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Virginia Highlands Health and Rehabilitation Center
West 173 North 10915 Bernies Way, Germantown, WI 53022
Featured Review
4
|
May 6, 2023
The therapists are the very best. The caregivers came in to my husbands room and introduced themselves. Medications were given timely. All the staff made sure to know the residents names and always greet them with a smile. The food was excellent, and the cook always came out and made sure every one had their meat cut up if needed, and would visit with the residents and help in any way she could with their needs. Activities were planned, and there is a lot of open space outdoors to enjoy for the residents as the weather warms up.
Community Comparison
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Bedroom Type
Starting Price
Pricing not available
Featured Amenities
Care Types
Nursing Homes
Bedroom Type
one bedroom apartment, two bedroom apartment, studio
Starting Price
$18,330/mo
Featured Amenities
Care Types
Nursing Homes, Memory Care, Nursing Homes
Bedroom Type
two bedroom apartment, one bedroom apartment, studio
Starting Price
$5,427/mo
Featured Amenities
Care Types
Independent Living, Continuing Care Communities, Nursing Homes, Memory Care, Assisted Living
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About Virginia Highlands Health and Rehabilitation Center in Germantown, Wisconsin
Virginia Highlands Health and Rehabilitation Center, situated in Germantown, Wisconsin, provides various types of care, including Memory Care and Assisted Living. The community offers apartment-style living spaces, with units that typically feature a living room and kitchenette, creating a comfortable and private setting for residents.
A diverse range of amenities is available to enhance residents' quality of life. Outdoor common areas are designed for relaxation and recreation, and pets are allowed. The community organizes various activities and programs, such as social events, yoga/stretching sessions, and facilitated field trips. Communal dining areas are offered, promoting social interaction and companionship during meals. Additionally, residents have access to WiFi and Internet.
Several essential services are provided to support residents' daily needs. General transportation services help residents attend appointments or run errands, and housekeeping services are included to ensure that apartments are clean and well-maintained. Overall, Virginia Highlands Health and Rehabilitation Center focuses on providing a well-rounded living experience with an emphasis on care, comfort, and engagement for its residents.
To learn more about this provider’s license and review other available state reports, please visit:
Wisconsin Department of Health Services Division of Quality Assurance Provider Search
Medicare
Health
1.0
Overall
2.0
Quality
5.0
Staff
3.0
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Reviews of Virginia Highlands Health and Rehabilitation Center in Germantown, Wisconsin
2.8
(18 reviews)
Facility
2.2
Staff
2.3
Food
2.7
Activities
2.3
Value
2.2
Steve
1
|
March 5, 2024
The rooms don't get cleaned. I believe they are short staffed but if you send a loved one here they will not get better. My father contracted C-Diff there. Teir staff told his assisted living nurse (different facility) that there was no C Diff but when I took my father out the nurses said it was running "like wildfire" through the facility. And, they called to say their Dr. said my father was no longer eligible for his insurance and I would have to pay out of pocket for him to stay longer. They called me at 4:23pm on a Friday evening. Just TERRIBLE Zero stars.
Paul's spouse
4
|
May 6, 2023
The therapists are the very best. The caregivers came in to my husbands room and introduced themselves. Medications were given timely. All the staff made sure to know the residents names and always greet them with a smile. The food was excellent, and the cook always came out and made sure every one had their meat cut up if needed, and would visit with the residents and help in any way she could with their needs. Activities were planned, and there is a lot of open space outdoors to enjoy for the residents as the weather warms up.
Dennis Wangerin
1
|
November 22, 2022
My cousin was in here and I watched him break down from the treatment he received at this place..He told me he did not know how much longer he could take it..I came to see him when he was dying and he wasn't eating or drinking much at all...His body was rejecting food and drink...Well the last thing i will remember when the nurse came in to feed him and she gave him some food and he threw up..Well she said right in front of him wouldn't want to lose weight this way..That really stuck with me seeing someone say that in front of someone you love...He told me i love you and i lefted..Thank God my sister in law got him out of there the next day and he got to die with dignity in a decent place...I loved that guy, and for him I am writing this cause no one should be treated the way he was in his final days..
kEbert
1
|
October 4, 2022
This is a terrible facility and I urge you to find somewhere else to send your loved one. The patients are not cared for, they do not get them out of bed or dressed/cleaned up unless you ask (and you can expect a nasty attitude when you do). my loved one was not able to feed himself and there were several occasions that we walked in 2+ hours after meals to find his tray COVERED and UNTOUCHED right next to him because nobody would take the time to feed him. When we finally found a new place that could take him (thank god) VH did absolutely nothing to help, in fact, they did everything they could to not send over the necessary paperwork. I can only assume they didn’t want anyone else to see the horrible condition he was in along with the devastating bedsores he had. I would never let a loved one step foot in this place ever again. This place needs to be shut down. I could write an entire novel about the horrible things that go on here, but in the interest of saving your entire day from reading, I hope that you take my advice and look elsewhere.
Texas Rose
5
|
March 1, 2022
Don't be misled by the low rating. Yes, the facility could use some updating, but the physical therapy department was excellent. The staff is very pleasant. What is very nice is the residence can have unlimited visitors. They only ask that 15 people are not in a room at a time. Pets can also visit.
Provider Response
Debra843171
5
|
November 24, 2019
In September of 2019, we needed to move my mother from her assisted living apartment to hospice care. We chose Virginia Highlands and are very happy we did. The Virginia Highlands team, along with the Horizon Hospice team did an excellent job of caring for her. Both teams assured me that her comfort and happiness was their primary goal and if we saw anything we would like them to do differently, we should simply let them know. Her room was clean with a beautiful view to the outside; but more importantly, the team was caring and helpful in every way.
affected for life
1
|
November 2, 2019
My relative was affected form because of the seriously substandard care causing septic condition, dehydration and malnutrition extended hospitalization with life time disabilities not likely to resolve.
Provider Response
S.S.B.
1
|
September 4, 2019
My sister is at Virginia Highlands, She needs her FOOT VAC changed 3 days a week, they did it ONCE! No breakfast, no lunch. What are they doing there, ANYTHING? Terrible, TERRIBLE PLACE..
Provider Response
Concerned former patient.
1
|
November 10, 2017
Bed had the wrong oversized matress on it when I arrived. Management was aware and ordered a replacement for this potential slip hazard. While leaving this facility 18 days later it still had not been changed. Not sure when the bedding got changed either. I think you could do better elsewhere than this lack of needed correction.
P.A.S.
5
|
August 29, 2017
Clean environment. Caring staff
Concerned 15
1
|
January 15, 2017
There are countless things done wrong while my grandma went here for rehab and never made it back home. They do not preserve the dignity of their residents, do not provide basic care needs in a timely manor, do not keep a safe environment for residents, do not keep proper records, do not keep up with accurate resident assessments, etc. Without going into deep details, I witness my grandma hit the call button and it take staff more than an hour to respond, I have witnessed them leave residents in the bathroom alone for more than 40 mins (there should be an every 15 mins check with residents in the bathroom alone), I have witnessed spoiled milk and food left in resident's rooms (to the point that I, the visitor, cleaned up the old food), I have witnessed liquid spills on the floor, brought it to staff attention as a fall risk and ended up cleaning up myself because staff did not, I witnessed a chair alarm go off in a room across the hall and staff yell down the hallway telling the woman to sit back down (these alarms are in place because the person has a fall risk and needs to be checked on immediately). If this is what is happening while I am there I can only imagine what is happening when visitors are not there. Staff was rude and made me scared to confront any of them with my concerns in fear they would give even worse care. This place has no care for the residents and if I could give them a lower score I would. Please do not send your loved one here. I do not want what happened to my grandma happen to anyoneone else.
Satisfied11
1
|
April 3, 2016
1- Nasty front desk later with no filter or professionalism. 2- When I spoke to the Manager said they have half of their guests are diabetic and are a 4-store residence. However, now my dad just let me know they gave him the wrong insulin and "it is the first time it's ever happened." are you SERIOUS!?!?! They are playing with my dad's life. DO NOT go here! 3- Oh, and the food is worse than high school cafeteria food given to you in styrofoam. unacceptable and not eco-friendly.
Joanne40
4
|
March 27, 2015
Someone recommended Virginia Highlands to me, and I was very impressed with the facility because of its cleanliness. The rooms and the dining room were very clean and spacious. The tables were setup very nicely, and the food was very good. There are different activities everyday for the residents to take part of. They have bingo, games, and arts and crafts. What is impressed me most is that you seemed like you were a part of a family. It was not as clinical as some of the other places. It felt more like you were living in a great big family where the people really liked what they were doing and caring.
sallimus
5
|
July 6, 2013
I recently had a loved one here for rehabilitation. The facility was warm and welcoming. The staff were very pleasant and attentive. The best part was the therapy team. The team there did a great job motivating my Dad to participate in therapy and he was able to rehab to home. Overall, it was a good experience.
Diana4
5
|
May 25, 2012
My brother stays in this place. I've visited him here. It's a very nice facility and it's very clean. The surrounding is really beautiful, very relaxing. He stays in his room all by himself. He didn't complain anything about the food. The staff is really good. They take good care of him and provide him with his needs. They offer various activities to the residents, activities which are common like watching movies, playing card games and memory games, exercises and different others. They're doing a great job, nothing to improve.
LShoe
4
|
November 17, 2011
I was very impressed when I first walked through the doors of Virginia Highlands, which is located in Germantown,Wisconsin. I was there recently visiting a family friend. When I first entered the main room, I was recognized by the friendly receptionist there. She was very nice and cheerful. She answered a few phone calls while I wait to visit and was very pleasant to all callers. I only saw a few staff members on my visit there, and all seemed pretty friendly and pleasant. The reception area was pretty classy from what I thought. My friend that was currently staying there had a nice sized room and seemed to have all of the ammenities that she needed on campus. She seemed genuinely happy there, and didnt have anything really negative to report. I also met a few of her friends there and they also seemed pretty pleased. Overall, I would feel comfortable having a family member live there at this time.
wisconsinwife
2
|
October 3, 2011
My father in law is at this place and not too happy about it. My daughter pulled the pull cord in the common area and not one nurse came. My hubby and I looked at eachother in amazement. Not only that this is the 3rd time my father in law has fallen. His clothing disappears and he is not bathed well or at all. We had to comment about his stench several times.
Caring213623
5
|
July 27, 2011
My mother, now 88-1/2 lived through and abdominal aortic aneurysm and was in rehabilitation at this facility and they did a great job. Mom is also legally blind. She decided to stay in their LTC because everyone was friendly, treated her with respect and accommodated her in everyway possible. I visit once or twice a week and they work with me and my mother to make her life as active as possible. They always call me and keep me advised of anything whatsover that goes on. I recommend it but you have to be active and do your part also.
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