TerraBella Northridge

Reviewer#as1007

The people there at TerraBella Northridge were very nice. But it was a very old facility and I didn't like the location, it didn't seem secure for what we needed. It was in a residential neighborhood, and I thought too many people would have access to it. The staff members were very kind and very informative. They didn't have a lot of amenities, they told me of things they had, but they were in the middle of upgrading and remodeling. It didn't look clean because it was old and they were remodeling it.

Jim

We toured TerraBella Northridge. The facility was more aged, but they told us that they're doing a major renovation in the memory care that was due this summer. The location of the memory care and the fact that it had a central garden outside area were very nice. It seemed like the residents were well cared for. We could not see the dining facility because I think they had one COVID case. We got to walk around the hallways but not see the dining facility. But overall, I think it was a possible place for us to put my mother-in-law. The rooms were small. Like most memory care facilities, they have a daily activity calendar with physical and mental activities. It was published on the walls every month so that residents, as well as the family, can see it. The staff who accommodated us was very knowledgeable and enthusiastic. Everything was clean, and it seemed well maintained.

Wil

I went to TerraBella Northridge and checked out both assisted living and memory care. It was a good tour. They had a lot of friendly and informative people. The layout was big and there were a lot of different apartments. It's just an older facility. You can tell it's one that's been there for a while. There were some things they could upgrade, but it was well-kept. They had game rooms (where they play bingo), a television room, and a large eating facility.

April

My mother is now in TerraBella Northridge. I don't particularly care for the layout just because the entrance to the facility is the assisted living, and you got to walk through the assisted living portion, go down the elevator, and go outside to the memory care facility, so I don't like the layout of the building. I wish there was an opening specifically to the memory care section without having to go outside. But in regard to the layout, I don't like it. Upkeep is good from what I can see. The rooms are just basic. My mother shares a room with another resident. There are two twin-sized beds and two dressers, and an attached restroom. There's no showers; there's just a toilet. There's enough space for personal items, so the rooms are good. So far, so good. The staff seems to be very accommodating and very friendly. I'm not really sure of specific activities in regard to what she does. From what I've been told, she does participate in group activities if they do arts and crafts. I have not eaten there, but the dining area looks good. My mother seems to think the food is good. When you go into the memory care facility, that first floor really smells like a sewer smell, and I don't think anyone living on that floor doesn't know what's going on with it, but they definitely need to do some remodeling or something. So my only complaint is that first floor, the memory care facility, where it's inhabitable. They really need to do something about that. They've got to do something about that first floor. I don't know what the issue is, but it doesn't seem healthy. It seems to be pretty old.

Sandra

The people were lively. I thought the staff was excellent. They had an ambassador program, which I think is very nice to help people get acquainted. They have a patio and a courtyard.

Lynette

My sister and I went here. It seemed fine, but if I would, I'd look for something a little bit cheerier. It seemed fine, but my father would think he was going into a nursing home kind of situation. The woman there was very good, showed us around and gave us a great tour. I think I might like something a little bit newer. I used to live near that place. It was a different kind of facility then. It's kind of down in the hill, small, and the outdoor areas that people could access were not that nice and kinda small. The staff followed up with us and she was very helpful with all the information. She did well, and she introduced us to the staff in the hallway. It didn't have that bright, cheery, or very upbeat feeling inside of it. It was more like a hospital area.

JB

I had a positive tour experience. The staff was very welcoming and showed me the whole place. And they talked about the meals and their push for continued independence as much as possible, in an assisted living community. If my mother needed that level of care, this place would be a good choice. They have older facilities, but they're actively renovating wing by wing. It looks like it's been updated, the dining room and lobby were bright and the rooms were nice. They also talked about taking the residents they could out on outings and things.

joann102554

It was more of a hotel situation, and the rooms were mostly studios and not very large. The dining area was smaller and had lots of windows but didn't have as much of an open feeling.

Jennifer646431

It was very nice. The person who toured us and gave us inside information was very thorough and friendly. I would want to go there myself. When I went in, I was warmly greeted. The residents that I saw didn’t seem to be like, “we are stuck here.” They seemed like very pleasant, older people. When she toured us down in some of the rooms, there were no people just lying about because most of them were out. I really hoped that we were able to get my mother into this place, but things changed, and she went into a hospital, a nursing home, and then hospice.

Angie435367

We visited and the staff was helpful. We had a great tour. We had the feel of what it would be like to have someone lived there. It was clean, and they answered our questions very well. The place was homey.

Caring105936550

My mother-in-law is here. The staff is helpful. The rooms are nice and clean. Their dining room is pretty, and it is set up like a restaurant. They have activities like bingo, day trips, and music. They have their days filled with things to do. It has what we need when we needed it.