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Autumn View Health Care Facility
S 4650 Southwestern Blvd, Hamburg, NY 14075
Featured Review
4
|
March 30, 2022
My mother is staying in Autumn View Health Care Facility because she needs full care. It's a nice place. She has been there for six or seven months now. They're just very friendly people and it's a very clean facility and that's what I kind of look for. I just think it's a very clean, well-run, home. I've never had a problem with communication. If you do ask, somebody is always there to answer your question. I haven't had a problem yet. So as far as staffing, I know they're understaffed, but everybody's having trouble finding enough staff, but I think they meet everybody's needs. I haven't eaten the food, I've seen it, it looks appetizing, and my mom seems to like it. Some of the stuff may not be my best choice, but I think the food looks very good. They do have activities. They have movie nights, and they have an agenda of stuff they do. But my mom's probably only attended a couple of them.
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About Autumn View Health Care Facility in Hamburg, New York
Welcome to Autumn View Health Care Facility, located in Hamburg, New York. For four decades, our employees have been committed to pioneering and integrating progressive programs and services that have defined our local health care community.
The team at Autumn View is comprised of McGuire Mission Makers who have been hand-selected for their ability and commitment to being Compassionate, Dependable, Courteous, and Informative. These four “Keys” are reflective of the relationships and respect they have for our residents and patients as well as their fellow co-workers.
This commitment has resulted in Autumn View continuously receiving outstanding star ratings from the federal government, which rates every nursing facility in the country. To see our rankings, as well as those of other facilities, visit www.medicare.gov.
In addition, every year the New York State Department of Health issues a Nursing Home Quality Initiative (NHQI) that evaluates 600 nursing homes in the state based on quality performance. The McGuire Group’s six facilities, including Autumn View, are among an elite list of facilities state-wide that have achieved the top quintile status every year since its inception, with The McGuire Group being the only multi-facility provider in the state to have achieved this milestone.
Our Services Include:
- Subacute & Outpatient Rehabilitation
- 24-Hour Skilled Nursing Care
- Palliative Care
- Respite/Short-Term Care
We encourage you to visit our website and complete the online admission application. Thank you for your interest in Autumn View Health Care Facility.
To learn more about this provider’s license and review other available state reports, please visit:
New York State Department of Health Adult Care Facility Directory
Services and Amenities of Autumn View Health Care Facility in Hamburg, New York
Dining
- Communal Dining
- Room Service
- Guest Meals
Games Hobbies & Recreation
- Arts & Crafts Activities/Programs
- Literary Activities/Programs
- Music Activities/Programs
- Tabletop & Other Games/Programs
- Horticultural Activities
Inside Amenities
- Computer Room
- Cable/Satellite TV in Common Area
Personal Care
- Personal Care Assistants
Therapies
- Occupational Therapy/Rehabilitation
Financing & Payment Options
- Accepts Insurance
- Medicaid Accepted
Health Services
- Hospice Care
- Skilled Nursing
On-Site Services
- Religious Services
- Veterans Affairs (VA) Aid Assistance
Room Amenities
- Wifi/Internet In Unit
- Cable/Satellite In Unit
Fitness & Wellness Programs
- Salon Services
Housekeeping & Maintenance
- Laundry Services
Outside Amenities
- Garden
Specialized Staff
- Nurse on Staff (Part time)
- Nurse on Staff (24 Hours)
Additional Amenity Information
- Housing: We offer both Private and Semi-Private Rooms
- Dining: We have a private dining room and lounge areas for special family gatherings
- Activities: Volunteer visits, Pet Visits, Special Programs with Big Tree Elementary School. Visits from community groups and organizations, i.e. scouting troops, schools, musical groups, religious organizations, etc.
- Financial Guidance: Long Term Care Insurance, Private Pay - Check, Private Pay - Credit Card
- Nurses: Subacute Rehabilitation.
- Special Comment: Our subacute rehabilitation center features a full-scale Activities of Daily Living (ADL) Suite with modules for specialized training in kitchen, bedroom, bathroom and laundry settings. This environment allows you to learn techniques that will help you be successful and self-sufficient upon returning home.
- Range Of Services: Respite/short-term care for stays of 3 to 30 days.
- Licenses: Licensure, State License – Skilled Nursing Facility Licensure, State License – Residential HC Facility Licensure, State License – Medicaid Certified
Medicare
Health
4.0
Overall
4.0
Quality
5.0
Staff
1.0
Costs for Autumn View Health Care Facility in Hamburg, New York
Nursing Homes
$2,550
Starting Price
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Reviews of Autumn View Health Care Facility in Hamburg, New York
3.2
(15 reviews)
Facility
3.8
Staff
2.9
Food
1.3
Activities
1.5
Value
1.0
Speak Up For Your Family
1
|
August 20, 2023
Patient said she was not allowed to go to the bathroom by herself, or she was reprimanded and yelled at. Patient requested assistance to go to the bathroom and was often ignored for up to 45 minutes, then was scolded/yelled at for asking to go to the bathroom too much, leaving her feeling intimidated and humiliated and distrustful of the staff. Patient said she was told if she left the facility before they approved, they would cancel her insurance and Medicare would not pay anything for her stay. No facility has authority to cancel a patient’s insurance or cancel a legitimate Medicare benefit payment.
Provider Response
makingyouaware
1
|
August 14, 2022
Pay close attention when you bring your loved one here. A lot of ignorance and sheer lack of care. Cold food and cold nurses and staff. Severely over looking health issues with their patients that lead to detrimental outcomes. Please please please, look elsewhere or be vigilant.
David
4
|
March 30, 2022
My mother is staying in Autumn View Health Care Facility because she needs full care. It's a nice place. She has been there for six or seven months now. They're just very friendly people and it's a very clean facility and that's what I kind of look for. I just think it's a very clean, well-run, home. I've never had a problem with communication. If you do ask, somebody is always there to answer your question. I haven't had a problem yet. So as far as staffing, I know they're understaffed, but everybody's having trouble finding enough staff, but I think they meet everybody's needs. I haven't eaten the food, I've seen it, it looks appetizing, and my mom seems to like it. Some of the stuff may not be my best choice, but I think the food looks very good. They do have activities. They have movie nights, and they have an agenda of stuff they do. But my mom's probably only attended a couple of them.
Gyereke
1
|
June 4, 2021
As with a review I read I agree with the unprofessional attitude of administrative staff to nurses. My mother went in for rehab, she was not provided the rehab promised on admission, they were not careful with dressing her even though multiple times informed of her condition for needed care. the rehab was minimal which was not helpful if then let to sit for 12hrs a day. The food was not acceptable in anyform for her. The laundry was either lost or not returned in any reasonable time. They had her sit on mothers day not in her own clothes with no bottom and one of their tops. When she called for help I waited on the phone with her over 40 min. this was not a one off. The staff feels its ok to interupt a private phone conversation with their response to my mom without having full knowledge of the conversation. They have inflexible rules, if you are not the one that placed your loved one in you are as a family member not kept informed and disregarded no matter your wanting information. This was in fact from the case worker and administrator. I recently had a friend there at the same time for rehab and while there said it was horrible treatment by staff. Another friend had a father at the other McGuire group facility and same, horrible treatment placing a rehab person with a dementia patient in a room. The excuses of COVID, short staff- then don't accept what you can't handle, what you do have train staff to be more kind with patients, not proper PT personnel and no plan of the therapy given. How does a place like this stay in business and where is corporate oversight!
Frank
5
|
July 4, 2019
Autumn View Health Care Facility was a nice facility. You can go there for rehabilitation and nursing care. The rooms were nice and everybody I met was pleasant.
Provider Response
Dusgusted
1
|
March 11, 2019
I am absolutely disgusted with this place. Had a family member go there after a knee replacement. The only good thing was the PT staff. They were caring and helped. The rest of the staff needs to go back and learn how to care about their job and the people in their care. We got there and there was a room, but no bed available. It took 2 1/2 hour to get a bed. Every time we asked about it, you would think I was asking for the impossible as the staff looked annoyed we had the audacity to even ask a question. Through the week there, many of the nurses and aides would would make unprofessional comments, along with reluctantly doing what was being requested. Whenever there was a call for assistance it would take anywhere from 45 minutes to an hour to get anyone to respond, even to just get out of bed or go to the bathroom. There is a sign that encourages eating in the dining room, to increase interaction with other people, but every time placed there, the staff would make comments when placing people on why not to sit with my relative, secluding them from everything. This place has a lot of work to do in regards to their staff and exactly how they are to treat the people there that need help. I wouldn't recommend this place to anyone, for any reason.
Linda
5
|
July 17, 2017
Autumn View Health Care Facility LLC was very clean. I was very happy and pleased with it. It had a very nice atmosphere. The staff was very nice and very friendly. It seemed like everything was in order and well organized.
Provider Response
healing-spirit
5
|
May 25, 2017
Words can not express how grateful I was that my mom was able to spend her last days at Autumnview. Staff truly went above and beyond to make sure not only that she was comfortable but were also attentive to my needs as well. All staff were not only respectful but so kind and loving in my mom's last hours. I will never be able to thank them enough.
Provider Response
Grandma C
5
|
January 4, 2017
I have been a resident at this facility 3 different times. I cannot say 1 negative thing about this facility. The food, care, and rooms are wonderful.. Which is why I chose it the second and third time I needed care. In fact the last time I was really depressed over my health and the staff took turns sitting with me to see I wasn't alone.
Provider Response
pleased27
5
|
April 22, 2016
My father has been a Autum View Manor for rehab following a knee replacement. The staff has been friendly and efficient. They are extremely attentive. My father, whom we were afraid would hate being in a facilty, says it is "really nice here. The food is good, it's clean and they take really good care of me."
Provider Response
tbwlra
1
|
October 6, 2014
My mother was just had knee surgery. She was scheduled to go to Aurora Park for her rehab. She heard great things about Autumn and changed to their facility. The 1st night the, she need the restroom and after 3 calls and 30 minutes, the nurse finally sent someone down after being very demeaning to my mother. I visited that morning and my mom explained what happen. The next time she needed the restroom, I timed the response. After 20 minutes I had to go find a nurse. I found 3 nurses standing together and having small talk. The were not please I interrupted them for assistance and were not polite. The left my mom in the restroom and never came back. I had to find a nurse again after the left her. However, this nurse was very pleasant. My 2 sisters visited my sister this weekend and they experience the same service. The kicker is that Autumn makes the patient sign a document that they will not stand up or use the restroom with out a nurses assistance, but Autumn View does not have the personnel to support this requirement. The doctor said they are short staffed, the nurse complain they are short staffed and the lady collecting trash there says the same thing. Once my mom can walk stairs she is out of this poor place for care. I would recommend another facility was rehab. They are short staffed and their service proves it
Caring020114
5
|
February 1, 2014
We chose Autumn View Health Care Facility LLC because my uncle used to live in the senior apartment right next to it and he had been there five years previously. They had excellent accommodation, and both the staff and services were very good. He did not get out of bed himself, so he had to be taken out of bed and put into his chair. And so he would drive himself back and forth to the dining room. They changed his diaper when they put his catheter in. They bathed him and made sure he was clean daily. They provided whatever was needed and they gave excellent care to him. There were activities for the residents but he did not like to participate in any. I have not tried the food but it seemed to look decent. I visited other places and I would say this facility was a better place.
slkoko
5
|
May 11, 2012
My Dad was a resident at Autumnview for 6 short months of the last part of his life. The staff at Autumnview treated Dad as if he was Family from the very first minute he arrived at the nursing home, which to Mom & my sisters was such an overwhelming sense of relief after the last 5 months he had spent at a previous nursing home (which will go unnamed) but Dad's care was to say the lease neglectful to the point where his life was endangered & we felt we had NO choice but to find another NH for Dad. We were so Happy to find Autumnview, they not only treated Dad like Family, but they always made Mom & myself & my sisters feel like family as well. Dad always had a smile on his face when we visited, which meant alot, since Dad Hated any kind of medical insitution, if he ever had to be in the hospital, he always fought it, & has been know to walk out AMA! In previous places he would Not participate in his PT or OT, at Autumnview he did what they asked of him & told me he would even do more! I even at times saw him trying to socialize with some of the other residents on occasion & if you ever knew dad, this was just not like him. As far as him care, They were always on top of things & if we ever had any concerns they addressed them right away, usually within 24 hrs, if not sooner! Every day they have all 3 meals posted in several areas througout the wing, which was nice as Dad was a picky eater & we could bring in food he liked. They were very good about heating up the special food we brought from home as long as you let them know what you wanted him to have & where you left it.The residents eat in a formal dining room, but can choose to eat in a smaller rec room. The staff was always very accomadating. As Dad's condition worsened & he needed more care, there care did not change, they gave him the nursing care & attention he needed & deserved. If they felt he needed hospitilization, they would phone me first as I had instructed them to do. We were extremely luckly that they had an opening when we needed one, we had made the decision that Dad could not have gone back to that other NH as their mistakes could have killed him! I would recommend Autumnview Nursing Home & any of their affiliates, I really feel they give excellent care to their residents & truly do care about them!!
also anonymous
1
|
March 9, 2012
My mother was there after knee surgery for rehab and it does look like a nice facility but they were giving her medications that she wasnt to take and overmedication her for days and she became very ill. The Dr there acted like an idiot and luckily her surgeon requested her to be removed there asap. If she wouldve stayed any longer, I really think she would have die from an overdose. The workers are incompetent. I also heard from someone that had worked there that a few people were fired there from using drugs. DO NOT send your loved one there!
anonymous321
4
|
July 11, 2011
My mother was a resident for short term rehab and our family found this facility to be rather pleasant. Staff was couteous and and concerned and available for any issues we may have needed addressed. The facility had just been remodeled and the new decor was bright,pleasant and very clean. Residents were not congregated in front of a TV but usually engaged in some type of activity in the dayroom.
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