ArchCare at Ferncliff Nursing Home and Rehabilitation Center

jstodaro

THANK YOU AND KUDOS TO ‘ARCHCARE@FERNCLIFF NURSING HOME’ FOR MY INITIAL 20-DAYS OF IN-PATIENT ‘REHAB’ IN RECOVERY OF MY ‘ORIF’ FEMUR SURGERY — TUE. DEC. 3, 2019 Hello, my name is Joseph Todaro. On Fri Nov 8 2019 i took a hard fall -- BROKE my LEFT FEMUR and my LEFT HAND. That same day I underwent ORIF surgery on my femur (basically meaning that I now have a LONG TITANIUM ROD and SCREWS holding my thigh bone together). My surgeon, Dr Michael S., was brilliant -- he performed the ORIF surgery on my left femur, and also put a cast on my left hand in just about an hour. Before I realized it, the surgery was over -- I woke up in the recovery room waiting for my wife and a nurse to wheel me back to my room at Northern Dutchess Hospital (NDH). On Tue Nov 12 i was transferred via Ambulette to Ferncliff Nursing Home for 20 days of in-patient rehab (paid 100% by Medicare). On Wed Nov 13 i began my Physical Therapy (PT) and Occupational Therapy.(OT) in the Ferncliff Therapy Gym -- their physical therapists and occupational therapists were all highly skilled professionals. I WOULD LIKE TO SAY THANK YOU AND KUDOS TO THE FOLLOWING PERSONS: Janice D. — Physical Therapist -- Thank you so much Janice for working so hard in helping me to regain much of the strength of my left leg which I needed to climb up and down the twelve stairs of my home after I was discharged from Ferncliff on Sunday Dec. 1, 2019. Also, the Yoga techniques you taught me, eg, proper breathing and focus, I am convinced played a major part in the excellent progress I made during my last week in the Ferncliff PT-OT gym. Lisa C. — Patient Advocate -- Thank you Lisa for stopping by my room every few days to make sure I was okay or if I had any questions or concerns; Anyway, I come to think of you as my “Patient Advocate” as you always went to bat me no matter what the issue was and I truly appreciate that. Most of all, thank you for hooking me up with Physical Therapist, Janice D. for my last two weeks in the Ferncliff PT-OT gym. It really made a tremendous difference in the progress I was making during my short stay. . Allison C. — Floor 2B Unit Manager -- Thank you Allison for visiting me in my room every several days following my 2-hour morning PT-OT sessions. But most of all, I want to thank you for teaching me orthopedic technique of how to transport myself in-and-out of bed without any assistance from anyone which I need to do the entire first week at Ferncliff. Bobby M. — Occupational Therapist -- Thank you so much Bobby for helping me strengthen my upper body. Moreover, without you, I’d still be trying to figure out how to dress and undress myself, how to get in-and-out of the shower without re-injuring myself using the Tub Transfer Bench I bought from Amazon. Most of all, thank you for teaching me how to strengthen my upper body using those TheraBand resistance bands. I have to say, I really looked forward to my OT sessions with you every day; they were fun, and I couldn’t believe I was sore after working out with those rubber bands. Thanks again Bobby. Sincerely, Joe Todaro

WOWAL

I am very pleased with the staff and especially the nurses on the Neurodegenerative Floor. It was a very difficult decision and I think my husband is happy and well taken care of! They are a very caring group of people and very knowledgeable and competent. Also our angel savior, Alicia O'Keefe is wonderful and has so much compassion for her residents. She is an amazing person and we are lucky to have met her and have her help us through such a difficult time in our lives!! Thank you to all for easing our burden!

franshe

No one to help on unit. Very poor communication and poorly run facility.I think big changes are needed so this facility can be where it should be! Start with administration! They are never around and when they are, they have no answers and walk away. Two positives are the facility is clean and staff is friendly.

Billtoc

Good staff and great physical therapy dept

Wellkate

My dad is a longtime resident here. He loves everyone and he now considers it home. He likes when we go outside and especially during the holidays when the carolers came around and the resident CHRISTMAS party. He had a lot of fun.

Nanastrol

Great accommodations, friendly staff and very helpful and caring. Love the outside views and very close to the town to go on outside trips with family.

Antpit

My dad is a resident here and I am beyond happy with the facility. Everyone is kind and very caring. Rooms are nice and staff is helpful. Activities makes his days go by faster and he made some nice friends.

almoore

I am a resident at Ferncliff and my unit is great. I'm very happy and the staff I is good to me. The grounds are beautiful.

jacreyes

Great facility and very comfortable atmosphere. Very clean compared to most facilities

ccap

My mom is a resident here at Ferncliff and i am very pleased with her care. She is very well taken care of and i know she is happy. She feels like family here.

Connie125

Came to visit my husband at this facility. Very happy with the care and cleanliness.

Margaretk

I have been a resident for a few years. I like to keep to myself which is respected by all. I love the staff in activities including the director and the guest services liaison. They always give me extra puzzles to do , get me newspapers and will talk to me. If I am having a problem, it is immediately fixed. The staff at the front desk have also become my friends and always help me if needed. My room is perfect for me and I am able to keep it decorated the way I like it.

Lynneru

Everyone at Ferncliff is very friendly and did their jobs professionally. I had a blast here by making friends and participating in activities. Physical therapy is excellent! They made it convenient for me and took my feelings into consideration. The facility is very clean and the outside is peaceful with a beautiful view. Thank you Ferncliff for helping me reach my goals!

Leoh

This facility has an exceptional physical therapy department. They gave me such a positive experience and helped me reach my goals. I also enjoyed the food to my surprise especially the soups!

Marylen

This is not the first time I have been at this facility. When I was asked where I wanted to go for rehab I immediately said Ferncliff! Everyone here is wonderful and caring, they make you feel like you are at home and part of their family. From admissions to discharge and everything in between i am very happy here.

Bobclo

I have been to many different rehab facilities and this one has been the best by far. The nurses are great, food is good and the staff tries to accommodate you as best as possible.

Victorve

This facility was caring and comfortable. I had a few issues in the beginning but then were ironed out. Staff was nice.

Evbent

HD unit is a blessing! Excellent care!

Lorrainet

I have been visiting this facility to see my husband for quite a few months. It is very clean and the staff are all very kind and thoughtful. My husband loves the activities and also made some friends along the way.

DoloresM

I would like to thank the staff at Ferncliff for their kind and professional care. It was a team effort from every department. The staff made a difficult situation much more tolerable.

Slade98

Very good services. This facility is very clean and very friendly staff. My brother is very happy and well taken care of.

Mill09

Not very happy with his facility.my stepdad has not received the care he needs plus staff is very short staffed. Administration will listen to your complaints and do nothing about it.

Max63

I've been a resident for 4 years and I love it here. All the staff is very nice to me and very understanding. This is a very clean facility and a lot better then most. The food is good and I like that I could chose what I can eat. Activities are really good and go to almost all of them.

Daisypg

I have been a resident at Ferncliff for a few months. It has been a blessing for me to be able to stay in this facility and also very humbling. The staff have been very good to me and friendly. They have also made many accommodations for me which I am very thankful for. Unfortunately being understaffed, appointments being cancelled and not hearing from a doctor after being seen is discouraging. Meals are good but often come to me wrong and have to be changed. All in all I would recommend Ferncliff for the generosity it has shown to me.

mcmere

I am a resident at Ferncliff Nursing Home. I have a nice room which I decorated to my liking to feel more at home. The medical care is good, staff is friendly and the physical therapy is great. The grounds are beautiful and very peaceful where I enjoy sitting outside under the gazebo. Unfortunately there is a downside. Most of the aides on my unit are hostile and uncooperative. Administration is absent when they are needed and you never see them when they are here. Otherwise, Some of the directors are good especially for recreation/pastoral care. She will always help you and is very knowledgeable. The facility is very clean.

juliesho

I have a loved one at this facility and compared to other places,Ferncliff is the best for the care. The social workers are wonderful, anytime we had an issue we had it resolved with the liaison and wound care and physical therapy is top notch. Dietary is also accomodating. Nursing is great and the facility is very clean. There definitely needs to be better communication between the nurses, doctors and families and staffing is also an issue. Other then that, I would definitely recommend Ferncliff.

Rose65

I have been a resident here for a few years. The staff is friendly, I have a lot of fun at activities and I have made many friends here. A few things that I would like changed would be for the food to be better and for the aides and nurses on my floor to be more accommodating. The facility is very clean and I do enjoy the beautiful outside we have.

Zig28

First I want to thank all of the 2B staff and PT department for a job well done. I was a resident on the short term rehab unit. The units were very clean, staff was friendly and I had fun with activities. The staff tries to accommodate you as best as possible. My social worker was wonderful and made life that much easier for me. On the down side, the food was not great and it takes some time before your correct dietary menu comes. Some aides are not very friendly and I heard too many times that "there's not enough staff". Other then that, the people that I did meet and liked went above and beyond for me and I also made some new friends including my roommate.

Craftycoleen

Every single staff member that I came across was very nice, courteous, and helpful which impressed me. The physical therapy department is top notch. Compassion for everyone and will even sing to residents when they are sleeping so they will wake up. Very clean facility and very all my needs were met.

kelsey22

My grandfather was a patient here for rehab. My family cannot say enough wonderful things about the staff, nurses and amazing rehab department. We went to sleep every night knowing that he was in good hands and properly being cared for. It was because of the excellent care he received that he was able to walk again and come home. We hope that he will never need permanent placement but if he ever does he will definitely be returning.

jolie18

We had a close friend at Ferncliff for just under two weeks. There were some very friendly staff and some of the residents were helpful in reassuring us about the care and staff. The facility was clean and there were places to socialize and activities. Our friend came here with the hope of receiving therapy to strengthen and return home but her disease was advanced and this quickly became evident. The transition was very bumpy. She came in on a Friday and it took several days to get meds and medication regiment straightened out. She was in pain and we needed to advocate for her to get meds. I would avoid coming in on Friday as weekend staff is limited. Do not send your loved one alone. They will need advocacy. The doctor was great. He was attentive and personable and honest. We kept a log of medication times and stayed to ensure they were dispensed. We requested assistance from hospice which can happen here. After our friend passed we waited with her for two hours. We were told the gourney was in use which is why they did not move her. We repeatedly called the funeral home and waited for them to arrive before leaving her. I did receive a sympathy card in the mail.

Joekc

I have been a resident at The Center for Healing and I am very impressed with the physical therapy department. They are an excellent team with a lot of patience and understanding. The nursing staff were also very professional and patient . This is a very clean facility, friendly faces and great care.

Docelizabeth

My aunt was recently admitted and we immediately felt welcomed. Before she arrived, staff members came up to me and introduced themselves. The admissions staff was very receptive to her situation which made a great difference. Upon arriving to the facility she did not have any clothes with her because she arrived via hospital. The staff made sure she had clean clothes for the next few days until I was able to bring her own. The entire staff took care of my aunt as if she was part of their family. I highly recommend this facility !

Lauralyn

My grandma has been at Ferncliff nursing home for about 2 months now doing rehab after a fall. She also has dementia. Everyone at Ferncliff has been so kind and helpful during her stay. The nurses are attentive and kind to her. The social workers have helped us so much by explaining everything thouroughly. And the physical therapists have been amazing. She will be coming home soon and she is so much stronger then she was before her rehab. Chelsea and Rob are with the recreation dept and they have kept her so entertained and engaged her more then I ever expected possible. I would definitely recommend this facility to anyone who is oooking for a rehab or a nursing home!

Terraplyn

I visited my friend and found this facility to be unbelievably depressing. My friend is miserable there. She craves social interaction but has relayed very pathetic attempts at entertainment--for example, she attended the Cinqo de Mayo celebration, which consisted of music playing in an almost empty room with two people sitting silently in wheelchairs. My friend is young and vibrant, but has a degenerative condition that necessitates around-the-clock care. It sickens me that she is in such an institutional setting with no stimulation, social activities, or decent care. She has complained that her food is routinely stolen. The staff seemed friendly with each other, but rather indifferent toward visitors and residents. I am so sad and angry that this is where my friend will probably spend the rest of her life.

Retired but involved

To start with, this is my mother in law who was the patient. I am writing because my husband is too angry and upset to write this review. First of all, let me just say that most of the staff are overworked women (and some men as well) who do their very best to care for the residents. The staffing guidelines are not always met, despite what is written and I know this because I am a retired nurse myself and I've seen it all over the years. The building was constructed in the 70's and has a very institutional look, cold and concrete. The grounds are nice but essentially inaccessible to most residents. Most of the units have that old "urine" smell in places but housekeeping does their best. It is what it is, you know. The Dept of health makes all nursing homes jump through hoops, some are ridiculous and all are meant to protect the residents. My only complaint was with the nurse manager of her floor (which I will not name) who was a younger woman with a giant attitude and disrespected my husband and I every chance she had the opportunity to do. This was not quite a year ago so I cannot say wether she is still employed there. I spoke to her direct boss, who insured me she was a caring capable woman. Everyone else truly seemed caring and professional. Since my mother in law was dying, we spoke in her behalf knowing her far better than the staff, our concerns were not always met with seriousness and still, this manager was almost bullying us in her last months of life, it was more of a power struggle and I would have had more to say if it wasn't for my poor husband who was having emotional challenges coping with the reality and didn't want to rock the boat, thinking it would be taken out in her in the end. I would consider the facility as there are many good caregivers here. But as a former RN and advocate for patients in the past. I would encourage all who find themselves in our situation to demand what is needed for your loved one, do not be afraid to act as an advocate for your family member or friend if you feel the need to. Many elderly are taught to do as they are told and not question the medical authorities and either are not willing or able to do so themselves. It is not a bad place, but keep on top of all aspects of care and meet the staff of their unit first, if possible. I respected my husbands wishes and did not rock the boat too hard, but please investigate with an open mind and an open mouth before choosing this most important decision.

Anonymous106200150

My mother has mobility, dementia, and pain issues. Ferncliff Nursing Home has a lot of resources to address those. The staff is very nice. The food seems to be decent. She has a good room which is for two people, but right now, she is the only person in it. They are taking good care of her. So far, the place seems clean to me.

martinon46

My mother was a resident of Ferncliff for many years. She had dementia and was always treated with a great deal of love and kindness by the staff. I visited her often and never experienced or saw any of the things mentioned in some of the negative reviews. I always found the nursing staff to be very helpful and they always kept me fully informed of any changes in mom's health. We often sat outside under the trees in the spring and summer as did many of the residents. I do think Ferncliff could use more staff. My mother often told me that she liked Ferncliff but each persons experience is different.

Rita19

My sister is at Archcare at Ferncliff, but it's so sad because it's too far from our family. It's clean, but sometimes it smells really bad. The food is good. The nurses seemed very nice and sweet, but I feel they could provide better care. When my sister landed there, she didn't have a twisted neck, but now we have a sister who has one. She has fallen off the chair, and most of the time she is on one. They don't even give her a pillow and don't bother to give one when she's sleeping.

neve

although I am sure there are some staff that really try and do a decent job.. I see this facility as dangerously short staffed. The ones that are there do not even seem to have the time to make sure basic care is done and have so much to do that they cannot even be mindful of the things under their nose that need attention.. like a person sitting in his or her wet or soiled diaper from what I know of 4-5 hours.. and being up in a wheelchair from morning till after 7 pm that I know of.. all day.. sitting mostly in front a TV that does not work that can't be changed and that is either too loud or not loud enough. with the calls lights blaring constantly and the staff walking by all day ignoring the residents some of whom are just sitting drooling and slipping out of their chairs or in obvious discomfort and neglected.. the food is not too great and If I wasn't there to feed my friend I am not sure how much she would have gotten.one night there was an obvious problem.. not very responsive and breathing hard and a fever.. also not urinating much.. an hour and half into the shift the nurse came to give meds and when mentioned these things was told she had gas.. but after charge nurse came.. she was rushed to the hospital with a terrible infection.. . It is seriously depressing.. saw no activities whatsoever and rarely is someone at the desk.. especially in the evening...to find and get questions answered is hit or miss depending on who you ask.. and one thing that really disturbed me alot was that every time I came in to see my friend NO ONE ever acknowledged me.. said hello or anything.. as I observed the non interation with the residents and this was all the time..rarely speaking to them. How they can be in buisness at all is beyond me.. I cannot see safety in this place and thereis definate seriously dangerous neglect going on on a wide scale..there is just not enough staff and the ones that try can only do so much of coarse..anyone would decline rapidly and become severly depressed in that environment . It is old time institutional and cold... Heartbreaking.. even for the poor.. in this country Our elderly deserve more dignity than this and it is unfathomable that this is going on in this affluent community everyday. absolutely heartbreaking.

mom08

Recently our mother was released from the hospital to a nursing home for rehab and possible future care. At that time Ferncliff was the only facility, out of the 4 in our area to have a bed available. After 3 days at Ferncliff we could see why and immediately, we put mom on a wait list for the other facilities. It is extremely obvious Ferncliff is understaffed. Some staffers should not be working there; several have bad attitude issues toward visitors asking questions and toward patients (we heard several speaking harshly to patients on several visits and in one instance it caused the patient to cry). It's almost impossible to get help with or answers about care. Often unit stations don't answer phones because no one is there to answer them; patient's phones are frequently out of their reach for use. Several times we waited at the nurse's station for up to half an hour and left without finding anyone for assistance. One day I went in and mom didn't have a blanket, when questioned why I was told there weren't any and she was given 2 bath towels. What we saw gets worse, if patients can't get themselves to the bathroom in their room, they are wheeled into a long line where they are left to wait their turn, sometimes for over and hour (this included our mother). Yes, we did try to address some these issues with no satisfaction met. It was upsetting to see and experience these things going on. Fortunately, mom was able to transfer after (not soon enough) 3 weeks at Ferncliff. She is now settled and very happy at her new facility, like night and day.

Granny's Girl

When I came for my tour they brought me to a "show room". It seemed nice enough and the property was gorgeous. Though with further investigation I found most of the residents to be in deep depressions. There were almost no activities for them and the residents were not allowed farther outside than the front stoop. The food was abominable. The nurses who did not know we were present were rude and harsh. I would never leave my loved ones to this facility.

thomas8184

About a year and a half ago, my grandmother was put in Ferncliff Nursing Home because she was no longer capable of taking care of herself. It took my family a long time to finally find a place they felt comfortable bringing her and they finally agreed on Ferncliff. I visited her there many times, and even though the reason I was there was depressing, the staff and environment made it seem as pleasant as the conditions would allow. The facility was set up to look more like a large house or hotel rather than a hospital and there were many activities to keep the patients busy such as a restaurant, salon, game room, bingo and arts and crafts. Visiting hours were very accommodating as were the intentions of all the staff members I had the privilege of meeting. I've never visited another nursing home so I really don't have much to compare it to which is why I would rate it 4 out of 5. I've heard some really horrible stories about other places like that so I'm pretty sure Ferncliff is one of the better facilities but I don't know for sure.

JenniferL1

I visited this nursing home while searching for a place that could provide better care for my aging mother, as living in her two story house by herself had become too difficult. Ultimately, we decided that she should move in with me. There were homes that were satisfactory, but nothing really seemed to please my mother. The exterior of the Ferncliff Nursing Home is pleasant. There are picnic tables and flowers that are appealing (we visited in late spring). A few residents were at the tables and they waved and seemed happy. The tour started promptly and was given by a very personable individual. I think she was one of the more experienced nurses who maybe had some extra time, but I'm not sure. She was capable of answering all our questions. Overall she did a very nice job. The interior of the nursing home was not as pleasing as the outside. There was the inescapable smell of hospital, and the art hanging on the walls showed a sincere effort at making the building feel homey, but it fell far short. The halls were far more hospital than home. The rooms were spacious enough, but again did not feel like a home. The televisions were as expected: not black and white, but certainly not flat screens. Again, the rooms were more hospital than home. Overall, the residents and staff seemed happy, but the nursing home certainly did not have the feel of a normal home. It bothered my mother immensely, and I could not in good conscience put her in there. Perhaps it works for some people, but not for us.

Ms Tish

I love the care that the staff is providing for my dad who is suffering with dementia. He is in there for rehab and the physical therapist that is working with him is very kind and patient with him.