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Elderwood at Williamsville
200 Bassett Road, Williamsville, NY 14221
Featured Review
4
|
October 11, 2024
When I was there at Elderwood at Williamsville for rehab, they were good. I like my experience. At that time, they just needed more hands on deck. It would have been better for the residents and the people who were coming in like myself, even though I only stayed at least a good 21 days, it's always good to have that extra help, more hands. When I was in rehab, everything was well until I went home. I had a bad experience. It was with the social worker and she told me what day I was going to go home. I told her since no one was home because it was just me, I'm going to use your van to get me home. She said no problem. I had told her early enough to have it scheduled. She came in to see me. It was the day that I was supposed to go home and I had all of my stuff ready and I was trying to get myself ready. She said, "I'm sorry, but you're going to have to call a friend or a neighbor or somebody to come and get you because I wasn't going to be able to use the van." I said, "Well, why didn't you tell me ahead of time so I could have called someone to do that instead of all of this excuse me at the last minute." She was not nice. I asked to speak to the head of nursing. They did come to see me, and I explained the situation. So, I had to stay another day because I wasn't able to get a hold of somebody. She came in and apologized first thing in the morning, and I almost accepted her apology, but it was her tone. She was very unprofessional. She didn't show any kind of compassion at all concerning the circumstances. The food was pretty good. The facility, I think they kept pretty clean. I was just operated so I probably wouldn't have been able to participate anyway, but I do know that they do have activities there.
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About Elderwood at Williamsville in Williamsville, New York
Elderwood at Williamsville provides comprehensive, personalized skilled nursing care, subacute care, rehab therapy, memory care and respite care. Elderwood’s Seasons Memory Care services address the physical, psychological and programmatic needs of residents with memory impairments. Short-term physical, occupational and speech therapy is offered in a bright, spacious rehab gym with state-of-the-art equipment.
Medicare
Health
3.0
Overall
3.0
Quality
2.0
Staff
2.0
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Reviews of Elderwood at Williamsville in Williamsville, New York
3.5
(8 reviews)
Facility
3.5
Staff
3.8
Food
3.0
Activities
2.0
Value
3.5
Jean9
4
|
October 11, 2024
When I was there at Elderwood at Williamsville for rehab, they were good. I like my experience. At that time, they just needed more hands on deck. It would have been better for the residents and the people who were coming in like myself, even though I only stayed at least a good 21 days, it's always good to have that extra help, more hands. When I was in rehab, everything was well until I went home. I had a bad experience. It was with the social worker and she told me what day I was going to go home. I told her since no one was home because it was just me, I'm going to use your van to get me home. She said no problem. I had told her early enough to have it scheduled. She came in to see me. It was the day that I was supposed to go home and I had all of my stuff ready and I was trying to get myself ready. She said, "I'm sorry, but you're going to have to call a friend or a neighbor or somebody to come and get you because I wasn't going to be able to use the van." I said, "Well, why didn't you tell me ahead of time so I could have called someone to do that instead of all of this excuse me at the last minute." She was not nice. I asked to speak to the head of nursing. They did come to see me, and I explained the situation. So, I had to stay another day because I wasn't able to get a hold of somebody. She came in and apologized first thing in the morning, and I almost accepted her apology, but it was her tone. She was very unprofessional. She didn't show any kind of compassion at all concerning the circumstances. The food was pretty good. The facility, I think they kept pretty clean. I was just operated so I probably wouldn't have been able to participate anyway, but I do know that they do have activities there.
Catlady2
2
|
April 15, 2024
I was there for rehab, not for the nursing home. The rooms; at least mine was; adequate, but not designed for a portable air conditioner that I had to request due to my respiratory issues. The food was horrible; being warmed up vs. made fresh every day. The nursing staff; including aides; & dietary staff were severely short most days/nights. I guess no one wanted to work there. Many were from temp agencies & were much nicer than some of the regular employees. My heart went out to all the residents who were there as nursing home residents.
kenmore mike
3
|
August 2, 2019
The outside grounds look very nice. The rooms and building interior definately need some renewal. Carpeting needs replacement. Painting rooms and common areas is needed. All windows need cleaning. Interior air quality could use a boost. Get some ventilation in the bathrooms. Some areas smell bad! The food quality that I've seen is marginal but I'm sure meets some kind of caloric and nutritional requirement. The staff is capable and engaged in their work and serve the patients well. This facility was selected because of its convenient location. If my patient relative would need an extended rehab stay i would have done more diligence in choosing a facility.
Reviewer#RD05212019
5
|
May 30, 2019
My husband is a permanent resident at Elderwood at Williamsville. They are fabulous. He couldn't ask for better care. He has everything he needs, is well taken care of, and there are good meals and nice people. I wouldn't have him anywhere else. He can't do anything because he has no legs, but he has a TV in his room. Because he is on the third floor, he gets in his wheelchair and goes down to the first floor every day to the atrium. He has his breakfast, he stays downstairs and then has his lunch, and then they put him in bed later in the day. He gets three very good meals. They are fabulous. Everybody has just been wonderful to him. The whole place is spotless, too.
Chris554346
4
|
March 6, 2017
I think the staff at Elderwood is good. The rooms are basically like hospital rooms. The cleanliness is OK; it is satisfactory. They have activities, but my mother-in-law has not taken advantage of them because of physical defects, but she will in the future.
Donna87546150
4
|
September 17, 2014
Elderwood was very nice, and everything was very acceptable. They were more than accommodating and always very helpful with any questions I might have had. So everything was great. I was very pleased with them. Unfortunately, it has too many patients for any one nurse or aide. Sometimes, there are people who need quite a bit of care, so they are a bit tied up, which is understandable, but then other people have to wait. They could have another aide for everyone or to help the nurses. Other than that, it was fantastic.
Ginnysdaughter
2
|
April 13, 2013
My mother went here after a medium sized stroke for rehab. I would not recommend this place for that kind of care. She did not receive enough stroke-specific rehabilitation. After her hour or so of pt and ot, they had no idea what to do with her. They would just sit her in the hall to keep a minimal eye on her when we could not be there. Thank goodness I could be there most days for many hours. She was kept in a diaper mainly to facilitate a lack of staffing to assist her. Many times she or I would ring for bathroom assistance and it was a long time in coming or I would just help her myself...something they discouraged. Her personality took a steep downturn and it took days to figure out she had a raging uti, something I would have thought a place like that would be able to quickly identify. The pt and ot people were patient and skilled and kind. The help on the wings were so-so, ranging from compassionate to surly. Food was ok. Little was done to see that she actually ate which was hard for her to do. Again, I was glad I could be there to assist in that. The place seemed clean but don't look too closely. I got so I hated even walking into the building with a combination of dread to see what state my mom was in to the kind of care- or lack of it she had received so far that day ranging from a loss of a hearing aid (I found it in the trash) to a lack of underclothing being put on her, to her attempting to eat without her denture having been put in. She was there for about 2 months then had a massive stroke and was moved to hospice where she died a week later. I regret having put her in this facility for her last days.
ChrisB1
4
|
May 19, 2012
I am very impressed with this facility. Whenever I visit my grandmother the facilities are very clean. I cannot speak highly enough of the staff. I am aware that most professionals can only spend a limited amount of time with the residents, but it appears as if they have a good relationship with my grandmother. They have a variety of activities to keep the residents occupied. I have been inside other nursing home facilities, but none were as clean as Elderwood in Williamsville. My grandmother has the tendency to act out, but they always use care and compassion when they are dealing with her. My grandfather visits often, and they too treat him very well. We appreciate all that Elderwood does for my grandmother, and we are sure that no other facility would treat her as well as they do here. I cannot say a bad word about the facility.
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