Belmont Village West Lake Hills

Reviewer#RD0906t

My dad is still at Belmont Village West Lake Hills. The flavors of their food are fine, and the presentation is okay. He said he likes the food. I've eaten lots of different things on the menu, but I think it's very overpriced for people who are outside of the community. The place looks great most of the time. It's mostly very tidy and clean. With regard to the staff, my dad thinks it's taking them forever to respond. But usually, they're pretty quick to meet with them. They're very accommodating, too. For activities, I would like a few more options. But Dad doesn't like to do any activities.

Lyn

Belmont Village West Lake Hills was a lovely location. I think it's really clean and the residents were well cared for. They had the available space that we were looking for and the facility was in great condition. I think they probably topped the list as far as amenities and activities and so forth. They had quite several activities for residents to participate in and were very interesting. It seemed like they worked with their residents to find things that they would be interested in.

Provider Response

Stephanie Pe

My husband lived in The Neighborhood, locked memory care unit, for 9 months. There were a couple of problems and a couple of wins for the facility. First of all, Keith had been diagnosed 9 1/2 years earlier so it wasn't surprising that his health went downhill at the Belmont. He had a seizure in the dining room. He had seizure medicine for just such an emergency AND was on Hospice, but they called EMS. I was painting my bedroom, had my phone on mute, and it was 2 hours before I found out he was in the ER. The head nurse took responsibility and said they would ensure this didn't happen again and that they would cover any expenses. They didn't. I gave them copies of the bills at least 5 times and talked to 4 different staff members--including the director. Fine. The bills were in my name and I paid. However, if you mess up, you should hold yourself accountable. And that goes for businesses, too. More disturbingly, he quit swallowing, but they kept feeding him. I didn't put this together until recently. I would visit and his shirt was splattered with food and he had weird thick drool dripping out of his mouth. I am obviously kind of clueless, but they are professionals. They should've known what was going on. He was still on a mechanical diet! Then the hospice nurse called me and said he was dying. The Belmont staff was great! They brought in a mattress, sheets, pillow, and blanket so I didn't have to sleep in a chair. They had aroma therapy. They had a light show on the ceiling. They checked in all the time. They were lovely. So I am torn. If your person is pretty alert, there's fun stuff to do there. The facility is pleasant and I truly felt close to some staff members.

Deborah

We saw the assisted living at Belmont Village West Lake Hills. The tour was excellent. The person showing us around answered all of our question,s and she was very good. It was a very good tour. The rooms were nice, but small. The staff was very knowledgeable and very personable. The cleanliness of the place was excellent.

Renee

Belmont Village West Lake Hills was definitely clean and the people were very welcoming. The staff and the residents were sweet. My sister was with me, and we met with the director, the coordinator, and the nurse. They were all knowledgeable, except in a couple of areas they had to check on. They said they were gonna let me know if we could do this or that, but we never heard from them. It's a big facility and has a welcoming environment. They have a pool, and definitely a lot of activities for the residents. It looked like a fun place to be.

Kenneth

I think Belmont Village West Lake Hills is the top one that I like. They have everything for a person that has Alzheimer's, like things that stimulate the mind and structure everyday. It keeps residents busy. The facilities are excellent and top quality. Everything is neat and clean. They have nurses on staff at all times and doctors who come in two or three times a week. They have a restaurant inside the place. The person gets to choose off the menu of quality food that is cooked by chef. It is really awesome and expensive but you get what you pay for. It is the most expensive one, but the quality of care is there. If you have the money, you don't have to worry about anything. It is the best. The staff is awesome and call you by name. What they have on the menu is awesome. I can tell the food is good.