Cedar Hills Senior Living

Cookie S

We visited Brookdale Cedar Hill (formerly Sterling House of Cedar Hill), and the administrator wasn't there that day. The place was semi-clean, but it wasn't pretty. They had activities, but we didn't see residents participating in any. As soon as you walk in, you see the dining area, and it looked OK. They should educate the staff about better customer service. The nurse was rude when you asked questions. There was no customer service there at all. They should be more professional, instead of talking loud. We only liked the location; it's near a shopping area.

Caring102352750

Brookdale Cedar Hill is in my neighborhood. The staff were very nice during my visit, everything was very clean and comfortable, and there were people visiting their relatives that live there. The woman that I spoke to was very nice and answered all my questions. The rooms were perfectly adequate, the bathrooms looked very safe, the closet looked very nice, and they all kind of had a view of the surroundings. The dining room was very nice, there were small tables, and there was one larger room which has like a family style table. The security seemed very good. I didn't have any issues with them.

Caring83186950

Sterling House is nice and clean and is close to where we live. It looked like the best one to fit our purposes. The staff, for the most part, seemed pretty good. Sometimes they were understaffed. My father-in-law needed assistance, and a couple of times it took a long time for them to check on him. The dining room is spacious enough, and the food looks fine to me. His room is adequate. My father-in-law doesn’t want to participate in the activities, but they have Bingo, game nights, and movies.

Caring8957

I did like Sterling House of Cedar Hill. I also like the people that I spoke to thus we decided to put my mother-in-law there. The caregivers have been very sweet, kind, and compassionate. The rooms were not bad. You could have a choice wherein you could get a small or a larger one. We got a two-room apartment which got a separate sitting room from the living room. My mom-in-law is in a wheelchair so she does not get involved with many activities, but I know they have exercise programs, they have various people come in for spiritual thing. My mother-in-law has not been very happy with the food and she said sometimes it not identifiable food. She thinks probably they bring in already prepared food and they just heat it up. There was one time when she had an upset tummy and she asked for a soup in the kitchen but the caregiver said they didn't have any soup. The food does downgrade my rate for them somewhat and that is the reason why I would not recommend them strongly to somebody.

Linda64776550

The staff were nice, but the rooms are too small.

Conerned Child

At first Sterling House of Cedar Hill seemed like an answered prayer. However, the Executive Director left who was a Saint and the new Exec Director is forgetful, complacent, and not a good communicator. Housekeeping was let go, and they do not have a good nursing staff. The aides have to clean the rooms. The food has gone downhill. They have gone through numerous activity directors and never take the residents out of the facility. I have had to clean the toilet, take out trash, etc. His large supply of bath towels has diminished to a small supply. They do not monitor his bathing. Every time I go there he is wearing a dirty t-shirt. The sales lady is very persuasive but Sterling House does not live up to their promises. They get medications mixed up, won't check blood sugars daily, per Dr's orders, and are often short staffed when patients press the call button, fall down, etc. Very very disappointed and looking for another facility.

CHANCE1

My grandmother was a resident of Sterling House for several years. The staff were always very friendly and helpful. Many of them were very generous with their time and energy to make residents feel welcome and at home at Sterling House. The food served at the house was actually pretty good and my grandmother did not ever complain about it. A preacher would come once a week and lead a service for the Christian residents. They even brought in entertainment for the residents like an Elvis impersonator and tried to make the experience of living there as pleasant as possible. The staff and residents seemed like a big, loving family and I know it was a good place for my grandmother to live. I would recommend Sterling House to people living in or around the Dallas-Fort Worth area who have an elderly family member who needs daily assistance to live well.

Carlos Williams

My grandmother was a resident of Sterling House for several years. The staff were always very friendly and helpful. Many of them were very generous with their time and energy to make residents feel welcome and at home at Sterling House. The food served at the house was actually pretty good and my grandmother did not ever complain about it. A preacher would come once a week and lead a service for the Christian residents. They even brought in entertainment for the residents like an Elvis impersonator and tried to make the experience of living there as pleasant as possible. The staff and residents seemed like a big, loving family and I know it was a good place for my grandmother to live. I would recommend Sterling House to people living in or around the Dallas-Fort Worth area who have an elderly family member who needs daily assistance to live well.