The Waterford at Westover Hills

Susan

I toured The Waterford at Westover Hills. It made me think too much of a nursing home. The rooms were fine. They have courtyards. They serve three meals a day. You get a refrigerator and a sink.

Vernell

I like The Waterford at Westover Hills. They have a nice bathroom with a walk-in shower. There's a refrigerator and a microwave. I've spent most of my time looking at the bathroom and the sleeping area. The staff was friendly and informative. They gave me sample menus and took us on a tour of the eating area. It was nice. The meals are included. The utilities and internet are included, too. There's a certain kind of room that has a little patio.

Provider Response

Lia

I toured and it was nice. The person who led the tour was very knowledgeable. The rooms were very nice and bright. I didn't have any problems with them. They seemed okay. They have large dining areas. They had a more secluded setting for memory care. They had areas where they were interactive with the television and areas for large and small groups. And then I saw somebody working in the garden. The outdoor spaces were nice and large. The facility was very nice.

Provider Response

Susan

We went here and it was a very convenient tour. They were very helpful in letting us know everything that was going on. My friend enjoyed the place. She thought it was very nice and very clean. She loved the one-bedroom apartment, but she decided that she just did not want to move into a senior home at this time, or even look anymore, but this was one area that I personally would put high on my list. Three meals a day are provided, and snacks. They have a private room, and if you have company or family that comes to visit, you could be in there and have meals there together. I thought it was a very nice area. They're very helpful and they would help with medications and things like that. Seeing some of the residents there, and the camaraderie among the ladies walking in the hallways together, it just seemed like a very nice place. The staff during the tour was extremely nice, knowledgeable, gave us a lot of information, showed us around, and pointed out things that we would not even think about asking. She just made it very enjoyable. We only looked at the one-bedroom with a small living room and a kitchenette. It was more than enough. To us, it would make room for her queen bed and everything, so it would be really good. During the walkthrough they brought some dogs for people to play with and just cuddle. They also showed us the area where they could play card games or just sit and talk, and the little areas or patio areas where they could sit and just talk or just enjoy the breeze. If I needed to be somewhere, I would definitely choose that area. I basically just saw one entrance, and it was hard for me to think that that was the main entrance. I totally went around the building, and then I realized that that's the only entrance, so that must be the main entrance. I was looking for like a big entrance or something that marked it as the entrance.

Provider Response

Sara

It was fine and it looked adequate. I saw their assisted living and the layout seems to be very open and good for people with mobility issues. They have nice wide hallways, good wide doorways, and that sort of thing. I would say their outdoor space is a little lacking but other than that, it was great. The staff who assisted me was great too. They have a dining facility and an in-house physical therapy room, which I thought was really great. They also have some open courtyards, and additional gathering spaces as well as a private dining area for when people bring families in.

Provider Response

Michael

I am currently a resident. I have no complaints, it's fine, and I am satisfied. We have bingo three times a week, we take trips to the Walmart, and we have our doctors' appointments. We have a salon, a laundry room, and a game room. The staff are friendly and approachable. The food is not great. It's as homey as can be.

Provider Response