Concourse Rehabilitation And Nursing Center Inc

Vora bano

The rooms are filthy and smell like dead rats, when visiting my father I saw an actual mouse run through his room. The staff and nurses only seem attentive and caring when they see visitors. They don't do there jobs and the miscommunication is disgusting. They told me my father was sent to the er for abnormal urine I rush to the hospital only to find out he isent there. I call the facility 5 times and met with no answer, they dont know what hospital he left to only that he left at 11pm and it's now 12am. My husband's calls 3 more times in which 2 times they told him he left and the last call the nursing supervisor called back to tell him my father never left!! And that he was going to the er for a fallow up not an actual emergency!!, they don't report anything to you or inform you of anything.

Denise

I think that the visiting process of Concourse Rehabilitation And Nursing Center is very smooth. We're able to use facial recognition devices after we initially register. So, you can come any time and enter your facial recognition. It's a clean facility. It's pretty on the inside. It's beautiful and appealing. My relative who's there seems pretty comfortable. The atmosphere is pretty comfortable, but I think that for me as a relative when I have approached some of the staff for some simple request, like a hair comb or something, it seemed as if they were a little annoyed, but I don't think that it's just this place. I think that these workers are so overworked sometimes, especially on the weekends, because when I visit on the weekend, they're short-staffed and they just don't have the time to accommodate family members who want hair comb or anything special. They just weren't accommodating, but to be realistic, I feel that they just didn't have time to go searching and maybe they just didn't have one. They said that it should be in the drawer and it wasn't, but either way, I think that they were fair. Sometimes families have unreasonable expectations. Otherwise, the patients look comfortable and clean. I think that the front desk staff is very helpful and very pleasant. I think on the actual floor that I was on, they're just pleasant, but again, they're not going to cater to the individual needs of families, at least that was my impression. The room that my relative is in is pretty small. One thing I notice is that whenever I have gone, the patients will pretty much be sitting on the bed. There's no television or radio or anything in the papers, but just basically sitting there on the bed. A lot of patients may be in the hallway just sitting comfortably watching the goings on, but I've witnessed my relative sometimes just sitting in the bed with his food there and there's no TV on or anything. I've seen other patients like that too. The dining area was small but neat. There were tables and chairs, but due to COVID, they had many chairs backed to one side of the room. The dining area was comfortable during the Christmas season. They have this Christmas tree decorated. There's a large window with a view of the Bronx, the Yankee stadium and all. It's pretty good. The area where the building is located looks safe and clean. The Grand Concourse is a large roadway. It looks pretty decent. He is happy with the food. He is not complaining.

RCDT

If you Love your Family member or friend, I highly recommend that you do not place them in the care of this facility. The rooms where the residents live are in terrible need of reconstruction. I was so surprised with what I saw that i took photos and very willing to share them for anyone's view. The Facilities main concern appears to be MONEY driven. My Moms hair needs washing, she's been there since July. My very first visit with her I was taken aback. Her clothes were stained and she had Brown stuff under her nails that I captured it because this isn't what should happen if one is being attended to. So I cleaned her nails and cut them which was something I did regularly while in my care. Advocating for my Mom has been Challenging, they appear to not CARE to be questioned. In the beginning I was prompted to write them a good review on their website. Upon going to their website I viewed more negative then positive. The Facility hasn't taken responsibility for the lost of her hearing aids and find no problem in having staff constantly yelling and taking loud when the answer to the problem would be to REPLACE them. No one has thought to deliver a courtesy call and discuss how the situation will be resolved. She's fallen twice this month. Yesterday 10/26/2020, I was notified she'd fallen again, (second time this month). When she was initially transferred from the 8th down to the 5th. The head nurse called me to let me know, they have her in a room right in front of the Nurses station, which actually isn't the case, and they gave her an extra floor padding in case she falls. Which tells me that they were informed of her Hx of falls and her being in Rehab was due to her breaking her femur. I'm at this time taking the steps to bring this to the attention to the state of New York. But I strongly recommend that this not be the community in which you take you Loved Ones. Their the Worst.

JAHudson

I am a family member of a current patient. Our family live out of state so it is difficult to visit our family member. During the COVID 19 pandemic, Concourse Recreational Dept. made available the opportunity for patients to face time with family members. This was in lieu of in person visits due to the virus. As a family member who lives out of state, this was priceless. Being out of state, our visits were far and few under normal conditions, however, because of the hospital's new activity during the pandemic, our family was able to visit with our relative and see his face. We were able to see him on his birthday and that was so nice. In the couple of months that we've been able to face time with him, I can honestly see a change in his demeanor. I know I am feeling better about his care. The staff who have assisted have been very professional and patient. The face time visits aren't long, but those few minutes means the world to me and to my family and to the patients. I know this was implemented because of COVID 19, however, I recommend that Concourse Management consider continuing the practice for those patients that do not have family local. Thank you Concourse Staff.

Lena

Concourse Rehabilitation and Nursing Center was decent, but they needed more staff. It was clean, but it's not very pleasant physically. My friend's room was very basic. The staff was quite good, but the residents were in bad shape and very sick. Her floor was for subacute cases. The facility was not very attractive and not pleasing to the eye. It was hard getting to the staff on the phone or getting information. I didn't like the food at all.

poorDad

My Father was found by a friend of his visiting him, on floor bleeding cause he fell off an unsecured Gerri chair, and they knew he was a Fall Risk. No one knew how long he was on the floor, when he fell, or how he fell. Rge most pleasant person was Ann, a nurse there. This is going to cost them!