Union Plaza Care Center

ReviewerFY#1018a

My dad did rehab at Union Plaza Care Center. The place was all right. It wasn't that immaculate but he had a decent-sized room. There's just a little bit of privacy where you draw the curtains, similar to a hospital setting. I don't know about the other floors but the one my dad was in was not bright enough. When a place is dimly lit it changes the mood. The staff were helping my dad from the wheelchair to the bed and feeding him. They're all fine to me. I could not go into the rehab area but they said they tried to get him to stand up or try to do some exercises with him but he wasn't putting effort so I can't blame the rehab staff on that. They did their best. The dietician wasn't as quick as I wanted them to be. They knew my dad was leaving and getting discharged. A couple of weeks from it, they should have already tried taking him off the feeding tube and try feeding him by mouth in the remainder of the time that he had in the nursing home but they did not. I had a conversation with them about why it wasn't done earlier. I wasn't satisfied at all because they made me waste almost $10,000 for my dad's extended stay for another three weeks. That could have all been avoided had they tried feeding him without the tube earlier. They had to do it at the last minute and I don't know if it was deliberate. I did not like how the dietician handled it. It was handled poorly. It also made me miss an opportunity to have my dad in another enhanced assisted living that's close by. They were about to accept him but they said that if he's still in the feeding tube, they're not going to take him. I was upset about it.

cliang021

The social workers are kind and follow up very well, keeping close communication via telephone calls. However, the nursing staff on the floors seem to be unable to handle the number of residents they have. They are kind, but simply understaffed. My grandfather has since passed, but I often think of the incident where he did not receive his ointment for his bedsore. He was bedridden for a few months and eventually developed bedsores when he was at UPCC. This may or may not be at the fault of UPCC. He was unable to move or speak on his own. It was medical staff responsibility to help reposition him to avoid bedsores, especially because family was restricted access due to COVID. Due to his condition, he was nonverbal and when he received his biweekly shower, medical staff did not reapply his bedsore ointment. It was only when I noticed him grimace in pain when I realized. This neglect may seem like a small issue, but being that he was on hospice, this should not have occurred as comfort care was our primary priority. The nurse did not want to admit to this error and also stated he was not in pain. Pain is subjective. Nobody can decide for someone else if they are in pain or not. This upsetting experience has stayed with me since. I noticed many residents sitting his their wheelchairs in the shared lounge space. They seemed to be comfortable, but I believe the entire space needs renovation. The wallpaper in my grandfather's room was peeling. It did not create a comforting experience for him. It was a cold environment. I wish I were able to take a tour of the facility before admitting my grandfather. Unfortunately, we were pressed on time due to his rapidly declining condition and due to COVID, many facilities were not taking new patients. I trusted reviews online in making my decision. A big problem I experienced was with the language barrier. Prior to admission, I had asked if there were Cantonese speaking employees to which I was answered yes. I quickly realized there was only 1 employee who was often not caring for my grandfather. A nurse who spoke Mandarin often came in contact with him, but became aggressive and raised her voice when he did not reciprocate. This was despite me telling her he was not hard of hearing. Cantonese and Mandarin are two different dialects. He simply could not understand her, but the way she responded was highly concerning. Professionalism was out the door with her. However, all other staff are friendly - just overworked. I am sharing this review in hopes that you read this before you admit a family member to this facility. No facility is perfect, but your family deserves better than mediocre. You shouldn't have to worry, calling day and night to get in touch with staff to ensure your family member is okay. You should be able to trust the facility you choose. I have rated food a 3 because it was not outstanding, but I appreciated the Nutritionist on duty calling me to discuss my grandfather's diet. My entire review has explained my 2 star rating for the staff and facilities. As for value and activities, my grandfather's insurance had paid in full and no activities were appropriate as he was bedridden.

J Ehrlich

Overall, Union Plaza is managed well. When you enter the facility there is security and you must log in and log out. The lobby is well lit, clean and decorated accordingly to the holiday. There are 2 patients to a room. The room is clean, but the furniture needs some replacing. The food is very good. It is nutritious and tasty. It varies from Asian food to American food. The staff is attentive and knowledgeable. If you have any issues, problems or questions, bring it to their attention and they will do their best to take care of it/resolve it. The activities director puts forth great effort to keep the patients entertained/engaged. During COVID, the staff gives current updates regarding patient visits and establishes strict guidelines to visitation -as it should be to ensure safety for all. During the weekday it is a full staff, the weekend is a skeleton crew.

Jay1966

It is with great pleasure to write about this great nursing home. A dear friend lived at this place for a good 2 year period and all I have to say is positive comments about it. She was always happy because staff was always helping not only her but others. The staff is excellent and speaks deferent language witch is very helpful for the diverse community in Queens. I recalled a lady by the name of Natalia, she helped my friend translating constantly. Thanks for your dedication and may God Bless all of you!!!

David W.Kim

My mom stayed for several years in this facility . All staff was very kinds and facilities was clean. Food was good, laundry service good. Need more activities will be good for all patients. If they have more parking space for visitors that will be excellent. Thanks for Union Nursing Home and God blessed.

Caring92398650

Mother has been to Union Plaza Care Center. She didn't have a very good experience. The environment wasn't that pleasant. The room is OK. The staff was OK. The food was OK, too. One bed was facing the door and the other bed was facing the window. The room was not that bright.