Luxe Rehabilitation Center at Wellington

Rochelle

This place should not get any stars! My mom was transported there from Wellington Regional after a hip/femur surgery, she was transferred to get post op rehabilitation and physical therapy on a Friday afternoon and we got her out by Sunday morning! This place is not a rehab, it’s a nursing home where they let people die! The first thing they asked her was “Are you DNR?” Like wtf?!… she sat in a wheelchair for hours before anyone spoke to her. When visiting, the nurse station is unapproachable, no one is forthcoming with information on the facility (wifi, amenities). The CNA, that was in her room laughed when I asked when she is getting her needed medication and very demeaning towards us. The food is probably worse than prison food. They never checked in on her and the 2 nights she was there, she slept in pee and her sheets weren’t changed for hours. The staff is loud in the hallways and not attentive during night hours . The managers made empty promises, so we took her out on Sunday… We felt that she wasn’t safe, due to the unapproachable , inattentive lazy staff!

Anonymous

horrible staff; no one returns your calls, conflicting information from departments and then you get hung up on, after being on hold forever

Never again

*****. Under Staffed ***** Aides never available in timely manner No supplies available on floors ( never extra sheets or wash clothes and towels available early AM Food always cold Beautiful building, but it’s personnel that’s important

Tr5066

My wife was at The Luxe at Wellington Rehabilitation Center 9-13 thru 9-22. The service here was unbelievably bad. They never got her medications straight , 1 day she would get her pain meds every 6 hours as the hospital prescribed, then the next day she was told only every 12 hours. 1 day she would get 2 medications for anxiety then only 1 medication the next day. When she left the hospital, they had her sitting up in a chair 1 or 2 times a day and walking with and without a walker to the restroom or as for as the door to her room. This was never done during her stay at rehab. At the hospital she was using an Airlife thing to strength her lungs every 2 hours at Luxe no one had her use it. When she pushed the nurse call button sometimes it would take up to an hour and a half before anyone would show up. Her care was so bad that a family member stayed with her 24 hours a day from the 15th until she was discharged. On the Wednesday September 20 they told us that she would be discharged on the 22nd because the insurance would only cover to that date, we asked to be discharge on the morning of the 21st because the family was doing all of her care anyway, we were told they would not have the discharge ready until the 22nd so we had to stay. Luxe did all kinds of testing the night of the 20th and never talked to us about the results. When she was discharged they did not send the prescription for her anxiety medication to the drug store. I called and left about 5 messages asking to be called back, no one returned my call. I called and asked to speak to anyone that was there and was left on hold for 32 minutes. After 2 more calls I was able to speak to someone who seemed to care and they called in the prescription to the drug store, But the prescription was incomplete which lead to another round of phone calls

Enojado2

My friend has only been there four days to "rehab". However there's been no rehab and they don't even raise the back of the bed when he's supposed to eat. They just drop the food tray on the adjustable table and GO. When I called to nicely ask them to help him, I was responded with a cynical "... he should do it himself...". Incredible. Finally, how can you be located in southeast Florida and not have any Spanish speaking workers?

NO SMILES

STAFF IS NOT FRIENDLY OR ON TOP OF THINGS. AFTER MOTHER IN LAW WENT TO AN ALF, THE LONG TERM INSURANCE NEEDED 4 ITEMS OF DOCUMENTS FROM LUXE AND NO ONE EVER RESPONDS EVEN AFTER SEVERAL REQUESTS. MOTHER IN LAW IS PAYING THE ALF MONTHLY FEES BECAUSE LONG TERM INS WILL NOT PAY UNTIL THEY RECEIVE THE INFO FROM LUXE REHAB. A TERRIBLE PLACE

ReviewerFC062623A

My sister is in Luxe Rehabilitation Center at Wellington. The care is very good. She's very pleased to be there. She's a vegetarian and they give her wonderful vegetarian meals, and she said they're excellent. She's gotten good care for physical therapy. They have activities there, but she does not want to participate in them. They have a very nice dining room on the same floor, but she prefers to stay in her room. It's quite a very nice place. They have a number of activities with a calendar for the month so that the residents would know what's available each day.

JP

My wife was there, and it was pretty good. She was there two weeks. The food was OK, and like any place there are good people, and there are some people who are not really good. She got to deal with some excellent people, and she had some people who are there to be there. It was a fairly decent rating, and it had single rooms. I think they can put 129 people in there. It was OK, and the rooms are nice.

Doris34

The care was excellent. The staff was very nice, responsive, and helpful. It is modern, pretty new, and has a nice setting. They have more staff because of the kind of facility it is. She likes the attention she is getting there so that’s why I don’t think the assisted living is much longer because she needs a little bit more than being by herself. They rehab is there twice a day everyday in the morning, and she has physical therapy in the afternoon, occupational therapy to help. They have ice cream socials, and they have speakers in the dining room and living room They have a lot of staff for rehab and are very good for them to get them out of their boredom, and they are forever working with the patients. I would highly recommend them. There are not many activities going on.

Caryb

My mother (70) had her left knee replaced. The place was spotless, the food was great and most importantly my mom got home in 21 days fully ready to resume her life. Her friends spent a great deal more time in their rehabs....like 30 plus days...The rehab in this place is nothing short of a miracle. Would go there myself but I'm not on medicare yet.