Legacy at Imperial Village

Deeply Troubled

I have lived here several years and the quality of the facility has deteriorated quickly. Maintenance is non-existent. There are leaks everywhere. When it rains, residents have to wade through ankle-deep water in the garages. One resident has been trying to get his electrical outlets fixed for six weeks. There is constantly no hot water. We had none on Friday and it's out again today. It takes weeks to get a toilet seat tightened or replaced. Apartments are flooding and it has taken one tenant months to get his apartment back together. Batteries are not being replaced in smoke alarms. The maintenance director promises that work will be done at a certain time and no one shows up. Security has been decreased, "We're working on it," is the motto of the day.

Diane

My sister is living in the Legacy at Imperial Village. They've just been bought out and now have started renovations. They're putting in new carpets. Before the acquisition, the staff were not very responsive. They're slow to respond. She moved in right when the COVID started. It wasn't very clean. It was very outdated, and a lot of repairs are needed. It was not far from where I live, and it is in a very convenient location to get around to the different areas.

Rodena

I did not tour the entire Legacy at the Imperial Village facility. It was just the one area I was in because they were remodeling. They're changing their facility from assisted living to independent living. The staff gave me the price of it, which was already way over half of my income. I was like, "Well, how long is this price going to be there?" She said they can raise it on their own. They can raise it every year if they want. It was very nice and very clean though. The people were very friendly and very understanding. They explained things well. I could almost see myself living there. I did see the walking area and the playground, so to speak. There were people out there. They seemed to be comfortable and enjoying themselves. I liked it because they had fencing around it. It is a beautiful place to live, in my opinion. I just wish they wouldn't keep raising the rent. I have no complaints at all about them during the tour. They were awesome, very, very knowledgeable, very patient, kind, and friendly. They had me laughing. From what I saw, it's very clean and very neat. It's an old building, so you can't expect perfection.

Charlene

I've been at The Legacy at the Imperial Village, but it was a year ago. When I went there it wasn't Legacy, it was just Imperial. I thought it was a nice facility. They have a lot of activities for the seniors there. The apartment was pretty nice. It was just a 1-bedroom and had a nice size. The people and the staff seemed to be really friendly and really nice. They have a movie theater, restaurants, pharmacy, and a church. That all was a plus. It was in our price range for my sister. The price was very reasonable because everything was included: electric bill and cable bill.

Kelly

My friend is going to be here. It's a really nice place. I was so impressed with them. Dawna was amazing, she was so helpful, she gave me the best tour, and she was really assuring that my friend was going to be OK. The area was so beautiful. It's right next to a place called the Botanical Gardens, so the grounds were beautiful. It was really clean and neat inside. The apartments were adorable. The staff seemed wonderful. Any resident whom I spoke with loves it there. No one had anything negative to say about even one person. Where my friend is going to be, she can actually cook for herself if she wants to. A woman came out and was asking Dawna some questions about a new system with their dining. It's going to be like in college where you have a card and you swipe it for your meals. I didn't see the meals, but I didn't hear anything negative about the food. There are a lot of activities. On every floor, there's a common room, and when I walked past it yesterday, there were a bunch of residents out there, and they were all just talking. There was a TV in there if they wanted to sit out there and watch TV with their friends. There are also a bunch of little tables where they can play cards or whatever they want to do, just talk, or have a little coffee klatch. I didn't see the dining hall itself. The residents didn't seem bored. A few of them were just walking outside because it's so beautiful here right now in Richmond. It's a really nice area where this building is. They also have shopping trips a few times a week. If they're going to the grocery store and you want to go, they'll bring you. They have transportation, which is great. I don't really know about recreational outings, like for pleasure. They were also under construction, so they're redoing all the floors and everything right now. My friend is going to be in a room like one of the model rooms that I saw, and it was beautiful. There's a lot of closet space, and it was perfect for her. I was shocked when I went there and saw how nice it was, because this is the only one in my friend's budget.

Nancy

I visited Legacy at Imperial Village. The staff was very pleasant but disorganized. She had accidentally set up two tours at the same time, so I took the tour with another person. The apartments were nice but very tiny. The facility was clean, but it requires a lot of walking. I didn't see a gym, but I do think they have entertainment. They had a library and a pool table, but when I was there, everybody was congregating in the lobby.

Elroy

My loved one has been staying here. The community is OK as far as aesthetics, but the staff as a whole is horrible. There's no communication. Everybody tells you something different, and if you call the facility, say you want to speak to a nurse or someone, then you leave a message, and you never get a phone call back. The building is average. It's clean and it's a nice place for somebody who's independent. They provide food, they have a cafeteria, and you can come and go as you please. They also have a bus to take you wherever you need to go. With COVID, they have cancelled much of the activities, so they can't really do much for the residents. My loved one said he didn't like the food because it was bland, but he's diabetic, so he was just used to foods with a little bit of seasoning. He was in a specific dietary plan, so anybody who goes from regular food to bland food is going to say the food isn't good.

Sarah

It was very good. I was very impressed by the amenities and the style of the apartments. The model room was very nice, spacious, and it appears that all of them will have plenty of light going in. There are lots of activities, and they seemed to have all the amenities we were looking for. They do arts and crafts, they have a library, and they have quite a few things to engage the residents. They also have a community room where they can go and sit with their laptops and a social-gathering area. The customer rep who assisted us was excellent. It's a much older facility, but it's well maintained, and she said they were doing some renovation. If a new person is coming in, they would replace the carpet, paint, and whatever else is needed. On each side, they have inside courtyards with benches where they could sit and look out the window or engage in whatever activities they have been working on. There is plenty of space so that they could walk around, too.

Oliver

It was a nice place. We saw a drug store in there, a doctor's office, a grocery store, a dining hall, and a snack bar. We just glanced at the dining room. It was large with chairs in it, but they won't let anybody in for now. They have a one-bedroom apartment which has a bathroom, a kitchen, and carpeting on the floor. I also saw people doing Valentine's Day crafts in the craft room, which my mom would like. They took us to a room where they do weightlifting and other things, and I was interested with the kind of exercises they had. The guy who leads the exercise class said that he just loved how they come there and lift weights. They do that on Tuesdays and Thursdays. We talked to some of the residents, and everybody said that they liked to be in there, that it was a friendly place, and the staff was nice. We didn't hear anybody complain about being there. They seemed to be happy, but because of coronavirus, they curtailed activities, which they had to because of social distancing and that makes sense. The only drawback that I have is, it's kind of an older facility, so it's not brand new.

Provider Response

Tyronna

My friend moved in. It was based on her income, it's nice, it's friendly, and it accommodates her needs. Her room is nice, she loves it, she has a hospital bed that she bought on her own, she has her stuffed animals, she has her clothes, she has a wheelchair, she has a window, a key to come in and out, and she said she loves the space. She gets two meals a day, she loves the food, she gets room service, they come in, they clean her room once a week, she has the freedom to go outside, to get some fresh air, and she has cable. It's clean.

Anna

It was nice. Everything is a la carte. Meals are not included, but the apartment was nice. It was a big community with a lot of space to get around. Their staffmember was very nice. She followed up with us a couple of times. They have more options and more things available. They have an exercise park, a bank, and a small convenience store.

Cherryblossoms

The rooms in Assisted Living are smartly laid out and offer more privacy that other places I visited. The staff was wonderful and answered all of my questions on the tour. The Sales Counselor was knowledgeable and informative about the care that would be provided for my father. The entire building was clean and smelled fresh. I really liked the variety of places to eat and all the things that will be available to my father when he moves in. A bank and a grocery store are right downstairs. They thought of everything.

UncleRi

The friendliest community I have visited. Both residents and staff are warm and welcoming. Would feel very comfortable with my mother living there.

GlitteredMess88

Great place. Friendly Staff. They offer a lot of activities!

AgnesMartin

I really enjoyed my visit and my Mother is going to move in soon. Everything she needs is here which is great for someone who does not drive. They have free transportation, a grocery store and are putting in a pharmacy and drug store. I love the large Library and the dining rooms.

Sally May

Love that the community has so much history. Friendly staff and amazing amenities! Robust social calendar and activities. The chef prepared meal we had was thoroughly enjoyed by all!

Linda

Plenty of activities to keep you busy all day if you wanted. Varied activities. Plenty of exercise classes, flex your brain, music, weekly trips, numerous outings with meals.

Dogwood Resident

My husband and I have lived here for about 3 years and for the money you can't find anything like this. We looked forever and never found anything. There are wonderful services available here. There is a doctors office on site and nurse practitioners that can come to your apartment if you cannot make it to the doctors office. The staff is very friendly as well as the residents. The staff is also very good about responding quickly to emergencies that may happen. If you have a cheerful attitude you will really enjoy yourself here.

Mary D. 1717

Larry and John were very informative . Learned a lot.

Her777

I visited and it was excellent. Everything was wonderful and great, and the place was very clean. I did notice that they would address issues right away. The rooms were studios and they were nice, bright, and clean. When I walked in I noticed right away how nice the room was with three closets, and windows with a nice view; it was very cozy and livable.

Retha

My brother seems to be happy here. They all seem to be helpful, very friendly, and help him with his needs. My brother spends time in his room with his TV and crossword puzzles. He can get three meals a day and fix his own meals in his kitchenette. He doesn't have a stove, but he has a microwave. They also have a cafeteria and a dining room and offer transportation.

Reviewer110744

It is convenient to everything. There is a card playing group here and a knitting group. There is a movie every Tuesday and live entertainment in the auditorium every Monday. There is just something to do every single day. We have a dining room and two smaller places to eat, but you pay for your meals individually. I can sign up for transportation if I need to go to my doctor's appointment. Each building has a laundry room and a physical fitness room. I have found every staff member to be helpful and quickly responds to requests.

Bea7

It is a wonderful place. The staff is very cordial. They get to know the people. They work with them and make sure that everything is okay. I am very pleased with the way it is. My relative has an apartment, and it is very nice. I eat there. The food is good and delicious. They have all sorts of activities like bingo. They have a full calendar every month. They have a restaurant, bank, pharmacy, doctor's office, little grocery store, salon, and barber shop. It is like a community within a community.

Carole23

The general appearance is fine, and the housing is fine, but the nurses and the staff seem a little slow. They kind of do what they want to do. However, my sister is happy there. Her accommodation is fine. She likes it; it is a big campus, and she can walk around. They have music, concert, and things like that. Now, I think she is taking art class, so she does participate in the activities.

Kenneth21

I visited and it was a nice place. Everybody was really nice. They took me up to the fifth floor and showed me a nice room, which was like a loft. It was really nice. I like that too. They have a little bit of everything, and that's what I really enjoyed about the place. They had doctors, the post office, the dentist, a little store, and a place where you can get your hair cut. They had a little bit of everything. I was really impressed. I like to mess with flowers, I have a little small garden in the back, and they have a place where I could do my own gardening. They had activities going on, and that was very interesting. They would take you out to the grocery, and I also like that idea. They have like four or five buses.

Carolyn93268450

It is a very lovely place. I like everything about this facility. I like the rooms. Every time a person moves out, they update the room. They have plenty of restaurants and they have grocery stores inside. They also have a lot of activities. The staff who assisted me was very nice and very informative. The residents were very friendly as well. I just wish they have more covered parking area because they do not have that. They have a few spaces, but it's very limited. The rest of them is open space parking and you can get wet if it's raining. But I think that is the only negative for me because the rest of it is nice. I also specially like the fact that I can rent and I do not have to buy into their food plan. And I am still capable of cooking and I like to cook.

Nichole1

It was very nice; it was gated. They were very friendly. The apartments were very nice too. They have a lot of good activities. They have something that keeps a person occupied for hours. The food was good. They had several dining areas, and it was just very nice overall.

Caring92808550

I am in here right now. I like the fact that they are managing our medication and the food is excellent. The staff is very good and helpful. They have activities, but I don't participate.

Terri19

My uncle just moved in and so far it has been very good. It's a beautiful facility. We met residents there and everybody was very warm and very cordial. My uncle liked the facility a lot and I think he will have a good time in this facility. The staff knew everybody's name. They explained the meal package situation and they really had a nice-looking restaurant. They had a grill for grill time. They also have a little pub style where you can have a glass or wine or a hamburger which he love. They have a mini mart, a mini pharmacy, and a bank so he would really not have to go out.

Caring82132650

I was able to visit. The staff that accommodated me was very nice and knowledgeable. They were able to give me a lot of paper notes that I can read. They told me that they have shopping and they take the residents to the grocery store. Everything from the visit was fine.

LovelyLady00000125

My father in law is in here. There were multiple levels of service available, independent, assisted and nursing. There are amenities on the property like banking, a grocery store and it’s close to my home. They seem quite competent and helpful and he’s very happy. He has a larger than adequate one-bedroom apartment with a small kitchen and bath. He’s playing pool, poker and goes to the gym.

Caring82054050

It was an older facility but it was fine. It was clean and accommodating. Their activities were pretty much the same as with what the other facility had. I thought there were a lot of similarities at what they were doing. With regards to the residents that they have there, they seemed to have a younger population even though the facility was older. I would recommend this facility but they need to clarify exactly the age level that they are providing for even though there were some who were around my age.

Carl5

I did check out it through Caring.com. I had a tour with the staff there. It was a very nice facility; however, it was too big. It was a very big place. They have over 1100 residents and I think they have six buildings onsite. It did offer quite a bit. They provide daily activities, like different games, for their residents. The one thing that was very positive and good was that there was a lot of flexibility in terms of meal plans. You don't have to include all your meals and you can do ala carte. You can rent a studio or a one-bedroom or a two-bedroom but you don't necessarily have to have all the meals. You have that flexibility, so economically that's a good think for people who don't want to eat all three meals a day. They can choose what meal plans they want and that is a good feature. Also you can transition to another care level and you don't have to move again. They have a transition. So you can go into independent living to assisted living to memory, they're all in the same place and that is a good thing too.

Nancy73509450

I went to visit and the lady that took me on tour was very nice. She showed me the models of the rooms and they were good. The residents knew the lady and they greeted her. The residents seemed comfortable and happy. They had different activities like trips, bingo, movie nights, and more which I did not remember.

Caring1006131

I toured. The grounds are lovely. I looked at some rooms. The staff was wonderful.

Joan21

I visited and it was a very, very nice place indeed. It had beautiful apartments, especially those that were in the new building. They had different styles of rooms, though they were all closed in. For activities, there were day trips and the like. The lady that showed me the apartments and handled the internet call was the sweetest and was absolutely wonderful. I had lunch with her when I was there so we did extensive talking. The food was also very good and professional served. It was simply excellent.