Medilodge of Richmond

Nancy

My mother was at Medilodge of Richmond for rehab and it was horrible. My experience was awful. They neglected my mother, who was not able to get up to go to the bathroom on her own, did not do anything on her own and was in a lot of pain. She would call for help and it would be at least sometimes an hour, hour and a half, before anyone even looked at her. One day, she sat for 6 hours before getting back into bed. I had to go to the administration and discuss these issues with them, and then things improved a little bit for a while. And then they started sliding right back down again. So, I was very disappointed. They said that the staffing was completely great and they didn't have to wait on anything, but my mother was ignored, for the most part. I was not impressed with that at all. I would never, ever send a loved one back. The facility looked OK. It smelled half bad depending on what crew it was during the day. The nursing staff itself was sufficient. The aides were not sufficient; they did not have nearly enough. Some of them were not very caring at all and did not give a hoot about the patients like literally running off and taking garbage out instead of taking my mother to the bathroom. Their staff was less than mediocre. According to the numbers, she said she was fully staffed. According to the service my mother got, they were extremely understaffed. Their food was pretty pitiful, frankly, especially on the weekends. And it was always cold. My mother was not eating. I had to bring in meals for her to eat. We're paying for the nursing home to feed her, and I've got to live there to make sure she's OK. They had one aide that was spectacular, and her name was Havana. She was fantastic. She was very patient and she was knowledgeable. She was very strong and never dodged my mother. She was always very good and even came to check on my mother when she wasn't on her floor.

michele morrison

Do not put anyone you love in this home..... My sister was in here in 2020 when the pandemic 1st began. She had a traumatic brain injury it could Could not call for help or use her hands...... They had no call buttons no phones nothing in the room for residents to call for help...... She was found on Unresponsive and rushed to the hospital where she died of covid. I will Regret not moving her out of this place sooner until the day I die

Lori Mayer

I was so happy to see how nice the facility is now. Beautiful gathering rooms, dining areas & rest rooms for visitors. The patient rooms are comfortable with plenty of storage. The staff was wonderful! Everyone was extremely patient & kind. This was very comforting for my family & I.

Jenna J.

DO NOT LET YOUR FRIENDS OR FAMILY STAY HERE!!! THIS PLACE IS NOT GOOD!! THE NURSES AND AIDES ARE VERY RUDE, COMPLAIN ABOUT NOT MAKING ENOUGH MONEY, COMPLAIN ABOUT THE WORK. THEY YELL AT PATIENTS AND BELITTLE THEM. MY HEART BREAKS FOR THE RESIDENCE HERE, AS I HAVE NOT ONLY WITNESSED MY DAD BEING TREATED LIKE CRAP, BUT MANY PATIENTS AS WELL. THE FOOD IS TERRIBLE, MY DAD IS TURNING INTO A SKELETON. PLEASE RUN FROM THIS PLACE, SAVE YOUR FAMILY AND FRIENDS!!!!!

Chuckd

My mother was a patient there from March to may of this year she was copd I gave them her medication list near the beginning of her stay. I finally brought in her nebulizer and advir and Speriva . Under the knowledge of one of the care givers I proceed to getting out the nebulizer and the solution and the nurse. Jumped on me for doing so they then started giving her the nebulizer but still not her other medications which I gave them two lists at the beginning and near the end the on 5-15-18 I came there as I usually did everyday and At about 4 to 6 pm when I saw her i told the nurses about my concerns she wasn't looking well . I had to leave thinking they would be checking on her Lord behold at around 1 am i get a call my mother had passed not to call to ems until it was too late beware

chloelebow@gmail.com

The nurses there do NOT do their job - patients not getting medication on time, leaving patients in the hallway, and help is not given to patients when they need it etc.. Not to mention the food is horrendous. So sad to think that elderly people who cannot care for themselves are in a place like this.