Chester Street Residence

Jack1234

The staff were wonderful and felt like family after our mother spent 9 years living there. The rooms allow residents to feel at home by bringing their own furniture and belongings. The facility is well kept and the food was excellent. We have no regrets about choosing Chester Street!

Provider Response

Ann

My friend currently is at Chester Street Residence in Royal Oak and it's been a great experience. It's a lovely home. The care is grand. There are no complaints at all. There are lots of activities if you're up to it. They treat all of the patients individually like everything is done based on the individual. It's a pleasure. Her room doesn't look anything like the room next door. Since my friend has been there, I've known some of the patients and some of the families of the patients. There have been no incidents. They're glad they sent them there. Some things that were impossible to do in their particular homes and in my home too, and they're being done there so well. It gives you at least a little peace. My friend is happy there. I'm happy there. It's a small residence and it seems to suit her. You would take anyone in there at any time. The staff is wonderful. Because it's small, they see all the residents all the time. I've had one lunch there and it's good. They have a great cook staff. My friend has a diabetic diet, and there's never been a slipup. Nobody ever gives her cake or ice cream. They're mindful of what their residents require. Sometimes if they have someone coming in with music or something like that, my friend will go down, but rarely. She's pretty solitary.

Dmerri

My mother has been a resident here for over 2 years. The care she receives is amazing. Her main caregiver is truly an angel and knows exactly what my mother needs on a daily basis. If there is any question , she checks with us to find out what our preference is rather than simply treating her as every other resident. We are blessed to know that our mother is treated with respect and as an individual, not a number. The staff goes above and beyond.

CUG

A good friend recommended Chester Street Residence. My mom was diagnosed with dementia and after a minor surgery she became much more confused. It was during covid and the shut down that we needed to place my mom somewhere. Marty and Scott were wonderful and helped us every step of the way. Because we were not able to visit my mom they even set up her room and made it very homey and comfortable. It was very difficult for my Mom at first but now she is very happy, has met some nice friends, enjoys the activities and loves the food. Moza is the chef and is from Italy and does a great job. It's now been just over 2.5 years and Marty, Scott and Trish are still there and very caring and always helpfull !

Philipma

I have a uncle in here. The place is so clean, the food is wonderful and the staff goes out of there way to be kind and helpful.

lmaniaci1

I needed to come on here and express just how impressed I am with this facility. The staff, managers, owners and facility as a whole exceeded every expectation I could’ve had. At Chester Street Residence they truly care about the residents and their families. My uncle has been to a handful of other living/assisted facilities but none hold a candle to the care, attentiveness, consideration and kindness that this residence has demonstrated. They treat him like he is their own family. The medical care is top notch, the physical and occupational therapy is so helpful and successful, I didn’t even know the progress he’s showing was possible. My uncle has a room with a view, I was given an access card so I can come and go when I want/need. He is so happy there and as a family we couldn’t be happier he ended up here. I cannot say enough kind words about this place and the people that run it. Marty and Trish do an outstanding job of assuring the families that their loved one is being taken care of to the fullest extent. They deliver on every promise! The caregivers are so compassionate and loving and I can tell they truly come to work because they want to and they want to make a difference, and they are!

jmkay

I am a friend of a resident and visit her weekly. The staff is so warm, kind and friendly. The community is beautiful and the rooms are very spacious. This summer I've had the opportunity to join my friend for lunch on the patio and food is delicious and they know exactly what their residents love. I've met the owner a few times and it is very obvious to me that everyone loves the residents as if they were family. I highly recommend Chester Street Residence. No matter where you walk in the building it looks and smells wonderful is very clean. they also have activities every day for the residents to participate in.

Grant J.

Where do I start?! Let me start by saying this place is CLEAN! Everyone who has come to visit has mentioned this fact as well... There is always someone wiping something, vacuuming, dusting, etc The staff is incredibly pleasant and extremely attentive to the residents needs and overall comfort. It is obvious that they genuinely care about the residents and enjoy their job! The facility offers a variety of activities throughout the week, which the residents really look forward to! This is TRULY a family run facility, with the owners onsite almost everyday of the week, and always only a phone call away. It was this fact that really made Chester Street Residence the correct choice. Chester Street Residence(CSR) is a wonderful facility that I would highly recommend. From its well manicured landscaping to its secluded, cozy patio

JHR

I wish could express my gratitude for the extraordinary care, attention, and thoughtfulness of the owner, managers, and staff of Chester Street Residence, but simple words are just not enough. Calling this a facility for assisted living and memory care holds deep meaning for everyone at Chester Street. They truly care about helping the residents live their days comfortably and making happy memories. They are incredibly kind, considerate, and welcoming of the family members as well. The residents are known by name and cared for as family. We have had a few experiences with care for our uncle that has been less than attentive. But, at Chester Street, he is receiving care that I did not even know possible - medical care, physical and occupational therapy, emotional support, assistance with general hygiene, and most importantly a fist-bump and a smile on the regular from the AMAZING staff throughout each day. My uncle had suffered some major medical set-backs over the past few months. When I came to Chester Street Residence searching for an apartment and help for him, Marty and Trish hugged me and said he would be safe and happy there. No truer words have been spoken. My uncle was given an apartment with a view, I was given a key card to visit whenever I liked, and we were both blessed with a new home where there is love. We are both eternally grateful to Chester Street Residence and look forward to all the days to come in this wonderful care home!

Trina

We toured Chester Street Residence, and they were larger than the other one I saw. They could accommodate around 50 residents. The staff who gave us the tour was very accommodating. We saw a large studio room, a game room, and the dining room.

Eleanor

My aunt is staying in Chester Street Residence memory care. They're a 5-star place. They take good care of her. They make sure that she's secure and that she doesn't get out and they make sure that she remembers her meds and to clean up after herself and take good care of her. The staff is phenomenal. I take stuff to them all the time and they're so good. The food was great. I've tasted it myself, and it is delicious. The facility is very nicely done. It couldn't be any better. It's just a beautiful place. They have activities and all kinds of things that go on. I'm just so happy that my aunt is there and being well taken care of. I have visited other family members elsewhere, and this one is the best.

Philipp

My father has been in Chester Street Residence for six months now. The people are extremely friendly. The food has been very good. They're very good to my father. They're easy to get around. They're clean and well kept. They've had cards, they've got physical therapy, they have gatherings, birthday parties, and movies playing. The place has just been tremendous. They've kept my father very active and his mind going. It's been a tremendous value for my dollar.

Myra

I had a friend that was at Chester Street Residence and I visited her. It was a very nice place for her to be. She enjoyed the people. The people there were just as nice as they could be. I thought it was very clean. She really enjoyed the food. It was just a very nice experience.

Angela Kramar

My mother was in another memory care facility for the past two years and fell. She was sent to the hospital for just under two weeks. We were informed of her discharge with just a few hours notice from the hospital. The facility she was residing in informed us they weren't going to take her back in that moment because they felt they could no longer care for her without us also providing 24/7 independent care. We weren't in a position to do that. I'm sure most people aren't. My and husband and I were referred to The Chester Street Residence. Marty and Trish met with us within an hour. We were extremely distraught and lost. They both put our minds at ease immediately and made the transition from the hospital to Chester Street seamless. My mom has been there for two weeks and we are very pleased with the staff, communication and facility. We appreciate all of their support and wish we would have known about them a lot sooner. My mom does have a part time independent care giver who has been with my mom for four years and visits almost daily. She was never happy with the previous facility and is very happy with the care she is receiving here.

Shari

Staff was ver friendly and kind. Extremely helpful. I felt my family member was well cared for.

Mark

My friend is in Chester Street Residence. I've been there numerous times. The director who runs the place is a very nice person, she understands what needs to be done, and the staff there is great. It's clean and updated. It's a nice facility. They provide numerous things. She gave me a list, but it seems that there's quite a bit going on there. Everybody seems to be pretty happy there. I've looked at a few other ones, but this seems to be top of the line.

Penelope

I chose Chester Street Residence for my husband, because they are able to do his wound care. The staff is delightful, and the place is very clean, bright and cheery. My husband's food is very good, too. They do crafts and they have a big room for movies and stuff like that.

jcav

We are so grateful to have found Chester Street Residence for the genuine, loving care of our parents. We moved them into Chester in 2020 at the height of Covid restrictions. We weren’t able to enter the building to check out the facilities before or after moving them in. Such a trust walk! The Executive Director at the time Kathy did everything she could to help us, including a Facetime video tour, sending us room diagrams, and personally setting up our parents’ rooms since we could not. Our father, initially very resistant to moving in and far more independent than our mother, quickly changed his mind and would say each time we spoke with him “We’re in the right place. Thank you for bringing us here. The food is excellent. The staff is wonderful. I’m so grateful to have help with your mother.” One of the other assisted living facilities we considered had an About Us page showing the “staff” of the facility: 30 pictures of corporate executives in business suits. Chester Street Residence is not this! Owner Marty and his son Scott run Chester Street like a caring family. Marty has been available to us 24x7 for any of our concerns or needs. The current Executive Director Natalie is an excellent listener, taking in the care information we’ve needed to relay. As our parents have had different health crisis that involved hospital stays and specialist care, Natalie and Marty have been quick and efficient at acquiring medications and organizing additional care equipment. They are both attentive, caring, and available for our questions and consults about next level care needs. They’ve been an amazing support team for us. Natalie often goes above and beyond, like offering to bring my sister dinner at the ER when our father was rushed in for a post-surgery issue. Care givers like Tina, Lakeisha, Lachante, Carla, Mia, Nathan, Paula, Ron the maintenance man, and so many others at Chester are warm, kind, hard-working and very interactive with each and every resident. With Covid restrictions lifted, we visit frequently and I often see care givers spending 1:1 time with even the most incapacitated, least responsive residents. We’ve learned to accept that things aren’t always perfect when elderly health and care needs are in constant flux and decline. But we have been impressed again and again by the true desire Chester management and staff have to make things as good as possible.

Joanne

I was very impressed with the location of Chester Street Residence. It's very clean and very homelike. I was very pleased with their situation, but you would have to be private pay there. It was very pleasant. There were not many people out in the dining hall. The rooms were very clean. I was pleased with that. They said they wanted it to be as homelike as possible. The owner gave me the tour and he was very helpful to me. Their dining area was very nice and clean.

LMK2

Chester Street Residence is a very nice facility with wonderful staff. My mother has been at CSR for four months now and I couldn’t be more thrilled with the care she receives and her quality of life there. The rooms are fresh, spacious feeling and nicely updated with big beautiful windows. They are safe and accessible. The common areas are cozy and welcoming. There’s nice landscaping and a large outdoor patio full of umbrella tables and freestanding swing benches. The aides are amazing, so kind and caring. One or both of the owners, Marty and Scott is there every day. The director Natalie is also there just about every day. They all make themselves available to any question I have and respond/resolve quickly. I noticed right away how all the staff from the owners down interact with each other and was impressed. They treat each other well, with respect and there’s a sense of family. I cannot say enough about the team at CSR. My mother is very happy there, she adores her main aide, the arts and crafts, and loves the food. They have daily activities like crafts, music, movies, games, birthdays and holidays. The Covid policy and protocol is great. They go out of their way to keep everyone healthy while facilitating safe family visits. There’s literally nothing I could think to improve on at CSR. I’m so thankful that my mom is able to live here, I can’t imagine any other place coming close.

Mrs.Fig

WE ARE SO VERY GRATEFUL FOR CHESTER STREET RESIDENCE & THE STAFF! Everything about Chester Street has been a wonderful experience for Mom, as well as all our family. The owners, Marty & Scott (father & son), are regularly on-site & very involved in the daily life at Chester Street. The staff's personal interest in, and the hands-on care of the residents, is amazing! Following weeks of recovery from a serious debilitating stroke, Mom could no longer live on her own. We furnished Mom's room with her own furniture, decorations, paintings, & personal belongings. Along with daily needs, Mom still needed regular physical, speech, & occupational therapy, which she received right on the premises -as well as get her hair done weekly! Also, before covid, our large family could get together downstairs. Mom has always been happy with her "new home", and felt that God wanted her to be right there at Chester Street. We are SO VERY THANKFUL for the great love & care Mom has received from all the staff at Chester Street Residence! After 6 years, Mom is still living with a great mind & in fairly good health for 92 years old! The only better place for Mom is when she gets to Heaven

M.T.

We did a tour of Chester Street Residence. We saw only staff that were at the desk; there were one or two people there. All the doors were shut, I don't know how they could think they could see inside these rooms because I can't. I really didn't see any amenities because they weren't eating at the time. There is one amenity that was really nice; they have an outdoor patio, and they're buying all new furniture for it. That was very nice. They have shown the room from up in the hall, and they didn't take me in or anything. They claim that they have activities, but I didn't see any. I saw the owner, he was fine. It was alright.

Provider Response

Peggy

Chester Street Residence is the best. My husband has been there for a month. He can't walk, he can barely talk, and he can't use his hands. He's in his own room, but he does have help with everything that he needs. It is perfect. You can always get a hold of the director 24/7. Her name is Natalie, and she is wonderful. She helps us with everything we need. They are very strict as far as COVID testing and whatnot for visiting. You can only have a COVID test within the week, and you have to have it anywhere you can get it, but they will do it for you there if you need it. They've just been absolutely wonderful. They've been helping me with transportation and getting him to eat different things. They've been talking to my daughter who lives in Georgia because she's more up on this stuff than I am, and she knows I'm very overloaded at the moment. They have all sorts of stuff. They have different art classes, which we are going to try to get my husband involved in because he is an artist. (He's a retired General Motors automotive designer.) He has his own room. They're all private rooms from what I understand, and you bring your own furniture. I went out and bought him furniture, a TV, and all the things he would need, so that was no problem whatsoever. Natalie made sure there was someone there to take everything out of my car when I came to drop it off. This place is just perfect. It's a little older, but they have remodeled it quite recently. It used to be a nursing home that had eighty beds; they're down to fifty now and that's it. That's all they want, and they don't want any more than that. They have memory care, and not all nursing homes have that. They work with you all the time on everything, and if they don't know, they'll find out for you. I have interacted with a lot of the staff, and they're wonderful. My husband has only had problems with one of them. He is very impatient right now. He had been locked up with nobody coming to talk to him or taking care of him, and he wanted to come home. Well, they're very well taught and well trained, and I haven't had any problem with any of them yet. They have good food. The minute they brought him in the door, they started feeding him, and he wouldn't stop eating for hours. I'm not really fond of them having two floors; that's the only thing I can fault them on, and that's my personal problem, not theirs. I would rate the activities a "four" simply because they are more female oriented than male oriented. They're the most expensive one I've seen, but we get what we pay for. You're paying for what you get, so it seems reasonable to me.

Aadagraham

Chester Street Residence was the best choice for my father. I cannot say better things about this facility. It was a perfect fit. The room was very large and clean. Although my father did not take in any activities, they were available if he desired. The entire staff was extremely attentive and caring. Very professional and kind. We spent a lot of time researching a facility for my father, and this place by far was the best for us. I would recommend Chester Street Residence to anyone in need of caring outside the home.

Jmcav

I am living at Chester Street Residence with my wife and we each have private rooms, with private baths, cable TV and private phone lines. The community is run be Marty and Scott, father and son owners, who are in the community every day. All the medication is arranged through the pharmacy that they use and is passed timely and promptly daily. The food is served family style and is wonderful. The caregivers, care and service could not be better. We really enjoy living at Chester Street Residence and being part of the community.

Marjorie

First Impression - no unpleasant odor - ever! Friendly, kind, caring efficient staff took excellent care of my husband for 2 years and was equally as kind to me and my family. Placing my husband in a facility was difficult but necessary. I never had occasion to regret choosing Chester Street Residence. He was happy, content, well fed, well cared for; he never asked to "go home." It quickly became home. I never hesitate to recommend Chester Street to anyone needing a fine placement for a loved one.

MrsLiz

Great personalized care and support in a secure and luxurious setting. The outdoor patios and private rooms are favorite features.

GMM

This facility provided a very positive and was outstanding in the care of our loved one. It is run with a common-sense approach that deals with residents as well as family members in a way that is very positive. The Staff is very helpful and respectful of both their Staff and Residents. A close friend recommended this facility and it proved to be an excellent choice!

Deborah Silver

My partner of close to 20 years has been a resident at Chester Street since April of 2020. Owners Marty and Scott S. not only do an exceptional job of setting and maintaining a high standard of care, they are available and responsive to me-a family member. The willingness and ability to keep me in touch with all aspects of his care is so important during a time when visitation is not permitted due to the threat of the covid virus. The facility administrator Kathy O. is exceptional in every regard. I feel confident he is getting excellent and humanitarian based care.

Jean Pingel

My father, Bill, has been a resident at Chester Street for over 4 years. The facility is warm and inviting. The residents are treated with respect and dignity. The staff is always friendly and helpful. It is comforting to know that my dad is surrounded by people who truly care for him. This is evidenced by the big smiles and laughter that comes from all who greet him. We are appreciative and grateful for the wonderful care he receives.

Sherer

Both of my parents have stayed here. The caring staff has always made this a much more pleasant situation. They offer many different levels of care within a much higher caregiver to patient ratio than found at other facilities. Individual rooms w/bathroom. Bingo to flower arranging, many activities are offered.

Melissa

So happy that my sister is in a nice, safe place. She has early onset dementia and it's hard to live away in another state. I'm very impressed with the ownership and care of our loved one. She appears happy and well adjusted, eats well and seems very cared for when we visit. The staff is so nice and engaging.

Margaret

If you are looking for exceptional hands-on care for your loved one, then you should consider Chester Street Residence. It is a relatively small facility (52 private rooms) on two floors. It is owner operated by Mary S. and his son Scott which I appreciated because they were always accessible. The downside is that there are not many activities for the residents (one per day), but this became less of a problem as mom's advanced dementia prevented her from participating. Lack of activities was offset by a truly caring and compassionate staff !

RamiGar

This place is phenomenal. My mother has been living here for 1 year now. She has dementia. Every time I visit she is awake, clean, out and about. Her room is spotless. Every staff person knows her and treats her like family. There is no turnover which is unheard of in this industry. The food is delicious. She was in 2 facilities before this one and there is no comparison. They take care of her every need. Every medical professional she needs comes there so there hasn’t been any need to drag her out to appointments. I can’t say enough amazing things about this place.

je8321

Our family is truly grateful to the staff at Chester Street for the care and assistance that they provided to my Father and our extended family during his stay there. Their patience and kindness was blessing. I would not hesitate to recommend the facility to a family that needs to make a difficult decision for a loved one.

Yellowsapphire

My dear Mom was a lifelong activist for equality of all people. Her health had gotten worst and she had to enter an assisted Living facility , so I began the search. After visiting over six places in the Oakland County my frustration grew, so a dear friend suggested Chester Street Residence. I called and no kidding the owner Marty answered and was willing to meet that day. Whew, at least the people in charge were accessible! Well, we selected Chester Street Residence and moved my Mom into the brand new rooms. She was thrilled with the staff, especially Nina, Jasmine and others. The maintance supervisor Ron, hung up all the pictures and installed the TV etc. What a huge benefit. She remained there through-out her last days with lots of TLC .With much appreciation to Chester Street Residence.

Kathy071383

Chester Street was excellent and seemed like a nice place to live. The staff was amazing, very warm, very welcoming, very smart and very knowledgeable. The dining area was remarkable.

leemag

My siblings and I were very happy with how my father was taken care of. The care givers were very kind and my father really appreciated their friendliness. Marty was always there for us. My father was there only five months but I am grateful Chester House was there.

jheath

My mother-in-law lived at Chester St. for almost two years. We knew from our first visit she would be comfortable there. The residents were happy, the staff was friendly and welcoming and the facility was lovely, clean and fresh smelling. Each resident has a private room and bathroom with a roomy shower. It was very comforting to my mother-in-law to be able to furnish her room with her own familiar belongings. Marty, the owner, models his mission statement every day and hires staff that follow his lead. They provided exceptional care and compassion to my mother-in-law. Its small size provides an atmosphere where you can get to know and care for the other residents and staff. We will miss every one of them.

Patti645188

My dad moved into Chester Street Residence a week ago. It works best for us because no matter how long my father lives there, he’s guaranteed the price will never go up for the rest of his life, and they include a lot of stuff that the other places don’t include in that fee. It includes his incontinent care and his medicines. They have a doctor there every week. My dad has his own apartment. They have nurses on staff. They offer a barber shop. They have PT and OT on site, and the staff is very knowledgeable.

GerriD

Chester Street Residence is a truly unique place. The staff are friendly and professional. Management is top-notch. Meals are nutritious, tasty and creatively presented. There is nothing institutional about this place. My mother was here for 2-1/2 years, and I cannot say enough good things about her stay.

Lmcpmm

From our first interview with Marty, the owner/director of Chester St. Residence, we knew we had stumbled on a unique facility. Marty's philosophy on elder care is compassion for the individual and his/her family, and Chester St. is the embodiment of that. Marty provides highly personalized care for the residents, and keeps in close contact with the families and staff. His management style is hands-on : he knows and oversees everything and everybody at Chester St. on a daily basis. The facility is attractive and fantastically clean & fresh smelling. The rooms are private, each with a great bathroom.Residents bring their own furniture / favorite items, which establishes a sense of home and security. The aides are all fantastic! They are energetic, cheerful, and genuinely care for each resident. They know each resident's likes / dislikes, habits, sense of humor and personality, and take the time to interact with each one, forming personal attachments. Each resident receives however much care he/she needs at the moment, without question and with total compassion. One additional feature sets Chester St. apart : the fixed pricing. The monthly rate covers all current and future care needs. So even as the resident's level of care increases, the rate does not. Chester St. provides all levels of care, including hospice / end of life care. The personalized level of care provided is what really sets Chester St. apart from other facilities. Chester St. is a perfect fit for anyone who wants / needs excellent, highly personalized care in a smaller, private environment. Its size, personalized approach, management involvement, and pricing make Chester St. a unique assisted living facility. We highly recommend it.

Greg and Lori Marsh

Words cannot adequately express all the wonderful things that Chester Street Residence did for our mom and family. We also can’t speak highly enough of Marty and his staff at CSR. Their exception service was evident from the very first moment that we contacted them for our initial inquiry about their services, through the transition of moving in from out of state, and then for the 2 years that we had a loved one there. They are more than an assisted living facility. They are like a family and care about each other as such. This personal level of care was extremely valuable as our mom needed more and more care with the level having to be modified throughout her stay. We knew that the staff truly loved and cared for our mom. It was nice to have a beautiful facility that was modern and clean. There are a variety of room sizes to accommodate different needs. It was especially nice that the residents there are more than a number as the facility is not overly large. The smaller size lends itself to a more personalized approach and a closeness with the staff that you don’t experience in larger facilities. Most families have to consider pricing when looking for a home/facility. We appreciated the pricing plans as being fixed regardless of the level of care needed. As having a person that was fairly independent at the beginning, through declining health, to her final days of being confined to her bed, it was a relief to not having to deal with an a la carte plan for her care with all the uncertainty that goes with this type of set-up. We KNEW that consistent care was provided at whatever level and this was a huge relief. We highly recommend checking out Chester Street Residence!

LuAnn Linker

At the age of 95 my mother fell and broke her hip and leg in 3 places. In addition she has severe macular degeneration. Until then, she had been independently living at a senior apartment complex. In a moment all our lives changed! Initially, I took her into my small home. However, it was not equipped for her needs and frankly, neither was I. I am fortunate to have found Chester Street Residence. Marty, the owner is experienced in elder care and dealing with their families. The staff is all friendly, compassionate and helpful. I can’t say enough about how wonderful and attentive they were to my mother and our family. She lived at the facility for about 1 ½ years. We recently transferred my mother to a different facility because she improved so much from the care at Chester Street Residence that she could return to a more independent living situation! Not bad for 97! We will all miss everyone at CSR. However, if my mother ever requires a higher level of care, I will not hesitate to call. Marty and staff, thank you for being there for us through such a difficult time in our lives!

Barb Sprinkle

My mother was a resident at Chester Street for 3 years. We have always been very happy with the care she received. Marty, the owner has always been a great support for us. We as a family would highly recommend this facility. The family of Barbara Jean

KMILLEN

This is the perfect size for great care. The staff was fantastic, not just with the care but as friends to my dad. We had an eight month stay with not one complaint. The owner is always available and willing to help. You would have a hard time trying to beat the price and care. Thank you Chester Street Residence The Millen Family

Anonymous110260850

We like the size of Chester Street Residence. It is small. There are only 39 residents. The owner/director is very compassionate. The rooms are very nice and very clean. They watch movies and play bingo. They also have entertainment and live music. It is excellent. I cannot say anything negative about it. They have been very cooperative. There is a doctor on staff, and he is available 24 hours a day every day. There is also a nurse on staff who is there every day.

cortrig7

At the young age of 69, my father found himself unable to maintain stable health even at an independent living residence. Before Chester Street, he had been living at an independent living facility with over 100 residents. His diabetes and depression proved such a facility to be inadequate for him and his needs. I live out of state and as his POA, I had a short time to find a new home for him. I visited/interviewed several group homes in the metro Detroit area, ranging from 4-30 residents. I could not be happier with our choice to make Chester Street his last home. Although Chester Street had a higher monthly bill than may of the others that I looked at, it was well worth it. Marty, the owner was an excellent communicator. His experience in elder care is invaluable. He was a great ally to have, dealing with my fathers illness long-distance. The in-house staff was great and really made my father feel at home. Marty had recommendations for everything my father needed from a general practitioner to specialists to hospice at the end of his life. The facility is clean, welcoming and seems to be well designed for people of all abilities. My father never had any complaints about the food (which was not the case with any other facility he had frequented). If you are looking for a place for a person who needs a lot of personal attention, you need to visit Chester Street Residence.

Caring95916050

Chester Street Residence seemed okay, but I wasn't very impressed with it. I didn't care for the room. However, it could be good, you know, it was hard to tell. It was clean. They seemed kind of nice, but they kind of reminded me of a hospital. I saw the dining area and I wasn't impressed.

Provider Response

Ella7

I can't say enough about Chester Street Residence. They were wonderful. My father was able to get PT, OT, so he was on the process of getting some speech, but he ended up getting sick. So he really wasn't there very long, but the staff became very attached to him in a very short amount of time. It is small so they know all the residents and the food is wonderful; I couldn't say enough about them. His room is a nice size. The rooms are different prices, They have a dining area and a commons area as well as a really nice outside area where they barbecue and eat.

SMcK

My brother was a resident at Chester St Residence for 22 months. The care he got at CSR was exceptional. He was in another facility before and was spending more time in the hospital than at the facility. He is a fragile diabetic and needs precise diabetic care as well as good nutrition. He got both of these at CSR. The staff was always on top of his blood sugar and how he was feeling/doing. In the 22 months there, he only had to go to the hospital two times. Both times when he was transported to the hospital, Marty, the owner of CSR, went with him and stayed with him until I could arrive from 90 minutes away. This level of personal care is the rule not the exception at CSR. Being it is a small facility (39 beds), all of the staff were very familiar with him and gave him personal attention and loving care. They made him feel like they were all friends and that they cared about him as a person. Especially Ms. Latreece who cried when he had to leave to go to a Medicaid nursing home fearing he wouldn't be getting the level of care he needed. And, although he is getting excellent care there, he misses the family atmosphere and the personal caring touch he got at CSR. The food there is homemade, nutritious, great tasting and well balanced with the needs of the residents in mind. Mozza, the cook, is fabulous. She makes sure each resident gets the proper food for their needs and even makes homemade Birthday cakes for them! John, the maintenance man and Jack of all trades, is always there to help. He has a terrific sense of humor (as only a stand up comedian - his passion - can have). He makes everyone smile and brightens their day with his quick wit and friendliness. I also was happy with the security at CSR. The resident's family member has a key card to get in and out but all others must be buzzed in and are checked out by the staff. So your loved one is safe and they cannot wander out because the key card is needed to get out also. I highly recommend CSR to anyone who has someone who needs not only great care but would love to feel like they are at HOME.

T3 family

Chester Street Residence (Royal Oak, Mi) - Is one of the 'best' facilities we have been in or seen. The care given to the residents is very personal and individualized (what they need, when they need it, and most importantly at their pace). I know that unlike some other facilities when you leave, you don't have to worry about what is, or isn't being done. If you loved one is being taken care of or not. The care givers build strong bonds with the residents and really get to 'know' them (likes, dislikes, when they are having a good day, or when something is off). The building (including the rooms) are kept extremely clean. The food is outstanding (truly home cooking). The facility may be small but I think that adds to the feeling of 'family' and a home.

mgtkrtz

Oh my. This is a fantastic facility. The care that my parent receives is top notch! She had been in a different "assisted living" facility previously. The difference in the level of care is the difference between night and day! Mom is comfortable and feels at home. She has built relationships with the staff and other residents that seem to enliven her. I know that if she feels she needs ANYTHING there will be an effort made to help her fulfill her need. The food is delicious as well, as mom has gained weight in just 3 months! I do not worry for her health or safety. She receives medical attention as needed, no fuss or hassle for her or me. No one can gain entrance to the facility that does not have a computerized key, or is "buzzed" in by the front desk. It is a good feeling to know she is as secure there as she was in her own home, (if not more so). What can i say about Marty? Have you ever had the pleasant experience of speaking with someone who pays attention to what you say? Every time? Effortlessly? Marty is that person. It doesn't matter who you are, or how many people "need" his attention, if Marty is speaking with you, then he is focused on you. This goes for the residents, their families, the staff, visitors, just everybody! The care here is GENUINE and is a GREAT value.

dblynn

Chester Street Residence was very close to my parents' home. It only had about 39 beds. It was beautiful and clean-looking. It was easy to know where you were at because it had just one hallway. We didn't get lost in it. One of the things I liked at the time of our visit was they were playing soft music in the background. It was very relaxing to be there. It also seemed like the staff was a caring set of people. The one thing about it though is that the patient has to bring his own furniture.

cersoul

This is the letter I sent to Chester Street. My Mom was a resident there. To All the Staff at Chester Street Residence, I want all of you to know how much I appreciate the care and love you gave to my Mom while she was at Chester Street. I also want to express my gratitude for all the quality care, and for all the big and small things you did to make my Mom’s day a little brighter every day. This was a very stressful time for all of us and you all made it as comfortable and pleasant as possible. As you all know, it is very difficult for anyone to have to leave their home after 48 years. My Mom was a very independent, healthy and active woman prior to being diagnosed with ALS. I wish you all could have known her before her illness. It was hard for her to become so dependent and have to rely on others for almost everything. Everyone at Chester Street did a great job of making her feel welcomed, cared for, and loved. You also did that for me and for my son as well. If someone has to move to an assisted living, then Chester Street is a very good choice. I have a couple of special thanks I would also like to mention (although all of you touched my Mom or me in some way). Aundrea- you could always get my Mom positioned just right, and she felt a special bond with you. Thank you for bringing your kids into meet her. She really trusted you. If you ever decided to become a nurse, I think you would make a great one!! Lattrice, you were so warm and loving to my Mom and really took the time to get to know her. I so appreciated that. Deidra (I hope I am spelling that right), my Mom always told me what a great job you did with her for her showers. That was important to her and to me. She felt safe with you. John-you always made her smile, and even laugh. That was a hard job the last few months but you did it and I will always be grateful for that. Marty and Alexis-Thank you for always keeping me apprised of what was going on and for all your support every day. Please keep up the great work you are ALL doing. I appreciate each and every one of you, and I appreciate that there are people like you doing this difficult job day in and day out.

Robert25

My stepfather was in Chester Street Residence and it was close to my house. The facility was clean, newly renovated and well-maintained. I liked that it was not overly big so it was easy to get around. They are adequately staffed and the owner was always there. I would recommend that other people check this place out.

Clarence's "Favorite" granddaughter

Can't say enough wonderful things about Chester Street and it's friendly staff. We were often greeted by name when visiting and loved the quaint and charming atmosphere. Between the carpeted bedrooms, luxurious bathrooms and warm and cozy dining facility we felt like Grandpa was staying in a luxury hotel. The best part is there is no "odor" when you walk in. When a resident has an accident, the package is quickly placed in the trash OUTSIDE the building. That's a first for those of us who have frequented other nursing homes. The most amazing part was when Grandpa was rushed to the hospital. Since no one could quickly get to the hospital, the owner, Marty, actually accompanied Grandpa in the ambulance and stayed with him until a family member arrived. You can't ask for a better hands on owner than that!

humanity

I am a retired Intensive Care Registered Nurse and Co-Guardian of an elderly 91 year old dear gentleman friend with multiple health issues and confined to a wheel chair. Following a serious illness and long term rehabilitation, he needed more care then the assisted living facility he had resided pre-hospitalization could provide. I chose Chester Street Residence. The following is my observations of Chester Street Residence over many months. (I am there at least 3-4 days a week) Chester Street Residence provides all the traditional services an Assisted Living Facility can provide but also has the unique ability to provide a high level of care traditionally found only in nursing homes and Hospice. Amazingly this facility manages to provide a home-like environment combined with thorough professional medical care which elevates each resident's quality of life tremendously. All the staff, including nursing, administrative, maintenance and kitchen show a warmth and compassion towards each resident that is unbeatable. Their philosophy seems to be "Treat the body and soul." No-one is ever to busy to walk by a resident without giving a friendly tease or some form of affection such as a hug even to those residents stricken with dementia or Alzheimer's. This unusually found high human contact with each resident not only provides comfort but also verifies each residents emotional and physical condition continually through out the day. The dining room is elegantly designed and encourages socialization and interaction amongst the residence as well as family/friends. The meals are cooked daily at the facility and are nutritious and delicious. I have attended meals numerous times over the months and I am amazed to observe special diets and special needs such as assistance with meals as well as a residence likes are provided effortless and cheerfully. Following meal time, it is not uncommon to see residents, their family members/friends and staff engaged in activities such as cards, puzzles, ice cream, making crafts for a specific holiday etc. The room is often filled with warmth and laughter. All the residents' rooms are located along one hall with the nursing station, library and dining room in the middle. This provides the avenue where if my gentleman friend is sleeping or napping in his room, he is visible to the staff numerous times each nursing shift. The resident's rooms are effectively laid out to accommodate elderly mobility and handicap aids. Each resident can furnish their own room with their own furniture and articles which maintained familiarity and comfort to my elderly gentleman friend. The rooms are large, bright and designed to eliminate clutter which allows him to migrate easily in his electric wheel chairs to his personal articles. The bathroom as well is designed to accommodate both he in his wheel chair, (toilette aids, bars to grab, shower stool etc) and nursing assistance without being cramped. My elderly gentleman friend has progressed from an initial marked level of confusion, dependency and depression to a more independent, happy go lucky fellow with lots of smiles. It warms my heart watching him buzz around the facility in his electric wheel chair teasing all who cross his path. When I leave the facility following my visit, for the first time, I feel comfortable knowing he is safe, happy and professionally cared for in environment which is truly unique. I have never witnessed a facility (either in my personal life or medical career) that can match the nurturing, caring, compassion and medical professionalism consistently displayed towards its residents. This is the way it is suppose to be and there .... IT IS!

Ken's daughter

After the passing of my mom, I was having a hard time finding a home for my dad who required medical care than most Assisted Living facilities were not willing to consider. Thank goodness I was told about Chester Street Residence. From the moment my daughter and I toured the facility, we felt this would be the place for dad. The wonderful and caring staff, nutritious meals (and dad's favorite part"¦dessert!) and medical care beyond compare, it is everything we could have hoped for dad. From the moment he visited Chester Street and met the staff, he was ready to move in. Thank you to all of the staff for everything in making dad's life better for him and in turn for his family. An exceptional facility.

Caring512013

My mother is staying at Chester Street Residence. It is a very loving home for people who need assisted living. My mom has Alzsheimer and has been cared and loved by the exceptional staff working there. They are extremely accommodating and receptive to her needs. The Enviroment at Chester Street Residence is a calm, loving one, where my mom gets good nutritious food, exercise, and plenty of one on one care. She is happy here, and I'm extremely thankful to both the staff and the management. You and your loved one will also find loving hands here, don't hesitate to visit this wonderful facility.