Fair Oaks Healthcare Center

GB

I was there in March for rehab following a possible stroke. The physical therapists were top-notch. The nursing staff, however, was not. They were so committed to following "procedures" that they neglected to address with my pain when I suffered from a UTI and when they removed a catheter and I no longer was able to urinate on my own. After 18 hours of pain, and not being given access to the medical doctor serving the facility, I was told I had to wait another 6 hours, for the next allowed "procedure to relieve my blocked bladder. My wife finally said, "Enough!" And called 911 to have me transferred to ER where they immediately gave me a catheter. Doctors there agreed that she had done the right thing and that I needed to be sent to a different facility for my continued rehabilitation. I was fortunate that Eskaton Corporation agreed it was a caregiver error and I was sent to their premier Carmichael location.

slotgirl

My mom is in the long term care unit at Fair Oaks Eskaton. She started in the short term, then was transferred to Long term. Every staff member from the finance dept head to the cna's has been great to work with. I had a lot of questions, concerns, and always was given the respect and time by the Social service director, discharge planning asst, business office manager, admissions coordinator, receptionist, secretary in C wing, medi-cal pending specialist, attending doctor and the patient care coordinator. All and all the place is awesome. They have alot of entertainment and activities for the residents to keep them busy and feel like they have a life there. The facility itself is clean and decorated very nice.

Tom R B

My 99 year old dad has been living in assisted living and recently fell several times after catching this terrible flu bug. After a hospital stay we moved him to Eskaton Care Center Fair Oaks for recovery. His care at ECCFO has been awesome! The entire staff are working with him to regain his strength so he can return home. Nursing staff, care staff, OT, PT, ST all are engaged and providing him the care he needs to get his strength back. Thanks ECCFO!!!!

Provider Response

Manju Joseph

I live in London, England and visited my mum who stays at this facility just before Christmas. I just wanted to write a few lines to say how happy I was to get a first hand glimpse of the wonderful care that my mum receives. My daughter and I were there for a few days, and we witnessed how caring all the staff were towards the residents. Residents' needs are met with kindness and patience. During our time at the home we met some lovely people and took part in some of the activities that were set out for the residents. We could feel the vibrancy of the home, it was "full of life". The staff were busy but not too busy to give attention to the needs of each resident. I would specially like to thank a) Suzanna who was taking wonderful care of my mum. Nothing was too difficult for her. She always ensured my mother's dignity and privacy was maintained when caring of her personal needs. b) Daniella - the warmth she shows is so amazing, and she always responds with a smile c) Shakib - patiently trying to persuade my mum to take night pain relief medicine. d) Elizabeth - for greeting us in the mornings with a big 'hi' e) Evalina - my mum asked her to sing ' oh Holy night' which she sang without hesitation, making an old lady very happy. I filmed this and will hold onto this precious memory. f) The activity organizer,who so enthusiastically reads to the residents. My mum loves the quizzes and it is wonderful to see the encouragement given. Finally I would like to say my daughter and I left with a bag full of wonderful memories. We feel confident mum is receiving the best care we could ever wish for by very caring staff. We could ask for no more.

Provider Response

RachelRoo

They seemed super nice and caring when we toured it to decide where to rehab my Grandad... but when he was there the staff was rude, he asked to come home from day one, we had him there for about 10 days. He deteriorated the last 2 days or so, had him home 1 day before we had to go back to the ER for confusion and weakness, turns out he was going into kidney failure (he had been peeing into a urinal bedside.) they should have known and had him checked out or sent back to the hospital... but they didn't, they didn't care... he was just another check for them. Our family will NEVER use eskaton again!!!

Provider Response

R.Kyhn

Eskaton Fair Oaks has been a wonderful place to live for my 100 year old mother. She is high functioning for her age and the staff have been wonderful in keeping her active and engaged. Eskaton has made the difficult transition from independent living to assisted living much easier than we thought it would be. Highly recommend!

J.W. Brewer

1.) The facility is always kept very clean and organized. 2.) The direct care staff really care about the individual needs of the residents. 3.) The meals are almost always very good. 4.) The physical therapy dept. is very helpful providing regular therapy. 5.) The nursing staff provides excellent care. 6.) The Activity Director and her staff are wonderful providing constant activities for the residents.

Michelle B.670616

Very happy with all services received at Eskaton. All staff are so welcoming and friendly! My mother feels very content here, and has made several new friends, and reconnected with an old friend as well.

VARAFO

Every contact with personnel at Eskaton has been a blessing. I have always been impressed with any type of interaction.

Marilyn T458647

I was a little nervouse at first to have physical therapy (PT) because everyone said "there will be pain". I had total knee replacement surgery in April. My PTst, Cherell, was amazing. She was friendly, patient, understanding and willing to answer all my questions. Yes there was pain, but I could feel and see improvement. With her encouragement, each day got a little bit easier. By the time I was able to go to Kaiser for PT, they were amazed at how well I was doing.

ReviewerZRQYZ

The service was excellent. Was very appreciated.

DebFOCMV

The therapy I got was very good.

John B. Wever and familyUYPTY

My wife has been a resident for five weeks. From the first day to yesterday the care has exceeded expectations. The employees from the administration to aid have the most caring and positive attitude I have ever experienced in this type of facility. I would like to thank and commend all folks who work at your facility and have cared for my wife Micky. There have been so many positive experiences it is impossible to name each employee. The attitude of all employees is so great. My wife Micky told me "everyone is so nice I would like to live here." I am so glad we chose the Fair Oaks Facility for her care. A special shout out for Beatrice Aguilar. She has gone above and beyond what was expected in assisting me in this heart wrenching transition. She made it possible to provide the best solution at this time for Micky. She is a real asset and does an outstanding job in her position. Many Blessings.

Harold Witsaman

Overall care was good. Food was good. PT is excellent. One or two attendants could use further training and supervision. Their work was adequate but not particularly caring or responsive.

Susan B.2

Caring, loving and beautiful environment. A happy place. The entire personnel was dedicated and entirely trustworthy. They found ways to brighten mom's days and comfort her at night. Food is nutritious and delicious. Excellent staff from nurses, wound care specialists to cleaning.

Leta Chapman

Excellent in all aspects care, activities and especially great food. This was the second time I've stayed at your facility. The first time I was so happy that I picked you for my second visit too.

Tim37

The staff is great. They make my mom feel like a queen. They keep me informed of changes to medicine, treatment and condition. The facility is kept clean and fresh smelling. My mom enjoys the activities in house as well as the visitors who come to entertain.

Doris Brantley

I feel so at home here. Everything is so relaxing. The people are just great and the food is too good. My roommate and I laugh just like two teenagers.

Trudy & Linda

Excellent! The staff is wonderful and the food is great. As a family, I’m very pleased how Clifford is being cared for. Their activities are very much enjoyable. The environment there is very friendly and clean.

Carolyn Hammerstad

Uncle came to Eskaton from another facility 2 years ago. He initially had bedsores when he arrived. At the other facility he had not had physical therapy or speech therapy. Since moving to Eskaton, he’s been having speech and physical therapy. His bedsore healed and he is now able to feed himself. Thanks to the staff who is caring and kind.

Caring90504950

I have visited another facility after my mother was placed. It is Eskaton Fair Oaks. I know somebody who had a parent there. We are actually considering moving my mother over there because she would have access to an outdoor area. She could get up and walk because she is very capable of walking, but it is a liability to the facility if she would fall so they prefer she doesn't walk around. Overall I think it would probably rate higher than her current facility. It just seems like an overall better facility as far as what patients have access to. Everybody eats in the same dining room, and they have access to an outdoor area that is secured. They can get up and walk around. So those are the things that would be important to us as family members. They are very friendly and helpful from what I witnessed. I was only there for a short period of time to check out the place. The rooms are adequate. I would say the staff seemed more involved with the patients. I think they paid more attention to the patients.

Caring95000450

The Eskaton Care Center was very nice but they didn’t have any openings on the day that my dad was released from the hospital. We also had recommendations from other people who had relatives staying there, saying that it was a very nice facility. It was clean. It had very pleasant surroundings, and the staff seemed very pleasant, very nice and very helpful. They didn’t have patients lined up in the halls looking like they were being neglected. If my dad needed care again, it would still be my top choice.

Phil14

My mom is at Eskaton Care Center now. My first impression is that it is clean, nice and well taken care off. I like that it is well kept and it didn't have the smell that you have when going to a lot of old folks homes. I like the staff. They are very good. My mom is in a shared room. It is adequate and nice. The food is adequate. They have activities like bingo, luau nights, Fourth of July celebrations and things like that, but they say my mom is not in the condition to partake in a lot of activities.

Cathy38

I was a patient at Eskaton Care Center Fair Oaks for 10 weeks. The facility is very clean and I think they pride themselves on that. Their staff works so hard, but the only disadvantage is that most of them barely speak English. The food is institutionalized food and it's horrible. All in all, my stay at this nursing home has all been good.

ninerrod

wish to express my gratitude for the excellent care provided me from 2-17-2013 through 2-26-2013. The staff was extremely proficient in all aspects in my care. I would personally like to commend Aashni(LVN) p.K (CNA), Tanya (LVN) Augustina (CNA) Valentina (CNA) for their individual support in providing me relief from the most excruciating pain I have ever known.Escaton should be commended in their selection of employees that I have mentioned I also would like to mention Rick,Physical Therapist as well as Shirley Physical Therapist for their help in reducing my pain. The accomodations have been outstanding and the food much better than I would have anticipated.I'm sure their are others who were so helpful during my stay but unfortunatly I can't remember all their names. If there is one feature I was not to impressed with it was the Laundry service. Unfortunatly I was subjected to having to wear some garments for 3 consecutive days though I brought a sufficient amount of clothing. As I write this review I am still waiting for my clothes to be delivered. I only hope I will get them before my release tomorrow in the AM. But considering the amount of patients that you provide care for I would still rate you a 5 star facility. I'd just recommend to bring more clothing. My extreme thanks to all associated with this facility. Rod Spadavecchia C-17-A

4julie

My father was in this facility for 2 years suffering from diabetes, parkinsons disease and many other health issues. when I would visit him.... the nurses were very nice and helpful and my dad enjoyed them too which hlps me to know they were treating him good. my mother would spend 3 hours a day over there with my dad and she was very happy with the nursed also. all though a place like this is never where you want to be or end up..... I believe my father had a good experience and a comfortable stay ... on april 29 he passed away , my mother and sister still make trips to the hospice care center to give cookies and thank you's......