Provident Crossings Retirement Resort

Mary

I liked Provident Crossings. Everybody was wonderful. I never had a problem any place I went. They were all very friendly. I like the floor plan. I didn't find a single apartment that I could not have lived in, and Provident Crossings is a perfect example. They took me on a tour, and the lady in the office was great. I was very happy with the tour that I did with her. The concierge was great. Handicap parking was available. They showed me the snack bar, the chef, and the lunch/dining room, and they have places for dogs. They showed me all of the things that I needed, and they ticked all the boxes. Its location is convenient to highways.

Cheryl

The Provident Crossings was great. The staff was wonderful, very helpful, very nice, very accommodating, and very friendly. All the rooms were great. They were very nice apartments. I don't know if any of them had balcony, but they had full kitchens, and they were spacious. Comparing with every place else, they were pretty big. They were like over 700 sq ft. It was just too high priced.

Reviewer#JE06282016

Provident Crossings Retirement Resort is a wonderful place. The rooms are all very nice and I have no complaints whatsoever. The staff is very friendly. The food is good and I like the friendliness of the people.

Ms Texas

Providence Crossing is a very well kept place. Looks marvelous as you enter in. Heard that they are a bit pricey. They have had many different managements. The new management they have now has did good improviing on the place but the new management are not to friendly wirh the caregivers that come and help the wonderful elderly people. Caregivers are important to seniors as they get older. Other management from the past have have always been nice to them but the new ones have not at all. They treat them as outcast and try to control them and thats not a good character because the elderly loves and need them.. Other than that. Providence crossing is a beautiful place. I have friends there that love it but again tbey notice how the management treats the caregivers who come to be help with the residents at Providence crossing

Provider Response

Senior Dude

I recently visited Provident, looking to downsize from a home to something smaller. I was VERY impressed with both the tour I received AND the facility itself. Clean, neat, uncluttered, lots of daytime amenities and fun and games. The apartments seemed to have everything one would need. CAUTION, THOUGH: I'm still working part-time and eat lunch out some days plus regular dinners with friends. Provident's food service looked exceptional, but I feared I'd be paying for a lot more food than I'd consume. Plus the cost was a little more than I can handle right now. (Breaking news: These places are expensive!) However, if you want complete pampering and can afford it, this would certainly be a good choice. I might reconsider down the road.

MH

I've been living here at Provident Crossing a little under a year and I really like it. The program is right for me. I like the people, but they admit too many people who are closer to assisted living. There are too many who should be either a few mentally past living this way or physically should be somewhere else for more help or assistance. As you line up all the walkers in the dining room, it just looks bad and that's a turnoff to me. I have friends there who are in their 80s and 90s and are still active and still mentally quite capable. The food and program are good, the rooms are nice, and I'm very happy with the staff here. We have a turnover particularly in the dining room because they have lots of college students who work and they work by semester, but they seem to be well trained and they look after us. Our concierge is good. We recently had a manager change with a new one and they have done a lot to improve and maintain a good program. I'm happy with them. I can always find something to eat. People complain, but there's enough to choose from, and you can always make a nice meal for yourself. Everything that they say that they have is here. I still have my car. Some of them complain a little bit about not having enough variety in the provided transportation, that is going to the doctors' appointments, the grocery, and those sorts of things. They would like to have more. There are card games, dominos, and baseball. They have a full calendar of activities. If you're bored here, that's your own fault. I didn't find any place else that was cheaper and even if it was the same price, the square footage would be less or they had things I didn't like, like rather than having cabinets, they have open shelving.

Laurie45

I found Provident Crossings for my mother. She would be trying it out for three months because she’s not ready to move in permanently yet. We would see by the end of the year if she would want to permanently move in. Everything in Provident was fabulous. My mom needed certain things, and they were willing to work with us. The room was wonderful. It was very nice. The people were very friendly, and very helpful.

Ken118790350

I had a visit at Provident Crossings Retirement. I liked the way it was set up, but to me, it had a hotel-like feeling. They mentioned that they have a bus that takes the residents to mall and have movie nights and other things.

Laurie42

Provident Crossings was a resort type living. It seemed very well maintained. It did have a really nice dining area. The people that I talked to seemed like they wanted to be there. It was very airy and cheerful looking. On the inside, they set it up like a cruise ship. It was very nice. They have actual kitchen and they have granite countertops. It was first-class.

George117945050

Provident Crossing is probably one of my favorite ones. Whenever they move somebody out, they put brand-new rugs or carpeting in and repaint the room, so it's really nice. It's really a fine place. I went to lunch over there two or three different times, and I really liked it.

Patricia93168350

Our visit at Provident Crossing was a very good experience, but it just wasn't everything that my father-in-law's cousin needed. It was like a cruise ship. It was terrific. It was beautiful. They had big apartments. It was less expensive, but it was independent living, and she needed more than independent living. The staff was very nice and very friendly. They had a nice dining area. The way it was set up was very nice. They had an area that was only for evening dining, where they would be served at their tables. Part of it was set up like buffet style, which they could go for breakfast, lunch, or dinner. They had a nice snack area, so if they missed their lunch or something, or they needed a little something in the afternoon, they had pre-prepared sandwiches that they could go in.

Caring107233550

We were interested in Provident Crossings because it was close to where my home is, and it was really close to everything that my mom normally does on a routine basis. When we toured it, the things that caught us by surprise were, first of all, it was very costly -- much more costly than any of the other places that we looked at. The other thing was that the amenities that were included in the other places were additional fees here. Like, if she wanted to participate in the group exercise, there was an additional monthly fee. If she wanted to participate in their walking club, there was an additional fee to participate in that club whereas in the other facilities that we visited and talked with had similar groups, but it was all part of their monthly rent. The staff was helpful, knowledgeable, and pleasant. I didn't see them interacting with the residents very much, which was kind of strange. I did see a lot of the residents out in the community areas, but I didn't see the staff interacting with them. They had two types of dining. They had what they call the snack bar or grab and go area, where you could come and get a sandwich or some kind of a snack type food and take it back to your apartment any time, and then they had a cold snack bar area that was open during their scheduled meal times, where they had like a nice salad bar and cold sandwich with cold cuts and things like that, and where you could make yourself a salad plate, that had just open seating. The back part of the feeding area was more like restaurant seating, and you would actually have a menu that was prepared by the kitchen staff. The apartments were very large. Even their one-bedroom apartments were very roomy, very plush, and very nice. But again, their rent was almost two times more than anybody else's.

Virginia40

Provident Crossing has a very lovely atmosphere. They have a variety of activities, and the residents are very well cared for. They promote it as a resort style, and it definitely was that with the activities, the dining room, and the lounge area. It is a very attractive place. The water feature when you go in is very nice. The apartment I thought is well laid out. It is spacious for its small size but very nice. The food appears to be outstanding. I didn't eat there, but I know they take a lot of pride in the variety and quality of their food. I like the overall environment and appearance of the community.

Caring87943950

I visited Provident Crossing. It was a very nice place. It was very lovely. It was the best of all of the facilities I've been to, and that's where I will go. The apartments were beautiful. They were spacious and clean. They were just lovely. They have every activities you can ask for. They would take them to the doctors and to shopping. They have all kinds of games and entertainment. You have everything you wanted. It was a lovely place. It was like being on a cruise. It seemed very quite secure. They had someone always at the front, so I felt it was secure.

Lee19

Provident is close to home and it’s a very nice environment. The staff is all friendly and helpful towards the residents. They have a lot of activities for the residents like a fitness room, so they have exercise classes, a movie theater, and they have a bus for the residents where they can take them shopping and day trips to different places. The community has one, two, and three bedroom apartments and they provide new appliances like a refrigerator, a stove, a dishwasher and a microwave.

Alnita

The apartments at Provident Crossing were bigger than any of the other five places that I went to within Austin and it has full amenities. It doesn't have a pool, but they have three meals a day included in the price. They also have a chef's pantry which is open round the clock for snacks and sandwiches or anything that they want in the middle of the night. It is a newer building -- only three years old -- and the prices were very reasonable. They do offer outings on Mondays, Wednesdays, and Fridays; so that is three times a week. They also have a lady that the residents can contract either for the day or for the hour, or for a day trip if they would like at very, very reasonable prices. They were charging like $2.50 to help them get down to dinner or lunch. They all have life alert available to them and it is either on the neck or on the wrist, so that way if they fall in the bathroom they don't have to reach for the phone because they can use the life alert to call them. It seemed like a really nice place so far. My parents haven't moved in yet, but they offered them a three day and two night stay, which they did and they loved it. The food was good and they thoroughly enjoyed it.

Cathy46

Mom is in Provident Crossing. This is an independent place, and we like that it is bright. The food looks good and they have access to snacks as well. In their dining hall and interior hallways, there is a big kind of skylight in that area. We like that is more open and it has a light feel to it. The residents seem very friendly. The staff seems very good. However, they are a newer facility, so I think they are understaffed sometimes. So sometimes you have to wait a little bit, but they are always very accommodating. I think they need to improve on their staffing level. Mom has a one-bedroom apartment. It is a very open living space with a kitchen tucked in the corner. The bedroom is very large, and it has a huge walk-in closet. She has a full clean bed, six foot dresser, and TV stand in her room. The bathroom is a full bathroom with a walk-in shower that has a bench built into it. There is a washer and dryer connection in the bathroom as well. She was able to bring her full size washer and dryer from home. They have a movie theater where they see movies, and I know that she enjoys seeing movies with other people. There are a couple different game ranges that they have set up, and they are involved in playing games with people. They also have a pool table up on the third floor, so she enjoys taking her grandkids up there and playing pool. It has been good.

George38

Provident Crossing was a nice place. The dining area was very nice, and the food was good. The buildings were new, multiple stories, about a year and a half old, and very nice. They have spacious grounds. They play music, and they have a happy hour.

Caring72831850

We liked Provident Crossings very much. It was a new building and everything was clean. All of the finishes were nice. The lady that we met was very nice, knowledgeable, patient and gave us information. We had lunch with the couple who lived there and they seemed happy. The lunch was good. While, we were eating, a man in a powered chair came and we visited with him. Also, a lady whom we didn't know she lived there but who happened to go to our church and she liked Provident very much. I thought it was nice that people who were strangers came to welcome us. It seemed that people were comfortable and pleased there. We looked at a two-bedroom unit. We liked the fact that there were washer and driers in the bathroom instead of having to go down to a common room for washing and drying clothes. I would definitely recommend it.

Jan11

My sister lived at Provident Crossings. The place was well-kept and had very nice amenities. The food was very good. The apartment was cleaned once a week and if she needed anything, it was attended to immediately.