goals is to find the right caregiver for you and your needs. Sometimes it takes a little bit to get the right match.

    Liz O_3

    4

    April 25, 2022

    I am a current client of this provider

    They are essential in our daily lives. I would like them to be considerate of compensations for their caregivers.

    Anonymous_5941

    3

    April 6, 2022

    I am a current client of this provider

    I would rather be by myself. Some of them were nice, but they would drive me nuts. They would sleep most of the day and then come back at night. I don't really like having them here. I wasn't too crazy about them. They would come and sleep a lot.

    Anonymous_5841

    4

    March 3, 2022

    I am a past client of this provider

    The administrators were great, but finding the help was the biggest problem. They needed more experienced people.

    Dorothy E_4

    5

    February 3, 2022

    I am a current client of this provider

    The people they send make the experience positive. They do their work. They come in and everything is done to my satisfaction.

    Jennie D

    4

    October 18, 2021

    I am a current client of this provider

    They allow me to not worry so much about her. Lately finding people to replace my live in caregiver is difficult.

    Christopher R_3

    3

    October 18, 2021

    I am a current client of this provider

    The people we have now do a good job. We had someone come in and take pictures of our stuff, and they gave away our address.

    Ernest L

    5

    October 8, 2021

    I am a current client of this provider

    The caregiver comes and releases me to do what I need to do. I really like the caregiver.

    Richard S_29

    5

    September 28, 2021

    I am a current client of this provider

    The client is prone to accidents and the caregivers taking care of that really helps. They help shower him every day to keep up on his hygiene. The two caregivers that we have right now are wonderful.

    Donald M_22

    5

    September 10, 2021

    I am a current client of this provider

    The caregivers are good companions for my husband. The people in the office are very nice and accommodating.

    Ernest J_3

    5

    August 25, 2021

    I am a current client of this provider

    They do what I ask. They are punctual.

    William and Jane S

    5

    August 17, 2021

    I am a current client of this provider

    They are very responsive and have very good employees. They provide very responsible and dedicated staff. I've already recommended them to people.

    Anonymous_5067

    5

    August 5, 2021

    I am a current client of this provider

    They are really taking over the care of my mom. Our caregiver knows what mom needs and does a great job. I liked the fact that they work with me to fulfill my need, make sure we get a correct match with a caregiver.

    Stephen H_6

    5

    July 9, 2021

    I am a current client of this provider

    The caregiver pays attention to my husband who needs the care and is very helpful. I like that they're very good at communication and our caregiver is very nice.

    Leon P_1

    4

    July 8, 2021

    I am a current client of this provider

    They could provide transportation. They try to keep an aide here all the time even though it's hard.

    George M_22

    5

    June 29, 2021

    I am a current client of this provider

    I need a lot of help. The laundry is very helpful to me. I like the woman who comes and helps me out.

    Provider Response

    Thank you for taking the time to provide us with feedback. We rely heavily on current and past customer input on how our services are being performed so we can continually make process improvements. I am glad your caregiver is a nice match for you and helping with your needs. Finding the right caregiver/client match is one of our top goals.

    Frances D_5

    5

    June 11, 2021

    I am a current client of this provider

    My mother is doing great with the aide we have now. The other aide was very paranoid about my mom's condition and her getting hurt. My mother is doing so much better. The aide is very attentive. My mother is doing great. When you call someone picks up the phone. You don't have to leave a message and wait for a call back. When they first bring a caregiver to the house, the manager person does an orientation and introduction. They are very professional.

    Provider Response

    Thank for you for the great feedback. We pride ourselves on customer service and finding the best possible caregiver match. I am happy your Mom is doing well.

    Janet B_14

    5

    June 11, 2021

    I am a past client of this provider

    They were very reliable. They were here daily so I could run errands. They are reliable.

    Provider Response

    Thank you for taking the time to provide feedback. We work very hard at being sure our caregivers are reliable and dependable. The administrative team in the office does an amazing job working out schedules and caregiver matching all behind the scenes to provide as seamless an experience as possible.

    Frank H_10

    4

    May 20, 2021

    I am a current client of this provider

    They are helping with what I need help with, I just now don't have as many days in the week to schedule things. Most of the care assistants have been nice and I have been able to get along with them.

    Anonymous_4763

    5

    April 24, 2021

    I am a current client of this provider

    They care for my mother so I don't have to worry about what is going on in the home. Their staffing pool is not very deep, so having a variety of caregivers to choose from is a little difficult.

    Polly D

    5

    March 17, 2021

    I am a past client of this provider

    They help with general services. Most of them have very good knowledge with nurse care. They are dependable and easy to work with. They have a good staff.

    Howard and Betty D

    5

    March 12, 2021

    I am a current client of this provider

    My husband is in a wheelchair and so the caregiver really helps him get around. Our caregiver is very helpful. We are happy with the services and they are something that we can depend on. We are happy with the services. We have a wonderful caregiver that comes.

    Allan S

    4

    March 4, 2021

    I am a current client of this provider

    I would like them to send me a caregiver who is fully trained. It makes things difficult for me, feeling like I have to teach them. I would like them to send me someone who knows how to clean.

    Robert K_20

    4

    March 4, 2021

    I am a current client of this provider

    Right now there's not too much that they need to do, I don't need intense care. The people I dealt with in the home were very friendly and seem competent.

    Janet H_14

    3

    February 23, 2021

    I am a current client of this provider

    They could provide me with consistent care, I cannot trust that the care will be the same from day to day. I would like to see more training in the caregivers.

    Robert S_62

    4

    February 18, 2021

    I am a past client of this provider

    They worked with the staff and they were responsive and compassionate. I liked that they were easy to work with and they were responsive.

    Roger D_7

    5

    January 19, 2021

    I am a current client of this provider

    The healthcare worker that comes here is phenomenal. She does anything I ask her to. My only complaint is the scheduling. It changes from week to week.

    Antranig P

    5

    January 19, 2021

    I am a current client of this provider

    They are able to provide excellent care for my father. I like our CNA. I also like the woman who initiated the process. She was very professional and helpful.

    Howard K_5

    5

    December 16, 2020

    I am a current client of this provider

    Right now it is very good. We have two wonderful aides. For instance with the weather they called yesterday to say no one is coming on Thursday. They keep you in touch with things.

    Anonymous_4676

    5

    December 8, 2020

    I am a current client of this provider

    I'm not really well, and I'm not sure I've really understood things. The medical professionals have been very kind to me. I appreciate the kindness I experience from the people, who are working on this difficult assignment. I'm grateful.

    David L_21

    5

    November 24, 2020

    I am a current client of this provider

    He is very easy to communicate with and my husband is comfortable with him. He helps me with anything I might need and asks me if he can do anything for me. I don't have that much experience with them yet, but so far with the caregiver we have now, they are doing good.

    kmalcolm94

    1

    November 23, 2020

    I am a past client of this provider

    Awful service and staff. My father received horrible care. The office staff was very rude. Do yourself a favor and try other companies before going to this one.

    Provider Response

    Thank you for visiting Right at Home of Old Saybrook. We pride ourselves on hiring caring, qualified staff members whose number one concern is our clients. I am sorry that you had a negative experience. We encourage you to call our office to clarify any mix ups and offer our assistance any way we can. Dave Harrison, RN | Owner

    Ricky T

    3

    November 21, 2020

    I am a current client of this provider

    They could make it easier by getting things done that we can't get to. The lady that comes cleans my house, but has a tendency to leave things in the wrong place.

    Anonymous_4679

    4

    November 11, 2020

    I am a current client of this provider

    I am disabled. They clean for me, and it's very helpful. I'd like the same one or two people to come to the house all the time. I get nervous with new people.

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    Services and Amenities of Right at Home Old Saybrook, CT in Old Saybrook, Connecticut

    Ambulatory Assistance & Accessibility

    • Transfer Assistance
    • Mobility & Wheelchair Assistance

    Fitness & Wellness Programs

    • Fitness Opportunities

    Staff Training & Qualifications

    • Reference Checks

    Bonds & Insurance

    • Is Bonded and Insured

    Personal Care

    • Bathing Assistance
    • Toileting Assistance
    • Dressing Assistance

    Transportation & Shopping

    • Transportation Services for General Shopping

    Companionship & Escort Assistance

    • Companionship Services

    Licensing & Inspections

    • Background Checks
    • Staff Drug Screening

    About Right at Home Old Saybrook, CT in Old Saybrook, Connecticut

    Right at Home provides personalized in-home support and assistance for seniors and adults with disabilities. Our trained companions provide help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, medication reminders, transportation and more. Whether you are looking for a few hours a week or immediate, 24-hour support, we are here to help. Call us today to learn more about the specific services we can provide you or a loved one.

    Custom Plans

    We know everyone’s needs are different, that’s why we create custom, client-centered support plans based on our unique five-step approach. We take the time to get to know you or your loved one including personal history, daily routines, personal lifestyle and preferences. This is really important to us because we want to help you determine the level and types of support and assistance you need and match you with the best companion to help you continue to live successfully at home – or wherever you call home.

    Non-Medical Training and Supervision

    When you choose Right at Home you can rest assured our companions and homemakers are ready to deliver the support and assistance you or your loved one needs. Every home companion goes through an extensive interview process including background checks. We provide initial training through our Right at Home University before they are able to provide personal assistance, and ongoing training to support best practices. All of our companions are employed by Right at Home and are bonded and insured. And we routinely check up on our client and companions, making surprise visits just to see how things are going, so that you can feel assured you or your loved one is getting the best support and assistance.

    Map of Right at Home Old Saybrook, CT

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