Spring Valley Assisted Living Residence

Karen

Mom was at Spring Valley Assisted Living Residence and we had a very positive experience. They were attentive. What was nice about it was it wasn't so huge that I felt like Mom's needs were neglected, I thought that they had sufficient staff for the number of residents that lived there. I like that they have a full-time nurse on duty and it wasn't two stories, it was just a single story. I think if there was an area they could have improved a bit on, that might be in their meals, but I'm only going on what Mom would have told me in that regard. Other than that, I dealt with the management regularly, and as a family, we were very pleased. Every three months, we had a meeting to talk about how things were going and Mom was included, which was nice, so she would be able to voice her concerns that she had. As a family member, I felt they were more than attentive and they listened. They were a great community of workers there. Mom was always very pleased with the help she got.

Mark

My brother will be moving into Spring Valley Assisted Living. They seemed like a family environment. The staff members were friendly and very helpful. They helped me go through the whole process very efficiently. They had studios and apartments. The apartments were two-bedrooms with a kitchen. It was nicely furnished. The kitchen was small but nice. The studios were not that much smaller, and they were very nice too. We would like to get a studio, but they only had the apartment available. They did a lot of crafts and stuff. They had a salon inside there, so you could get a haircut. There are a lot of activities, like card games.

Jan

My sister was at Spring Valley Assisted Living, and from what I saw, the staff was very helpful, friendly, and they took good care of her. She had a little one-bedroom apartment and it was very functional, clean, up to date, and nice. It was great and immaculate when she moved in. The place was also very nice, clean, open, and easily accessible.

Lois

Spring Valley Assisted Living Residence had a warm and inviting environment. The rooms looked older, but were well kept. There were two people I was involved with. They were really good in giving information at what living there would require. They do not make people leave when they go on Medicaid. They have to have at least 8% Medicaid patients, but they had around 21 or 25% Medicaid residents when I visited. You have to be off Medicaid for a year and a half. They explained that they have to do that to keep the facility afloat. That made sense, but that also made it inaccessible to us. It's assisted living.

Brenda

I visited SpringValley. It was pretty good, but there was something off. It wasn't as bright, and it was gloomy. The staff was very nice, the rooms were nicer, with granite countertops, but the amenities were not as good. They were more expensive. The dining area was OK.

Attorney in fact and Family of resident

My parents both arrived around Christmastime. The warmth of the staff is what drew them there. When we moved dad to another facility closer to us after mom's passing, we couldn't do it without passing out hugs to the staff that were there on moving day. They treated mom and dad with respect and caring, and treated me like one of the family. I made frequent visits there and got to know many of the staff over the course of several months. The director had actually been a caregiver to another family member several years earlier. Sometimes the youth of the staff was a little unnerving, as was mentioned by another reviewer, but I found that the oversight and organizational structure seemed to compensate for that pretty well. Yeah, the food wasn't restaurant quality, but mom and dad didn't complain. Sometimes we forget that the taste buds of folks in their 80's can't tolerate the over-salted, over-sugared, over-processed, and over-proportioned foods we get in most restaurants. Spring Valley's food was good enough. I didn't care for the location at first, being on busy Harlow Road, but I found the convenience of that location to make it very convenient for family and friends to swing by during a shopping or movie excursion. The folks got many more visitors than they might in a more pastoral, rural setting. Mostly, though, it was the people that made Spring Valley special for all of us.