Carrington Place

Regrets1

The nursing staff sleep all night. Nurses and aids at the nursing station and sitting area with light off and sleeping. My loved one is left in urine all night. Several complaints were made to Mike, the admin. He is aware and doesn’t care. The food is getting worse it that’s possible. No snacks available at night. She was prescribed a medication before admitting. She hasn’t received the meds for month.

Catherine

My father is at Carrington Place. He gets physical therapy, occupational therapy, and speech therapy five to seven times a week, and then he has a full-time nurse and a CNA assigned to him. The staff are very nice and very friendly. It's just hard sometimes to connect because they're very busy. They're busy, and they aren't around with nothing to do. They're not readily available, but if you have a question, they're on it immediately. I've fed my father several times and the food is appetizing. It's not the same menu every time. It looks very good. They're going through a remodel right now, so we've had to navigate through new floors being put down just in the last two weeks, but I'm sure once that's done, it'll be very nice. They have activities. If there's not someone there to wheel the residents to the activity, they don't get to go. However, they don't allow the residents just to sit in their room. They put them in a common room so that they see people moving, they see people interacting, people will come by and interact with them, and that's huge for somebody who has memory care. That was a big plus for us when we saw all that happening.

Robin A

I am not sure where to start. My dad started out in the rehab section as it was after a hospital admission. He loved it over there. Sandy the admissions coordinator was great. Penny was dad's day nurse and dad loved her. Since I am a nurse she would listen to my concerns on dads care and get with Dr. Tucker to get orders. When we realized dad would not be able to come home and would be staying there he did not want to leave the rehab side. Carrington was very good in letting him stay on the rehab side for 3 months until we found the perfect room on the 100 hall. He was sad to leave Penny and all the CNA's that helped dad. Once we picked a room and moved dad was scared but Felica was dads weekday nurse and dad started to love her. She had a calming voice and he found comfort in talking with her. Second shift nurse Harriett, dad really did not connect with but she did her job. Night nurses switched daily. Dad was very alert and oriented and he had to use a wheelchair because he had trouble walking but mostly independent. He got himself up, washed and dressed. They helped with baths, meds and few other things. At that point things were great. He had a great room and dad did not get a roommate which he lucked out. At this point I would give it 5 stars. Fast forward to beginning of August when dad was not feeling well and then was found unresponsive on August 4th. Boy did the care change. Lisa, the Supervisor called me about the status change and I came right to his bedside. He was in his bed, in his clothes covered up with no one in his room. He was totally wet with urine. There was no doctor report about what might have happened. Now dad was a DNR, but you would think the doctor would be notified and reach out. I had to ask them to clean him up. So from there that is when things went downhill. Day nurse Felica was wonderful but rest of nursing care was not up to par as well as 2nd and 3rd shift CNA's. He was not bathed for 3 days and the room smelled like urine. I told Felica someone has to bath him. So they did, but why would a family member have to ask?. What are the CNA's doing? Well I will tell you, at 10:00pm my husband went to leave (I stayed and slept at bedside) and 4 CNA's were sitting out in the open room talking and 1 was reading the paper. I also went to use the restroom one night at 1:00am and found the nurse dosing at the nursing station. My dad did NOT have an open wound on his sacrum as I asked the wound nurse the week before to check for me and now he had a Stage 2 from not being turned and repositioned for 8 days while unresponsive and dying. Horrible end of life care and I was at bedside. Can you image the other poor people that had no family there. I do have to give shout outs to the people that helped us after dad moved to his permanent side of the facility. Nurses, Felica (weekday nurse and Holly (weekend nurse). They really liked my dad and he loved them. Darren CNA was amazing. The care he provided my dad before and after the change in situation was remarkable. Candy the wound nurse who truly was wonderful as she really tried to mend my dad's wounds. Lisa the Supervisor who was very calming to me when my dad conditions changed and after he passed. Sandy in admission who was very patient with us while we looked for permanent rooms for my dad. Carol in transportation who brought my dad to doctors for 8 months. She was wonderful to talk with and took great care of my dad. My dad passed on a Friday August 12th at 5:00pm after all day staff went home. How disappointed I am that not one person from Carrington called, sent a text, or emailed me to give the family condolences as I was very active in Dads care the entire 8 months he was there and was at bedside for almost 8 days straight. I am a RN and I will say Compassion goes a long way and I guess once my dad passed it was like, ok clean the room and onto the next person. Very sad. I cannot recommend this place solely on the last 8 horrible days my dad was dying at this facility and the care was NOT compassionate.

dan_obrian

The best part about this place is the people that work there and the personal touch they provide to your loved ones care. My mother was there for rehab this year. I live out of town and when the facility brought her home, they arranged for groceries to be delivered to her the next day. My mom was in the hospital for almost 15 days and was at Carrrington Place Rehabilitation and Living Center for nearly 20 more days. She lived by herself at the time. The fact that this facility actually thought about my mom having fresh food to eat when she got home...is outstanding. I am still shocked at the generosity and thoughtfulness of this gesture. If you are looking for rehab and you haven't been to Carrington Place in Matthews...You truly do not need to even consider anything else. They are consummate professionals and caring about the people, is more than a cliche...They knock it out the park.

Rosieann

The staff that handles the meals, can’t seem to get the diet he is correct. TheDietitian has been into speak to him three different times because he had to send The meals back that was brought to him because of his diet, and the food that he has been able to eat it’s always been barely warm or even cold. The health department would not approve of the temperature of his food that has been delivered to him

daughter and frequent visitor

My father was a patient at Carrington Place for the last seven months. I would definitely recommend this facility. We kind of stumbled on it after a hospital stay but were very pleased with the care that he received. He made a lot of friends among the staff and other patients. He enjoyed the activities like bingo and thought the food was pretty good. His caretakers were very courteous and friendly with him. I was around frequently for visits and did not see anything that was concerning about his care. I also really like the setting and many of the residents enjoy sitting outside in the little garden.