ArchCare at Ferncliff Nursing Home and Rehabilitation Center

Dennis42

Selecting a nursing home is very difficult without a personal recommendation. My family was faced with an urgent time sensitive decision with very limited availability at nearby nursing homes. We feel blessed that our fate was with Ferncliff. The entire staff has a sincere passion for caring. Their proactive approach to providing care to residents and also sharing information with my family is comforting. We feel at ease knowing Ferncliff is our care giver.

jstodaro

THANK YOU AND KUDOS TO ‘ARCHCARE@FERNCLIFF NURSING HOME’ FOR MY INITIAL 20-DAYS OF IN-PATIENT ‘REHAB’ IN RECOVERY OF MY ‘ORIF’ FEMUR SURGERY — TUE. DEC. 3, 2019 Hello, my name is Joseph Todaro. On Fri Nov 8 2019 i took a hard fall -- BROKE my LEFT FEMUR and my LEFT HAND. That same day I underwent ORIF surgery on my femur (basically meaning that I now have a LONG TITANIUM ROD and SCREWS holding my thigh bone together). My surgeon, Dr Michael S., was brilliant -- he performed the ORIF surger...

WOWAL

I am very pleased with the staff and especially the nurses on the Neurodegenerative Floor. It was a very difficult decision and I think my husband is happy and well taken care of! They are a very caring group of people and very knowledgeable and competent. Also our angel savior, Alicia O'Keefe is wonderful and has so much compassion for her residents. She is an amazing person and we are lucky to have met her and have her help us through such a difficult time in our lives!! Thank you to all f...

franshe

No one to help on unit. Very poor communication and poorly run facility.I think big changes are needed so this facility can be where it should be! Start with administration! They are never around and when they are, they have no answers and walk away. Two positives are the facility is clean and staff is friendly.

Billtoc

Good staff and great physical therapy dept

Wellkate

My dad is a longtime resident here. He loves everyone and he now considers it home. He likes when we go outside and especially during the holidays when the carolers came around and the resident CHRISTMAS party. He had a lot of fun.

Nanastrol

Great accommodations, friendly staff and very helpful and caring. Love the outside views and very close to the town to go on outside trips with family.

Antpit

My dad is a resident here and I am beyond happy with the facility. Everyone is kind and very caring. Rooms are nice and staff is helpful. Activities makes his days go by faster and he made some nice friends.

almoore

I am a resident at Ferncliff and my unit is great. I'm very happy and the staff I is good to me. The grounds are beautiful.

jacreyes

Great facility and very comfortable atmosphere. Very clean compared to most facilities

ccap

My mom is a resident here at Ferncliff and i am very pleased with her care. She is very well taken care of and i know she is happy. She feels like family here.

Connie125

Came to visit my husband at this facility. Very happy with the care and cleanliness.

Margaretk

I have been a resident for a few years. I like to keep to myself which is respected by all. I love the staff in activities including the director and the guest services liaison. They always give me extra puzzles to do , get me newspapers and will talk to me. If I am having a problem, it is immediately fixed. The staff at the front desk have also become my friends and always help me if needed. My room is perfect for me and I am able to keep it decorated the way I like it.

Lynneru

Everyone at Ferncliff is very friendly and did their jobs professionally. I had a blast here by making friends and participating in activities. Physical therapy is excellent! They made it convenient for me and took my feelings into consideration. The facility is very clean and the outside is peaceful with a beautiful view. Thank you Ferncliff for helping me reach my goals!

Leoh

This facility has an exceptional physical therapy department. They gave me such a positive experience and helped me reach my goals. I also enjoyed the food to my surprise especially the soups!

Marylen

This is not the first time I have been at this facility. When I was asked where I wanted to go for rehab I immediately said Ferncliff! Everyone here is wonderful and caring, they make you feel like you are at home and part of their family. From admissions to discharge and everything in between i am very happy here.

Bobclo

I have been to many different rehab facilities and this one has been the best by far. The nurses are great, food is good and the staff tries to accommodate you as best as possible.

Victorve

This facility was caring and comfortable. I had a few issues in the beginning but then were ironed out. Staff was nice.

Evbent

HD unit is a blessing! Excellent care!

Lorrainet

I have been visiting this facility to see my husband for quite a few months. It is very clean and the staff are all very kind and thoughtful. My husband loves the activities and also made some friends along the way.

DoloresM

I would like to thank the staff at Ferncliff for their kind and professional care. It was a team effort from every department. The staff made a difficult situation much more tolerable.

Slade98

Very good services. This facility is very clean and very friendly staff. My brother is very happy and well taken care of.

Mill09

Not very happy with his facility.my stepdad has not received the care he needs plus staff is very short staffed. Administration will listen to your complaints and do nothing about it.

Max63

I've been a resident for 4 years and I love it here. All the staff is very nice to me and very understanding. This is a very clean facility and a lot better then most. The food is good and I like that I could chose what I can eat. Activities are really good and go to almost all of them.

Daisypg

I have been a resident at Ferncliff for a few months. It has been a blessing for me to be able to stay in this facility and also very humbling. The staff have been very good to me and friendly. They have also made many accommodations for me which I am very thankful for. Unfortunately being understaffed, appointments being cancelled and not hearing from a doctor after being seen is discouraging. Meals are good but often come to me wrong and have to be changed. All in all I would recommend Fer...

mcmere

I am a resident at Ferncliff Nursing Home. I have a nice room which I decorated to my liking to feel more at home. The medical care is good, staff is friendly and the physical therapy is great. The grounds are beautiful and very peaceful where I enjoy sitting outside under the gazebo. Unfortunately there is a downside. Most of the aides on my unit are hostile and uncooperative. Administration is absent when they are needed and you never see them when they are here. Otherwise, Some of the directo...

juliesho

I have a loved one at this facility and compared to other places,Ferncliff is the best for the care. The social workers are wonderful, anytime we had an issue we had it resolved with the liaison and wound care and physical therapy is top notch. Dietary is also accomodating. Nursing is great and the facility is very clean. There definitely needs to be better communication between the nurses, doctors and families and staffing is also an issue. Other then that, I would definitely recommend Fernc...

Rose65

I have been a resident here for a few years. The staff is friendly, I have a lot of fun at activities and I have made many friends here. A few things that I would like changed would be for the food to be better and for the aides and nurses on my floor to be more accommodating. The facility is very clean and I do enjoy the beautiful outside we have.

Zig28

First I want to thank all of the 2B staff and PT department for a job well done. I was a resident on the short term rehab unit. The units were very clean, staff was friendly and I had fun with activities. The staff tries to accommodate you as best as possible. My social worker was wonderful and made life that much easier for me. On the down side, the food was not great and it takes some time before your correct dietary menu comes. Some aides are not very friendly and I heard too many times t...

Craftycoleen

Every single staff member that I came across was very nice, courteous, and helpful which impressed me. The physical therapy department is top notch. Compassion for everyone and will even sing to residents when they are sleeping so they will wake up. Very clean facility and very all my needs were met.

kelsey22

My grandfather was a patient here for rehab. My family cannot say enough wonderful things about the staff, nurses and amazing rehab department. We went to sleep every night knowing that he was in good hands and properly being cared for. It was because of the excellent care he received that he was able to walk again and come home. We hope that he will never need permanent placement but if he ever does he will definitely be returning.

jolie18

We had a close friend at Ferncliff for just under two weeks. There were some very friendly staff and some of the residents were helpful in reassuring us about the care and staff. The facility was clean and there were places to socialize and activities. Our friend came here with the hope of receiving therapy to strengthen and return home but her disease was advanced and this quickly became evident. The transition was very bumpy. She came in on a Friday and it took several days to get meds and med...

Joekc

I have been a resident at The Center for Healing and I am very impressed with the physical therapy department. They are an excellent team with a lot of patience and understanding. The nursing staff were also very professional and patient . This is a very clean facility, friendly faces and great care.

Docelizabeth

My aunt was recently admitted and we immediately felt welcomed. Before she arrived, staff members came up to me and introduced themselves. The admissions staff was very receptive to her situation which made a great difference. Upon arriving to the facility she did not have any clothes with her because she arrived via hospital. The staff made sure she had clean clothes for the next few days until I was able to bring her own. The entire staff took care of my aunt as if she was part of their f...

Lauralyn

My grandma has been at Ferncliff nursing home for about 2 months now doing rehab after a fall. She also has dementia. Everyone at Ferncliff has been so kind and helpful during her stay. The nurses are attentive and kind to her. The social workers have helped us so much by explaining everything thouroughly. And the physical therapists have been amazing. She will be coming home soon and she is so much stronger then she was before her rehab. Chelsea and Rob are with the recreation dept and they hav...

Terraplyn

I visited my friend and found this facility to be unbelievably depressing. My friend is miserable there. She craves social interaction but has relayed very pathetic attempts at entertainment--for example, she attended the Cinqo de Mayo celebration, which consisted of music playing in an almost empty room with two people sitting silently in wheelchairs. My friend is young and vibrant, but has a degenerative condition that necessitates around-the-clock care. It sickens me that she is in such an in...

Retired but involved

To start with, this is my mother in law who was the patient. I am writing because my husband is too angry and upset to write this review. First of all, let me just say that most of the staff are overworked women (and some men as well) who do their very best to care for the residents. The staffing guidelines are not always met, despite what is written and I know this because I am a retired nurse myself and I've seen it all over the years. The building was constructed in the 70's and has a very in...

Anonymous106200150

My mother has mobility, dementia, and pain issues. Ferncliff Nursing Home has a lot of resources to address those. The staff is very nice. The food seems to be decent. She has a good room which is for two people, but right now, she is the only person in it. They are taking good care of her. So far, the place seems clean to me.

martinon46

My mother was a resident of Ferncliff for many years. She had dementia and was always treated with a great deal of love and kindness by the staff. I visited her often and never experienced or saw any of the things mentioned in some of the negative reviews. I always found the nursing staff to be very helpful and they always kept me fully informed of any changes in mom's health. We often sat outside under the trees in the spring and summer as did many of the residents. I do think Ferncliff could u...

Rita19

My sister is at Archcare at Ferncliff, but it's so sad because it's too far from our family. It's clean, but sometimes it smells really bad. The food is good. The nurses seemed very nice and sweet, but I feel they could provide better care. When my sister landed there, she didn't have a twisted neck, but now we have a sister who has one. She has fallen off the chair, and most of the time she is on one. They don't even give her a pillow and don't bother to give one when she's sleeping.

neve

although I am sure there are some staff that really try and do a decent job.. I see this facility as dangerously short staffed. The ones that are there do not even seem to have the time to make sure basic care is done and have so much to do that they cannot even be mindful of the things under their nose that need attention.. like a person sitting in his or her wet or soiled diaper from what I know of 4-5 hours.. and being up in a wheelchair from morning till after 7 pm that I know of.. all...

mom08

Recently our mother was released from the hospital to a nursing home for rehab and possible future care. At that time Ferncliff was the only facility, out of the 4 in our area to have a bed available. After 3 days at Ferncliff we could see why and immediately, we put mom on a wait list for the other facilities. It is extremely obvious Ferncliff is understaffed. Some staffers should not be working there; several have bad attitude issues toward visitors asking questions and toward patients (we hea...

Granny's Girl

When I came for my tour they brought me to a "show room". It seemed nice enough and the property was gorgeous. Though with further investigation I found most of the residents to be in deep depressions. There were almost no activities for them and the residents were not allowed farther outside than the front stoop. The food was abominable. The nurses who did not know we were present were rude and harsh. I would never leave my loved ones to this facility.

thomas8184

About a year and a half ago, my grandmother was put in Ferncliff Nursing Home because she was no longer capable of taking care of herself. It took my family a long time to finally find a place they felt comfortable bringing her and they finally agreed on Ferncliff. I visited her there many times, and even though the reason I was there was depressing, the staff and environment made it seem as pleasant as the conditions would allow. The facility was set up to look more like a large house or hotel ...

JenniferL1

I visited this nursing home while searching for a place that could provide better care for my aging mother, as living in her two story house by herself had become too difficult. Ultimately, we decided that she should move in with me. There were homes that were satisfactory, but nothing really seemed to please my mother. The exterior of the Ferncliff Nursing Home is pleasant. There are picnic tables and flowers that are appealing (we visited in late spring). A few residents were at the tables a...

Ms Tish

I love the care that the staff is providing for my dad who is suffering with dementia. He is in there for rehab and the physical therapist that is working with him is very kind and patient with him.