Western Reserve Masonic Community

Ray24

I toured Western Reserve Masonic Community. It's a full-service community. So regardless of what happens as far as the decline in health is concerned, they have the facilities to look after you. It's extremely nice, very clean, no odors. The people seem happy. The staff was very good.

Lori

My mother is at Western Reserve Masonic Community. She's on the third floor right now and they have a guard house out, you can't even pull in the driveway. She has been there for four years and she has made some friends there. My sister moved her there in independent, and she's in assisted now. It's very large and I'm not a fan of that. My mom doesn't hear good and she only made some friends that sat at her table. They had bingo there and things like that, that mom was doing. They haven't been able to do anything lately. She's basically sitting in her room alone. They serve cold food because I guess since it's so big, by the time they get up to the third floor, the food is cold. When she would peek her head out of the door, they would yell at her. They have a woodshop for men and SilverSneakers kind of a thing where they do exercises whether you're in a wheelchair or whatever. They have a physical therapist, and when mom had broken her leg at one point, she was in the nursing area and they basically left her on her own. I'm not so crazy about that either. I would go to visit her and ask her, "Has anybody been in here or helped you to the bathroom or anything," and she says no. They're understaffed. She didn't really use any help and didn't receive any help from them. I'd say the staff was not so good if they don't check in on their residents. When she first went there, if you want to get in at all, you're on a list and you had to wait over a year to get in there. When she got in there, she had a 2-bedroom, and she didn't really need 2-bedrooms, but you had to take what they had or you couldn't get in. After that, she moved to assisted living and then she had a bedroom and a kitchen. They give them all their food and she didn't need a kitchen, so that's where she parked her power chair. The kitchen was a waste of space because they don't cook. The living room was small and the bedroom was a decent size, they had a shower, and we bought her a chair. I thought that when she turned into assisted living that they would check to make sure she was taking her medicine or not or if they would have somebody nearby if she was gonna take a shower and none of that happened. I was disappointed. When you're paying $4000 for a room, you really think that they should give you more help than they gave there. They were more interested in getting more money. If you want someone to bring pills in, then it's much more. By the time you'd add up a whole bunch of things, you wouldn't be able to afford to have her in a nursing home at all. The food is just so-so; it wasn't anything to write home about. I used to be able to go in and have lunch with her, and we'd have to pay for our own lunch. I don't really think it's a good building for anybody that's of that age when it's three stories and they got to take the elevator and there was a long walk to get to the lunchroom. When you're in your 90s and you're using a walker, you really don't want to go a long way to go get your lunch. They had a good party for Christmas and they invited a lot of people in and made it look like it was really nice, but it wasn't always really nice. The staff is not good. They played bingo and mostly it was run by other residents. It isn't like the facility ran anything. I'm not gonna give them a good rating because I'm not happy with them.

James

We found Western Reserve Masonic Community. It’s a first-class living environment, attractive in appearance, and home in ambiance. It’s exquisite. There’s indoor parking available. The building is enormous with two large wings and a center building. There are four floors, plus outside buildings, and you could actually rent a stand-alone home with its own garage. Other than the price, it’s a first-class place to be. The staff is friendly and professional. We’ve eaten there a couple of times.

Larry

Western Reserve offered everything you could want. The staff seemed very nice, accommodating, and friendly. It was very nice, very convenient, and very well-located. They had a one-bedroom, a variety of two-bedrooms, and individual housing of various sizes.

Jeff033088

Western Reserve Masonic Community covers multiple levels of care depending on what the resident's needs are, and it has a lot of activities. The place itself is relatively new and very nice. The staff is attentive and caring.

Jan119489850

I’ve got myself signed up to eventually go into Western Reserve Masonic Community when the time comes. I was impressed as far as the cleanliness. My daughter was with me when they invited us to stay for lunch while they explained to us what they have to offer, and how things work. They didn’t have as many options available as far as walking trail or outside things to do. It was a small dining area; but you have a selection, and it's warm. They wanted to make you happy with whatever you selected. It was very nice. They were friendly. We went down to the therapy, and we were in several little areas. So, I thought it was nice.