Elancé at Alexandria

Pamela085247

The Fountains at Washington House is a lovely and very vibrant community. The salesperson was very good and took the time to answer questions and concerns. I had a meal, and the food was good. The chef explained to us the vegetarian options available. The rooms were nice and spacious. It didn't have too much outdoor space, but it's in a residential neighborhood.

Nancy99

I liked The Fountains, it’s right in Alexandria where I’m from, and it had different levels of care. They had studio apartments, they had many activities, but they didn’t stress the intellectual angle and were more on gardening and cooking classes. They had free trips to shopping and theater in Washington DC. I didn’t like that you have to move to another apartment when your level of care changes. They have respite care, so they are often used for rehab -- or after significant illnesses -- for short stay.

Provider Response

Sandy125279350

The Fountains at Washington House was beautiful and had everything you wanted, but it was unaffordable for me. I saw the studio and the one-bedroom, which were very nice. They had movies, book club, exercise, and outside activities. The staff was OK, but they were not willing to help in making it affordable for me. The dining was a very nice, beautiful area. The staff took us to have lunch there and to visit the rooms, and then she left us after that because she knew that I could not afford it.

hushlittlebaby

I have a relative in the Fountains At Washington House i have only been in this place twice and i would not recommend it in any shape way or form they have an issue with bathing people the only get bathed two times a week and the dinning staff our rude and when you ask them to help you they act like they didnt here you. In my opinion this place needs to be reported for neglect of the elderly. There was a woman screaming help from her room when i walked past and i sent my daughter to go and get the nurse. The nurse did nothing she didnt even come this lady was sitting in her own poop. This is not right the nurse told my daughter that the lady screaming does that all day long she asks for help im like you people are they to help the elderly not to ignore them. Im going to report this place. They are badly in need of a good staff that cares about people not one who neglect the elderly

Provider Response

Anonymous107475650

I visited The Fountains at Washington House. The food was good, but the facility was not as fancy as I would like, and the location was not very desirable. They had field trips to the theater and shopping trips. They just need covered parking and more parking.

Provider Response

Sonny0

I would avoid. These folks are just plain rude. Physically the premises are nice, but nice grounds and lobby does not make a good nursing facility. Rude front desk, rude admissions person. You can expect that what goes on behind the screens is represented by management. They are clearly of the opinion they are doing you a favor. Sad, that such folks are entrusted with caring for our seniors.

Provider Response

Wes5

The Fountains at Washington House is not everything that it is made out to be. It was just a square room with a bed, a dresser, and a TV set. The staff was not accommodating, and that is why my sister is no longer there. I didn't think their dining room was spacious and clean. For one thing, they could have a staff that speaks better English, a staff that could understand what clean means, and a staff that is more courteous and more considerate of the residents. I did not notice any activities, and their bus has been broken for over a year; they could not even get it fixed. I don't think there was any security. We walked in and out of the back door any time we wanted to. They had a side door that was closed, but they had a back door just standing wide open. She would tell us that something had been spilled on the floor, and we waited to see how long it would take them to clean it up. After a week and a half, it was still there. I took a rubber band off of a package I had and put in on the dresser next to the TV set in her room, and before she left, the rubber band was still there.

Provider Response

Caring104006350

The place that my mom is in is called The Fountains at Washington House. She has been there before for rehab, and she really likes the place. So when we need to move her in January, that's where we will move her. They are a nice group of people. Overall, it has been a good place. They are taking good care of her, and we are happy with it. It is a good building. It is a nice environment. Other places may be better, but right now, it works for my mom. I'm really not concerned with the activities. I am just looking for a good place for mom to live. The rooms are very nice.

Primobabe

My mother, an Alzheimer's patient, has been at this facility for two years. Her experience has always been wonderful. She moved-in as an assisted living resident with a low level of care. Because WH offers five tiers of care, a person can truly age in place as a condition advances and the individual declines. Now, my mother's in the final stages of her disease, living on WH's skilled nursing facility (nursing home) floor. She continues to receive excellent care and the best treatment. She beams with delight when one of the nurses or CNAs enters her room (which is often), because she loves and trusts them.

Caring72631650

The Fountains was fine. It was clean. They had about eight or nine floors. And fifth to ninth floor, I believed were regular apartments for senior. They had assisted living and a medical area for rehab people. They were a number of activities. They also had field trips. You had to pay $5,000 as down payment and then more so a month. The staff seemed very pleasant. When we were there, there were people wandering around all the time and they seemed to be enjoying themselves.

Grand1

My grandmother has lived in assisted living in this facility for many years. All was fine until she began to deteriorate physically. She may be irritable but she pays over $8000.00 a month and I don't see the clinical aides assisting her to the bathroom on a regular basis or taking her to meals. Recently when the family visits( 3-4 times a week) for 4-5 hours each time the staff drops in to say hi but no one offers her assistance. The actual nursing staff, which is minimal, is kind and knowledgeable and willing to listen to family concerns but some of the aides are not engaged in their jobs and gave a lack of commitment to the residents and their needs.

caring00030

I liked The Fountains because of the amenities and their price was much cheaper. They had some large apartments. The people were nice, although we were not able to talk much to the residents. They had a wide range of activities for them.

Stephanie13

I visited The Fountains at Washington House and it had not been updated. The kitchen was in terrible state. The bathroom was okay but not good. They had no washers and driers in their apartments. But they had a big closet space. The people I saw were friendly and nice and I do liked the location. They had several activities. They had exercise room and beauty shop. They served one meal a day. I really couldn't recommend it.

JC in NC

My 92-year-old mother has been an independent living resident at TF@WH since early 2010. The management and staff do a marvelous job of seeing to the interests, entertainment and needs of their residents. Every facility of this nature goes thru changes, but at TF@WH, all of those have been very positive. My mother's very hard to please, but everything that can be done for her is done for her at TF@WH. That's a real comfort to her family, for none of us live in the NOVA area.

Lovely Anette

My sister-in-law lived at The Fountains at Washington House. The facility was clean. The rooms was fine, but she kept it fairly dark because she did not want the lights on. The nurses talked to us nicely and they said they try to get her to come down the hall and eat and she wouldn't. I thought the place is very nice. If my sister-in-law just wandered out into the hallway, she would have seen it was. It seemed to be a friendly atmosphere.

Abe 1

The Fountains is close to my daughter and my son. It's in Washington DC, so there are lots of things to do.

Helena Egounis

This assisted living facility was the best option for me and, of course, for my mother. She is 78 years old and she needed someone to take care of her, because neither I nor my husband could do that anymore, as we were very busy with our jobs and with our son. The Fountains at Washington House offered us the possibility to look after her indirectly and this was very useful for us. The people who took care of her were very experienced and they were also very pleasant people. My mother really enjoyed talking with them, especially about her hobby, cooking. Also, there were many other facilities that made her very happy, even she was not with her family, but in an unknown place for her. I have to thank The Fountains at Washington House because of their attention and care for my mother and all her needs. This Assisted living facility helped me and I would also recommend it for people who need it.

SmithSVS

This is the Ritz of the assisted living facilities. They provide excellent service and the employees are very kind. They have all kinds of doctors over there which are specialists in their fields. You feel as if you have entered the Buckingham Palace once you have entered the facility. A simple one bedroom apartment feels like a Presidential Suite and you feel that you are the king of the universe when you stand in the balcony. They have a number of facilities over there including a full sized kitchen. They have workshops, snooker tables and a fitness centre/gymnasium over there. They even have a computer room, club house, garden and a beauty parlour in there! They have a cozy library too where you can lie down on a really soft carpet. All together, you feel you're home. The only problem can be a bit more cash that you have to shell out but i'll make sure that when i grow old, that is the facility I will be admitted to.

Parma

I selected The Fountains for my mother because of its cost & it is one of the few senior facilities with full kitchens n the independent living area. My opinion changed once my mother moved in. First, the staff immediately began increasing the level of "required" services thus increasing the fees. Bookkeeping is borderline criminal -- nearly every monthly bill had erroneous charges. When my mother went into The Fountains "skilled nursing" center, it took the intervension of an outside agency assesment to get her released to her Independent Living apartment -- I believe it was because The Fountains was receiving two payments as long as she was in "Skilled Care" (Medicare for Skilled care plus the rent on her apartment). Two fundamental problems: 1) corporate drive for profits; and 2) management's belief that the employees are the customer vice the residents.

nonstop

The facility is clean, the people are friendly and very caring. It's not perfect, but at best It is a place you can have some comfort in knowing that your loved ones are in good hands.

Anand1

The most important thing we have found out when we visited this place is that they do not require entrance fee unlike many other facilities. We were also looking for some place that included skilled nursing facility and The Fountains has this. The price range is also okay. That staff was alright. They showed us around and gave us a brochure. They had a gym but I don't know what else they had. The person we spoke to was very informative and helpful, and for me that was the most important thing. I would recommend people to visit this place and see whether this place would meet their needs.

Chris Carter

My grandmother is a resident of The Fountains at Washington House. I was initially skeptical when my dad persuaded her to go an assisted living facility but it turned out to be a great idea. My grandmother has been losing her memory for the last few years. She was used to having someone to talk to, but then my grandfather died unexpectedly. The Fountains at Washington House has facilities dedicated to preserving the memory of its elderly residents. Additionally, The Fountains at Washington House has an on-site medical staff that are available 24 hours a day, 7 days per week. Since my grandmother has become a resident of The Fountains at Washington House, she has become much more in touch with reality. I think this is largely due to the exciting classes offered there which help improve the residents mentally and physically. The facilities are well maintained and very handicap friendly. I also like how close this community is to Washington D.C.. My grandmother has been on several groups into the city to see several museums that she had never had the change to get to see before. All-in-all, I was very impressed with The Fountains at Washington House and my grandmother is quite happy there.