Holiday Hunters Pointe

Robert

Holiday Hunters Pointe was a very clean place and the appearance was great. I liked the apartment that we were looking at. It had a large octagonal living room with a wonderful view. The space was great, too. It had 2 bedrooms and 2 baths, and it was just perfect. There was a balcony around it and it was very, very nice. We also ate lunch there and it was wonderful. All the people seemed to be very friendly, and they had a lot of different things going on there. They had pool tables and workout areas. They had transportation and entertainment from time to time. They also accepted dogs. The staff who gave me the tour was just very, very pleasant and helpful.

Judy

We visited a friend that's in Holiday Hunters Pointe. It was awesome, my mom loved it, she just said she's not ready to commit to anything like that yet. My mom's friend was just very satisfied and loves living there, so she's encouraging my mom to come join her. It was a lovely facility and I thought they were doing an excellent job. We didn't have any meals there, but Mom's friends assured us that the meals were great, with lots of different selections, and they're very happy with it. We visited the office with the manager, and we had a great visit with her. Everyone was very hospitable and very friendly. While we were there, there were a bunch of ladies that were quilting. We had a really nice walkthrough and got to see the library and where they get their hair done, and in the afternoon they had a three-piece band that was playing music for everybody. So it was just very nice.

elizabeth.marker

My family member was treated kindly, and with great care & love by all of the staff. The food is good & the place is clean. I really enjoyed the kindness that was showed to my mother.

Susan

My mother moved into Hunters Pointe. I liked the restaurant style and quality meal choices. So she gets several different choices for things, for breakfast, hot, cold cereal, eggs, however she wants. Other side dishes are available in the morning too, which vary from French toast, pancakes, waffles, and scones. They just have a delightful menu. I interviewed several people that were already residents there and asked them how happy they were, and they were really happy. Most of them had been there for years. Her room arrangements are, perfectly clean and brand new. However, I was not aware of a down payment that you make for the restoration of the room. So, they don't care what you do in the room. They don't care about nail holes if you hang up 100 things or anything like that. But after each resident, they take out the carpet and put in a new carpet and repaint, and so it's just like a brand new place every time, but it is equivalent to a month's rent that you don't get back. I wasn't aware of that, but I get it, and it's non-refundable. It was brighter, cleaner. and more lights and high ceilings than some of the other places I visited. All of the staff is absolutely fabulous, just so friendly, nice, and caring. My sister visited her, so she was leaving, and I was there with my mom for breakfast. As my sister was driving away, my mom got up from the breakfast table and stood at the dining room window, and watched her drive away. One of the staff named Robin could see that it was emotional for her, went over and put her arms around her shoulders. I'm sold on Hunters Pointe. I can't say enough.

MichelleMP

I lived there for a few months. Nothing but problems from the beginning. It was over a month before I had keys to the unit, It was about 3 weeks without a working refrigerator. Any food I had spoiled and was thrown out, then I had a serious issue with spiders. I finally got rid of them "on my own" using foggers. Final issue before moving was that my unit was flooded. I requested help many times only to be ignored. The foundation to my bed was ruined and had to be replaced at my own cost sadly. My wooden desk was also ruined by the water. The only help they gave me after 3 weeks was an industrial fan to use while water was still coming into my unit. I recently moved after providing them with 30 days notice and paid rent for that time as well. Now they have decided they want additional rent beyond the 30 days even though a 30 day notice is in the rental agreement. The employees at this facility are very good and try their best considering the conditions they have to work in. Management is horrible!!!!! They are rarely there and usually for just a couple hours a day and are behind closed doors. If your lucky enough to sit outside their doors and catch them for a conversation, they blame any problems and their lack of helping the residences on "Corporate". Covid is a big issue these days and in 3 months I never saw them disinfect at anytime in their facility. Many people died there not just from covid but from neglect. Management left that job up to other "tenants". They take care of each other the best they can. I do not recommend this facility!

Provider Response

Helen

Hunters Pointe was excellent. The person who took us around was wonderful and helpful. She took interest in our particular needs and made some follow-up phone calls. It's just unfortunate that we can't follow up on having my cousin live there, but she was very, very pleasant and nonjudgmental; all of them were. The rooms were wonderful and clean, and as we walked through the place, we could see some of the areas where people were playing pool and doing things like that.