Arlington Heights Health and Rehabilitation Center

Reviewer#LD022023A

Arlington Heights Health and Rehabilitation Center is a terrible place. My friend has been there for almost a month now. Some of the employees are not friendly to him. The facility is old. The furniture looks like it was picked up off of the curb, like discarded furniture. It is very old. My friend's room is not very large. It is pretty cramped. My friend said the food is OK, but it is not anything great. They need to update their facility, and they need to retrain their employees.

Starletta

My father was there after back surgery for 24/7 care and PT. He was only there for two days. I went to visit him after work, and stoped by the nurse station to see how his day was. The aide said she couldn’t wake him up for lunch so he didn’t eat lunch. I walked in the room and he was dead. Did no one check on him for hours? Needless to say, I never wanted to see my father dead like that. I went absolutely mental. To this day no one has contacted me by Administration. The head nurse seems tired , haggard, and needs to move on.

JDuBois

My loved one was told by the hospital that Rehab was needed after surgery. Being new to the area we did not know of any rehabs so the coordinator of the hospital gave us some recommendations based on the insurance coverage. Based on the reviews that is how we ended up with Arlington Heights Health and Rehabilitation Center. The website mentions many different care options available and we knew it wasn't 4-star accommodation from the beginning, just a place to heal, recover and be on our way. On day 1 of transport, our loved one was put in a room of isolation, with no communication no idea of what to expect, just drop and go. I came to visit a few hours after the transport and still, nobody came in to say hello and advise of anything, no water for the patient. I had to bring water from home. I had to go to the Social Director personally and have a chat so I could go back and let my loved one know what was going on. As you walk through the halls you see it's run down, very outdated and patients of the long-term care roaming the halls. Patients' rooms are left open, 1 was exposing themselves and screaming. I understand this place has different wings based on the level of care you need. The wing our loved one was in was the one they used for quarantine for up to 10 days, then you could come out and join the rest of the patients for meals and activities, however, the patient next door yells all day long, how can anyone recover from a major surgery having to listen to that. I try to be reassuring that is just temporary but where you lost my business is when I walked into the bathroom inside the room, there was fecal matter all over the seat, nobody had used it and it was supposed to be clean prior to the arrival of our loved one, at least they were told it was. The bedside commode was also delivered to the room filthy with fecal matter. Aside from all that our loved one was not cleaned properly, left to sit in the mess all day. Discovered a bleeding Ulcer that needed medical attention after removing them from this far from acceptable Rehab. Patients need to be moved and rotated hourly to prevent this kind of thing. We also asked for a chair to be brought into the room for our loved one to have somewhere to sit other than the bed, we were told they did not have any available. I saw a few empty rooms that did in fact have a chair not being used. By day 2 we left and speaking from experience anyone who is in rehab, needs someone to be their advocate because otherwise, they will be left in the dark. To be held up in a place like this for 15 mins or actual rehab is a joke. I will give a shoutout to Emmanuel (the kindest nurse ever) Thank you for your kindness and for actually caring for your patients.

Provider Response

John Bialas

Monique, Jessica, Porche, Jackie, the 2 Debs, Lupe, Sasha, and so many more. These guys put me back together. All the staff, aides, nurses, kitchen, doctors are just terrific. I will be eternally grateful. Thanks. John

Provider Response

GVT1983

I really appreciate the care that my dad has gotten at this nursing facility. He has a spacious room for his therapy and the staff have all been wonderful. There’s always something going on so that he doesn’t get bored when he’s not having therapy.

Provider Response

anitajo

Although the facility isn't the most modern the staff does a good job. My sister Sarah loves Angela and Sandra. Angela is our go to person. She goes above & beyond to make Sarah happy. We go visit Sarah frequently & she is always happy. All of staff knows her and are courteous and respectful.

Provider Response