The Villa at St. Louis Park

Linda L O

TOP.NOTCH. FACILITY I just spent 9 days there and in that whole time I was treated with excellent care and respect. The entire staff is very caring and I have nothing negative to say. The facility is very clean and the food good(we got served a full Thanksgiving meal on Thanksgiving). The aides were phenomenal!!

Yooper

Don’t put anyone you care about in this facility. My husband had a catheter in that needed to be changed. The nurse who change it didn’t get it in correctly causing bleeding and requiring a hospital stay to correct and monitor. Response to call lights is hideous. He has complained repeatedly about the response time overnight. Maybe they need to hire competent staff and add more staff for making sure patients needs are taken care of. Making an effort to check on patients without them having to...

Hanna39

My spouse stayed at the Villa of St. Louis Park for three weeks after an open heart surgery and our overall impression is quite favorable. Yes, there were some glitches, in the first evening when we thought that the hospital made a quick decision for him to be transferred and the Villa was not quite ready. There was another glitch - funny in hindsight - when his pants disappeared. Were taken to the laundry and no one told us. Several times the main phone line just rang with no one answer...

AychB

Horrifying. Endless waits for nurses, sandwiches for dinners, horrible food, chronically understaffed. Some conscientious staffers but others who have given up. It is difficult to imagine a worse customer experience. Avoid at all costs.

lenorek

This faculty said my mother was okay acting paranoia/ dementia, and contributed directly to her death after a “fall” from “trying to get out of bed”. It never happened, she did not have the strength to try to get of bed. She was a hospice patient at the time so would not have had much longer, but as a result of their carelessness and I believe cover up of an accident during a transfer she died with a broken femur. After that, they failed to meet with me in spite of repeated contact attempts, p...

Sjk8

I am not too impressed. Poor quality and the appearance of the care and building is just an indication they take government funding. I understand that people get what they pay for but it really shouldn't be so obviously lacking in every aspect, they get a hefty payment from medicare! Building has that old feeling and smell that nobody wants to send a loved one to and the entire ambience is a bit depressing. Care facilities have come a really long way, this facility could catch up with the tim...

ratherdie

food sucks, aids are rude and disrespectful, kitchen staff needs to be fired

Janet Berry

I was a post operative rehab patient at the Villa in July and August of 2019. I found the staff to be unbelievably attentive, friendly and accommodating. In the six weeks I was there, we had a few days when they were a bit slow in responding to the help button. When I mentioned it to the nurse, they explained that they had a couple of new patients who required more than one attendant. The problem was solved by adding staff and was remedied in a matter of days. My room was large and very clean, w...

thomasdoris

my husband was there one day and the day he was on the floor he said he push for nurse 5 times no one came so he tried to go to bathroom his self what kind of place is this the food is bad all they do is sandw. no hot food the tv not working good

lmsm

My mother was there for one evening. She called and was upset that her room was too cold. I went there to check on her and realized her room was extremely cold. I wanted to leave with her but staff said her meds were not there yet and would be delivered soon. So, her and I laid in her bed with our coats and blankets on. It was so cold the staff kept apologizing and told me no one should be in that room due to how cold it is. Plus they said its cold everywhere and were hopeful that if I complai...

ptfily

My uncle has received new assessment from a physician four days. The staff socal worker is apparently serving as a physician as she personally tdoes ok away medicOnce which had been prescribed for him. Staff refuse to pass along a message to the medical director. Very concerning.

advokatie

So disappointed to walk into a building that is so beautiful and then find that it's not representative of the care. Apparently on paper it looks like there is enough staff that people are actually "spoiled" during their stay. Not so. The eves I visited, there was one aid for all of the residents on TCU. Residents had to wait one after another for help with night cares, toileting and getting into bed. The nurse was either passing meds or at the nurses station transcribing doctor orders and s...

BorisB

My observation is this: It is dirty and dingy. The staff is rude and uncaring. I would not put my worst enemy in there. They talk to the residents as if they were little children.

Marjo P.

My father was at the transitional care unit of this facility and did not have a good experience. The facility is newer and he had a big private room but he did not receive very good care. Although, the PT program seemed pretty helpful and beneficial. But, other than getting up for PT or OT, and for his meals, he was left in his bed the remainder of his day. He ate every meal alone in his room. But the real negative was how unclean the place is. He struggles with incontinence and was not c...

Suzanne F.

The Villa at St. Louis Park has an excellent physical therapist. My dad was there primarily for the rehab following a hip surgery. The phyiscal therapy assistants were very good too. The rest of the care, we find quationable, and we were not overall pleased. The room is large, and the furnishings were okay. The food was horrible. The staff was not as skilled as in the other facility we’ve been to. They were rude sometimes. They were not very caring of who they are taking care of. One gentleman w...