Northern Riverview

William

I am now in Assisted Living at Northern Riverview, where I share a room and a bathroom. The staff is accommodating, and they try to resolve problems you may have. I have problems with the food, but they serve it on time and try to make it a pleasant experience. The people are pretty friendly, and they create some camaraderie. However, they need to have a gym or an outdoor place with picnic tables where people can go and walk. It's completely void of that. Everything outside here is a parking lot, which is really troubling because people like myself with a heart condition should be getting an exercise. I don't get any exercise here. They serve three meals and provide Medicaid transportation or I could get a ride from somebody. They have a doctor who works here who is hands-on. They have a couple of rooms with TVs. We play Wii games, but they don't have an outside facility at all. They give us food that is not popular, and we don't enjoy it. Most of the time, it's bad.

ttf

The care is below par. There is no such thing as an "interdiscipinary" team. The atmosphere is very dark & depressing. The rehab team, especially those who have been around for 5 years plus, have no compassion to want to assist difficult patients, they only care about billing insurance for their job security. The rehab equipment is filthy & nothing is sanitized between patients, Patients who are bed ridden do not have the proper equipment to assist them in providing total comfort. The managements' philosophy is 'keep the patient here as long as possible & bill medicare for the expenses'. Patient's who come here do not go home better than they came in; they get worse & catch illness's that they did not have when admitted. There is no fresh air where patients can go for vitamin D. The grounds are in disarray. This place should be closed down.

callylilly53

My husband is currently at this facility, Northern Riverview located in West Haverstraw, NY which is considered a medical care nursing home. They also have a assisted living facility. I am very pleased with the entire facility, staff, nurses,Dr., etc. They do care for the patient and their needs. In fact they go the extra mile went it comes to the patient and the family.

nyrican4615

The experience we received was pretty good. The staff was always attentive to needs and always knew the residents of the floor by name. Although my family member did not like being there, it was the best for her. There was a couple of times we felt there could have been more assistance to the residence as there were a few times my great-grandmother had fallen and no one had noticed for quite some time. Most of the time it ended up with the facility contacting emergency services to have her transported to the hospital as they were unsure of what happened to her.

bloggermom

Although there were some wonderful people working on the staff, I was underwhelmed and under-impressed with the facility. Most of the staff did not seem to care at all about the residents, and at times, this lack of care bordered on neglect. My grandmother lived in the facility for 5 years. On more than one occasion, even when the staff knew we were coming to pick her up, she was in filthy, unwashed clothes, or was left in clothes that stunk of urine. Some weeks, I visited multiple times, and my grandmother had not changed her clothes. She had dementia, and the staff should have realized she was in the same clothes for days at a time, and urged her to change.Staff members also stole a lot of clothes. I am going to assume my grandmother is not the only resident to whom this happened. We wrote her name on all of her clothes because we thought they were getting lost, but then we actually saw staff wearing identical clothes. On one occasion, for Easter, the staff neglected to tell us that my grandmother was ill with a stomach virus. We did not find out until we saw her get sick at our house. She also gave whatever she had to the entire family, including an infant whose health was in jeopardy. My grandmother ended up hospitalized for this the next day. Other residents of the facility were also hospitalized at this time. When we brought her back to the facility, the staff informed us that they knew she had been sick, but didn't think it was important to let us know beforehand.It is unfortunate that only a small minority of the staff was caring and helpful. Most of the people working there seem to be there only because they have to since it it their job. If we knew beforehand how poor the facility really was, we would have searched for another facility to send my grandmother to.

CRG824

I moved my Dad in a week ago. So far, so good. The staff is very friendly and seems willing to help at any time. I The facility itself is clean, my Dad is happy .The nursing staff is lovely and very helpful. The administrator was a godsend when I needed help. My only issue is the smoking that goes on in front of the entrance.