Life Care Center of Port Orchard

Disappointed Relative

When my mother was admitted to Life Care, her room was dirty. There were crumbs and food wrappers in the dresser drawers, the floor hadn't been mopped and it looked like there was urine on the AC unit. On multiple occasions she has waited upwards of 30 minutes for someone to assist her in the restroom. She has had to shout from her room for assistance even though her call light was on. She has been there for 10 days. Just on Monday, of this week (5 days ago) they created her treatment plan and we met as a team and they said they would revisit the treatment plan in a few weeks and discuss a discharge plan. Today they called to tell me that my mom has reached her stay limit and will be discharged after the weekend. I know for a fact she has not reached her stay limit. When I called BS the social worker told me that she has met her therapy goals... in 5 days. No, she hasn't. She does not feel safe and they failed to add going up and down stairs on her treatment plan even though we brought it up several times. They have not even attempted to have her go up or down stairs. Her home has 4 steps to get up just to get inside. At the initial meeting I asked if I should get a ramp and they told me no and to wait until we meet to discuss discharge. Well, we aren't meeting to discuss discharge they are just going to kick her out whether she is ready or not. The food is terrible, the activates are always the same, the facility is dirty, some staff are okay others are terrible. I would never in my life recommend this place to anyone.

Kim30

What I liked best about Life Care Center of Port Orchard was my mother-in-law's room, it was very big. She got lucky and got a room that was by herself. It had a big bathroom and it was next to the nurse's station. The food doesn't taste very good. When you walk in, no matter what time of day, it always smells like poop and pee down the hall. The rooms are dirty. The physical therapist was very good, though.

Tracie Crowder

I have a friend whom I have visited quite frequently in the three years she has lived here. I have always been impressed with how the CNA's and nurses work together in the tougher times when staffing issues happen. No complaining...just doing! I am also impressed with how much the activities staff entertained the residents even during the worst of the lock-down. Now, with everything opening up, they are bringing in new activities every day! I would certainly bring my family member here to stay...My friend is very happy here!

Marion

My husband was at Life Care Center of Port Orchard for a couple of weeks for rehab. We weren't happy with it. He never got a warm meal. It was not bad, but it was just that every meal was cold. Even the scrambled eggs were cold, and they weren't good at bringing him water either. The staff was OK, and the facility was nice and clean. He was supposed to have a lot of physical therapy, but he never really got that much.

Brooke Butcher

This facility is terrible. While my dad was there, they were understaffed, rude, secretive of his care, manipulative, and uncaring. They severely neglected my father. They over medicated him, left him in feces for hours at a time, wouldn’t let him use a toilet, he had feces in his bedsore, on his hands, and on his clothes on multiple occasions, they wouldn’t brush his teeth, they wouldn’t give him proper assistive devices, they gave him a broken wheelchair when he got there (they had to roll up the cushion because they didn’t have one that fit the chair). When I complained about the bad care and neglect the director of nursing told me that maybe my expectation for care was too high. The staff yelled at us the first night that we were there because we were feeding my father (His doctor had told us to feed him that day). They wrongfully took away my father’s therapy. He was always covered by insurance and they refused to give it to him. Then when he finally did get his therapy back they did it improperly and tried to make me sign a Medicare document saying that I would be liable for 20% of the therapy costs (my father wasn’t on Medicare). They falsified his progress to make it look like he was doing worse than he actually was (I found out later that they get paid more money if they do this). Don’t go to this facility for therapy. They will not give you good therapy. I complained to the executive director many times and he would pretend that he cared and then would continue to do bad things to my father. That person is very manipulative and should not hold the position that he does. They over medicated my father to the point where he was very ill and throwing up everyday. They would lie about how often he would throw up. When I begged for him to see a doctor, to change his medications, they wouldn’t let him for many days. On the day that they finally let him see a doctor he was extremely weak and had lost lots of weight. Instead of letting him rest that day they did a bunch of therapy tests on him and hid that from me (he was in no condition to be tested that day). When they finally let him see a doctor he was taken off the medications that were making him sick, didn’t throw up anymore, and could finally eat. The staff wouldn’t communicate with me about my father’s care. I would have to frequently request his medical records so that I could try to find out what was going on with my father’s care. They almost killed my father in this place. I still have nightmares about it. This facility does not care about you or your loved one. All they care about is profit. The fact that this place is in the Kitsap County Community makes me sick. People come to a Skilled Nursing Facility because they are vulnerable and need help. Life Care Center of Port Orchard takes advantage of that vulnerability. I can’t even list all of the terrible things that they did to my father because it would be over 100 pages long (I wrote it out). If you are an elderly person who doesn’t have much wrong with you then you will probably be ok in there. If you are vulnerable, have sores, brain issues, catheter, need a lot of care, etc...then you will not get good care here. Also, if you do go there, make sure that your loved one sees a doctor outside of the facility. The MD and ARNP (from Swenson Healthcare) are corrupt as well. It is my experience that they help Life Care Center of Port Orchard with covering up their bad care. Make sure that your loved one sees a legitimate doctor outside of the facility. If you are experiencing bad care at a Skilled Nursing Facility then please report it to DSHS Residential Care Services: 1-800-562-6078

emergency

My mom's been at life care 2 months. In the beginning the staff was on top of her care. But as the visiting slows down so does the attention of care.my mom has dementia and can't do much of anything to help herself.i would keep track of things. ( No tooth brush for 2 weeks) I would do it. Wouldn't wash her face Ect. I did.. meds not on time. My mom can't talk. Walk ect on her own. At lunch one day I watched my mom drink 6 glasses of water.and juice. ( I gave them to her) I got mad and asked the nurse. If she can't talk how do you know when she's thirst? He looked at me like . Ha da. Your right. Us the family. Kids may Knott be able to care for are parents. But never ever stop checking on them. Make sure they are getting looked out after. If Knott there will be a repeat of 1995. A 8 he shift went by and no one noticed a man lay dead in his room undetected for 8 hrs.