Crestview Rehab & Skilled Nrsg Srvcs

sally

My father is a current resident here, and it has been the worst experience ever. They don't give him his medication on time, they change the schedule of his medication. He can't get anyone to make his bed, and get his laundry washed. The parts of the building I have seen aren't in good shape. There are flies flying everywhere, and he complains the food is terrible, either cold or not cooked right. Everytime I visit there is something else that just doesn't seem right about the place. I can't wait until he can find somewhere else to live.

Roberta's daughter

This place is a nightmare. If this is how we care for our elderly, we should be ashamed. They first placed my mother on the short-term wing. I don't know why, I made it clear that she would not be able to return to her own home. Every time I had a question about her care, the nurse would explain that they didn't actually work for the nursing home but for an outside service and completely unfamiliar with my mother's history. As bad as the service was on the temporary wing, it was ten times worse on the long care wing. After all, what does it matter, these people are old and just taking up space. Why should anyone be concerned with the quality of their care

Deborah

My mother was at Crestview Rehab & Skilled Nursing Services for rehab. She was only there for a week. She did partake in the physical therapy, but her medical issues got worse because she had a UTI and she went into heavy dementia. She got very belligerent and that's how she ended up back in the hospital because she needed to be evaluated again. They put her on the Covid unit and she just went downhill from there. She just consistently was screaming and yelling, "I want out of here. Let me go. I don't want to stay here anymore." Because of Covid, she felt abandoned by her daughters because we could not go see her. We didn't get to see that much. We were letting them try to treat her and let her get acclimated to the unit because of her issues, which didn't even work out in her favor, but we tried. I'm going to give them a five. I'm not going to run them down. They allowed visitors even on their Covid unit. We still wore the N95 mask and stuff because we felt that was best for everybody. It was just nice that they allowed visits. I was only on the Covid unit. They're not doing tours right now, but it was clean. Besides rehab which she did in her room, because of Covid, they also had activity stations that she could go to if she wanted to, to color and all that. They were nice to my mother with everything that they were going through. She was lashing out, and they had to deal with that. I'm not going to criticize them at all. We explained to them that that's not our mother and they said, "We know" and that this was very normal for what she was going through.

Bev R

My husband spent 20 days there while recovering from a strok.e. The staff was outstanding. From the administration to the aides, they all went out of their way to do the best job they could do. They truly seemed to care for the patients. They were always gentle and interacted with the patients in a loving way.. I think the housekeeping seemed to be hit or miss. The therapists were very good.

Drewbug

My mother was in there close to a year . During that time she had fallen out of bed 3 times.. They found her laying on the floor at 2:00 am she had hit her head, and was taken to the hospital... Nurses station was only 2 doors down...went to visit her one day she was in the hall with vomit all over her...went to visit on another occasion her had was all swollen and wrapped up...but they couldn't tell me what happened to her...this is a woman who went in there. Could walk,talk,feed herself go to bathroom alone.... (My sister had her put there). Went to visit her on a mon... On Tues. Morning got a phone call she had passed away....they put Down heart failure, she had never had heart trouble! They said a nurse left her room and when she came back my mother was gone! To this day we don't know what really happened. We asked what her routine was from when I left her on Mon. Until she passed away on Tues... Paid $25.00 to see her records, but still no information to explain anything....

Jim63799750

My parents-in-law are in Crestview Rehab now. The reason we chose this facility has a lot of to do with convenience. It was in a familiar location in their hometown. For accommodation, we're not elated with the room in general. With regards to staffing, there are people there that we like but we always think they're understaffed. Also it is a rare occasion that the resident doctor would actually go and see their patients personally. It's just basically warehousing people as opposed to trying to find cures or really give them full medical attention. We're not enamored with this place. As for food, I've not eat there but I did observe the foods that are sometimes brought in for my parents-in-law. Sometimes food actually looked very good and recognizable, but there were times where you would kind of go like, "Is that a chicken? What exactly is that?" For activities, I did know for Christmas, they had singers there. They also had a guy walking by with a guitar. They have some presentation for the people there. I think the best thing about this facility is just the location. I think they could improve on the quickness in responding to the needs of their patients. They do have a pull cord but somebody would come in maybe within 10 minutes or something like that, which I don't think is quick enough.