Pleasant Lake Villa

L Blake

Staff does not respond to call lights. We waited over 15 minutes for a patient in distress - I had to go to station for help. They misdiagnosed and it was my assistance he be transferred to hospital. Staff seems more concerned in their cell phones than patient care. One did not even know patient history, and got perturbed at me when I told her patient needs 2 to assist. Got snotty when she responded, 'I have to get someone', and took 15 minutes to do that...after I tracked her down in another room. Family is actually staying there in shifts to monitor patients condition. NOT ACCEPTABLE.

flyfishing1

The STNA's are very good in helping people. The nurses are fantastic especially Rhonda and Bob. I enjoy going on bus trips here and am looking forward to going to the zoo.

HelenLong

It's fun here and I get to meet new people, and do fun things. I have it good here.

mythoughts

I like the whole place and its a nice place to come to. They're friendly here, even my son thinks so. It's very homey here and I want to thank everyone for being so good to me.

Amazing Place

Pleasant Lake Villa helped my friend's father during end of life care. He was a cancer patient who needed rehabilitation and nursing care before entering hospice. They treated him with respect and dignity. They took excellent care of him and were understanding to him and his family. It is a great facility with empathetic nurses and staff. The food is also great.

Paula Mueller

Although this nursing home has potential, the overnight shift is a huge concern. My uncle complained that no one was around to help him or wanted to. He fell three times, same time frame, same place the first week of January. Preventive measures put in place after each fall were very weak. He passed away January 12, 2018, it is my belief these falls were a contributing factor. I was advised one of the falls was when he was sitting in a shower chair. That makes me wonder if he was left alone. My uncle did not want me to complain as some of the aids would have an attitude with him if he did and would ask him why he tells me everything. I am not posting because I am upset over his passing. I am posting because three falls in a week should not happen and for others to be aware they may be issues with overnight shift. There were some great nurses and aids on day and early evening shift.

heather345

I would like to thank the entire staff at pleasant lake villa, who took wonderful care of my aunt. The staff has been wonderful from nursing to housekeeping. I highly recommend reaching out to Kali in admissions she made our transition from the hospital as smooth as possible.

Kim C

My mother stayed at Pleasant Lake Villa on and off. It was terrible. They ignored her. She actually thought she had died because nobody ever came in to check on her. While I was there, she rang the bell because she had to go to the bathroom, but it was like an hour before they came to help. She had a private room. They did have activities but they didn't promote them. They just let my mom lay in bed. The food was terrible too.

thericker41

My father spent 2 weeks there and we had to send him back to the emergency room cause he kept getting sick over and over...the people are friendly but dont do their jobs...when my dad pushed the call light it would take 30 to 1hr. for them to respond...they let him lay in his own feces for 40 minutes...werent giving him the correct meds, cancelled traveling doctor appts. without my mothers permission, food wasn't all that good, when sending him back to the ER when they put him on the gurney the smell from the bed took my breath away from the stench from the not properly cleaning him, showers are slippery where they need to have a more of a non slip floor (dad said he almost fell in it, staff on their cell phones when dad and others need help....this is just a few complaints i could write many more...and what bothers me is they rated this place a 4 star facility???????....we will never go back here....

Kay001

My mom went there for rehab after hip surgery. I checked her out less than 24 hours later. They didn't feed her during the 16 hours she was there, she had to crawl to the bathroom because no one would respond to her beep for over an hour, and they didn't give her the meds her doc prescribed her. I told my friend about this experience and he told me that a few years back his family sued this same nursing home. His mother in law had severe bed burns. I feel bad for the patients that don't have families. They are stuck there. I wouldn't let them take care of my goldfish!!!

Abbycarly

My family member was here for a few days, food was not that good but the worst was the bedbugs in her room! We transferred her out before we all got the bedbugs.

Parmafamily

This nursing home is average quality. Many times, the aides do not perform duties, and my family will end up assisting my relative when there should be help. The residents do not receive high quality meals, but the meal times are regular and a less than average form of institutional food service. The cleanliness in acceptable. The facility is not a good value, and my family was cheated out of a lot of money due to the nursing home wanting to deplete our family of money before placing my relative in a Medicare room. Now, my family is struggling to pay for many other expenses since the facility takes most of our income. I would not recommend this facility to anyone considering placing a relative into a nursing home.