Dycora Transitional Health Greendale

cgiver42

My mom was there for two and a half weeks for rehab, bed linens were not changed ONCE. Physician ordered an nutrition supplement twice a day, lucky if she received it a handful of times the entire time she was there. Food was almost always cold and inedible. The excuse was oh, we're out of this or that. Did not matter who you talked to because the issue was never resolved. Shouldn't have to keep after someone to clean the bathroom either. Other than the therapy department, would not reccomend this facility.

anonymousmom

TERRIBLE TERRIBLE TERRIBLE!!!!!!!! The doctors will not speak to family members. Any questions, answers or concerns can only go thru the already understaffed nurses. If you speak to different nurses you get different stories. The wait time for a nurse to respond to the call button is an average of 1/2 an hour. I stood at the nurses station while several rooms called for help and I watched as they were being ignored because the nurses were too busy having personal conversations. my mother was given medication for which no one explained the possible side affects. I had my mom transferred to another rehab a week after she got there. DO YOUR HOMEWORK PEOPLE! if it's someone you love...go somewhere else

iapologizemom

No one, even the director has no voicemail, right there should be your first concern. Nurses give residents meds a hour before and up to a hour behind when the resident is to receive them, but "within medicare guidelines" so when you're unable to do PT because your meds are wearing off they don't consider that it might be because of that. Any person with a loved with Parkinsons knows that they can't function properly without the timely meds. You get on a schedule to get a shower in a room across the nurses station. None in room. They love to throw the word dementia around. "Well, your Mother has dementia" Yes she does and it is slight dementia don't assume you know more than I about her level of dementia. She lives with me and I am a licensed health professional. OT said the glasses are too heavy for my mother to use but still have her use them in the dining room. Then she breaks one. Luckily she didn't cut herself. 25% staff great Ate a meal with my mother, the food is disgusting. Whipped instant potatoes. Heard this place was great in the past but not in our experience.

moose3

My mother was at Dycora over a year ago and things were OK. This past March and April things were very unsatisfactory. Many care givers were rude and uncaring. The therapists had a negative attitude. They would come for her before she even had breakfast, and she would t ell them she wanted to eat before having therapy, and they would say she should come now "to get it over with ". Or they would come 5 minutes before she would be going to lunch, and said it would be a "fast therapy session " If my mom ever needed therapy rehabilitation in the future, she would never go back there again.

DB

My mom is in rehab at Dycora Transitional Health. I see them as an average location. The care has been OK. They promise that they're going to do various things, but then people forget, and so we have to remind them. The food is awful. They need to improve it. My mom complains about it everyday. I also know she is having issues with her phone and with her TV; however, everything else seems to be OK. Everything else is what I expected.

Ellen N

If you love your family member do not send her/him to Heritage Square. New Managemetn is terrible, they only care about cash they collect and do not care about residents. AMY the director is very discriminatory to both staff and residents.. She smiles and talks a good game when the family is present, later treats everyone like dirt . Nurses have no regard to residents needs. If you call for the bathroom, you will wait for at last 1 your, then they will leave you in the toilet for another 45 minutes. if you wet your bed, they will change you by the end of their shift. If you ask for a sip of water in the middle of the night, they will tell you it is not your breakfast time. My mom is very quiet and not demanding person . She begged for a glass of water and the nurse refused to give it to her even though , there are no doctor orders to limit her liquid. The nurse was simply too lazy to do it. It completely broke my heart to hear this .They staff is heartless, think twice before making a placemet decision for your mom. , Your love one will only decline instead of getting better. Heritage Square should be closed by the State.