White Oak Of Waxhaw

kenap

If you don't need much help this might be the place for you. If you need help as my 92 year old mother did good luck. Pressing the call button may get someone there in 10 minutes IF your lucky. Most of the staff did just enough to keep their jobs. (there are a few great staff members). And don't even get me started on the weekend crew that mostly lounges around on their phones waiting for their shift to end. When the "Good" M-F day crew was there...my mother-in-law had an accident in her bed and had to wait 20 minutes for anyone to come in. They stripped her bed and put a diaper on her, sat her in a chair and said someone would come in to give her a shower. An hour and a half later we show up to her crying and still waiting for someone to come in. It took another 30 minutes after we got there and kept asking for someone to help her. And then there is the physical therapy. I think the motto is how little can we do, so we can get paid and keep them here longer. Not even given exercises to do outside of the almost hour long PT. Complain to the administrator when she actually shows up for work and you get a lot of CYA. Very disappointing to say the least. If you leave a loved one here that needs help, be prepared to spend a lot of time helping out. Not a lot of difference to care for them at home yourselves. Oh and BTW if you just take them out without them discharging you them, they put in an AMA (Against medical advice) and will not send you home with any meds or PT recommendations. You're on your own to contact your primary physician to get that done. But they really care......

EdnaVmommieof3

Facility is nice but quality of care is horrible. My dad was hospitalized for 4 weeks with Pneumonia, fractured rib and a UTI due to him being incontinent. This facility was recommended for top notch care. That was a total lie! The staff did not read the notes from the hospital and gave him medication that was discontinued, gave him a straw to drink out of which caused his lungs to aspirate and he is back in the hospital again!!!! With pneumonia and UTI because bladder was never emptied. The LPN did everything in her power to coax me to say but my father had a temperature of 105.5! She gave him Tylenol and said his fever will reduce! I ask them to call an ambulance to have him transported to the Emergency room, 1.5 hours passed no ambulance. I told them I would transport him myself. I arrived at the ER my dad's BP was low and his oxygen. The trauma team rushed him back to get him the aid he needed and started antibiotics for the sepsis. This is ridiculous that a patient in need of care, did not receive the care.

Linda

My dad went from the rehab to the nursing home of White Oak Of Waxhaw. It's very clean, has a nice, open feeling, and the layout is efficient. The physical therapy was excellent. The dining area is clean, but the food is boring, because it's for people with a limited diet. They have people come in and do music, they have bingo, and in good weather they have little outings in the bus.

bless this mess

Great facility. Clean, good food, friendly and caring staff.

Eliza55

My Grandmother lived here for a few years at the end of her life. She had such wonderful relationships with the staff that cared for her. Some of her favorite times were spent chatting with members of the housekeeping staff. My Grandmother could be a very particular little lady and the staff always went above and beyond to accommodate her wants and needs. The rooms were spacious and every room had its own private bathroom and shower. I loved how each "neighborhood" had a different feel and charm.

mommabear12

My father was on hospice during his stay and I’ve seen dogs treated better in the final days of their lives...had to beg for pain medicine for my dying father and was given biased and judgmental care for the amount of pain medication that was needed and requested despite my father having a stage 5 bed wound which was inccourd there...his final 3 hours he was gasping for air eyes wild and I was told it was normal...nurses weee beyond inept and giving medications...social worker was beyond useless when needed...have to beg and please for a very very low standard of care, in service training in all departments except kitchen needed