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Monroe Rehabilitation Center
1212 Sunset Drive, Monroe, NC 28112
Featured Review
5
|
January 31, 2019
Wonderful place warm and friendly environment I would highly recommend this place to anyone needing short term or long term care.
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Featured Amenities
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Nursing Homes
Bedroom Type
one bedroom apartment, two bedroom apartment, studio, condo
Starting Price
$3,845/mo
Featured Amenities
Care Types
Continuing Care Communities, Memory Care, Nursing Homes, Assisted Living, Independent Living
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About Monroe Rehabilitation Center in Monroe, North Carolina
Monroe Rehabilitation Center is a Senior Living provider in Monroe, North Carolina that offers residents Nursing Homes services. Contact Monroe Rehabilitation Center for more details on services and rates.
Medicare
Health
2.0
Overall
1.0
Quality
4.0
Staff
1.0
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Reviews of Monroe Rehabilitation Center in Monroe, North Carolina
3.3
(19 reviews)
Facility
3.5
Staff
3.7
Food
3.2
Activities
4.0
Value
3.0
Monroenative
2
|
November 20, 2022
Awful place from front door to back out. Worst employees ever!!!!! Rooms dirty, food is worst than dog food. Staff is horrible.
dawgrmr
1
|
October 16, 2022
Cracked or no bedpan for someone who cannot just get out of bed. Told to use his brief to go in. Talk about belittling. This place has put my husband into a pretty deep depression. Never gets food he has ordered, some foods he cannot eat. The admin is great, the staff… not so much
Chris
3
|
June 8, 2022
My mom is a resident of Monroe Rehabilitation Center. The place is not much to look at because it's very old and broken down, and it needs to be remodeled. But the care given is a little more specialized because they don't have that many residents in a time right now where there's a lot of short-handedness. They are very good with their communication with the family. They let me know everything that's going on with her. They're very proactive and have reached out to me whenever there's been an issue or any kind of changes going on. I have gotten more communication from that place than some of the top-rated places in Charlotte. I've had the best care so far here, which is why I'm comfortable with her remaining there for the time being. The staff was friendly and most of them truly seemed to treat their elderly like they were a member of their own family. The other thing I have to rave about was, that she was in short term there up until insurance stopped paying. Now she's remaining there long-term, and they're paying out of pocket. When she was covered for rehab services, their general rehab was better than any place I've been to in the hospital or any other place. They were there every day, and they had people who were very concerned with everything they could give to get her occupational and physical therapy. She had it more often than any place that she was in. She had it religiously four times to five times a week. They told me they were going to give it, and that's exactly what they gave. I had people calling me, updating me when I couldn't be there to hear what they did. They were very good at keeping me up to date on the progress she was making when she was being rehabbed. As far as rating them for their trauma, rehabilitation, and short-term, it's better than any place I've been to. I have seen what she's eaten though, and I know my mother is pretty particular. I would say the food is okay, definitely not the worst. She is pretty picky and has pretty good taste. I'm not saying it's great, but it's not terrible.
Customer Service Training
1
|
October 18, 2021
The rooms are small and filthy. I have many complaints to the administrator regarding the room my mom is in. Some staff feel as though they are being bullied by the Administrator and are intimidated by how she speaks to them. The Administrator lacks professionalism, does not follow through with the promises she gives to us the families, and tries to push things off that is her responsibility off onto others.
henry1121
2
|
May 14, 2021
This was not a great stay for my wife. To much inconsistency going on and not enough quality care. To many people are only concerned with doing no more than they have to do. Recently my wife pressed the call button for someone to get her bed pan and it took over an hour and a half to get it. To late! At one point she left and laying in mess for and hour after she told them she needed changing .I could say more but no need. I do not recommend this place to any one. The rating is overrated. Maybe a 2.3. However there are some staff that care and want to help and are very kind. I have seen my wife cry to much. Also her physical therapist was great. So thankful she is coming home soon.
Doris Keen
5
|
May 7, 2020
Monroe Rehab is a great facility. This facility has a very caring and compassionate staff. I would recommend this facility to my loved ones.
LexusCarsina
5
|
March 26, 2019
The staff here is amazing. I had the pleasure of working with Ms. Aja, who was a very pleasant and professional young lady. I was able to get all my questions answered and I would recommend this facility.
VAH
5
|
January 31, 2019
Wonderful place warm and friendly environment I would highly recommend this place to anyone needing short term or long term care.
JJest
5
|
January 31, 2019
Your staff was very friendly and upbeat with what your facility has to offer. In speaking with Ms. Aja Harris she spoke highly of the quality of care given to your short term and long care patients. I was also well please with the cleanliness of the facility and with this I give your facility a five star rating. The building has a very clean and refreshing, most important the residences seem very happy and well cared for.
SteLaa
5
|
May 9, 2018
I have been in and out of this facility for 7 years. The staff here are the BEST--so loving and dedicated to the residents. Whether it's the sound of laughter coming down the hall from one of the fun activities going on, the proud smile on a resident's face after meeting a challenging goal with therapy, or the sight of a resident up enjoying themselves after being nursed back to health from an illness, I am constantly reminded why I chose this facility.
Black Barbie
5
|
May 9, 2018
Great place for your loved one to be cared for. I have family there and they are well taken care of. No compliants, overall great staff. Facility is always clean!
kkatrina
1
|
September 25, 2017
I recently had a family member in the facility. The first night they had a fantastic male CNA, very caring heart and seemed be be very attentive. However it smelled like urine every visit and their was no warmth or feeling of true concern for the patient other than this gentleman. My family member was continuously put in diapers which was degrading and laid in their own uri e and poop for quiet a while.. This happened. Often. Orders were not followed by the RN nurses from their doctor and causing serious problems when surgery was scheduled. I would not recommend this facility as it is sad the way you see patients being uncared for when you feel they should be. I do feel two of the admin staff seemed to care.. But this is unexceptble for providing the quality of life for those who are admitted into a facility to be cared for while family members are trying to work thinking their loved ones are cared for professionally by the staff members..
philco403
5
|
October 24, 2015
My father Archie was a alzheimer's unit resident. He really loved the facility. The staff is A+ and provided personal and group attention. Dad loved the trivia games and calling Bingo. Over time dads health failed and the nursing staff and hospice took great care of him again. The day he passed I walked in and found the caretakers holding his hand and talking to him. My sister and I took over and they gave us privacy. The pastor stopped in and prayed and sang a wonderful song for Dad. A few moments later he was in heaven. Staff, Facility, and true caring for residents can't be beat.
lparsins
5
|
May 27, 2015
My father went here after his stroke and they were wonderful! The therapy department was excellenent. They really got my dad back to his old self and focused a lot on helping our family understand his condition and what we as a family could do to help him. The nursing department was wonderful they had the same nurses and aids who cared. I don't agree about the smell there was never an odor unless they were changing my dad. Its an older building but I wouldn't send my family now anywhere else. The other patients were very friendly and my dad started going to a lot of the activities it really helped keep his spirits up. This place was fantastic
Caring105154250
2
|
April 19, 2015
When you walk in Monroe Rehabilitation Center, it smelled like urine. The lady that gave us the tour didn't give a straight answer. She was kind, but she was vague. They were nasty. I didn't like it at all. The people were not happy as far as you could tell. It was just more depressing than any of the other places.
Daughter of a Loved One
1
|
February 5, 2015
Recently, I placed my Mother in this facility, I was so happy to have her there, the Admissions department was great, they were extremely helpful. It wasn't long after the admission process was over, I noticed strange happenings. The room was cleaned for days, my Mother's call light would ring for long periods of time before being answered. I found her soiled with her own feces and urine on many occasions. The Nursing staff was rude and seemed to care less about my concerns. My Mother's had no appetite and wasn't eating, the lady from the kitchen told me that if I don't like what that was being served to take my Mother home. I WOULD NOT ever recommend anyone taking someone they loved to this care facility, if that is what you call it. I spoke with my Mother's primary care doctor and he said that many of his patients have gone there for rehab and care and have had bad experiences.
2978
5
|
October 12, 2014
This facility has made alot of positive changes over the years. I have has several family members there for rehab. The rehab team is by far the best ,you can really tell rhey care for their patients and their outcomes. The whole team there have got big hearts and it shows. While it is not new, it was clean and they were making improvements. I would recommend it for both short term rehab or long term care. They truelly have a lot of heart.
Caring98072950
4
|
August 28, 2014
My mom had her rehab at Monroe Rehabilitation Center. The staff seemed to take care of all the patients. The therapist worked with all the patients. They provided entertainment just about every day. They had bingo, local talents came in and perform. Some of the college kids from the local colleges came in and do activities with the patients and play games with them. They provided transportations to doctor's appointments. They brought their food to their room, but they do had a small dining area. It was an older facility. It could stand some renovations. The rooms were plain and they could upgrade some of their modern day technology. However, it was in a pretty good shape and they had kept their standard and sanitation with the health department.
1234truth
1
|
April 30, 2014
I do not know where to start listing the issues i see at this place. I visited a friend's grandmother and was shocked at the building and furniture/equipment's age and condition. The hallway carpet alone gave me nightmares. Parts of the ceiling are bubbled. The room furnishing are old and overall very depressing. My friend mentioned that she hadn't seen anyone using gait belts when working with someone. I saw 2 poeple doing therapy in the hallway and while the pushed a wheelchair behind the person no gait belt was ever used. While i was there the nurse button was pressed for a bathroom need and after 20 minutes we just had to go find someone. Now the thing that bothered me the most was over hearing someone telling patient in another room 'why didn't you call one of us before you sh#t yourself.' I would never place a family member of mine in this facility
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