The Villa at St. Louis Park

Linda L O

TOP.NOTCH. FACILITY I just spent 9 days there and in that whole time I was treated with excellent care and respect. The entire staff is very caring and I have nothing negative to say. The facility is very clean and the food good(we got served a full Thanksgiving meal on Thanksgiving). The aides were phenomenal!!

Yooper

Don’t put anyone you care about in this facility. My husband had a catheter in that needed to be changed. The nurse who change it didn’t get it in correctly causing bleeding and requiring a hospital stay to correct and monitor. Response to call lights is hideous. He has complained repeatedly about the response time overnight. Maybe they need to hire competent staff and add more staff for making sure patients needs are taken care of. Making an effort to check on patients without them having to push the call button would do wonders for patient safety snd care. The rooms have no overhead lights. For the long term care rooms, the family needs to provide a tv and a land line phone AND phone service. Having trouble getting the staff to work with him to get him out of his room to socialize for his mental health. I have been trying to get them to get him up walking too which hasn’t been happening.

Hanna39

My spouse stayed at the Villa of St. Louis Park for three weeks after an open heart surgery and our overall impression is quite favorable. Yes, there were some glitches, in the first evening when we thought that the hospital made a quick decision for him to be transferred and the Villa was not quite ready. There was another glitch - funny in hindsight - when his pants disappeared. Were taken to the laundry and no one told us. Several times the main phone line just rang with no one answering. And one time he was sent to an appointment with an empty oxygen tank! But the nurses and the therapists were caring and consciences and professionals, as were other staff members who arranged for transportation to appointment and the business office. Some may have been over their heads, but they tried their best. As a matter of fact, I wanted to leave envelopes with rewards for individual staff members but could not get hold of the manager to ask for suggestions.. It may have helped that my spouse possess and easy disposition, though.

AychB

Horrifying. Endless waits for nurses, sandwiches for dinners, horrible food, chronically understaffed. Some conscientious staffers but others who have given up. It is difficult to imagine a worse customer experience. Avoid at all costs.

lenorek

This faculty said my mother was okay acting paranoia/ dementia, and contributed directly to her death after a “fall” from “trying to get out of bed”. It never happened, she did not have the strength to try to get of bed. She was a hospice patient at the time so would not have had much longer, but as a result of their carelessness and I believe cover up of an accident during a transfer she died with a broken femur. After that, they failed to meet with me in spite of repeated contact attempts, probably worried about legal liability. I don’t want to sue anyone, I just wanted the respect of acknowledgment, a conversation, and for them to do better in the future. I am making a complaint to the Minnesota Department of Health for all the good it will do, but it’s something at least. Please keep your loved ones out of here.

Sjk8

I am not too impressed. Poor quality and the appearance of the care and building is just an indication they take government funding. I understand that people get what they pay for but it really shouldn't be so obviously lacking in every aspect, they get a hefty payment from medicare! Building has that old feeling and smell that nobody wants to send a loved one to and the entire ambience is a bit depressing. Care facilities have come a really long way, this facility could catch up with the times and improve the quality. Most of us will age and need care at some point, if you wouldn't want to live here yourself I believe that the facility management should make according changes It is 2020, care settings do not need to look and feel this way.

ratherdie

food sucks, aids are rude and disrespectful, kitchen staff needs to be fired

Janet Berry

I was a post operative rehab patient at the Villa in July and August of 2019. I found the staff to be unbelievably attentive, friendly and accommodating. In the six weeks I was there, we had a few days when they were a bit slow in responding to the help button. When I mentioned it to the nurse, they explained that they had a couple of new patients who required more than one attendant. The problem was solved by adding staff and was remedied in a matter of days. My room was large and very clean, with plenty of seating space for guests. I did bring in a reading lamp from home, as the lighting was not task oriented. The menu was varied and allowed for a lot of flexibility. I prefer to eat a larger meal midday and less in the evening, and that was fine. If all I wanted was a cup of soup and and a dessert, that was fine. Whatever I asked for, if they could provide, they did, and with a smile. The staff was so kind, from the nurses, t the therapists, to the aides. I was eager to return home, but genuinely sad to leave these lovely people who had treated me so well.

thomasdoris

my husband was there one day and the day he was on the floor he said he push for nurse 5 times no one came so he tried to go to bathroom his self what kind of place is this the food is bad all they do is sandw. no hot food the tv not working good

lmsm

My mother was there for one evening. She called and was upset that her room was too cold. I went there to check on her and realized her room was extremely cold. I wanted to leave with her but staff said her meds were not there yet and would be delivered soon. So, her and I laid in her bed with our coats and blankets on. It was so cold the staff kept apologizing and told me no one should be in that room due to how cold it is. Plus they said its cold everywhere and were hopeful that if I complained maybe maintenance would do something. I did not wait for her meds I took her out. Not only cold but was not very.clean.

ptfily

My uncle has received new assessment from a physician four days. The staff socal worker is apparently serving as a physician as she personally tdoes ok away medicOnce which had been prescribed for him. Staff refuse to pass along a message to the medical director. Very concerning.

advokatie

So disappointed to walk into a building that is so beautiful and then find that it's not representative of the care. Apparently on paper it looks like there is enough staff that people are actually "spoiled" during their stay. Not so. The eves I visited, there was one aid for all of the residents on TCU. Residents had to wait one after another for help with night cares, toileting and getting into bed. The nurse was either passing meds or at the nurses station transcribing doctor orders and so could not help with the patient cares. My friend got to feel that she didn't want the aid to leave the room, it would be virtually impossible to get her back when needed again. And she didn't want to call for help, because she knew the aid was so busy helping others. What an awful way for an elderly infirm person to have to feel. Especially when administration bragged about their staff to patient ratio prior to admission. There's nothing to brag about along these lines. Maybe it looks good on paper, but the reality is quite different. I have to say the food was better than I expected and the environment is kept clean. I'm also glad that it's a completely smoke-free building. I'm not sure, but I think if you're at North Memorial Hospital this is the TCU that they automatically send patients to for this area. If there's family members involved, I would recommend checking on other TCUs prior to hospital discharge for the patient, Visit in the evening or on a weekend. Not during the day when administration is there and they are most fully staffed on the weekday day shifts. TCU care is not cheap and people should get excellent personal care 24/7, not just a nice looking building and a smile.

BorisB

My observation is this: It is dirty and dingy. The staff is rude and uncaring. I would not put my worst enemy in there. They talk to the residents as if they were little children.

Marjo P.

My father was at the transitional care unit of this facility and did not have a good experience. The facility is newer and he had a big private room but he did not receive very good care. Although, the PT program seemed pretty helpful and beneficial. But, other than getting up for PT or OT, and for his meals, he was left in his bed the remainder of his day. He ate every meal alone in his room. But the real negative was how unclean the place is. He struggles with incontinence and was not cleaned on a regular basis, nor was his bed or clothing. He had not showered the day he was discharged and smelled very bad. His room also smelled very bad. I would not recommend this facility to your loved one.

Suzanne F.

The Villa at St. Louis Park has an excellent physical therapist. My dad was there primarily for the rehab following a hip surgery. The phyiscal therapy assistants were very good too. The rest of the care, we find quationable, and we were not overall pleased. The room is large, and the furnishings were okay. The food was horrible. The staff was not as skilled as in the other facility we’ve been to. They were rude sometimes. They were not very caring of who they are taking care of. One gentleman who comes in to help dad get dressed has no interaction; would not say a word when he enters dad’s room. One time, dad ended up having a big bruise on his ankle because this gentleman grabbed dad too tightly while helping him put on his shoes. We feel that they were not very responsive whenever dad needed something.